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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 25

Mark Williams

New Car Sales Manager
  • Years in the industry 19

Nick Thompson

Used Car Sales Manager
  • Years in the industry 22

Mark Smith

Aftersales Manager
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the industry 29

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy and straightforward.

Service

Timely and cost less than I expected.

Service

From the moment you walk through the door you are attended to.

Service

Friendly and professional, quick and efficient.

Service

Please see above, do what is needed and well

Service

Very happy with the service more to do with the fact I was 100 mikes from home having to wait for a repair that was not completed at another dealership

Service

An overall excellent experience from both the Service & Sales teams - even when dealing with the issues with my car.

Service

Fast, friendly and efficient service by friendly staff.

Service

The people know what they are talking about

Service

Very courteous, friendly and professional.

Service

Quick easy ... the courtesy car was fantastic

Service

Absolutely nothing to complain about

Service

Quick service, nice customer desk but bit overpriced

Service

Competent, friendly, helpful and professional staff at all stages.

Service

It took a little while longer than told but wasn’t a problem and staff were attentive. Think getting emailed a video of the visual health check is a nice touch.

Service

Quick and reasonably priced

Service

As above. I was a customer of yours when you were in Sutton Coldfield and followed you to Tamworth as you provide an excellent service.

Service

As above

Service

Very pleasant and polite staff.

Service

Customer service was excellent

Service

Identified a fault that I was unaware of and although they had the vehicle overnight I was not billed for the wheel alignment the vehicle was booked in for as a 'good will' gesture.

Service

Ok on timekeeping / time told it would take to service the car

Service

Very detailed video footage of what was happening with my car whilst on the ramp. Also excellent customer service.

Service

Since the original car purchase I've met Deborah Perry a few times over the last 2 years as part of my ongoing service plan and she really does take the effort out. I literally drop the car off in the teams capable hands and she does the rest for me.

Service

It was done when it was convient for me and in the time space

Service

Staff were all very friendly and honest, service was completed on time as promised.

Service

Professional and friendly. Would have been completely satisfied if after my oil change the odometer hadn’t been incorrectly reset. A minor issue that was dealt with promptly but only because I spotted the issue as I started the car up to drive away.

Service

Happy overall with the service

Service

The Service Centre staff are very good.

Service

nothing to complain about

Service

Exemplary

Service

This service was fine, no issues arising.

Service

We were informed how long the service would take and received a call when the car was ready

Service

Efficient and friendly customer service

Service

answered my questions and very cosiderate

Service

Everything was done efficiently and promptly.

Service

My dealings for servicing etc. have been stress free due to friendly andhelpful people at BMW. Any questions or queries have been dealt with tomy satisfaction.

Service

Service was good. Had a price for a full service though which was £150 more than Kwik fit which seems excessive for same service

Service

It’s true.

Service

Quick and easy process

Service

Always efficient. Greeted by a rep when we arrived, explained about what is to take place, received a video of the service and rung to tell us to collect the car. Well looked after from start to finish.

Service

Kept to timescales as I was busy. No surprises

Service

The staff are always helpful and polite

Service

Previous service car was collected and returned to place of work, it was easier to arrange

Service

After 3 attempts to rectify issue.

Service

Friendly staff, Debbie is a star

Service

friendly approachable caring

Service

From start to finish I was kept up to date on any work needed to be carried out. Also given the use of courtesy car was particularly helpful.

Service

Service was good but sadly the valeter cleaned the perfectly clean windscreen with a greasy rag and meant I had to go to the trouble of doing a glass polish myself

Service

Efficient service and great hospitality at Sytner Tamworth.

Service

Provided a great service and environment

Service

A little on the expensive side.

Service

Everything went perfectly

Service

Kept informed from Day minus 1 with a call to confirm arriving through to collection

Service

Again I can't fault the whole process which is very simple. It's the basics which BMW get right and so many get wrong.

Service

Really good service and I was kept in the loop from start to finish.

Service

took too long booked in for 10 am did not get car back until about 4.00 pm. service should have started at 10.00. I don't think it did

Service

Overall service experience was up to the high standard I expected.

Service

After several visits and buying our cars from BMW we have given our support.

Service

The staff are friendly and courteous, they tell you what they are going to do, give you a price and wash and vac. your car. Tea or coffee while you wait.

Service

I was completely satisfied.

Service

Went above and beyond to help

Service

Very helpful service agent (Gurpal Sahota). Good premises. Happy with work completed and car cleaning. A bit expensive but I guess that's what you pay for.

Service

Approachable staff with courteous values

Service

Communication during service when waiting. Friendly Staff and very good complimentry coffee!

Service

Again great all round even Deborah who I dealt with was a pleasure to speak too really helpful.

Service

Again efficient

Service

Professional and friendly

Service

Nicola is always clear and extremely efficient

Service

Very friendly reception staff. Good communication and car ready on time. Bradley at Tamworth was very professional and liked the follow up / video.

Service

Best drive in service I have experienced, albeit the second one (first was Sytner Leicester).

Service

Great Service

Service

bit picky but been to you a lots and hospitality has always been great, this time didn't feel special, guy who does the coffee was busy chatting away to his friend (one of your employees) instead of looking after customers.

Service

quick and efficient

Service

Well organized and efficient

Service

It was expensive, they wanted an hours pay to diagnose that the remote was broken at £100 replacing the key costs £150. There was no offer to "see what we can do" which is what I expect for £2.5k of service.

Service

Was taken care by staff and keep completely Informed when my car was to be collected So was very helpful in planning my day

Service

Very slick and professional, but the 90minute 'Fast track' service took 150 minutes. From this and previous visits, things taking significantly longer than advised at outset seems to be the norm.

Service

Great customer service and communications...especially liked the service video taken and sent from the Service Technician.....instilled confidence.

Service

Would have given 5 full stars but for the checking in which took a while. But overall experience was very good.

Service

Debbie Perry went out of Her way to ensure that all my issues were delt with quickly, efficiently and with a smile.

Service

Service carried out as required.

Service

Always pleasant, professional and provide what information and service I need

Service

Welcome greeting and very professional

Service

Not enough space to explain the issue, please contact me on 07958 226502

Service

I feel like half of my issue was resolved. but I still have a annoying clicking coming from my brakes. I have been told this is normal which I do not agree.

Service

Car has never looked as good or run as well

Service

The fault was rectified and the vehicle retutned to me washed and vacuumed.

Service

Would of given a completely satisfied score, but I was told to back in 3 hours, and work was not completed for a further hour, a simple phone call could of avoided this.

Service

The staff who looked after me were very attentative and answered any questions I had.

Service

The problem has not been fixed.

Service

Quite a long wait to be seen initially. Later, I was sent the MoT certificate for completely the wrong vehicle so had to get in touch to get the correct one sent through. And the Service Indicator was not updated correctly so I had to go back again.

Service

Was very well looked after, good drop off and collection experience with good service including a drink for my daughter and I. Only let down was that the courtesy car was very dirty outside and we were the first to use it that day.

Service

Tried to charge me £150 to change valves as after market caps had seized on, was charged £20 as the technician had sheered one off. Took me 15 minutes to remove the other 3 valve caps when I got home and cost me nothing! Money making exercise?

Service

staff always very friendly and professional

Service

Boot not cleaned on the first time and I wasn't informed that you didn't do this. Also, the electrical sockets at the working areas whilst waiting for my car and working from the showroom, did not work and this was not informed to me.

Service

Sale went smoothly

Sales

Completely and understood my needs and requirements.

Sales

James was extremely helpful in the purchasing of the car taking time to build the car in various designs and arrange test drives. Amy was brilliant on collection of the vehicle explaining all the paperwork and all the features of the car

Sales

My customer journey throughout my purchase met all my expectations

Sales

Every detail was taken care of and I felt very satisfied

Sales

Really? You want an essay for every answer?

Sales

BMW listened to my needs, budget and requirements before advising me on the best deal. I was never made to settle for something I wasn't completely happy with.

Sales

I was happy with the experience of buying the car but the handover was slightly disappointing. The car was in a handover bay but there was no cover and no gift to thank me for my purchase. I had a better handover experience buying a Polo from VW

Sales

Martyn Timmis is always a pleasure to deal with.

Sales

Kept in touch with delivery of the car, great service when collected it, given a explanation of the interior car system

Sales

Quite satisfied but three issues1 No knowledge of new X5 launch within days of my order2 I have spoken to local team about the time it has taken to answer phones3 surprised current versions still have no Car Play with Apple

Sales

Mostly down to the reasons given in answer one. Plus, the Sytner dealership in Tamworth is the model for all other premium car brand outlets.

Sales

Good experience from ordering vehicle to delivery