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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 25

Mark Williams

New Car Sales Manager
  • Years in the industry 19

Nick Thompson

Used Car Sales Manager
  • Years in the industry 22

Mark Smith

Aftersales Manager
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the industry 29

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All works carried out as planned.

Service

Dropped car they did the work and called when complete. A shame no courtesy car available.

Service

What's not to like ? car is cleaned work is done, courtesy car is great !

Service

Excellent

Service

The colleague who handled my booking was efficient and had a good manner and explained everything to me.

Service

Comfortable to wait in with facilities available and scrupulously clean throughout. Details of service or updates explained clearly and kept informed throughout my wait. Car clean inside and out when back to customer. Great customer service.

Service

Very smooth operation

Service

Excellent service from start to finish.

Service

Took too long to repair my car (4 months to sort out the air con - in the hottest summer for years).

Service

I was completely satisfied with my service experience Debbie Perry my Service Advisor was very friendly and professional. I highlighted an issue with slight corrosion on a couple of my alloy wheels and very impressed with the response.

Service

They were very accommodating to my personal situation

Service

From the moment you drive into Tamworth you are looked after, everyone is so friendly and efficient. My car was booked in for a pre birthday check and I asked if I could have it mot`d as well when I arrived. No problem at all.

Service

Everything explained in detail, great hospitality very welcoming staff

Service

Tom v helpful in sorting out issues with car.

Service

People are never fully satisfied, but give you a 4+ star.

Service

It was okay. I feel that what was being done to the car was not explained to me properly.

Service

Greeting and meeting was professional and of a polite and high standard.

Service

The agent who dealt with my concerns took it upon his own initiative to try and help me as best he could, which demonstrated to me even though it was my first BMW, I was a valued customer.

Service

Nice and easy to deal with Service Dept. Staff, Parts arrived on time, installation all good!

Service

Excellent facilities disappointed newspapers and magazines have been stopoed

Service

There was nothing to complain about

Service

Sytners Tamworth have not solved the electrical problem with this 5 yr old BMW, it has to go back for further attention on 28th August.

Service

largely brilliant and well looked after, I did look around some new and used product which I could possibly pursuaded by, but sales staff seemed reasonably uninterested. I thought it would have been a good opportunity to test drive something.

Service

The MOT was completed quickly and efficiently to my complete satisfaction and all staff were helpful in answering my queries. The video of the MOT process sent by email later was a nice touch.

Service

Couldn’t improve the service

Service

Nothing appears to be too much trouble - they are genuinely interested in providing the best customer care possible.

Service

Staff kept me informed about the problem with my car and what they were doing about it

Service

All was sorted quickly and efficiently

Service

From the drive in service centre to be personally greeted and shown through to reception and offered a coffee to going through the job schedule, everything was faultless. You felt like a valued customer.

Service

Online price was honoured

Service

Excellent...quality, made all the better Bradley!

Service

The staff at Sytner (particularly Gurps) were very helpful and instrumental in helping put my case forward to BMW for assistance with the repairs. The work itself was carried out quickly and has transformed the car which is now running like a dream.

Service

Welcoming and efficient service department.

Service

Some issues at first but soon rectified

Service

Excellent Customer Focused Service

Service

Easy and straightforward.

Service

Timely and cost less than I expected.

Service

Please see above, do what is needed and well

Service

From the moment you walk through the door you are attended to.

Service

Friendly and professional, quick and efficient.

Service

An overall excellent experience from both the Service & Sales teams - even when dealing with the issues with my car.

Service

Fast, friendly and efficient service by friendly staff.

Service

The people know what they are talking about

Service

Very happy with the service more to do with the fact I was 100 mikes from home having to wait for a repair that was not completed at another dealership

Service

Very courteous, friendly and professional.

Service

Quick easy ... the courtesy car was fantastic

Service

Absolutely nothing to complain about

Service

It took a little while longer than told but wasn’t a problem and staff were attentive. Think getting emailed a video of the visual health check is a nice touch.

Service

Competent, friendly, helpful and professional staff at all stages.

Service

Quick service, nice customer desk but bit overpriced

Service

Quick and reasonably priced

Service

As above. I was a customer of yours when you were in Sutton Coldfield and followed you to Tamworth as you provide an excellent service.

Service

As above

Service

Customer service was excellent

Service

Very pleasant and polite staff.

Service

Identified a fault that I was unaware of and although they had the vehicle overnight I was not billed for the wheel alignment the vehicle was booked in for as a 'good will' gesture.

Service

Ok on timekeeping / time told it would take to service the car

Service

Very detailed video footage of what was happening with my car whilst on the ramp. Also excellent customer service.

Service

Since the original car purchase I've met Deborah Perry a few times over the last 2 years as part of my ongoing service plan and she really does take the effort out. I literally drop the car off in the teams capable hands and she does the rest for me.

Service

It was done when it was convient for me and in the time space

Service

Staff were all very friendly and honest, service was completed on time as promised.

Service

The Service Centre staff are very good.

Service

Professional and friendly. Would have been completely satisfied if after my oil change the odometer hadn’t been incorrectly reset. A minor issue that was dealt with promptly but only because I spotted the issue as I started the car up to drive away.

Service

Happy overall with the service

Service

nothing to complain about

Service

Exemplary

Service

This service was fine, no issues arising.

Service

Efficient and friendly customer service

Service

answered my questions and very cosiderate

Service

We were informed how long the service would take and received a call when the car was ready

Service

Everything was done efficiently and promptly.

Service

My dealings for servicing etc. have been stress free due to friendly andhelpful people at BMW. Any questions or queries have been dealt with tomy satisfaction.

Service

It’s true.

Service

Service was good. Had a price for a full service though which was £150 more than Kwik fit which seems excessive for same service

Service

Always efficient. Greeted by a rep when we arrived, explained about what is to take place, received a video of the service and rung to tell us to collect the car. Well looked after from start to finish.

Service

Quick and easy process

Service

Kept to timescales as I was busy. No surprises

Service

The staff are always helpful and polite

Service

Previous service car was collected and returned to place of work, it was easier to arrange

Service

Friendly staff, Debbie is a star

Service

After 3 attempts to rectify issue.

Service

Service was good but sadly the valeter cleaned the perfectly clean windscreen with a greasy rag and meant I had to go to the trouble of doing a glass polish myself

Service

friendly approachable caring

Service

From start to finish I was kept up to date on any work needed to be carried out. Also given the use of courtesy car was particularly helpful.

Service

Efficient service and great hospitality at Sytner Tamworth.

Service

A little on the expensive side.

Service

Provided a great service and environment

Service

I received an excellent service from all those involved in my purchase.

Sales

Sale went smoothly

Sales

Completely and understood my needs and requirements.