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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
709 ratings and 474 comments received in the last 90 days.
10 September 2026
Grace was lovely - very friendly and easy to communicate with. I would definitely recommend her and we may be back very soon to replace my husband's car and will definitely ask to deal with Grace again.
09 September 2026
Everything was brilliant from start to finish. Listened to my requirements, found a car to suit and met the financial needs
09 September 2026
The sales person was great from start to finish and nothing was too much trouble. He kept me fully updated throughout the process of my new car build and when I collected my new car everything was as expected.
09 September 2026
Alex Capelling was very knowledgeable and extremely patient
09 September 2026
Exceptional level of professionalism and support shown by Joab Bailey Cruise and Megan Cooper
08 September 2026
The communication with our first sales advisor and finance advisor wasn't as transparent as we would have expected with the explanation regarding negative equity and the options of coming out the PCP contract early. This led to rushed decisions.
07 September 2026
Have always been satisfied with bmw Tamworth.
04 September 2026
From our 1st visit we were treated with total respect and courtesy and the whole process went very well, we were kept informed of every development from start to finish of our new purchase. The wife in particular is still singing your praises.
04 September 2026
Always looked after by Ash who is a young profestioal this the 4th BMW I have bourght from him
04 September 2026
Staff were knowledgeable and helped us make decisions about the specification. Throughout they kept us well informed.
04 September 2026
I am very satisfied with Joe, best salesman I've ever dealt with. Did everything he could for me and I am very pleased.
04 September 2026
Smooth and professional purchasing experience, minor issues dealt with swiftly and in the right way, clear explanations on everything and a good deal in the end. If only other dealerships took the same approach.
04 September 2026
It was a friendly and efficient process with excellent communication.
04 September 2026
Very easy and smooth transaction from start to finish
03 September 2026
We were very happy with the service from Ashish and Ethan, who were professional, friendly and helpful throughout. The only disappointment was the issue with the original vehicle availability but ultimately positive thanks to their excellent support.
02 September 2026
Great service from start to finish.
27 August 2026
Brilliant experience from start to finish
25 August 2026
My experience was a very positive one. I had a gentleman called MIR, he was very polite, helpful and knowledgeable throughout my sale. He explained everything thoroughly and wasn't pushy at all. He went above and beyond to get me the car I wanted.
25 August 2026
Everyone was very kind. Mir was very helpful in regards to any questions about the car. He went above and beyond from start to finish
25 August 2026
Ashish Charan has always provided excellent service during my vehicle purchase, even catering for my OCD.
25 August 2026
Great service received. Really happy with my purchase as well
24 August 2026
The Sales team were friendly and looked after me on the price.
23 August 2026
Excellent service from Sytner Tamworth. Prompt communication when buying the vehicle. When we collected it Joab Bailey-Cruise was very well informed about the features of the vehicle and was able to explain things in a clear way.
23 August 2026
Very professional and a good part exchange service made the whole process very easy. The showroom itself is also very impressive.
18 August 2026
I was made very welcome by every person I met , everyone was very kind and helpful. I really can't praise them enough. Alex Capeling is a fantastic young man and helped me so much with the purchase going above and beyond, he's a very likeable guy.
18 August 2026
Really helpful and willing to answer any questions
18 August 2026
A complex process was handled well by the staff involved .
18 August 2026
Couldn't have asked for better customer service.
17 August 2026
Efficient and friendly service
15 August 2026
Beth and Alex were very helpful and made the process of buying my car smooth and convenient. Accommodated my requests and answered all my questions.
14 August 2026
Excellent experience from start to finish. Grace was friendly, knowledgeable and incredibly patient. I was given plenty of time to explore my options with absolutely no pressure. The whole process was relaxed, enjoyable and felt genuinely special.
12 August 2026
The purchase process was excellent and the staff both friendly and professional. For this I would give 5 stars. However your question includes the delivery too which was a disaster not because of BMW Tamworth but because of the Company then entrusted
11 August 2026
I couldn't be happier with the experience. From start to finish, the team were professional, friendly, and kept me fully informed throughout.
09 August 2026
The support and encouragement offered from start to finish was outstanding Alex Curran and Ethan were lovely; nothing was too much bother and they gently guided me through the process
07 August 2026
The sales representative, Ashish Charan, was excellent. He answered all my queries and ensured a smooth handover of the car. He kept me informed in advance at every stage and provided outstanding support throughout the entire process.
07 August 2026
Grace looked after us during the engagement in a friendly and welcoming manner, while remaining professional and being effective in all technical aspects of the process.
04 August 2026
Pleasant experience Mir was very helpful
04 August 2026
Joab and the team were very good and everything was handled well from start to finish.
02 August 2026
Megan & Joab provided a faultless service. A credit to the brand.
01 August 2026
Dan and Megan were excellent throughout the process.
30 July 2026
Mir was outstanding from the first contact, nothing was too much trouble. He took time sourcing the right spec and kept me updated all the way through to purchase.
30 July 2026
Efficient operation, well looked after. by Ashish great clarity and very helpful.
30 July 2026
Alex was excellent with the support he provided, he was very patient and took the time to explain things in full. Alex went the extra mile to make sure everything was ready on the handover day.
30 July 2026
Handover delayed due to late notification of software update
29 July 2026
Great communication and service from Ethan, Megan and Daniel
28 July 2026
Very smooth process, easy to communicate with. Always responded to emails and calls. Handover was excellent, walked through loads of details and was happy to spend as much time as i needed.
26 July 2026
Superb customer service v
19 July 2026
I reached out for a new BMW iX3 via CarWow and Alex responded and tried very hard to source one. He succeeded with a much earlier delivery date than I had been quoted elsewhere. He has looked after me every step since the initial contact.
19 July 2026
Responsive and attentive. No long time on hold during phone calls, no waiting a call to be answered.
19 July 2026
Brilliant service from start to finish with Grace she has been amazing.
18 July 2026
Best service
17 July 2026
The salesman Ash gave us alot of information on the many features of the car. He was always punctual and polite. The car was ready on collection with no issues.
17 July 2026
Smooth effortless experience.
14 July 2026
Really accommodating and helpful to finding the right car for me
11 July 2026
BMW Tamworth was exceptionally brilliant! Staff were very welcoming the view of the service side of the business through the glass was a masterpiece. Over all a great dealership.
10 July 2026
Nothing was any trouble, very helpful throughout the visit.
08 July 2026
Great service from Daniel throughout the process.
07 July 2026
Good overall service, always helpful throughout the process.
06 July 2026
Danny was really helpful and very honest which made us feel comfortable when purchasing.
06 July 2026
Both the sales process and collection of our new car were extremely straight forward. We were looked after very well by Alex, and his colleagues Megan and Ethan.
05 July 2026
Alex and Ethan were very helpful from start to finish even when we was struggling to pick a colour and our constant phone calls asking questions
05 July 2026
Grace was amazing throughout the sale of my new BMW, from the initial test drive to the final hand over.
04 July 2026
Excellent service from Julie Cooper the sales person.
03 July 2026
I knew what I wanted and Julie made the sake and handover easy.
03 July 2026
Very knowledgeable staff Not pushy and helped me get to a deal I was happy with
02 July 2026
The sales person was so helpful and patient.
02 July 2026
Thank you very much to Lauren Hunt & Megan Cooper There professionalism was outstanding! When purchasing my car.
01 July 2026
Ethan, Ash and Megan although this transaction were informative and helpful
01 July 2026
Very simple and quick service. Will definitely recommend.
01 July 2026
Danny was an absolute star from start to finish - great price, kept me informed all the way through the process and conducted a very thorough handover - would highly recommend him to friends - excellent customer service
30 June 2026
Excellent. Alex was fantastic. Quick to answer queries and made the whole experience a wonderful one. Thank you
30 June 2026
Exceptional service from everyone we dealt with at the dealership. Everything was taken care of with remarkable professionalism which is why i have already recommended the dealership to a colleague.
30 June 2026
Alex was excellent
30 June 2026
I couldn't fault Ashish Charan, he was professional from start to finish. He contacted me when he thought I would be ready to change my car and he handled the whole deal, with ease. I would definitely buy another car from Ashish.
29 June 2026
They where happy to help and find the idea vehicle for me.
28 June 2026
Great service nice people who listen
27 June 2026
I found Dan and Megan very approachable
27 June 2026
Grace did everything possible to ensure we had a great experience
25 June 2026
Sales advisor Lauren was amazing. She was kind, professional and definitely knew her stuff. Gave me a great deal on my car with great service!
24 June 2026
Everything was fine apart from mats we ordered we're not ready . I think BMW should have their own finance arm and not resort to out sourcing.
23 June 2026
Helpful staff
23 June 2026
I was kept updated regularly and well looked after all the way through by Grace.
23 June 2026
Excellent support throughout process
22 June 2026
The entire purchase and delivery process was smooth, professional, did not feel pressurised into anything, I felt totally at ease and Daniel Harte was very patient with my many questions, nothing was too much trouble.
21 June 2026
Fast easy purchase
10 September 2026
I asked for the driver side sheet trims to be refitted and it was overlooked and the car interior appears to be vacuum cleaned on the driver side of the car but not the passenger side.
10 September 2026
Prompt, friendly efficient and professional customer service - which was appreciated.
10 September 2026
My dashcam was disconnected and left on the centre console when the car was handed back to me. The telephone system does not offer an option to speak to anyone directly. I was unable to book my courtesy car online when booking the repair work.
09 September 2026
Overall I'm happy with the service, the ease of drop off and being meet by a person, then taken to reception for a coffee and have the work explained to me. The only problem is the video of the health check was an old one done in May not August.
08 September 2026
Rapid and efficient and I was kept informed
08 September 2026
Staff were informative, helpful and competent.
08 September 2026
We were given personal attention by James Bushell who kept us updated throughout the service. Everything was completed as requested.
07 September 2026
Staff were exceptional - price for small service a little on the high side
07 September 2026
Bradley was extremely helpful and a great asset to the team!
05 September 2026
I didn't like the service advisor, he came across a brash, self centred and more interested in BMW/SYTNER'S interests than mine, company focused, not customer focused, a little arrogant and didn't have time for me. Great for you no doubt.
05 September 2026
Yes greeted and car taken. Not sure when my brake pads are 50% worn and it is down as an advisory.
04 September 2026
James Bushell is excellent and always attentive and explains everything in great detail, whilst making you feel comfortable whilst you're there waiting for the service, I would always recommend being looked after by him at Sytner Bmw tamworth
04 September 2026
Service completed efficiently & on time.
04 September 2026
Andrew was really helpful
03 September 2026
Well looked after and communicated with me throughout my time at the centre
03 September 2026
Excellent sevice. Polite & friendly staff But very expensive for my 61 reg car
03 September 2026
Two hour wait became three and a half
03 September 2026
Got the job done even with a few issues cropping up.
03 September 2026
Super Service from Gemma - very professional- full information /- knowledgeable on all areas
02 September 2026
Excellent service - thankyou
02 September 2026
Tracker was fitted as expected in the time expected. All activities carried out perfectly.
02 September 2026
Knowledgeable staff who take the time to explain things , a mechanic who took care of my vehicle ( I was able to watch the mechanic) a nice place to wait and multiple offers of coffee, for me just excellent
02 September 2026
I've been a customer for years and it's always been a professional & courteous experience. The staff are genuinely helpful and give good advice.
02 September 2026
The service was good but massively overran and we were waiting for an extra hour. However: - The external car wash was poor as bird poo from the day before was still left on the bonnet. - The interior clean left loose leaf bits in the boot.
02 September 2026
Excellent Service
02 September 2026
The car was in for recall which went smoothly. Had to wait with the car so the free coffee was a welcome touch. Had health check which completely missed an illegal scrubbed front tyre. Told Remote diagnostic didn't show any faults when there several.
01 September 2026
Excellent service from arrival to departure. Friendly and efficient staff
01 September 2026
Simon Harvey ensured I received a detailed and informative video of the car. I was updated at all times throughout the purchase and my queries were answered promptly by both him and Beth.
01 September 2026
I'm so disappointed in the quality and the service that I received via BMW I've done less than 12,000 miles and my brake pads all round have gone. We're not boy races. We're not rally drivers and the explanation was poor.
01 September 2026
The work on my car was dealt with efficiently. Drew in the service department looked after me very well and messaged me when my car was ready for collection.
01 September 2026
excellent service but quite expensive for the work required
01 September 2026
Excellent service and helpful staff
31 August 2026
Sytner Tamworth BMW is the best Centre I have visited and my mention is backed by various reasons like their amazing venue, very well structured, which offers a great experience and also the highest quality of customer service and professionalism.
31 August 2026
The service was fine, but you messed around with some of my i drive settings which resulted in lost radio stations, lost seat and wing mirror settings, and steering wheel and seat heating settings.
31 August 2026
The staff were friendly & welcoming. The waiting area was comfortable and spacious.
30 August 2026
Everything was sorted in a timely manner, friendly staff.
30 August 2026
Excellent service and support staff. Made to feel very welcome. Very professional.
30 August 2026
Everything was smooth from booking in to completing the works.
30 August 2026
Good service but making contact through your robotic telephone system is a nightmare. Enough to think twice before ordering a replacement. Return to human telephone answering system imperative.
30 August 2026
Staff extremely helpful and informative
30 August 2026
On a previous experience I arranged a full service and MOT, the service was undertaken the MOT wasn't, hence a week later I was notified by DVLA. I called BMW who had to send someone out, no particular apology. This time the service was abysmal.
29 August 2026
Gemma looked after me very professionally
28 August 2026
Debbie was amazing, super kind and helpful, told me exactly what work was done and explained the next steps for other replacements which needed doing, and helped me get it booked in soon after. She also fixed an issue that developed after an alignmen
28 August 2026
I had booked a MOT at 9.00 with a brake service. On arrival, I was told the time had not been booked. I was told it may take until 3pm. I waited in the dealership and did not get my car until 17.30. They forgot I was in the dealership waiting.
28 August 2026
Had litt issue with the site, but it worked out without too much of a hassle. Satisfied with the service.
27 August 2026
Friendly, efficient and professional
26 August 2026
Great service great people
26 August 2026
Always look after me and my car
26 August 2026
The on site staff are great. Not being able to speak directly to a person on site during the booking process is incredibly annoying.
26 August 2026
James was excellent and everything was handled efficiently in line with expectations outlined.
26 August 2026
Attentive and friendly
26 August 2026
Although the service was the first at circa 20,000 miles and incorporated an oil and micro filter change, it is evident that tyre pressures were not checked despite the 'health check' of most other things.
26 August 2026
work was carried out on time and the loan car was excellent.
26 August 2026
Everything ran smoothly
26 August 2026
Tyres are fine so why recommend replacement?
26 August 2026
Great customer service from Andrew Peet. Polite, friendly kept me up to date with the progress of the service
26 August 2026
Tom smedley always a pleasure to deal with ! Always polite and professional & the job gets done.
26 August 2026
It would be 5 star as the work done was fine and car was wel presented when returned . booking was easy and painless but on collection I was left waiting for over 30 mins without being seen.. my service coordinator hadn't been told I was there!
26 August 2026
It was an oil and filter change. You did everything right apart from it costing far too much
26 August 2026
Perfect service.
24 August 2026
I found the team were abit rude on the phone when telling me that my car need some attention. Also very pushy in regards to it must be done with them. It has put me off looking at that dealership for my next car.
24 August 2026
you sprained my true very quickly. and washed my car too. brilliant service.
24 August 2026
Very professionally run.
23 August 2026
Kept me up to date on my vehicle and gave me the relevant information I needed
23 August 2026
Service was punctual, was kept informed and James was excellent
23 August 2026
Very good service from Gemma
23 August 2026
Having to wait for the car, no offer of a lift or collection
22 August 2026
Kept an eye on the progress and my car had not been touched for over 4hrs even though It was booked in at 9:15am.
22 August 2026
Customer service was excellent Tom was brilliant and really understood my predicament and helped me with the best option I had seen Tom 6 Months earlier and he remembered everything about the car and my situation He helped me get a better deal
22 August 2026
We were kept informed about the progress of the car and charged a fair price
22 August 2026
Everything went smoothly, staff were great!!
22 August 2026
Very attentive
22 August 2026
Efficient
22 August 2026
Seamless experience.
21 August 2026
Work completed as specified and on time
20 August 2026
Everything was nice and smooth
20 August 2026
Helpful and friendly staff. Nice refreshments.pleasant environment.
20 August 2026
Great team, such a nice dealer to be in the surroundings. Its kept in such good condition
20 August 2026
Excellent friendly service
20 August 2026
I turned up at BMW Sytner Tamworth for my brake fluid service only to be told I should have gone to Sytner Mini Tamworth. I wasn't informed of this when I booked the service nor did the email you sent state this.
20 August 2026
Because every one done there job
19 August 2026
Excellent customer service
18 August 2026
Issues were resolved and communication was provided throughout.
18 August 2026
Satisfied with the service we received.
18 August 2026
I was very satisfied with my visit to the service department. From my initial inquiry to dropping my car off the staff were fantastic. I was even allowed to drop my car off the night before.
18 August 2026
Always first class
18 August 2026
The service offered by BMW Tamworth is exceptional from start to finish. A truly professional experience from start to finish. Zaneta Susfal was very helpful
18 August 2026
Tom Smedley in the service department gave great customer service, kept me up to date on progress.
17 August 2026
Very happy with our recent visit to Tamworth BMW. Nice friendly and helpful technician. Staff in general here are friendly and helpful which is why we purchase our vehicle from this particular BMW Thanks Again !
17 August 2026
Dealt with in a prompt and efficient manner.
16 August 2026
Clean plenty of coffees available
16 August 2026
Good communication and clear feedback
16 August 2026
Very helpful as always
16 August 2026
Job completed as promised and noticed a dangerous tyre that I hadn't.
16 August 2026
easy job to do and fitted correctly
16 August 2026
Excellent service, very attentive and given lots of information and feedback and great advice will highly recommend.
16 August 2026
Everything reported was dealt with on the day.
15 August 2026
Everything completed as agreed
15 August 2026
Great service as always
14 August 2026
Professional as always
14 August 2026
From the start the staff was very welcoming and friendly, professional and excellent facilities. The cost was a little more but you definitely get what you pay for. I drove away with full confidence in my vehicle. I will definitely be going back.
14 August 2026
Tom who dealt with us was excellent
14 August 2026
Has to wait 45 minutes to get my car back after the works were completed due to staff being on lunch and no one taking responsibility for it.
14 August 2026
Very helpful and great comms
14 August 2026
Excellent service
14 August 2026
Problem sorted under warranty.
14 August 2026
The centre kept me updated during the day, and the car was ready as required.
14 August 2026
Experience was good but garage had my car for 4 days which left with without a car
14 August 2026
Good
14 August 2026
Andrew Peet was helpful and friendly and explained everything
14 August 2026
Loyally used BMW 10+ yrs. Local garage fitted new BMW part showing fault & said Centre must check it. Centre blamed software. Also detached dashcam (leaving on seat) under false GDPR claims-form only said turn off. Terrible service & care.
14 August 2026
Fantastic reception on arrival Treated extremely polite and professional but also with the touch of wellbeing We went in for a recall on our X6 L141NDN and were very very happy with the lady that served us 100% Adam Chapman
14 August 2026
As your records will confirm, we're Sytner customers going back nine years at the Tamworth facility. Always been very pleased with the level of work carried out on our vehicle!
12 August 2026
Excellent service & attentive, at front of house and from the service manager.
11 August 2026
Due to the great service given by our service advisor, Tom Smedley.
11 August 2026
It is a professional yet friendly and welcoming environment.
10 August 2026
Very professional and helpful friendly service.
10 August 2026
Easy drop off - garage expecting me . Phone call in expected time frame after work completed.
10 August 2026
Very good interaction and clarity in communication
09 August 2026
Efficient and polite.
09 August 2026
Efficient, friendly service
09 August 2026
Thomas kept me informed every step of the way and could not have done more to help
08 August 2026
Superb service, nothing was too much trouble
08 August 2026
Great service, lovely staff
07 August 2026
The level of professionalism, the level of information before during and after, courtesy and friendliness goes above and beyond.
06 August 2026
I found drew my service advisor to be very helpful and kept me informed about what was happening during my visit
06 August 2026
Purchased a car from another dealership and had a few issues to sort out. James Bushell has been looking after me and has been brilliant in all areas. I think its still a work in progress to fully sort everything but I have full confidence with James
06 August 2026
Efficiency
06 August 2026
Tom and the team looked after me from enquiry to finished job. BMW Sytner in Tamworth is not local to me but I travel there because of the service. I only wish other BMW dealerships were as good.
06 August 2026
Job was done service rep very good
06 August 2026
The service exceeded my expectations from start to finish.
05 August 2026
Andrew's service was exceptional and friendly throughout the day
04 August 2026
A pleasant experience from meet & greet onwards, my car was ready for lunch time. The loan car was a good drive too.
03 August 2026
Fantastic as always from Debbie & the team
03 August 2026
Debbie was a pleasure to work with. Even when my car returned for repairs, she was always friendly, helpful and quick to answer any questions. Nothing was ever too much trouble. A real credit to the team. Thank you! - Pavan
03 August 2026
James was reasonable, knowledgeable, understanding and went the extra mile.
03 August 2026
Prompt scheduling and very good feedback. Honesty and no pressure
03 August 2026
From the moment I called to book my safety recall, to availability, to being welcomed and updated and even until the collection and departure I was kept informed and assured that my car was in good hands.
03 August 2026
Excellent service! Nikki had an excellent understanding of my needs and was a lovely communicator
03 August 2026
Excellent service and i was made to feel appreciated. Tom was excellent and kept me up to date with everything.
03 August 2026
helpful, friendly
02 August 2026
The car was booked in for a service I also mentioned a rattling noise I had with car, this was also fixed without having to take the car back in at another time.
02 August 2026
Helpful and professional
02 August 2026
The car was returned with a fault light one which wasn't there when the vehicle was handed over to the site. I explained this but the sales staff just brushed it off. I have complained and now been told I have to go back to the site for U to resolve
02 August 2026
Service staff very helpful
02 August 2026
Easy to book and work carried out as requested and within the time expected. Service agent kept me updated with progress.
02 August 2026
Bradley was excellent at keeping me informed and chasing the insurance company. Thank you ??
01 August 2026
Work carried out efficiently while we waited. Work completed before the time given and offered refreshments while we waited.
31 July 2026
Couldn't fault it
31 July 2026
Efficient service
30 July 2026
I received excellent customer service on my first visit to BMW Tamworth. Everyone was friendly, welcoming, and professional. I was kept well informed throughout the entire servicing process, and the communication was clear from start to finish.
30 July 2026
Quick appointment keptinformed about progress. Downside aerial ripped off in car wash unnoticed by staff New one ordered and fitted promptly
30 July 2026
Treated better here than at Nottingham. Tom Smedley great service, the tech that did the work was great even showed me the issue. Communicated in full, no nonsense
30 July 2026
The vehicle was given a full MOT test, a refresh of the A/C and a clean. Pleasant approach from all staff members, good price for the service.
30 July 2026
Amazing experience. Fantastic setup
30 July 2026
All good
29 July 2026
James B is always a pleasure to work with when my car is in for any servicing needs. He always looks after me when booking in and goes above and beyond. Great service overall from the whole servicing department.
29 July 2026
Great customer service. Always greeted with a smile. Excellent waiting area. Just wish they'd put my dash cam back on after the service.
29 July 2026
Excellent service, good communication throughout.
29 July 2026
Carried out the work required & within the estimated time period. Had free car health check which was much appreciated & reassuring.. Good to have the free car wash & vacuum. All good
29 July 2026
Because of the service and the staff being very helpful. Thomas Smedley 10/10
29 July 2026
The issue with my vehicle engine cold start rattle was ignored! The tech confirmed they could hear the noise but wouldn't act until it was constant! Surly at this point damage to the engine could be caused?
29 July 2026
Very very expensive.
29 July 2026
A customer focused attitude and although it was only for an MoT, my rather grubby car was cleaned inside and outside. Thank you
29 July 2026
Super service by Andy and James Bushell. They looked after me and makes BMW look so good.
29 July 2026
Kyle was great. Friendly and warm, gave me updates and make me feel welcome, my car came back to me clean and ready.
29 July 2026
Disappointed with BMW Tamworth. I clearly said no extra work as I was selling the car, but AC work was authorised via my partner without contacting me. I was forced to pay to release the vehicle despite disputing it. Poor communication and service.
28 July 2026
Lovely support, all finished while waiting
28 July 2026
Very efficient & courteous
28 July 2026
Good customer service Friendly staff
28 July 2026
Everything done in time line. pleasant atmosphere.
28 July 2026
Didn't feel valued
28 July 2026
Always happy with service
27 July 2026
Can't complain about the service I received. Everything was expeditiously done and very professional. James (service rep) was very polite and helpful.
27 July 2026
Overall experince was positive and my service advisor Debbie was excellent
27 July 2026
Vehicle came in for a service and MOT. MOT wasn't completed. Upsell done on tracking when car didn't need it, no uneven tyre wear. Vehicle was released without being notified there was an issue. Car pulling to the left!
27 July 2026
Very efficient
27 July 2026
Belief that both me and vehicle looked after
27 July 2026
Friendly and helpful, good communication
27 July 2026
Job well done quickly and efficiently.
26 July 2026
Completely satisfied no problems or concerns.
26 July 2026
Perfect service everything always goes as normal service advisers are very very good
26 July 2026
Very helpful, understanding of issues and circumstances of vehicle, managed to arrange discounts to assist in overall payment
26 July 2026
Service Advisor was knowledgeable, precise and very understanding to my requirements.
26 July 2026
Was really disappointed. I explained that I had a problem with my tyre pressure and if the technician could double check it was ok. it had a nail in it which he never picked up on and I had to sort via kwik fit
25 July 2026
Excellent communication
25 July 2026
The issue was dealt with quickly and efficiently, James was friendly and polite and very helpful.
25 July 2026
I've been trying to get the Speed Limit Information reinstalled back to when I purchased the car.Your service says there's a code missing which they won't reinstall.BMW says they can't reinstall the feature either!
25 July 2026
Always hassle-free to take my car in and get any issues fixed. Dealing via Service Advisor Tom S is always a breeze. Keeps me informed throughout the process. ///M
24 July 2026
I explained about an issue with the mirror glass I still have. They said they can't see the issue in the workshop so tough.
24 July 2026
Was disappointed that i had to visit a few times till the problem was sorted, however it was worth the wait. Brad was a great help and very professional.
24 July 2026
Quick service
24 July 2026
Service provided as requested many thanks But there was a confusion over pricing of said service but overall everything else was satisfactory
24 July 2026
During the service my brake were checked. Last time I was told both front and rear needed changing urgently! I had a second opinion and had the front ones changed! At this service I was told both the front and rear were fine! I never touched the rear
24 July 2026
Nicola was very professional and welcoming. The report was very informative.
24 July 2026
Tom Smedley and the technician were brilliant. Thorough and informative
23 July 2026
fast efficient. all good.
23 July 2026
Top service very helpful
22 July 2026
Brilliant service
22 July 2026
Very good service from my contact, Brad. He was diligent and followed up my queries quickly.
22 July 2026
Kept informed of progress. Good discount. Loan car good price
22 July 2026
The service was excellent, and a big thank you to Nicola for looking after us, My wife & l are pleased with the service thank you. ,
22 July 2026
I was charged £423 for a service that took 2 hours on a car that is only 15 months old with only 11,700 miles on it. This does not seem reasonable to me. and this is making me question whether I will continue to own a BMW.
22 July 2026
Good team, James great advisor
22 July 2026
Sytner managed to turnaround my vehicle earlier as I needed to make an appointment. Full marks for managing my request
22 July 2026
Great communication, James was very helpful during the whole process.
22 July 2026
Excellent service very courteous service advisor's pleasant experience visiting BMW Tamworth.
22 July 2026
Car still shows oil change required was done but service underwater not reset was oil change completed or not do not no having paid £290 ?
22 July 2026
I thought Tom was very helpfull and kept me informed when my car was ready for collection.
22 July 2026
I always find everyone to be very friendly at the centre. It's very clean and the coffee is good.
22 July 2026
Friendly knowledgable staff.
22 July 2026
Excellent customer service, clean and spotless waiting area, swift access and exit to service department. Very efficient, runs like clockwork. Service advisor kept me updated and called again the following day to check I was happy.
21 July 2026
James and team were brilliant
21 July 2026
The experience during the initial repair was good but poor when I reported a warranty issue with the repair.
21 July 2026
Tom has always been amazing from beginning to end. He books us in swiftly, takes care of us and keeps us informed. He is polite and friendly.
21 July 2026
The overall dealership was welcoming and helpful. James Bushell in the Service Department offered excellent customer service and handled my service booking from start to finish with no issues. Overall very happy with James and BMW
21 July 2026
Overall service was good. Bit disappointed with the standard of the complimentary valet though, it was a very light touch hoover inside, it still looked dirty in there
21 July 2026
Nichola Price a good communicator .
20 July 2026
The car feels sharp and there were no surprise repairs
20 July 2026
A super, simple and personal process makes it effortless to arrange, arrive and action.
19 July 2026
My car was booked for a full service, the technician made 5 silly mistakes. I've complained to the service advisor and even the service manager but no reply. I am so annoyed that I will not use this centre again and will leave a google review.
19 July 2026
Again served by a certain employee who has consistently given me poor service; same this time. Told I would not receive an invoice, I know this not to be right. Left the garage but returned later to query it. Finally agreed to issue emailed invoice.
19 July 2026
Debbie Perry was excellent, constantly kept me updated and set realistic expectations. Incredible customer service!
18 July 2026
Very professional and kept me up to date with progress of my car. Informed me upfront it would take longer than I had expected initially.
18 July 2026
Very satisfied, friendly staff always keeping you up to date with what is happening on the service plan
18 July 2026
Having been using Tamworth for so many years I had an awful experience during my last visit. I have logged a complaint with customer services about the service I received.
18 July 2026
Good customer space and service for while you wait service. Tom was very helpful and knowledgeable. Video is good reassurance.
18 July 2026
Good communications provided by Tom throughout booking and collection after work. Some residual adhesive left on windscreen which was disappointing given the car was with you all day.
17 July 2026
I was very impressed by the way Debbie handled the insured warranty aspects of the problem together with the supply of the hire car. Also the further problem of the uncertainty of when the vehicle would be repaired Many thanks to her. Mike Hughes
17 July 2026
The situation was difficult and the solution was an expensive one, Grateful that Debbie understood the whole situation and managed to get a better outcome.
17 July 2026
Happy with visit to Syntner but sent message to get wheels cut back or painted got no reply,left my phone number.iwill now rethink about it , maybe another time.
16 July 2026
Iwas well informed of the work required and the cost of fixing it. Debbie later informed myself the extra problem and work needed to rectify the entire problem. Ad was satisfied to have the work done.
16 July 2026
I have been a BMW customer all my life and visited Tamworth before. I was left deflated upon this visit. I left my car at 8.30am, called to confirm it was ready for pick up and went with my 6 year old at 16.30 but had to wait till 18.00+ - very poor
16 July 2026
Tom met me quickly after i arrived and explained the process really well, informing me that he'd be in touch when the car was ready or to give an update if it was late. Tom rang mid afternoon for an update and gave me a time to pick up the car
16 July 2026
All actions completed in line with my expectations
16 July 2026
Overall I was satisfied but my only negative experience was that the car was not cleaned properly. This has been resolved and I've been offered the opportunity to bring the car back to get it cleaned properly.
16 July 2026
Perfect Service.
15 July 2026
everything carried out efficiently
15 July 2026
Efficient and professional
14 July 2026
Your service representative James was excellent and efficient no complaints there . Unfortunately the repair was caused by your service engineers creating the fault when it came in previously due to a factory recall to replace the starter motor
14 July 2026
Was treated with care and professionalism.
14 July 2026
The service was completed correctly and the mileage issue was eventually corrected. However, I was initially quoted £428 instead of the app estimate, and I had to follow up twice before the Digital Service History was corrected.
14 July 2026
Brad was great communication and friendliness
14 July 2026
The overall experience very little waiting time was out in less than 15 minutes The team where very polite and professional
14 July 2026
All staff were very courteous especially Debbie. I have quite an old BMW but didn't feel treated differently from a customer with a brand new one in fact after being checked over they said it was a great little car ??
13 July 2026
Friendly staff. Nice facilities.
13 July 2026
Good communication, kept me updated. Carried out works I was unaware needed attention which was pre approved via lease company.
13 July 2026
The person assigned to my visit was very helpful, polite and informative about the process and called me to collect the car. On arrival met me and went through the final stage.
13 July 2026
Excellent service as always.
13 July 2026
As usual I had first class customer service and advice about any work required to my behicle
13 July 2026
Completely satisfied
13 July 2026
Disappointed that the windows were not cleaned inside and the mats were not removed to hoover underneath
13 July 2026
Courteous and professional
13 July 2026
Tom was amazing, quick and friendly service. Kept me informed.
13 July 2026
I was waiting for 2 1/2 hours for an investigation into a leading water bottle. I caught the advisor and asked for an update. 1/2 hour later a differentt adviser told me she had gone home. He got my keys I'm none the wiser as to the situation!!
12 July 2026
The repair costs and parts quotes are consistently and unbelievably expensive. The pricing is completely unreasonable for regular maintenance and repairs
12 July 2026
Everything was perfect when I picked up my car but later on I noticed that my normal key fob was no longer registered to my BMW I'd I sought some advice and it then took two days to fathom out how to get it back to how it was It is now ok
12 July 2026
Excellent service.kept up to date throughout the day
12 July 2026
I will be full stars if I can rent a courtesy car when my car is in service.
12 July 2026
Friendly service, kept me informed at all stages.
12 July 2026
The service provided was excellent and Tom was superb!
12 July 2026
couldn't have been more helpful coffee lady was amazing staff was so helpfull
12 July 2026
Excellent attention, quick turn around, no unexpected bills.
12 July 2026
My car was treated with respect, all the staff were friendly and polite while also being totally professional. The work was carried out and completed on time . Excellent service.
11 July 2026
It was easy to arrange, staff were very courteous, kept informed
11 July 2026
My car required additional work, which the service advisor explained to me & provided a loan vehicle at short notice. My car was returned a day later with all the work completed and a full clean.
11 July 2026
Yes great service helpful and friendly
11 July 2026
Easy to access and comfy waiting area
11 July 2026
Very good service and knowledgeable
10 July 2026
Mark was brilliant
10 July 2026
James Bushell dealt with the whole process and kept me informed of what was going on at all times
10 July 2026
Quick and efficient service
10 July 2026
Very good service
10 July 2026
I received excellent service directly with all staff at Sytner Tamworth however i find the phone booking service less user friendly than previously.
09 July 2026
MOT completed
09 July 2026
I would have given 5 stars but i had to wait all day for my car therefore struggled to get a lift.
09 July 2026
Great service as always
09 July 2026
Drew is always very prompt and helpful. The video receiver from the service engineer was clear and concise. Not issues on this visit.
09 July 2026
Excellent
09 July 2026
I delivered the car on time at 9:30 and was told it would be ready around midday. I didn't leave until after 2pm. Now just 5 days later, the back wheels are making noises they never did before and the breaking isn't smooth. I'm not happy.
09 July 2026
Prompt service, good communication, friendly staff. My contact, James Bushell at Sytner Tamworth was fantastic. Really friendly, down to earth, honest and genuine, and kept me informed as to what was going on via What's App. Brilliant service!!
09 July 2026
All went well. I arrived early but was still accommodated. Kept updated on everything and generally all round well looked after.. Tom the service advisor who has dealt with me for years has consistently given a first class service.
08 July 2026
Did as needed when needed
08 July 2026
Appreciated the clear communication and warm welcome
08 July 2026
Debbie was fantastic
08 July 2026
Service was really good however I had the number plates changed and asked that they don't over tighten the screws like they had with the original plates as this causes cracking and discolourment over time. Unfortunately the rear plate has again been.
08 July 2026
Completed the recall work. Valeted the car Had a meeting with Connie about replacing this car with a new one, i am still considering it.
08 July 2026
Prompt Polite Friendly Efficient Clean
08 July 2026
Customer service excellent
08 July 2026
Andrew was great. Very informative and great communication.
08 July 2026
Tom is always friendly and efficient!
08 July 2026
James looked after me really well!
08 July 2026
While my MOT test brought up a number of issues, Drew did everything possible to make the experience as smooth and painless as possible. and his communication was top notch.
08 July 2026
Polite and very friendly excellent service from the first minute I arrived. Tom who looked after us was fantastic kept us up to date on how the service was going
08 July 2026
Smooth drop off and pick up process. Service completed in good time. Good communication throughout
08 July 2026
Lucy was very helpful
08 July 2026
Overall I'm happy with the service I received at Sytner BMW Tamworth. However one niggle was when I'd pointed out a significant amount of dried residue spill in the engine compartment to James (service technician) he didn't offer to clean/remove this
07 July 2026
Lovely staff, very friendly and welcoming and service was done quickly and was thorough
07 July 2026
Lovely showroom and nice waiting area but I was only having a brake fluid change circa 30 mins yet I had to wait over 1 1/2 hrs hence the rating
06 July 2026
All good
06 July 2026
Quick service kept me updated on what was going on
06 July 2026
Excellent service from Debbie.
06 July 2026
Quick, easy and great service Andrew Peet extremely helpful and welcoming
06 July 2026
James Bushell was amazing from start to finish. Helpful, informative, knowledgeable, friendly and efficient. Kept me informed with regard to my car and went the extra mile to ensure I was happy. I would use the garage again because of James.
06 July 2026
Welcoming people
06 July 2026
James was professional and courteous. He did exactly what he said he would do and the car was presented back to me on time.
06 July 2026
Friendly, helpful, plus great communication keeping me updated on the progress of the warranty investigation and outcome.
06 July 2026
The service advisor Tom is always helpful and is always up to speed on matters and my requirements.The booking in of my vehicle is done in a swift and professional manner.
06 July 2026
The service I got was very good
05 July 2026
The technician quickly diagnosed the fault and gave fair assessment supported by video evidence. Andrew Peet then took the issue forward on my behalf to BMW UK. In my opinion he took a customer focused approach and achieved a positive outcome for me.
05 July 2026
Kept informed at all times.
05 July 2026
Always get the job job
05 July 2026
Good service
05 July 2026
Thomas smedley service advisor went extra mile to make sure everything was carried out correctly.
05 July 2026
Good discussion about options for my wheels given potholes and regular damage to low profile alloys
05 July 2026
Every thing was done as required
05 July 2026
Andrew was absolutely fantastic, he looked after us the whole time. Kept in touch to keep us informed of progress.
05 July 2026
Would have been higher but was explicitly told that my screenwash was topped up (wasn't expecting that during the MOT) only to find on driving later that evening that it was near empty after a warning came up on the dash. Why lie?
05 July 2026
The service was very quick and easy
05 July 2026
All good, problems sorted, good communication from the technician, overall very impressed.
04 July 2026
The service is always professional, informative and polite
04 July 2026
Very professional and seamless service. Made to feel welcome and valued throughout.
04 July 2026
Perfect service the work was quick and all employees were kind
03 July 2026
Smooth running and no issues. Andrew Peet was very friendly and thorough explaining what was/would be needed on my car.
02 July 2026
Always made to feel welcome from the minute I walk in to the time I leave
02 July 2026
The service and customer service were very good. Unfortunately, as usual, the free was and vac was lacking. There was bird mess in thick clumps on the body work and clearly a quick wiz around the inside was done leaving dirt.
02 July 2026
Always welcome and looked after!
02 July 2026
A very experienced , polite and knowledgeable Tim Smedley. Keeps you informed throughout with options of any additional work. Has always taken care of our BMW's. Also the new online services during checkin are helpful to.
02 July 2026
Work completed on schedule. Coffee and WiFi on hand whilst I waited.
01 July 2026
Work carried out efficiently during a waiting appointment.
01 July 2026
The service did take longer than expected, but I was well looked after by Sytner and kept supplied with coffee while I waited.
30 June 2026
James handled the entire process extremely well.
30 June 2026
Thank you to you and the Sytner team for your exceptional kindness and support. After my sudden health emergency, your help with my car's MOT and safe delivery home meant so much. I am truly grateful and deeply appreciative.
29 June 2026
Tom was very helpful . I was seen on time , car repaired in the agreed 2hr time frame and cleaned to a very high standard. Nice complimentary drinks .
29 June 2026
Professional and fast
29 June 2026
The service carried out on my car was done in a timely manner
29 June 2026
Good service on my M340i Tourer. Staff were very helpful and everything was completed satisfactorily.
29 June 2026
Everything was completed as I asked
29 June 2026
Great service as ever. Really well looked after by Tom and the team. Brilliant service with an area to work whilst waiting, great experience. Only disappointment which leads me to a 4 not a 5 was the clean, the inside was not touched at all.
28 June 2026
Verry happy with the service and very polite members of staff. Everything gets explained to you what's going to happen on the day and everything else goes smoothly.
28 June 2026
Excellent service from start to finish
28 June 2026
Smooth professional and friendly service
28 June 2026
I drove my car in and then I picked it up later and everything had been done to my complete satisfaction - as always
28 June 2026
Everything from arrival to paying first class. Not overly impressed with the computerised booking system and quite expensive - but in life you want first rate service you have to pay for it. Excellent Service Reception agent - James. Very good indeed
28 June 2026
BMW Tamworth always do a professional job, great staff, thank you James
28 June 2026
Excellent greeting, work completed as expected and in the time stated. Handover on completion first class.
27 June 2026
Treated very courteously.
27 June 2026
Because I was completely satisfied
27 June 2026
there were some isues with parts and misunderstanding but all issues were soon resolved by Thomas Smedley who got things sorted i would like to take this opportunity to say i hate the new answering machine you cant get to speak to any one
27 June 2026
Always top notch service at Sytner Tamworth. From appearance of the service centre, the staff, offer of drinks and comfy seating. To the excellent work of service staff and technicians.
27 June 2026
Always a good friendly experience ,with very knowledgeable staff
27 June 2026
Always first class service. Many thanks Team. ????
27 June 2026
Everything the service my car needed was explained in detail by tom
27 June 2026
Helpful service advisor and ensured needs were fully met
27 June 2026
Its the usual good quality of service as per my previous visits. Good explanation from staff as to what needs to be done. Also the time to do a job are spot on too.
27 June 2026
Matt your engineer took the time to explain the problem to me to help in making a decision on which way to go with the repair, very helpful. Also, Nichola in service was very helpful also.
27 June 2026
The staff were, as always, very polite and friendly.
27 June 2026
Service carried out as per agreement with adviser. Completed in time specified and with no issues. Relevant aspects of the car discussed fully with Tom Smedley, a thoroughly professional, knowledgeable, courteous and helpful member of the team.
26 June 2026
All the staff where so friendly and welcoming.
26 June 2026
Booked in - arrived early and met with a smile. Excellent communication and not too shabby office for a couple of hours
25 June 2026
Reception was good
25 June 2026
Very friendly, professional and solved the problem.
25 June 2026
It was a recall and was impressed with the free health check and valeting service
25 June 2026
As always excellent communication
23 June 2026
Debbie was fantastic and really looked after me . She is an asset to your team
23 June 2026
Very professional service
23 June 2026
Friendly and efficient staff
23 June 2026
You met my expectations for speed and quality
22 June 2026
Good at keeping you updated while your car is in, however the handover both when dropping the car off and when picking it up can take some time, usually due to having to wait for someone to see you.
22 June 2026
All round great service from my service agent on the day. Up to date communication was great.
22 June 2026
Great service all round
22 June 2026
Brilliant service from start to finish, Tom was great.
21 June 2026
Very customer service
21 June 2026
The complementary drinks and snacks were a lifesaver as I had to attend early morning and missed breakfast. Communication between staff and myself was on point. And the car repair was done a lot quicker than I initially anticipated.
21 June 2026
Organised and quick. James was amazing and kept me updated till the end of the service and up on Collecting my car
21 June 2026
Great service from a nice team at Tamworth, I live 1/2 mile from styner Leicester and I would never use them.
21 June 2026
Friendly welcoming staff. Well communicated throughout by Bradley Pira and he went above and beyond to make the experience great.
21 June 2026
Good service. Thomas was very friendly please pass on my comments
21 June 2026
Wouldn't buy a BMW from anywhere else.
21 June 2026
Everything is fine!
20 June 2026
Customer service was top notch
20 June 2026
Service was good from start to finish
18 June 2026
The service was excellent. Bmw thought about all the details. Very satisfied
17 June 2026
Outstanding customer service from everyone I met. Tom Smedley was friendly and professional. He kept me updated regarding the progress of my service.
17 June 2026
Very friendly greeting on arrival. Easy hassle free visit. Tom was very friendly and Informative. No negative comments could be made regarding my treatment or the service given
17 June 2026
The Service Department were able to identify and fix a fault with my vehicle in a very timely manner. A video health check of my vehicle was also carried out which was very informative. A great service was provided by the team.
17 June 2026
Always a pleasant experience and Tom leads the way in terms of Customer service
17 June 2026
Outstanding customer focus / service from the phone call the night before to when the car was ready to take out the dealership.
FIND Sytner Tamworth BMW
Address
- Winchester Road, Tamworth, Staffordshire, B78 3HG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01827 309 000
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
Address
- Winchester Road, Tamworth, Staffordshire, B78 3HG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01827 309 000
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
Address
- Winchester Road, Tamworth, Staffordshire, B78 3HG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:30
- Sun:CLOSED
Phone
- 01827 309 000
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
Address
- Winchester Road, Tamworth, Staffordshire, B78 3HG
Opening Hours
- Mon–Fri:08:00 - 18.00
- Sat:Closed
- Sun:Closed
Phone
- 01827 309 000
Tamworth as well as surrounding areas including Sutton Coldfield, Walsall, Cannock and Swadlincote
10 September 2026
Daniel held my hand through the whole process showing his knowledge of BMW products. He has a very professional attitude while remaining calm and friendly. He is a credit to BMW