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Friendly and professional service given from all staff
Nicola looked after me very well and kept me updated throughout the process
Good service felt you were important
Nice staff - work carried out as detailed
Car serviced and minor repair done, good communication throughout.
As usual good service experience with all at the service centre.
I had no issues with Tamworth at all
Easy to deal with great facilities
excellent staff and service
No issues. Sanchez Fox, the person who managed the service, is a great ambassador for the BMW brand
they were courteous and did what I expected.
Always explain the details of my service and like the video check.
Sarah was fantastic, got everything sorted and quickly.
Debbie kept me informed about what was going on with my car. Friendly staff made me feel welcome and valued. Everything my car was in the workshop for was done.
Had the car in quickly. Problem resolved
Sytner Tamworth service is excelent at all levels.
I never give full marks as there will always be some process or procedure that can be improved. This in no way indicates that I was less than fully satisfied with the service
The job was completed satisfactorily.
Easy to book service and mot "while you wait" approx two weeks in advance
Debbie was meticulous in both safety and completing the service admin when picking up the car later in the day.
I am really happy with the service i received at Sytner Tamworth ,Sarah always delivers excellent customer service and i am more than happy with the work that they have completed and if things do not go right they always find a solution.
It helped that I was immediately put at ease in a situation created by Covid
Friendly and accommodating
A quick non contact service, staff were friendly and informative.
With the limitations caused by covidvirus the service experience was well organised
No complaints. Good staff team, responsive and considerate.
Polite and welcoming. Very good customer service. The coronavirus measures restricted some things. I didn't want to walk around dealership and look at the new display cars. I couldn't get a hot drink. But that is not anyones fault.
The issue required 2 visits and no courtesy car was available.
Sarah Pajor handled everything in a professional and efficient manor.
Great service even better if I could have a coffee next time
friendly staff very efficient
Easy to book and hand the car over. The covered service drop-off bays are great. Completion was on time and collection was a straight forward process
I liked the health check video,every thing dealt with in a professional manner
Handover of the car for service was quick, easy and safe. I was given regular updates on the car and a time for picking up that was convenient to me.
Friendly, efficient and prompt service
Staff seemed helpful and friendly and resolved some of my queries
Sarah dealt with my visit and was professional and friendly throughout. I asked for the car to be made available ASAP and I was pleased that this request was met.
Great customer service from Lola Clark
Highly professional business coping admirably with the COVID-19 restrictions. Emily Weaver dealt with the service requirements perfectly and communicated the advisory aspects clearly, so much so that they were followed up within 24 hours
Carried out a repair under warranty with no issues. Kept me fully updated during the repair
Always a good experience and I never have any apprehension when visiting
Good covid control, friendly service
Excellent communication with staff who are all friendly and professional. Efficient systems that worked well due to Covid 19 restrictions. All work carried out to the timescale provided. Very good all round service
No issues with service given
Tom was very professional and catered for my every need. He was proactive in his communication and made the experience first class
Everything was perfect.
It was quick and easy to book and to get looked after
The communication with the service department was exceptional due to the work done by Debbie in that office andwho should receive recognition for her personal skills in keeping me informed at every stage. Please confirm that she is given recognition
Easy and great communication,
This is my usual experience when dealing with your service department.
Friendly and professional staff Kept me updated on the warranty work being undertaken On my X1
Good service, they looked after me well in this pandemic time and still managed to provide a coffee Work was completed swiftly.
Meet and greet when I arrived with social distancing and non contact stations were set up. Clear advice given with regular phone calls for updates.
Made it clear from beginning to end what they were doing with my car and how long it would take
Customer service was excellent and hygiene precautions due to the ongoing Covid situation were exceptional.
The service to my vehicle was excellent and the attention by the receptionist was very attentive
Hassle free smooth service everyone seems to be on the ball
Did everything that was required
Nothing to complain about . Service was very well organised considering Covid 19 .
Lola was so professional and could not have helped me more, guiding me through all of the recent changes !
as a person in the extremely vulnerable category the service was excellent as the car was sanitised perfectly for pick up.
Good service and friendly staff.
Tom went out of his way to resolve a warranty issue
Everything that needed to be done was carried out, along with advisories for issues to be addressed in the future.
From the initial purchase of the 320i in May 2019, to a major service in Mar 2020 and a successful MOT in July 2020 I have been completely satisfied and impressed by the service I have received from all at Sytner Tamworth
The staff were very friendly and good to deal with. Very customer driven.
Because they are a professional company
Completely satisfied with staff performance at all levels.
The Tamworth dealership, is my preferred local dealership, the staff are all very friendly. And really do look after you as a first time customer. And a returning customer. Have no bad points to say here.
Very efficient and professional
Did everything I wanted
The MOT test was completed within a comfortable time period and for £45. Which I felt was very reasonable. I was allowed to wait and was served coffee as and when I wanted some.
Very positive an professional welcoming staff.
Extremely good service from Deborah. Always kept informed. Made the process during Covid very safe.
They resolved the issue I had with the car without fuss
A very relaxing experience for the customer with coffee provided , and everything done quickly and efficiently and without fuss to the highest standards. Unrivalled service. Many thanks to all involved.
Debbie was very friendly and helpful
Excellent friendly service
Exceptional friendly service
Very efficient in dealing with service requirements, particularly in the current situation we all find ourselves in.
the staff were very helpful and understood that I was not aware the service package not longer cover the three year service
Sarah managed to sort the problem with no damage to my wallet! Result!
Debbie in particular looked after the whole process so that everything was done quickly despite parts availability being a challenge. Seriously good service of the sort that creates brand loyalty.
The service worked well, the car is running well because of it.
The previous day prior to the car service,Emily Weaver contacted myself to set up all the necessary documentation etc,from start to finish everything ran smooth,no hassle,no worries, everything signed and sealed. Its a pleasure to deal with her
Excellent service and communication
Emily was really helpful. Clear communication. Car was serviced in the time it took to do a trolley of shopping in the supermarket down the road
Booked and completed very swiftly.
Very helpful nice people
Superb as ever. Thomas Smedley in particular is polite, approachable and professional and provides outstanding service - no issue or question is ever a problem. He is a credit to BMW Sytner at Tamworth, and to BMW as a brand.
Great service from Tom, explained what was happening and how long it would be, very happy customer??
Very professional service from Tom
Fantastic service by Tom. As always. Really pleased with the service I receive. He deserves recognition he deserves as his attention to detail to the process makes it seem less.
Professional service team from start to finish
Excellent service from Tom
Fast Friendly & efficient service considering the problems that corona virus brings
BMW Tamworth listen to concerns and go above and beyond in exceeding expectations. Completely Satisfied with the recent service event. A special thank you to Service Advisor Karen Sutton who went above and beyond.
Excellent service very friendly and informative staff
Smooth considering the current situation
Excellent service by Debbie
After dropping off my car Sarah rang me with a quote and explained in great detail as too the fault.
Job completed quickly and car valeted after.
Good team and friendly staff... the service is really prompt and satisfactory
As previously mentioned, efficient & courteous throughout
I was looked after from start to finish which must be difficult in these uncertain times, Tom Smedley made the whole experience painless and looked after me brilliantly and kept me informed of progress every step of the way.
The service was well organised in these trying times, leaving customers feeling safe.
During this COVID Pandemic. My car was beautifully presented and again Molly talked me through the features of the car professionally and socially distanced.
Martyn Timmis was great as always. Attention to detail spot on,
Staff were very helpful. Covid restrictions meant it was different experience but staff were accommodating.
Met and exceeded my expectations, delivered on my somewhat unrealistic timescales, understood my requirements for the short timescale and helped me through the process. Josh Blakemore deserves a special mention - honestly so dedicated & helpful. Fab
The overall experience was made very easy and I felt reassured all the way through by Chris and the team. Chris was quick to communicate and answer any questions I had. I felt the branch had time for me and supported me in my new purchase.
everyone very relaxed and helpful no hard sell
Everyone I dealt with tried to make it as easy as possible in these difficult times
Knowledgable, professional, went the extra mile. Chris Lewis the sales guy was superb.
I had a deadline to work to & I am happy to say that I received my new vehicle within that deadline.
Molly was absolutely fantastic. Friendly & personable.
keeping me informed at all times
Everything straight forward hand over staff knowledgeable and pleasant
Kate did everything for us and the finance side of it was clearly explained by Laura first class job by all.
Because of the climate we were in- Covid, I cant see anyone else doing any better at all. Well done !
Josh Blakemore and Nick Sheldon were a pleasure to deal with and made arrangements for test drives at short notice and communicated well throughout the purchase
Really helpful team.
Throughout the purchase process both the sales and business reps were very professional and helpful, and I believe that both sides got an acceptable deal from the negotiations. The handover process was hampered by COVID, but was still done well.
Very satisfied a pleasure to deal with
The moment i walked into BMW i got sorted out with the right person to talk to and was all very friendly, some other dealerships was not like this.
All staff were very friendly and helpful at all times.
Constant contact - all of my questions answered promptly - very happy
Always been brilliant picking up a new car and this was no exception. Everything was done quickly and explained clearly.
Even during the current times with COVID-19, nothing was too much. They had strategies to work around every scenario. 2 tests drives were made readily available for me. After choosing a car, I had it from showroom to home in just 4 days.
Salesman took time to find out what I needed from my new motor. Provided options to suit my needs. Allowed me to make my own decisions. Made sure I got a car that was the right colour and had all the options I wanted. There was no compromise.
I managed to order the exact vehicle i wished for it was even no trouble to make a couple of changes ,Josh our salesman was very polite and happy to help me do this .even under the strange circumstances that we found ourselves in he kept me informed
Brilliant service and keeping ourselves in the picture when the covid closed everything down
Great - Joe Cullen and Jack Lightburn at Sytner Tamworth were great and very helpful all the way through.
Friendly staff adhered to the Covid 19 guidelines.
They were excellent in the run up to my ordering my car, nothing was too much trouble for them and they were willing and able to answer all my detailed questions. Just after I ordered my car lock down started, but I was kept informed when possible.
Service second to none
I was always kept informed of the progress of my vehicle even though there was a pandemic. I knew my vehicle was going to be delayed and I was informed when it was going to arrive.
No issues. Great service
My salesperson Ian Haughey deserves credit. He is professional, courteous, knowledgeable, and understood what I wanted. Faced with coronavirus delays during manufacture he kept me totally informed right up to an excellent handover. Well done.