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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 27

Miles Fisher

Corporate Sales Manager
  • Years in the industry 19

Mark Williams

New Car Sales Manager
  • Years in the industry 20

Nick Thompson

Used Car Sales Manager
  • Years in the industry 23

Daniel Bird

Sales Controller
  • Years in the industry 11

Nick Sheldon

Senior Business Manager
  • Years in the industry 16

Martin Fisher

Business Manager
  • Years in the industry 19

Richard Grantham

Business Manager
  • Years in the industry 16

Tim Clark

Business Manager
  • Years in the industry 19

Stephanie Smith

Used Car Sales Controller
  • Years in the industry 6

Mark Smith

Aftersales Manager
  • Years in the industry 22

Carl Rainbird

Service Duty Manager
  • Years in the industry 22

David Hunt

Parts Manager
  • Years in the industry 30

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service, very happy with the quick turnaround. Hire car given to me while my car was in, which is great.

Service

Only slight niggle was the time we were kept waiting to be seen, but at least we were informed what was happening at all stages

Service

AttentiveGood communication

Service

Despite some initial misunderstanding about what work was or was not covered by warranty I was satisfied with the repairs that were completed.

Service

Car was serviced on time

Service

Service at Sytner Tamworth excellent at all levels - from facilities and welcome to technician support, feedback and resolution

Service

Basically we were surprised that a service was not required due to low mileage, however the MOT was necessary and there was a recall procedure which we were not aware of to be carried out.

Service

Karen on Reception was helpful, efficient and professional

Service

Very helpful and friendly

Service

Took a long time to get the car washed. Oils change too 3 hours.

Service

everything went to plan

Service

Problem was located quickly and thorough health check put my mind at rest

Service

Co-ordination between sales, service and parts teams to find a quick solution. And the team were waiting for me when i arrived to do a quick solution.

Service

Nice bunch of people

Service

No problems car cleaned and valeted when returned.

Service

I’m always made to feel like a special customer

Service

again you gave a great service and you have a really good set up

Service

Tom Smedley was exemplary in his attention to detail, reassurance and approach. He is a fine ambassador for both Sytner Tamworth and for the BMW brand. The centre itself is outstanding. I very happily worked there whilst waiting for my car.

Service

Excellent and didn't move my drivers seat or steering wheel position as requested. Only a small thing maybe though can be so irritating when this is ignored.

Service

No problem with the service

Service

Debbie my Service Advisor was very helpful with my Service Request.

Service

Repair over run but gave me a loan car

Service

trouble free

Service

The way I was treated by the service staff was excellent, I was fully informed throughout the whole process. Debbie was very helpful and courteous with a extremely high level of professionalism

Service

everything was just so easy. Staff are attentive and kind

Service

Good service

Service

As above

Service

Very easy and what a customer would expect from a brand as BMW

Service

Service as ok I’m led to believe and they found the car still in good condition. It surprised me to hear they said the brake pads would need changing shortly and it was disappointing to collect the car not washed as they told us there was a mix up.

Service

Helpful assistant

Service

On two occasions I have had my car in Sytner service department .The first time I was charged for extra servicing that I was not informed about and the second all the work that was agreed prior to arrival was not carried out.

Service

I couldn't fault the service, much superior to any I have experienced elsewhere.

Service

Great service and the final cost was lower than originally quoted.

Service

Really helpful staff

Service

Can’t fault it. Even got free cake & coffee at the local John Lewis store while waiting

Service

I would have given "Completely satisifed" but there was no courtesy car available so had to call upon neighbours for a lift to/from Tamworth.

Service

Kept up to date throughout, nice surroundings while waiting and offered refreshments. Car cleaned before driving away.

Service

took it one day and fetched back the next

Service

Modern

Service

Excellent communication and attention to detail

Service

Debbie was excellent

Service

Great service, kept informed and to timescales.

Service

Everything completed to my satisfaction

Service

Service was quick and didn’t leave me at an inconvenience.

Service

It just took a little longer than I was expecting.

Service

It all went very smoothly as planned.

Service

Cost identified upfront, any additions discussed first, never feel like I'm being taken advantage of.

Service

As stated above. Helpful staff in reception but believe the fault lay with Mini .

Service

Very courteous staff and nice surroundings

Service

Carl in service is extremely professional and took care of my every need.Dan H in parts has great product knowledge and helped me with all my questions and the service technician Mark B who worked on my vehicle showed great care and expertise.

Service

Efficient and understand. Keen to do as much as they can for you.

Service

Liked the video

Service

No problems and quick response

Service

Customer service is brilliant from Martin

Service

One negative, namely the length of time taken to answer the telephone at my initial call.

Service

Always a great experience at Sytner. Staff are helpful and always have a smile on their face which makes for a good customer experience. Another positive is offering a courtesy car of the same level as the car I own rather than a lower model

Service

Winter check was completed thoroughly and quickly.Offer of free wash and cleanAll staff were very friendly and helpful

Service

Communication was great, the work was carried out quickly and the staff were friendly. Overall, a very pleasant and efficient experience

Service

Can't fault it

Service

Vehicle serviced on time.

Service

very professional

Service

Car failed MOT due to bulge on one tyre. No tyre in stock so had to bring it back. Wrong size tyre on paperwork. Luckily I spotted it and rang through and the correct tyre was then ordered.

Service

Friendly staff, very helpful and did ring back when they said they would

Service

The attention to detail was first class, and we were made to feel that our car was in expert hands.

Service

Health check completed. Regular updates on how the vehicle was. Fixed a faulty sensor under warranty.

Service

Very efficient with pre service reminder. The drive in bays are great when it’s raining. Nice to be offered coffee while waiting. Also nice to have the car cleaned!

Service

Everything was completed as requested.

Service

Procedures for vehicle reception were of a high quality.

Service

The vehicle was repaired very quickly, cleaned inside and outside before return.

Service

Individual who served me treated me with care and excellent customer service

Service

Booking in was easy, the service took less time to do than I was quoted and cost slightly less than I was quoted too. What’s not to like?

Service

good lead time

Service

Excellent service in all respects

Service

Good service , only problem they have car all day

Service

Very good

Service

Prompt service and friendly

Service

The whole Sytner Tamworth team was friendly and helpful.But my case manager, Karen Clougher, was extremely nice, friendly, professional, and efficient. She went extra miles helping customers with a big smile on her face. Thank you Karen.

Service

Service was completed earlier than expected.

Service

Efficient and knowledgeable staff

Service

Apparently you receive a courtesy car wash and vac. This was not done

Service

Service and staff friendly but waiting time to book in can be excessive

Service

Not 5 star due to dirty finger prints on console and seat of car

Service

Did exactly what you would want in terms of service

Service

Efficient and polite service

Service

Good

Service

There were a few glitches however the sales / service and all of the team at Tamworth were excellent all round.

Service

All carried out in a professional manner and excellent quality.

Service

good

Service

The staff were all friendly, proffesional and the atmosphere while I waited was peaceful.

Service

Customer service was superb - best I have ever received in any dealership.Everything was explained to me and even a follow up afterwards to check I was happy. Spotless clean waiting area and attentive staff. Couldn't fault.

Service

The initial service I received from my representative was excellent and she tried to solve any problem that came up - including quickly organising me a courtesy car when the fix to my car overran.However, after the BMW dealership washed my car, the

Service

Easy to book and at short notice. Fantastic service in 90 minutes. Great staff & service at the showroom.

Service

Response to queries following visit was slow.

Service

Friendly and responsive staff.

Service

Everything completed on the time and price promised .Extras like car wash and valet, and video service much appreciated.

Service

Everything has been done as promised and on time.

Service

I took my car in at the agreed time, and was called back as soon as it was ready for collection, which was pretty much to the minute i was told it would take. My car was also cleaned to a good standard and the handover was professional too.

Service

Amazing service from start to finish, looked after really well.

Service

Friendly and efficient service.

Service

The car ran and looked like new when I collected it after the service..very impressed

Service

The service was first class from the start to the finish

Service

Brad who was the service professional in the office was in control. I was kept informed all the way.

Service

Good service - tryres too expensive

Service

The service was completed with the minimum of fuss

Service

The fault was rectified in a timely and professional manner.

Service

Good service

Service

I'm not sure it could have been improved really. It helped that the car passed the mot mind

Service

I had a 10.45 appointment for an m.o.t. but the car was not looked at before 11.05 total wait approached 2 hrs Removal of your ability to collect and return cars in for service/repair is poor service for a top manufacturer

Service

Always kept update on progress

Service

efficient and profesional

Service

Everything done in specified time.

Service

They are honest with you as to what's going on

Service

Effortless

Service

I find it quite amazing that if I have booked my car in for service the dealership did not have one of the constituent parts. It has also been nearly two weeks and we do t have a resolution to either item.

Service

No hassleSent a video of the service to my phone. Either wait or take a hire car

Service

Customer service impeccable Very friendly

Service

person dealing with my issue was polite and explained everything

Service

Everything ran smoothly and was as advised

Service

Everything was done to the times they advised and very little waiting about.When I went in and explained the problem with the car a mechanic was with my within a couple of minutes and then the car booked in for sorting.

Service

Very well looked after at point of drop off and collection and service carried out perfectly

Service

Although cost more than expected, problem was fixed, should have booked it in sooner....

Service

See above!

Service

As above

Service

Everyone was very helpful and professional.

Sales

Absolutely no issues.

Sales

very happy with the service, Lewis Wale at Sytner Tamworth was very helpful and made getting the new car a lot easy and went out of his way to assist us when picking up the car.

Sales

Exceptional, very well looked after, all answers provided quickly and without any whiffle and only focused on the right product for me. Transpararent, informative and very knowledgable of the Car.

Sales

Great staff.

Sales

Excellent Sales Rep, Chris Lewis

Sales

The experience was excellent and April Woodward(Tamworth)the sales person made the whole experience so easy and exciting from start to finish that is was a joy

Sales

Friendly professional manner Aimed to please Did what they said they would do

Sales

Incredible dealership. Staff and sales were very friendly and helpful. It can be difficult to get in contact sometimes but calls were always returned.

Sales

I’d say I am a person that knows and voices what I want and like. Our sales lady was all at the same time,professional,knowledgeable and approachable she listened, advised and delivered in a way that I felt was honest and trustworthy

Sales

The sales experience with Chris from Tamworth BMW was exceptional. He was able to answer any queries and kept me fully updated throughout.

Sales

Lewis at Tamworth Sytner BWM made the experience very straight forward and personalised.The whole centre was very professional and all staff cared to the customers needs.The bar serving snacks and drinks was a very nice touch. Staff very approachable

Sales

Comfortable surroundings and professional staff

Sales

Very satisfied.Never had a brand new car before. Was made to feel very comfortable during the purchase and when I picked the car up it was a day I'll never forget ! Was very special

Sales

All explained in the comments above.

Sales

The service of all the staff was great

Sales

everything was top quality.

Sales

Again, the service was outstanding and it made the process of purchasing a vehicle a joy.

Sales

Everything worked

Sales

Ian was great from start to finish he was attentive understood our needs and treated us respectfully

Sales

The staff especially Nick

Sales

Everything was absolutely fine.

Sales

All went smoothly from specification, finance options and ordering through to delivery and handover.Regular updates on progress of order.

Sales

Kept informed at every stage,with exemplary customer care.

Sales

From the very first moment we were given the necessary support, in testing the car, and our demands about specs and dimensions.Sales person really helpful and professional.

Sales

No hicoughs whatsoever.

Sales

Process was clearly explained, personal service was of a high quality and delivery prompt.

Sales

Sales guy very very friendly went above and beyond and listened to what i wanted

Sales

The vehicle lived up to expectation.

Sales

the centre was beautiful. the coffee is delicious and the level of service was exempt. It really was a treat

Sales

Brilliant, looked after so well constant updates, lovely hand over when picked up the car

Sales

Chris Lewis and Tim Clark were professional and courteous throughout the purchase. They listened to my purchasing requirements and promptly found a suitable car. It was a pleasure dealing with both Chris and Tim.

Sales

This is the second vehicle I’ve bought through Sytner Tamworth, the team always go the extra mile to get the deal over the line. Always made to feel welcome and aren’t pressured into the purchase.

Sales

nice ...relaxed... well explained hand over Ian Haughey was a pleasure to deal with throughout the whole process

Sales

Everything was professionally handled and managed

Sales

Lewis was a pleasure to do business with. He took time to listen to all my requirements and guide me through the process. He kept me updated and whilst he has probably by now done a lot of handovers, he still made my handover feel very personal.

Sales

Perfect

Sales

Found my vehicle and delivered when I wanted

Sales

Fantastic, Lewis and Tim were so helpful and couldn’t have done more to make sure we understood the steps and made us at ease about asking questions

Sales

Friendly staff. Very helpful. Easy to deal with.

Sales

The sales representative Ian Haughey, explained the features of the car and how to use them in good detail. He ensured I was happy with their use before I left with my new vehicle.

Sales

Was made to feel at ease and was very helpful.

Sales

It was very friendly and easy.

Sales

Good experience throughout, excellent car.

Sales

Chris the salesman was excellent

Sales

Very professional, informative, honest and keen to help.

Sales

Fantastic kept me updated the hole way

Sales

Excellent friendly, knowledgable handover with everything explained.

Sales

Great staff who could not do enough to help

Sales

Great environment, friendly and knowledgeable staff, attention to detail is first class