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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
944 ratings and 481 comments received in the last 90 days.
07 January 2025
Julie Cooper has been responsive, friendly and helpful. Ethan Bailey Cruise made our car collection experience a very pleasant one. He was quick in dealing with our queries, exceptionally helpful and goes over and beyond for his customers.
06 January 2025
Excellent all round
04 January 2025
Very pleased, considered my circumstances and provided me with several options. Knew my budget and met my requirements. Thank you!
03 January 2025
Lewis was excellent at the service showing the options of vehicle types to enable a decision on model
02 January 2025
Ethan was very supportive in finding the right car for me and helping with the purchase.
01 January 2025
Satisfied
29 December 2024
Megan Cooper went above and beyond for us and was so friendly.
28 December 2024
Really pleased to get the new car before Christmas as promised. Ash kept me informed throughout the process.
26 December 2024
Very efficient and information in all discussions
23 December 2024
Ash gave a comprehensive hand over and assured us he is available if we have any questions.
17 December 2024
Helpful and speedy responses from Grace and Richard throughout the process.
17 December 2024
Ash and Richard kept me updated on the delivery and made the entire transaction including part exchange very simple
16 December 2024
Everything went smoothly and was clearly explained Ash at Sytner Tamworth was great to deal with - not pushy at all and very professional
16 December 2024
Grace Round who dealt with me during this process was very good and explained everything i needed to know and do.
13 December 2024
Grace was very helpful and knowledgeable
13 December 2024
Understood our needs in our new car and found a solution. Kept informed through the process.
07 December 2024
All staff members involved were efficient and pleasant with their service.
07 December 2024
Yes spot on
05 December 2024
Same reason I Like dealing with BMW synter
03 December 2024
Delighted with everything
02 December 2024
Communication excellent. Kept informed of all aspects of my new car's arrival.
02 December 2024
All staff were friendly and helpful. Ethan kept me updated throughout the entire process and made sure it was as smooth as possible.
02 December 2024
Friendly and professional at all times
30 November 2024
No issues at all.
29 November 2024
Open and friendly staff - all my needs for a change of car were looked at. No hard sell - just what I needed. Spent time letting me try different cars.
27 November 2024
Very happy, it's always nice having a new car but customer service really does make the experience even better. I'm a very satisfied customer.
25 November 2024
I visited the dealership to have an inital look at X1, X2 and 2 Series for the first time and Lewis Moulton was incredibly friendly and helpful, spending the time to listen to what I was looking for and give his opinions.
20 November 2024
Most helpful in locating the car I was interested in buying and more importantly promptly resolving queries I raised after initial contact.
16 November 2024
As ever Lewis made it a fun experience.
15 November 2024
Fully satisfied with my experience in the purchase of my new vehicle.
13 November 2024
Very satisfied
11 November 2024
Bethany Codd and Megan Cooper were fantastic
10 November 2024
Fantastic service! Will come to Sytner when I have next car. Nathan fantastic Shame car broke down after 2/3 days.
08 November 2024
The BMW centre was outstanding, staff helpful and professional which in turn made us want to purchase a car from there. We had visited a number of dealerships in the area not knowing what we wanted but as soon as we walked in we knew a BMW was for us
08 November 2024
Lewis kept me informed attended to my queries and needs
04 November 2024
Very comfortable
04 November 2024
Sytner and Ashish in particular were very good at looking after me. The sales process was really well explained and Ash kept in contact regularly once my order had been placed.
04 November 2024
The best experience we've ever had getting a new car.
03 November 2024
The team were excellent both from the sales and handover activities
03 November 2024
Love the after sale experience when collecting our new xar
02 November 2024
Kept me updated with any info I need to know
31 October 2024
Couldn't fault the experience, Megan was really helpful which made the process run smoothly
29 October 2024
I was kept informed every step of the way
25 October 2024
The staff , especially Grace Round & Bethany Codd, were extremely helpful from purchase to delivery of the new car. 10 out of 10.
22 October 2024
Excelllant service and kept informed what was happening
20 October 2024
Great handover was made to feel very special, full run over of all the instruments and settings
18 October 2024
Again very at ease very patient with the technology. When the customer isn't very tech friendly.
18 October 2024
From start to finish the service was amazing I couldn't fault how we were looked after by Grace and Beth.The hand over of the car was something I hadn't experienced before,my wife loved it.Trevor Short
17 October 2024
Every aspect from the original enquiry through to collection was superbly managed by a well informed and trained team.
09 January 2025
Did what they said
09 January 2025
Nichola Price was my contact, and she was very helpful, thorough, efficient and lovely, and clearly knows what she is talking about.
09 January 2025
n/a
09 January 2025
My faulty heater was replaced and covered by the warranty
09 January 2025
Pretty much as I've mentioned in the previous comments box. A premium service from a very reputable dealership. Service representatives are helpful and knowledgeable about the product they are dealing with.
09 January 2025
Good feedback and decent coffee.
09 January 2025
Tom helped resolve things and kept me fully informed.
09 January 2025
Professional and friendly staff in all departments. The service department staff are exceptional. My main contacts are with Nicky and Debbie who are first class.
09 January 2025
Car saying oil level over full, and told it was ok the car will burn it off, engine noisey on start up, ? And steering wheel vibration on initial start wen cold , not phoned service dept as do not won't to pay for another diagnostic fee, paid 3 alrea
09 January 2025
Very slick and efficient
09 January 2025
Totally professional and efficient throughout
08 January 2025
Very satisfied
07 January 2025
All workforce were courteous and enabled me to feel I was in good hands
07 January 2025
Top Notch service.
07 January 2025
All expectations achieved
07 January 2025
All good
07 January 2025
Great experience from start to finish.
07 January 2025
Good communication, responsive. Efficient.
07 January 2025
Service was great as always. Good communication skills by advisor and video engineer. And good hospitality when collecting my car.
07 January 2025
Excellent friendly service.
05 January 2025
Health check and recall carried out to time
05 January 2025
Not happy at all
05 January 2025
Great service from James
05 January 2025
Very happy
04 January 2025
I am satisfied with the service overall but was told the wait in the dealership would-be 90 mins but was more like 3hrs 30 mins which caused me to miss all my important meetings. Service was friendly though.
04 January 2025
Service was superb. Debbie was an absolute superstar!
04 January 2025
The staff were very professional which is the reason I wanted to return to this branch
04 January 2025
Greeted by a pleasant and efficient handler of our job and made completely aware of the procedure for safety check and how long it would take.
03 January 2025
Service adviser was friendly and kept me fully informed on progress. Good working zone which allowed me to work whilst my car was being serviced.
03 January 2025
Had been promised my tyre would be ordered on the Saturday and that my MOtT could be done on the Monday when the tyre had been replaced I waited until lunchtime on the Monday- still hadn't received a phone call letting me know the situation
02 January 2025
Pippa Slater at Sytner did her utmost in fulfilling all my requirements.
02 January 2025
Everything sorted same day.Service advisor excellent.
02 January 2025
Totally satisfied from beginning to end. Excellent Staff and service.
02 January 2025
James Bushell's service was excellent. He kept me informed of progress. He had a lovely manner and his customer service was second to none. An asset to Sytner Tamworth.
02 January 2025
I hope I've remembered the guys name right but Tom took care of everything,from sorting out replacement car to keeping me up to date on my repairs. He's a real asset to your business.
02 January 2025
Tom always really helpful
02 January 2025
I was with my BMW to this service all day and they don't found my lambda sensor bat basically they now about this problem and ignore because my guaranty for this part expired new in February and they don't want to change!!! Very disappointed for this
02 January 2025
I was very well looked after by your team
02 January 2025
All worked to the timescale as promised
02 January 2025
Helpful staff made sure my car was returned when I needed it
02 January 2025
The entire service experience was excellent- I've own cars and been to many dealerships over my 40 or so years of driving and Tamworth is easily the best so far and this is totally due to how Debbie takes care of things from booking to driving away.
02 January 2025
The staff were amazing. Staff who helped us to buy this new car was Toby. He was friendly, approachable, and has knowledge about the cars. He looked after us very well. He made sure that we are getting what we wanted. He is calm and composed.
30 December 2024
ABSOLUTELY FAULTLESS SERVICE AND COMMUNICATION WAS EXPLEMARY
29 December 2024
Couldn't ask for better service
27 December 2024
Very pleased and satisfied. Treated like a valued customer. Tom was in touch as we were in the park to advise that the brake pads had limited life remaining so we decided to have them replaced during the service. This saved us time and money!
26 December 2024
Very well pleased
25 December 2024
Debbie was professional and friendly and kept in touch with me all the time.
24 December 2024
Recall work efficiently carried out within timescale promised.
24 December 2024
Professional staff
24 December 2024
Fantastic service ..as always
24 December 2024
No complaints.
23 December 2024
Good service.
23 December 2024
Car work completed whilst I waited including a wash a vac
23 December 2024
Staff members were very helpful
23 December 2024
Great service and very helpful staff.
23 December 2024
Debbie fantastic
22 December 2024
Poor communication, told to drop car off early as possible, the car wasnt touched for 6hrs. Even after car was finished based on service tracker took 1hr to contact me. Valet looked like was done by a child, had to have it redone due to the mess.
22 December 2024
Good service
22 December 2024
Every time I book, offer of free wash valet is made. Every service over runs then I'm told
22 December 2024
Customer service is outstanding
22 December 2024
We were updated throughout the entire process to include inclusive communication with an advisor.
22 December 2024
The service was great and clean . The video explaining items is a perfect addition. The 1 thing I did dislike, I made an appointment for a mot and vehicle call back regarding airbags. But they ended up giving a full service at 640 pounds.
22 December 2024
Bit of a delay with the free car wash but due to building work in valet area.
22 December 2024
Didn't send a photo of old parts to come firm sensors had been replaced.
22 December 2024
Happy with work carried out
22 December 2024
You had my car in at 10.00 hrs and did not start it until 17.20hrs. I called to check its progress, you were busy and promised to call me back. You did not.
22 December 2024
Tom ensured that I got my car back for an important appointment.
22 December 2024
Would have given 5 stars but unfortunately instead of taking a day the recall repair went until the following day
22 December 2024
Excellent service from Debbie
22 December 2024
All out questions were answered promptly and staff were very kind and helpful especially Josh our advisor!
22 December 2024
I'm not happy with the service. Is it for me? I spent over £2000 and when I get my car, I take to the car wash to wash clean inside and outside. I don't want to give the name who serve me who deal with my case, but I hope he seen he know he be better
22 December 2024
Drive in, car is taken away track progress through to completion. Tea and coffee offered and able to work no issue.
22 December 2024
Debbie did everything she could to accommodate my schedule
22 December 2024
I would have liked them to switch on the sat nav directions in the heads up display. Looking back, as early as 7 months into ownership from new, I was reporting problems with the heads up not reporting correct sat nav information.
22 December 2024
Everything was explained
21 December 2024
Service advisor was excellent, polite, efficient, and most importantly the service was quick.
21 December 2024
Excellent service. I have to mention that Nichola Price was exceptionally good. Very kind, respectful and polite. Was happy to answer all my questions. Very very pleasant indeed. Also, the young lady serving drinks made me feel very comfortable.
20 December 2024
Car was taken in at very short notice, but was completed by the end of the next working day. All staff at Sytner were helpful from the time I first arrived until I collected the repaired car.
19 December 2024
Simple process and didn't have to wait long.
19 December 2024
As always very good
19 December 2024
Very good service
19 December 2024
Car was serviced efficiently
18 December 2024
Excellent service
18 December 2024
Don't feel I was valued as a customer
18 December 2024
Met all my requirements
18 December 2024
Was not a service but a warranty repair
18 December 2024
Always superb service from Tom and the team.
18 December 2024
As above, you really jniw how to make a customer feel valued.
17 December 2024
Always excellent service from the staff, professional and friendly. Keep you updated.
16 December 2024
Excellent
16 December 2024
Excellent professional service
16 December 2024
Service and MOT carried out with superb service/ technician personnel and updates from Nicola Palmer who reflected exceptional professionalism.
16 December 2024
Professional and friendly.
16 December 2024
Side light not replaced.
15 December 2024
Customer service from the service centre was excellent. The local dealership (Kyle @Sytner) let me know what was going on and did their best to resolve a tricky situation. Unfortunately for him he had been given misinformation from BMW. See above.
15 December 2024
It 3 hrs to change a grill.
14 December 2024
Bery
14 December 2024
The guy was great. Nothing but helpful and informative. However the fact i bought a car in july and its been in the garage twice which neither were covered by you guys or the service is abit of a joke and would put me off buying another car through y
14 December 2024
Great service from start to the finish
14 December 2024
The only small complaint was that the boot area was not cleaned like the rest of the car following the works
14 December 2024
Happy with all work carried out
14 December 2024
Can't fault anything
14 December 2024
Pleasant interactions and environment to wait in.
13 December 2024
Checked car and courtesy wash Thank you.
13 December 2024
Dealt with Debbie on the day who was very efficient
13 December 2024
never had any issues and any questions I had were dealt with very professionally
13 December 2024
Fantastic service from the moment I attended at Sytner Tamworth. Everyone goes out of their way to treat you like a person and listen to your points of view. Every thing was perfect and all staff were extremely hospitable.
13 December 2024
Happy with the service i received
13 December 2024
The dealership itself was impressive but the issue was misdiagnosed and as a result my car had to stay an extra day. I was told this would be prioritised the next morning but it wasn't. It therefore wasn't ready when I needed it to be.
13 December 2024
Drew was very thorough
13 December 2024
Vert competent service person.
13 December 2024
Great service
13 December 2024
Great facilities. Staff friendly and welcoming. Booking to collection efficient.
13 December 2024
No complaints
13 December 2024
Attentive and professional service
13 December 2024
We were looked after by James, he was very professional, courteous and friendly.
13 December 2024
Tom was excellent. He answered all my questions clearly and he kept me informed of the progress of work on my car. Very happy, thank you.
13 December 2024
Was booked for a 90 minute appointment and had my car keys back after exactly 90 minutes
13 December 2024
I'd actually left my wallet in the coffee area and Debbie was straight on the phone to let me know. First class service. Also appreciate the car valeting - they do a really good job.
13 December 2024
I've had 2 BMW's over 8+ years and have only really taken them to Sytner Tamworth. The experience has always been quite positive. I do tend to feel a bit more looked after when I come in for any work
11 December 2024
Again the process was easy and was told exactly what would be done with the car ,
10 December 2024
Helpful knowledgeable staff, work completed in a timely manner, and comfortable waiting area.
10 December 2024
Made welcomed
10 December 2024
BMW Vines of Gatwick and Crawley gave every customer for the same recall a £100 voucher and when I asked, so I could use it to book a full service got nowhere. The inconvenience of Vines customers must be valued more then.
10 December 2024
BMW let me know how the work on the car was progressing. They were very thorough. I had the option of having some more work done but there was no pressure.
09 December 2024
Very friendly
09 December 2024
Just great customer service and focus
09 December 2024
Great service
09 December 2024
all explained beforehand no surprises
09 December 2024
Polite, very good description of what was being done, very helpful
09 December 2024
Great service
09 December 2024
Fantastic service, made to feel welcomed! Although i've heard many stories of items being given as an apology to have to cancel work and have recalls done. I did not receive anything, third recall and hours of clients had to be rearranged for nothing
09 December 2024
Ease of booking, convenient location, while you wait appointments close to shopping centre, very good service, free car wash
09 December 2024
Issue dealt with quickly and professionally
09 December 2024
very nice site
09 December 2024
Well looked after
08 December 2024
Very satisfied. From start to finish. Nicola was great.
08 December 2024
.
08 December 2024
All good
08 December 2024
My car was serviced well and given a good clean before returning to me.
08 December 2024
Completely satisfied
08 December 2024
Did what we wanted du
08 December 2024
From arrival through to departure I was informed what was happening and required. The staff were friendly and kept me topped up with coffee whilst the service was being done. Car was washed and cleaned
07 December 2024
Problems quickly resolved and back on the road!
06 December 2024
Perfect
06 December 2024
Good cars but like I said overall service costs are too high.
06 December 2024
Staff courteous & welcoming
06 December 2024
Everything from start to finish even the service from a lovely lady while I was waiting. Asking if I would like a drink etc
06 December 2024
Very happy. I could not have had a better experience
05 December 2024
Nichola was very attentive and considerate throughout.
05 December 2024
Everyone was polite. They made me feel relaxed and comfortable. I was kept informed of exactly what was happening throughout my visit. The video and SMS links were excellent.
05 December 2024
Nice and pleasant experience throughout.
05 December 2024
I explained that I needed the car back at 17:00 the same day and was told I would be called and informed if that was possible. I didn't get a call and could see the car was not opened until 16:00, after I called to check on progress.
05 December 2024
Debbie was and absolute star, I explained that I had been let down my dog sitter and she did everything she could to fit me in as early as possible. Fantastic. Thank you.
05 December 2024
Staff were friendly and professional
05 December 2024
Very informative staff
05 December 2024
Very efficient and friendly service.
05 December 2024
No issues. Car dropped off and I was dealt with swiftly. Car was ready for collection at the agreed time.
05 December 2024
Professional and knowledgeable Service Advisor Debbie
05 December 2024
We were seen to by Tom with the problem with my X2 at sytner Tamworth , where he handled our problem with efficiency ,manners and professionalism .
04 December 2024
Stress free process. Good video from technician
04 December 2024
Absolutely floorless
04 December 2024
Good customer service also my son got a new bmw (toy) same day
04 December 2024
Joshua Putnam was great thank you for your help. Customer service was great too
04 December 2024
The entire process, from the moment I dropped off my keys to when I received my vehicle, was flawless. I appreciated being able to work from the coffee bar, and every staff member I encountered was nice, polite, and friendly. Well done to all of you!
04 December 2024
Good service and communication
04 December 2024
Excellent service. You did what you said you would do when you said you would do it. You kept me up to date.
04 December 2024
Great service from James
04 December 2024
Jimmy has been superb when dealing with the service department.
03 December 2024
Showroom staff extremely helpful and pleasent.A relaxed atmosphere .Well looked after,no pressure.
03 December 2024
The front nearside tire was changed and the new tire was inflated to 3.4 bar when the correct pressure on all other tires was 2.3 bar. This led to understeer when I collected the car.
02 December 2024
I was not told that my dash cam would be disconnected and the dash cam was not reconnected after the service. This was noticed later after picking up my car, rendering my insurance void, should I have been involved in a accident you would be liable
02 December 2024
Good service
02 December 2024
Fantastic customer service as always
02 December 2024
My MyBmw app is still saying I need a service though which is annoying.
02 December 2024
Nichola was very helpful
02 December 2024
Service is outstanding and Andy was very helpful, even had challenges to provide older parts for the car he managed to keep the timeline
02 December 2024
Friendly staff efficient service
02 December 2024
Easy to deal with
02 December 2024
Nicola was fantastic - really friendly and chatty. Work carried out without fuss.
01 December 2024
Service was perfect
01 December 2024
Very helpful, prompt and understanding.
30 November 2024
Always linger good service
29 November 2024
The team was very nice and friendly. Tom looked after my car and made sure everything is going well. Got information as well in timely manner
29 November 2024
Completed well within the estimated timeframe and great workmanship
29 November 2024
Video evidence and on time
29 November 2024
All good
29 November 2024
The experience was as expected
29 November 2024
Decent service
28 November 2024
Tyre pressure was not checked and warning lights came on within 1 day. Had to pump up myself
27 November 2024
I had all of my concerns addressed and resolved.
27 November 2024
Phil Bates was excellent. He provided excellent support and great communication. Nothing was too much trouble. Thank you Phil.
27 November 2024
Always very efficient, clear information and great customer care Natalie kept me up to date and was really helpful
27 November 2024
Pleasant, polite and professionalism is exactly as expected from BMW
27 November 2024
Visit went according to plan and staff were polite and helpful
27 November 2024
Brilliant service
27 November 2024
Service was good and a representative that dealt with the issues l had
27 November 2024
because of the the service person who looked after us
27 November 2024
Dissatisfied
26 November 2024
Great service in every aspect
26 November 2024
uncompromised service from start to finish.
25 November 2024
Debbie who looked after me and my son very well, she was brilliant. My son came away with a toy car that looked like his dad's. We were both very happy ??
25 November 2024
Was able to stay and use your WiFi and facilities including free tea and coffee, thank you.
25 November 2024
Tried to give this section 3 stars but it didn't allow me! I waited a lot longer for MOT than expected. 90 minute window turned into 150 minutes!........,.,...,,,,,.,,,,,.,,,.,.
25 November 2024
very professional staff.
25 November 2024
Josh has been great sorting out the repairs and service
25 November 2024
90 min service done in 90 mins.
25 November 2024
Excellent customer service and communication, particularly from Deborah. Efficient arrival and drop off process and pleasant and well equipped waiting area.
25 November 2024
Perfect unrivalled service
25 November 2024
All went as expected
25 November 2024
Good communication and throughout. Useful video showing inspection of underneath of my car with commentary.
25 November 2024
Nothing to complain about. 100% happy
25 November 2024
All work on service carried as per schedule
25 November 2024
No issues. Service done. Dropped car, collected car, everything explained
24 November 2024
No complaints, from the moment they took my car. As soon as they realised that my repair was going to take weeks, I was supplied a courtesy car for the duration if the repair.
24 November 2024
I cannot fault the staff .
24 November 2024
The process was faultless from start to finish
24 November 2024
Nice customer area, friendly staff who looked after me and kept me informed of progression
23 November 2024
Everything done on time with courtesy always.
23 November 2024
Great service, friendly and helpful
23 November 2024
Very good service
23 November 2024
Very efficient service
23 November 2024
Just very good service
23 November 2024
The staff are polite but not committed to solving my concerns.
22 November 2024
Car issue was rectified in a timely manner
22 November 2024
Changed the filter and gave detail feedback on an issue I had.
22 November 2024
Very happy with the person I dealt with and they solved the problem with my steering. He even arranged a discount because the problem with the steering was only minor. One bad point. I ordered twin power turbofuel additive. No instructions given.
22 November 2024
First class professional service from start to finish
22 November 2024
Too much info needed Was told 8.30 to drop off Sat around for over two hours and told them not to bother waking it etc as I dread to think how much longer I'd have to wait
22 November 2024
Tom looked after me throughout my visit..and has done on all previous visits to BMW at Tamworth.. polite and keeps me informed of whats happening with realistic time scales. Easy booking system with all work carried out quickly and efficiently.
22 November 2024
Prompt service carried out and the price was reasonable
22 November 2024
Tom was extremely helpful and professional
22 November 2024
I like going to Sytner never too much trouble and they do what they say
21 November 2024
The service experience at Tamworth was good. My issue is with BMW policy.
20 November 2024
Josh from the service department in Tamworth was excellent. I live in Birmingham and the electric courtesy vehicle was not cost effective and he managed to sort me out petrol vehicle. He has then kept in touch regarding further work required and mana
20 November 2024
Been coming for more than 10 years and always received excellent service
20 November 2024
Because it's good service
20 November 2024
I would have given 5 bit have had a long wait the last couple of times.
20 November 2024
Good customer service
20 November 2024
Work was done without any issues.
20 November 2024
All they wanted to do was sell me a new car with special offers. I don't drive an old car because I can't afford a new one the current BMW line up are all shite!
19 November 2024
Excellent
19 November 2024
Such a welcoming friendly team, who keep customers updated every step of the way
19 November 2024
Again, Toby came in clutch (pardon the pun). He took me out in an M4 comp as I'm looking to buy the car soon. Decided to not go ahead for now but will be reaching out to him when I do decide to take that step
19 November 2024
Friendly staff and prompt attention from the minute you enter the dealership
19 November 2024
The work was carried out in good time and the car was returned clean and tidy. We purchased the car from your Solihull branch back in 2017 and the car has always been looked after by the Tamworth branch of BWM, a class act, I'd say!
19 November 2024
Drew was very helpful and explained things clearly
18 November 2024
Amazingly it was ready BEFORE the quoted wait time despite needing two tyres fitted as well.
18 November 2024
Would of scored higher if part had been available
18 November 2024
Good service.
18 November 2024
Not at all satisfied
18 November 2024
Free MOT honoured as part of approved used scheme, and they sorted out rubbing dust plate noise at the same time. All staff friendly and helpful at all times.
18 November 2024
Job done! Nice staff.
18 November 2024
I was given a time and date to come and the issue was sorted same day and on time
18 November 2024
Great
18 November 2024
Polite and helpful staff
18 November 2024
I was extremely satisfied with everything, including the complimentary coffee.
18 November 2024
No issues
18 November 2024
Good job done and cleaned car
18 November 2024
After the replacement airbags I noticed a vibration sound coming from the passenger airbag area, unfortunately, but finally after contacting the person handling my case I was left alone with the problem. probably the dashboard was not installed corre
18 November 2024
Car was booked in efficiently by Sarah Contacted to inform me that car was ready to collect. Health Check Video sent to me
18 November 2024
Asked for quote for body work which wasn't given had to ask again at end of service.
17 November 2024
Dealt with professionally and with courtesy
17 November 2024
Good customer service and all activity completed successfully and quickly
17 November 2024
Very polite well mannered service by all staff
17 November 2024
All work done on time and efficiently
17 November 2024
Everything completed on time
16 November 2024
Comfortable professional environment
16 November 2024
Tried to tell me sensor gone yet no warning lights ever £400. Noticed when i pulled into carpark
16 November 2024
Any problems sorted out to my satisfaction without too much hassle
16 November 2024
My requirement meet in timely manner
16 November 2024
Nice atmosphere. Efficient staff. Good standard of customer service. Provision of drinks and snacks and area to work whilst waiting for vehicle.
15 November 2024
Over priced £120 to check and slow turnaround, no courtesy cars
15 November 2024
A
15 November 2024
Great support from Tamwork and Drew, despite the central contact centre totally messing up my booking! They rushed it through and were so accommodating, only wish the makn switchboard and booking centre were as good!
15 November 2024
The offending warning light reappeared after about 15 miles. The visit was to no effect.
15 November 2024
Professional, pleasant and helpful
15 November 2024
Tom was unbelievably helpful, and gets 10/10 for his service!
15 November 2024
From start to finish great service provided
15 November 2024
Service was excellent
14 November 2024
although the work is carried out to a good standard, the last 3 times I have bought my car in for various services something has always not been completed or they haven't bothered to ring me to say my car is ready
13 November 2024
2nd experience at Tamworth both have been with Deborah Perry. Deborah is very professional and knowledgeable when answering questions and great to talk too . Collected the car next day nice and clean and looked after by the technicians.
13 November 2024
The salesman was very knowledgeable about the car I am looking for
13 November 2024
Great attention to detail
13 November 2024
It was a recall +. All good
13 November 2024
No problems.
13 November 2024
Recall work completed satisfactory
13 November 2024
Very
12 November 2024
Well informed
12 November 2024
Made to feel welcome and very helpful
12 November 2024
Car was taken in for a recall and inspected for other potential issues for free
12 November 2024
The sercvice was excellent The only downside is the costs which are far to high
12 November 2024
Debby handled my issues I had come with very effectively and managed to sort out my problems and put my worries at ease
12 November 2024
Everything was sorted with no issues.
11 November 2024
Very simple, efficient service
11 November 2024
When I requested my vehicle to be looked into on the 2nd visit I didn't expect it to be taken for a spin? 3 visits now in total to try and resolve! I don't feel my car is back to it's previous performance.
11 November 2024
The work was completed satisfactorily but it took too long. I left the car for the MoT at 8.00 (as arranged) but it was not inspected until 15.25 (after when I'd asked to have it returned and after I was already there to collect. (See more below....)
11 November 2024
Everything requested was done
11 November 2024
Staff were brilliant, but a 90 minute while you wait was 2.5 hours
11 November 2024
From start to finish everyone was very nice and polite
11 November 2024
Welcoming professional staff on the meet and greet and kept informed throughout. The service staff were a credit to your company.
10 November 2024
Had a great chat with the technician
10 November 2024
The service man I had dealings with and the girls were very polite and asked me would I like a drink were all very polite.
10 November 2024
To be honest you can have a nice seat, cuppa, snacks, nice toilets, first class service . thats why I love BMW
09 November 2024
Quick. In and out in 10 mins
09 November 2024
The courtesy car provided was excellent and the customer service was fantastic.
09 November 2024
Again I was kept informed with progress and when the vehicle would be ready for collection.
09 November 2024
They are ok . Only not body ring me after service and ask how my car .
09 November 2024
Great service
09 November 2024
Service on my BMW was first class with work being fully bring explained during my wait.
08 November 2024
I assume the recall to the airbag had been completed.
08 November 2024
Very satisfied, Tom helped me sort out my issue and the young lady's made sure i was looked after with drinks etc which made my few hours a pleasant experience.
08 November 2024
The checks are efficient and the advice is clear
08 November 2024
Principally because the work I believe/hope has been carried out to the expected BMW standards ,it's why despite having a 12 year old car (a car I cherish by the way) I still take my car to on paper the more expensive main dealer.
08 November 2024
Very courteous and approachable-really impressed.
08 November 2024
I was able to drop off the car in a timely and efficient way. The work being completed was agreed quickly and probable timescale explained and adhered to.
08 November 2024
I was worried about Advisories noted from last year's MOT and discussed the issues with the Service Advisor, Debbie Perry. She was very reassuring and very helpful. Pleasingly, my car passed without further issues.
08 November 2024
Nothing wrong
07 November 2024
Customer service is very friendly and helpful.
06 November 2024
I only had an airbag recall, the service was quick, and the staff were polite.
05 November 2024
Delivered all needed
05 November 2024
Service and works completed quickly and good value. Some elements of the car not as expected following collection: Missing dust cap following tyre replacement. Air pump left out of storage location and in boot along with cover
05 November 2024
The service advisor ( Deborah Perry ) incredibly attentive, explaining every step of the process and keeping me updated throughout. She took the time to answer all my questions, making sure I felt confident about the service being performed.
04 November 2024
See above! And charged £120 for the privilege, even though I said it was like this from NEW. Surely a WARRANTY fix?
04 November 2024
Excellent service
04 November 2024
They were aware of concerns with car and ensured they were reviewed and update provided.
04 November 2024
Very good service and interaction
04 November 2024
Nice staff.Service manager Nichola Price was polite & very patient.
03 November 2024
On this occasion I wasn't very impressed with the service I received. In the past I have received excellent service but on this occasion I didn't. It is too busy and not enough time is given to customers
03 November 2024
When I went for a repair I was offered a loan car so i go home and come back later to pick the car. I was surprised that I wasn't expecting an offer for a loan car but I was very impressed.
03 November 2024
You expect because the customer is there that they will pay whatever absurd prices you give them. This remains unresolved with the service showing 'overdue' even though this is not the case. 500 characters is not enough to detail my dissatisfaction.
03 November 2024
I was kept informed of progress by phone and a web link and a complimentary video vehicle check was carried out.
03 November 2024
Well informed during the service, and explained to after. Again, great customer service
03 November 2024
Friendly staff, everything made really clear and simple for us, fantastic experience as usual
02 November 2024
All very good
02 November 2024
Your sales team are faultless however they will be let down by the lack of professionalism your service provides
02 November 2024
Problem resolved and will communicated
02 November 2024
Did exactly what was needed in a short amount of time
01 November 2024
Work carried out was good, good turn around, phoned to tell me there was a problem, sheered stud on a manifold, so I'd need to collect the following day, loan car was great, the only thing was the sucker marks on the screen from the computer
01 November 2024
I am nearly 70 and have a wife with a degenerative condition but because my car is now 20 years old, BMW will not allow to provide a courtesy car. The result is that i have a 2 hour (6.5 mile) walk to collect my car. Outrageous is a word that occurs.
01 November 2024
We always have Debbie looking after our service visits and she makes everything run smoothly, and ensures we are treated as valued customers- she is a great representative for Sytner and is the reason we keep coming back to Tamworth
01 November 2024
Initially they ordered the wrong part - another wasted journey.
01 November 2024
As usual first class
31 October 2024
Customer service is focused on giving people complimentary coffee at the garage. We had no update on our car between 8am and 3:30pm and only did when I phoned for an update. My vehicle needed a new tyre which wasn't flagged on the report.
31 October 2024
Excellent support from Jimmy before and after the service
31 October 2024
It is really well organised and I also had a personal chat with Amelia who was very helpful and the lady who supplied the hot drinks was second to none
31 October 2024
Was dealt with quickly no issues
31 October 2024
Good service
31 October 2024
I am very satisfied with my service experience at Sytner Tamworth as the issues were resolved in a professional and quality manner.
31 October 2024
In for a simple brake fluid service all done whilst I waited, a very good service from bmw
31 October 2024
The problem is now rectified and covered from my warranty
31 October 2024
Amazing service, slick and timely as well as friendly. I loved it.
30 October 2024
Very satisfied with the service provided
29 October 2024
The customer service agent Nichola was extremely friendly, knowledgeable & a pleasure to deal with.
29 October 2024
Helpful and professional throughout the complete process
29 October 2024
As above
29 October 2024
Work carried out in specified time car was clean and tidy on return
29 October 2024
I had a airbag recall, which I came in for and had replaced. Shortly after, my air vents stopped working, leading me to pay a mechanic to fix, costing me £200. I called up bmw Tamworth and said to pay £120 just for a diagnosis.
28 October 2024
Easy and confident to deal with
28 October 2024
As the five star grade suggests, completely satisfied.
28 October 2024
100% ,Jimmy the engineer pulled all the stops out to get that spare part ,kept me in the picture throughout .
28 October 2024
Excellent service.
28 October 2024
Very satisfied helpful couldn't do enough for us
28 October 2024
Good attention to detail in health check
28 October 2024
Professional and very friendly staff who are always helpful to try and go the extra mile in achieving customer satisfaction wherever possible.
28 October 2024
All team members were great and very accommodating.
27 October 2024
Like the window showing how clean the service area is also how well cars are treated at Sytner BMW
27 October 2024
The overall experience was really easy and everything was done with the specified timescales.
27 October 2024
Booked my car for recall 4 weeks in advance. Drop off the car & few hours later received the call from branch saying car can't not be ready due to the parts not in! It took over a week to get ready!!!!
27 October 2024
Good level of service with courteous staff and good environment
27 October 2024
Nichola, who was my Service Assistant, was very helpful and knowledgeable about all aspects of the service work being done. The technician was also very helpful and gave good advice. It'd have been 5stars if customers weren't kept waiting so long
26 October 2024
Passed MOT
26 October 2024
I was kept informed about the progress The customer service was just exceptional special In fact the best customer service I have received in 25 years !
26 October 2024
Nichola was efficient and took note of all my requirements making it an enjoyable experience
26 October 2024
Debbie Perry was excellent, she kept us informed about our car before, during and after works were carried out.
26 October 2024
Sam Lall was very helpful with us a car dealer and treated us fairly
26 October 2024
Everything done, car ready and cleaned on time
25 October 2024
Andrew was first class
25 October 2024
Can't find fault with the process
25 October 2024
You're good, no doubt about it.
25 October 2024
When I was traveling back tyre pressure showed as dropped and needed to stop and correct. Hadn't been an issue before service.
25 October 2024
Repairs to our vehicle were transparent and swift and costs were always discussed with us.
25 October 2024
BMW offer a different level of customer care compared to previous dealerships, highly impressed.
25 October 2024
Andrew Peet has been really helpful and professional during the whole process and everyone involved done a fantastic job.
25 October 2024
My Service manager was courteous, efficient and I asked for early afternoon release of vehicle which he achieved
25 October 2024
The job which my car went in got done and my car drove lovely after collecting. A little pricey though
25 October 2024
An excellent dealership with great customer service
24 October 2024
See above.
24 October 2024
Still not satisfied that the brakes should only last 18k miles. I think there is another reason for brake wear . Don't think the correct investigation work was done but only time will tell. If the brakes wear out fast this time I will be making more
24 October 2024
It was completed in a timely manner especially as I was in a bit of a hurry that day. Lovely friendly service form Sam.
24 October 2024
See above. Tom was friendly efficient and took good care of me
24 October 2024
Helpful staff, great coffee
23 October 2024
I had no problem dropping off and collecting my vehicle
23 October 2024
Nichola, our service advisor was very helpful polite, and explained all of the details to us.
22 October 2024
Good professional service
22 October 2024
we were informed during the day about the progress of our service and Tom was so kind and helpful.
22 October 2024
Excellent customer service
22 October 2024
Excellent support during the service, kept up to date at all times, service performed in a timely way. Matthew Peet very helpful.
21 October 2024
The tyre pressure wasnt inflated and reset as requested unfortunately, as part of the health check as the light came back on when i was travellimg home so i had to go to a petrol station to get this sorted myself.
21 October 2024
Prompt, comfortable,efficient
21 October 2024
Appears effective and effective time management
21 October 2024
While I was at Sytner it was identified that I had a defective tyre. The service advisor (Andrew Peet) made sure that a new tyre could be fitted in the time I had available so that he was happy that I could leave safely.
21 October 2024
Looked after every step of the way! Nicola as fantastic and the complementary hot chocolate definitely hits the spot!
21 October 2024
All work completed efficiently thank you
20 October 2024
I only had the car MOT'd tested and it passed. Pleasant and courteous staff.
20 October 2024
Staff was very friendly, kept me updated throughout and gave me an area to work so the service didn't impact my day.
20 October 2024
Very helpful staff. Answered every question I asked and went above and beyond to ensure I understood everything.
20 October 2024
Very efficient
20 October 2024
From start to finish excellent
20 October 2024
Car was returned ready to go and sparkling clean.??
20 October 2024
A quick and efficient service was provided. A warm and welcoming environment.
20 October 2024
Very happy with all aspects of Tamworth
20 October 2024
I was there for about 7 hours. It's a long time but the job was a re-call and my local Sytners couldn't fit me in before my winter break. I was happy therefore to be accommodated. A couple of extra jobs thrown in as thanks for several recalls so ????
20 October 2024
Great service from Josh during recent service
20 October 2024
Having my indicator repeater replaced in wing mirror. That i paid for. The tech that did the work couldnt be bothered to clip the mirror cover back on properly. I had to do it myself. Ill drop the invoice in for my labour. Poor
20 October 2024
Good service. We dealt with Joshua Putnam who was very professional.
20 October 2024
Took longer than expected
20 October 2024
Well looked after and quickly
20 October 2024
All good , nice seating area and complementary beverage . Good atmosphere .
19 October 2024
Very attentive service, clear guidance and good management of expectations
19 October 2024
I was kept up to date with repairs and was well informed with any issues identified with the car
19 October 2024
From start to finish the process was seamless. Jimmy Roberts in Service was excellent, very helpful, efficient and professional, and kept me up to date throughout. On the day of the work everything was completed perfectly and efficiently.
18 October 2024
Looked after me and my car even though work not carried out there because of 3rd party warranty
18 October 2024
Very good service by Tom and the receptionist was pleasant and helpful
18 October 2024
Excellent dealership with the best return and drop off ever!!
17 October 2024
Debbie was very efficient and kept me updated throughout the day. It was very pleasant environment to wait for the diagnostic, WiFi was available for laptop work and the coffee was good too. Thanks to Debbie for the courtesy car too ??
17 October 2024
Josh was great
17 October 2024
Again great service from staff
17 October 2024
Everything went great. Toby Walker went the extra mile to make sure any questions I had were answered quickly and in a professional manner.
17 October 2024
Yes, Tom is a asset to the branch
17 October 2024
Sytner have competant and friendly staff
08 January 2025
Everybody was very helpful in the dealership, from the receptionist through all the staff we dealt with.