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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
696 ratings and 382 comments received in the last 90 days.
06 June 2025
Joab went above and beyond to make sure I was happy with the car I purchased
05 June 2025
It was quick I was given all the information I needed and delivery was quick. Again Megan kept me in the loop with what was going on.
03 June 2025
Sales executive very attentive. Easy process for ordering, but we already knew what we wanted, and what spec we wanted.
03 June 2025
At all times my queries and requirements were dealt with speedily and efficiently
29 May 2025
Very friendly. Very quick and got my new car on time. Daniel harte help me alot to get the car which i needed it. He explain me everything and did a good job.
25 May 2025
Lovely dealership
25 May 2025
A Friendly, warm welcome. Ash was great and helped me pick the right car with a good deal. He has helped me purchase several cars and is really good and knowledgeable as well as approachable.
21 May 2025
Very satisfied with the service we received.
16 May 2025
Amazing, Daniel Harte was 10:10
15 May 2025
Great experience the cover on the car was a nice touch
07 May 2025
Explained all functions of the car
03 May 2025
Purchase - best purchase of a car simply dealing with Lewis & Beth , agreeing spec and part ex £'s all remotely Feeling extra special to be take to our own delivery suite to do the car reveal and share the joy with my family ! Thank you
03 May 2025
Knowledgeable staff both in sales and finance who listened
01 May 2025
The whole process was really smooth end to end.
30 April 2025
Great caring and helpful team at Sytner Tamworth. They really went the extra mile to ensure I was entirely happy.
30 April 2025
as above .... painless process
29 April 2025
Everyone I dealt with during the purchase of my car was very professional. There was nothing more that could have been done to make the process easier.
24 April 2025
We had 99% decided on a new Audi until we called into BMW Tamworth. Excellent advice from Grace Proud changed our minds! She also kept us informed at all times about the build and delivery of our new car.
23 April 2025
Nathan, the salesman who advised me, was very well informed and helpful
19 April 2025
The staff were very attentive, and professional throughout and would like to mention in particular Daniel Walker , salesman who has been brilliant throughout, covering every detail.
06 April 2025
Daniel Harte made this experience seamless and easy, with clear direction of what I needed to do and when. He ensured he would look after me and the experience definitely showed it. I would definitely return to him again for my next car.
04 April 2025
Daniel Harte was great to deal with. He listened to our requirements instead of selling us a car BMW wanted us to buy. We were only looking, but bourght the right car for us, which fortunately was available
03 April 2025
Sytner Tamworth is an amazing site, with great facilities . The staff are knowledgeable & friendly. My dealings with your team was as good as always
03 April 2025
The two sales assistant were there all the time arranging the collection of the car and arranging the finance better than i would have expected. Continually keeping me updated on all aspects from start to finish plus follow up after taken delivery.
03 April 2025
Daniel Walker and Bethany Codd were very supportive through the whole process, and I was kept informed at every step with clear explanation on what was happening
03 April 2025
Ethan Bailey Cruise was excellent from enquiry through to purchasing. He really looked after me and made me feel like a valued BMW customer
02 April 2025
Able to discuss our requirements and purchase a car we wanted
02 April 2025
Great from start to finish. The process of buying the car was incredibly quick and smooth. The only thing was the drive away insurance getting rejected due to my age, however I know this is nothing to do with the centre itself.
01 April 2025
first class service from Julie
31 March 2025
Ethan knows the product really well. Excellent well-informed handover.
30 March 2025
Lewis made the process easy and spent time discussing different models to find the right one for us.
30 March 2025
Danny Harte was excellent and very professional. He was very attentive and made us feel very welcome.
30 March 2025
Lewis ran through everything so we had no real queries to ask about as everything was covered
30 March 2025
Everyone i met at Sytner - from the receptionist to the sales tam to the finance team - was wonderful. On every visit i felt looked after, reinformed and reassured. Particularly on delivery, i appreciated Grace's enthusiasm matching my excitement
29 March 2025
Although BMW put a stop on releasing the M5 Touring car the team at Sytner Tamworth kept me well informed of what was happening and couldn't have been more helpful
28 March 2025
Everything went very smoothly. There was no delay from signing to financial contracts to then picking up my new car the following day. Grace really did go above and beyond by an arranging a pick up day around my busy work schedule!
28 March 2025
Excellent customer engagement from the Sytner (Tamworth) Sales Executive, without any unnecessary forced "pressure to buy" being applied.
27 March 2025
Brilliant, for such a quick turnover it still felt so exciting and special.
25 March 2025
Very satisfied with the service
23 March 2025
Really easy process
22 March 2025
I' completely satisfied with the experience however there was an issue with the soft close on one door. I believe there should be a complete inspection if the car to ensure everything works, apparently this isn't the case.
22 March 2025
Great service provided with regular updates between the order and delivery.
20 March 2025
All staff were very approachable and friendly specially Daniel.
20 March 2025
As above
19 March 2025
Met with Daniel as agreed & treated extremely well. Delivery all as planned.
18 March 2025
I was satisfied as I receive great help and support.
18 March 2025
A really great handover, from completing the paperwork through to the handover of the car.
16 March 2025
The support we received from Grace Round was absolutely brilliant from start to finish.
15 March 2025
Good communication
14 March 2025
Ethan was attentive.He gave excellent advice and customer care.At no stage did we feel under pressure. The new car was beautifully presented on collection,an enjoyable experience.Exemplary customer care.6 stars. The process was seamless.
14 March 2025
The showroom at Tamworth is immaculate and has such a friendly team who couldn't do enough from the moment I walked in. Grace Round my sales exec in particular was amazing to work with and really got on my level with a personalised sales experience.
14 March 2025
The Sytner Tamworth salesman who I dealt with (Nathan Bell) was excellent - very patient and extremely helpful whilst selecting my new car. At delivery he spent quite some time explaining the basics of the infotainment system
07 June 2025
All my expectations were met and there were no issues of concern. My thanks to Kyle who managed my booking through the day.
07 June 2025
Staff were very helpful and friendly
07 June 2025
Very friendly staff and willing to help
07 June 2025
Good communication and efficient. Friendly welcome and service. Josh was great!
06 June 2025
Prompt. Professional. Attentive and always greeted personally. Not to be faulted at all.
06 June 2025
The Vehicle repair was completed very quickly and I was kept informed of its progress
05 June 2025
I was satisfied with the whole experience from start to finish
05 June 2025
Minimum time with out the car comfortable areas to relax
05 June 2025
Convenient and helpful advice when booking in car for service. Promptly dealt with on arrival, dedicated team member available and kept informed as the required work was carried out. Helpful and attentive staff, well maintained premises.
05 June 2025
On arrival, meet and greet was easy, while waiting i was constantly checked on to see if i needed anything, service asstants kept me wellinformed on progress.
05 June 2025
Sytner were fine. BMW were not.
05 June 2025
Very friendly staff, we was looked after well and kept informed about the progress of the service.
05 June 2025
In and out, easy.
05 June 2025
I experienced lengthy waits on the phone after speaking to someone only to be left waiting again and eventually being picked up by someone else as a new enquiry.
04 June 2025
As above
03 June 2025
Good service all round
02 June 2025
Staff are friendly
02 June 2025
Felt charged too much to clean out windscreen wipers
02 June 2025
Looked after well
02 June 2025
Very helpful all the way through the process
02 June 2025
As above - this should have been a simple fix, but it has not been completed satisfactorily, and demonstrates a lack of attention to detail by the workshop.
29 May 2025
Tom Smedly is very friendly, knowledgeable and helpful
29 May 2025
same as above.
28 May 2025
Only issue was that work took over 30 mins more than planned. I could see vehicle ready for collection but took 45 minutes or so before service agent came with paperwork to finalise.
28 May 2025
Work carried out while I waited
28 May 2025
As above
28 May 2025
Great service
28 May 2025
Poor customer service
28 May 2025
Kept informed on progress Offered refreshments Access to WiFi Clare went above and beyond at handover of my vehicle.
28 May 2025
Quick friendly process, will continue to use.
28 May 2025
Clare Thomas the BMW Service Advisor was excellent. She made the whole process easy, keeping me regularly updated on the progress of my MOT and was very knowledgeable when asked questions. She is a credit to your company.
25 May 2025
The work (MOT test) was carried out very efficiently.
25 May 2025
Ease of booking, clarity of communications, refreshments while I was waiting and helpful updates on progress
25 May 2025
Due to trans oil not being done
25 May 2025
He was quick to find a slot to bring my car in.
24 May 2025
Car was well looked after and was cleaned for me as I didn't have the time to do it, also had my alloys refurbished and the car came back looking great.
24 May 2025
Prompt Efficient Service
24 May 2025
Camera instalation was faultless. You would think that it had been installed when the car was built.
24 May 2025
I was delt with very professionally.
22 May 2025
Very easy to book in service. Efficient and friendly service team.
22 May 2025
Excellent service from the service staff
22 May 2025
They are very efficient most of the time
22 May 2025
Efficient service.
21 May 2025
Thank you for rectifying the problems I faced and would highly recommend you. I would personally only want to deal with you when visiting due to the service I received.
21 May 2025
Amazing from start to finish
20 May 2025
Impressed with professionalism
20 May 2025
Work completed on time
20 May 2025
Always very professional never leave a question unanswered
20 May 2025
Booking system was easy, I was able to book at my convenience and work from the dealership
20 May 2025
I live literally 5 mins away from Sytner Oldbury and I still prefer to travel to Tamworth. Again big Thank you to Clare Thomas.
20 May 2025
Looked after whilst waiting. Car serviced whilst I waited.
19 May 2025
.
19 May 2025
They keep you informed & are very polite
19 May 2025
Tom is always so friendly and helpful.
19 May 2025
Everything from start to finish was smooth and hassle free
19 May 2025
Friendly staff
19 May 2025
Great service
18 May 2025
More than satisfied from start to finish
18 May 2025
Very satisfied. In particular id like to recognise Debbie for her great service and help.
18 May 2025
No problems from booking in to collection. Kept advised of procedure at every point Debbie my advisor top notch.
17 May 2025
Friendly customer service
17 May 2025
Great service
17 May 2025
Upon arrival, my key was taken by a rude man who didn't state who he was or where I should be going. After managing to find someone else, I was told to wait for Claire to deal with my car
16 May 2025
They find the problem straight away and told me the the next seps etc
16 May 2025
No issues
16 May 2025
Very helpful young lady & everything sorted and car cleaned ??
16 May 2025
All was great, just waiting times can be long
14 May 2025
Nice environment, coffee available etc
14 May 2025
Very pleased
14 May 2025
Service handover was efficient and very professional (while remaining very friendly). I was kept informed of progress through5 the service and MOT. Staff withing the waiting area were friendly and attentive.
14 May 2025
Everything went smoothly and according to plan
14 May 2025
Easy to deal with
14 May 2025
People skills no people skills
13 May 2025
Overall run smooth!
13 May 2025
I felt very confident that my car was in good hands
12 May 2025
I was fully updated by Gemma Howe throughout the day and my cit-now video was very informative and clearly spoken by Dean the tech. Amazing service team
12 May 2025
Very helpful, always happy to help. Guided us easily through the purchase process. Happily resolved vehicle defects when asked.
12 May 2025
Prompt response to fault, clear detail of work
11 May 2025
I was nade very comfortable whilst waitinf for my service to be completed and had two very good complimentary coffee's
11 May 2025
Excellent hospitality and welcome
11 May 2025
See above
10 May 2025
I was very happy
09 May 2025
Superb service
09 May 2025
Service assistant was very friendly and courteous. The vehicle was repaired on time and fully valeted
09 May 2025
As above
09 May 2025
Normally I receive a totally satisfactory service, however I asked if my second key could be corrected so that it could be recognised as me by my vehicle. Unfortunately it still doesn't function properly when used on its own.
09 May 2025
You did exactly what you said you would do, thank you
08 May 2025
Really good hospitality
08 May 2025
Nichola sorted everything from start to finish keeping me updated throughout
08 May 2025
Comfortable, easy setup and environment. Well handled by Nichola
06 May 2025
No issues
06 May 2025
Courteous staff. Pleasant environment. Video was helpful. Drew was professional and empathetic. Wouldve been useful to have direct line to services departnent.
06 May 2025
One word. Professional.
06 May 2025
Very helpful
06 May 2025
Because I was told my car was done I let the guy know I was coming to collect it at 430 I arrived on time but I was sat there for 45 minutes until I got my car back
06 May 2025
Customer service was great
06 May 2025
Everything except the initial reception in the drop off bay was of a very high standard.
06 May 2025
Service was good overall
05 May 2025
Thank you very helpful and friendly
05 May 2025
Staff
04 May 2025
Always treated well by all staff at Tamworth
02 May 2025
Not prepared to do this
02 May 2025
Very pleased, I had a warning light come on after the service but Sytner Tamworth looked into it straightaway and sorted it out.
01 May 2025
Great customer service given
01 May 2025
Deb was great
01 May 2025
Best BMW dealership locally by far
01 May 2025
Clarice centre manager,Tom Smedley was amazing. Kept me informed and when my car failed the MOT got me back on the road the same day
01 May 2025
The lady who assisted me went above and beyond to ensure that the process was smooth and efficient.
01 May 2025
Very professionally handled
01 May 2025
Was seamless from booking to pick up.
01 May 2025
Front of house staf excellent
29 April 2025
Well informed, great service and carvcompleted timely manner
29 April 2025
Completely satisfied
29 April 2025
Nathan was helpful in explaining what was going on during my visit. My car was washed it has never looked so good.
28 April 2025
4 hours for a oil change and MOT when car was booked in at a specific time is not good enough. The standard of workmanship was very poor this time compared to previous services.
28 April 2025
Customer service was excellent and speedy
28 April 2025
Excellent communication, great customer service.
28 April 2025
Listened and provided adequate feedback
28 April 2025
Sorted my problem.
28 April 2025
Service experience is as great.
28 April 2025
This is not my first dealing with synthetic Tamworth, they never failed to disappoint
28 April 2025
Very good service
28 April 2025
It was easy to book and whilst I waited for the service, I was looked after really well.
27 April 2025
Couldn't fault anything, professional service again from all at Tamworth Branch.
27 April 2025
Kyle was great
27 April 2025
One of my tyres was damaged by potholes and I was unaware until the service technician spotted it. The correct replacement was in stock and fitted immediately for me.
27 April 2025
Made a complaint and still waiting for a response.
24 April 2025
All good
24 April 2025
Car was presented back too me,washed and ready to go
24 April 2025
great service
24 April 2025
I was very satisfied with the service I received.
24 April 2025
The customer service was first rate
24 April 2025
Finished a day early and kept informed throughout the process
24 April 2025
Professional and speedy service
24 April 2025
Polite and professional staff. Well organised.
24 April 2025
Due to contradictions and lack of help I lost trust in BMW Sytner Tamworth
23 April 2025
From start to finish your service team were professional curious and well informed
23 April 2025
I was very satisfied
23 April 2025
Really disappointing. Last time I had a recall and I used yourself it was brilliant service. I had courtesy car and everything was done as promised. It was agreat expensive. This time nothing but hassle all day.
23 April 2025
I would have liked an invoice detailing what work had been carried out, was told because on Emac scheme this would be emailed to me.... still waiting for email.
23 April 2025
The booking was easy to make. Staff were friendly and helpful, work was carried out in a timely fashion. It was a pleasure to do business with them.
23 April 2025
Really great, felt very welcomed
23 April 2025
Good pricing
23 April 2025
Amazing service and a genuine concern to make the experience a good one
23 April 2025
Problem I had was sorted out
22 April 2025
Very easy. My car was serviced promptly. When additional work was required, Tom kindly arranged a loan car for me so that I could continue working and return to the garage the next day.
21 April 2025
Very happy and feel it's valuable service offered
20 April 2025
James was excellent
20 April 2025
Car wash was a bit hit and miss and I asked for the wipers being changed but werent
19 April 2025
My car was a day late being ready for collection, otherwise I'd have given 5 stars.
17 April 2025
I dropped one star off for the small reason I received a complimentary wash and vacuum but it was really poor. I just think whoever did it took no pride in their work at all.
17 April 2025
I've been a customer for a number of years and the customer service has always been very good.
17 April 2025
Kyle did a very good job
17 April 2025
Good customer interaction
17 April 2025
Everything ran smoothly and communication was impeccable
16 April 2025
Very professional had my car completed in 2 and a half hours for a full service and oil change, impressed.
16 April 2025
Great service
16 April 2025
Once I managed to grab a worker and work out where I should be, the experience was better.
16 April 2025
Keep you updated as soon as they know anything
16 April 2025
Good feedback together with video of work undertaken
15 April 2025
I had great service from Tom Smedley and it would have been 5 stars but for fact that someone removed my dashcam from the windscreen and did not replace it. It was left on the front passenger seat when I returned to my car after the recall work.
15 April 2025
It's not ideal having to return a new vehicle within 12 weeks of delivery, but sytner demonstrated a high level of customer service and generally showed a great deal of care and concern. I came away thinking, that's the reason I buy BMW.
15 April 2025
Always receive excellent service , professional and courteous. Drew explained what would be done on the service, length of time it would take, and called me when the car was ready . Drew was very friendly and provided an excellent customer experienc
15 April 2025
Q Video and great explanation by Tom the person who Sat and explained the job .
15 April 2025
Always great customer service
15 April 2025
Tom was very good and kept me informed at all times
15 April 2025
Free coffee and a comfortable waiting area. Made to feel very welcome. Our car had an unusual issue with the head unit which took time to diagnose and repair. The work was successfully completed and Tom kept us updated on progress
15 April 2025
I can't find any fault with the service I was given. My advisor James was helpful, pleasant and knowledgable
15 April 2025
Sorted issue out quickly Tom helped me where sytner leicester couldnt.
15 April 2025
Had to take my 4 year old son with me very friendly
15 April 2025
Lovely clean waiting area always offered a drink while you wait and the staff are do friendly
13 April 2025
Job done
13 April 2025
Had issues post service. Dispute on whether parts are needed or not. If I'm paying, they are required, if I'm claiming on my full warranty they are not required. Seems to be they need to fail completely .Wrong battery fitted in key fob.Locked in car!
12 April 2025
Easy to book . Friendly and efficient service
12 April 2025
My service agent was down to earth, helpful, knowledgeable and insightful.
12 April 2025
Attentive sales team .
12 April 2025
Great
12 April 2025
Booking with ease, friendly staff and excellent service
12 April 2025
Vehicle check report revealed brake fluid alert but this was not drawn to my attention or what the implications are
11 April 2025
The car was fixed quickly and was cleaned
11 April 2025
Good service great facilities
11 April 2025
Local and country nvenient with good service
11 April 2025
Very helpful
10 April 2025
Was kept up to date tonight the process. Drew was very communicative and cheery service
10 April 2025
No issues, service was as booked.
10 April 2025
Service was brilliant job completed
10 April 2025
My service was completed on time within 2 hrs as told in the beginning
10 April 2025
I was kept informed, really professional.
09 April 2025
I didn't get a response to the question below Hi Tom thanks for the text, on reflection I didn't receive the air freshener but did end up with a tin of fuel additive I assumed the fuel additive would have been added by your team and that the air f
09 April 2025
See previous comments
08 April 2025
Unresolved issue.
08 April 2025
Recall fitment of a new EGR done and any problems on the vehicle noted.
08 April 2025
Good knowledge of the M5 and the inner workings of it
08 April 2025
Pleasant environment to visit with maintenance as the objective or just to browse the new vehicle lineup.
08 April 2025
As above
08 April 2025
I live in smethwick, oldbury couldn't book me for a few months regarding my recall but Tamworth BMW booked me in the following week. Debbie was great knowing i had to travel she got my car ready early and completed all work to my satisfaction.
07 April 2025
Poor level of car valet. Car was not washed satisfactorily and was not vacuumed after being told it would be.
06 April 2025
Service MOT was great. James did me the best deal he could on some repairs and was very good at keeping me updated,5 star. 2 star is due to sales team. I mustve spoke to 3 different people who called me and never heard anything back for a valutaion.
06 April 2025
My car was serviced and all the issues I reported were resolved.
06 April 2025
Everything explained and all carried through
06 April 2025
Seem to know what they are doing. Friendly service staff.
06 April 2025
Helpful, informative and friendly as always
06 April 2025
Good overall in getting the service complete. Customer service could have been slightly better in explaining why certain services need to be added and a little less hasty getting to payment.
06 April 2025
All aspects of the vehicle service were achieved and it was cleaned very professionally..
06 April 2025
The work was carried out and explained to me in full
05 April 2025
Fast and good communication
05 April 2025
Always a pleasure to be there
04 April 2025
Excellent experience
04 April 2025
Great service
04 April 2025
Always a great exy
04 April 2025
Professional but friendly attention.
04 April 2025
Yes again outstanding service
04 April 2025
Excellent service
04 April 2025
James. Perfectly professional and considerate. Forgot my ID and was patient with me and kind; then upon receiving my ID, he even gave me one of BMW's greatest inventions, the 330i! Great staff and beautifully clean interior in the building. Welcomed.
03 April 2025
The check is detailed and report to me quickly.
03 April 2025
Efficiency
03 April 2025
Good response
03 April 2025
Drinks were offered, clean show room and friendly staff.
03 April 2025
We did have to come 3 times to get it sorted
03 April 2025
James was very helpful listened to my concerns with my car and said will see what's wrong and come back you, which he continued to as had updates.
02 April 2025
Very satisfied with service
02 April 2025
Quick and easy
02 April 2025
Lucy was amazing, kept me informed regularly with the service stages and even when ordering and waiting on parts i was kept informed at touch points. Great customer service.
02 April 2025
Very polite and accommodating
02 April 2025
Service itself was good. Not informed of cost of hire car despite calling Sytner Tam twice before- not an issue but should be mentioned at booking as didn't have a clue about it.
02 April 2025
Yes, one star? Because I can't select zero stars.
02 April 2025
Service advisor Tom Smedley is the golden standard of service advisors - very knowledgeable and factual in his advice. Contact owners proactively without me having to chase. Thanks Tom!
02 April 2025
James was extremely professional, knowledgeable and helpful during my visit.
02 April 2025
Great experience
01 April 2025
felt looked after
01 April 2025
Brilliant communication Friendly Kind Caring Excellent from start to finish
01 April 2025
Professionalism
01 April 2025
I first tried to book online for a recall, the time and date was set. When I arrived at the service centre there was no record of me. The parts were not thereand I could not rebook.
01 April 2025
A very efficient service.
31 March 2025
Because I feel safe on the road when it's been done.
31 March 2025
Just good service from staff
31 March 2025
pleasurable experience.
31 March 2025
Debbie provided professional, friendly service and also got me a free wheel alignment.
31 March 2025
Good, attentive and professional service.
30 March 2025
Everything that you said would be done was done very professionally and, all staff members were very helpful
30 March 2025
Very professional all round the service video was very informative
30 March 2025
Met usual high standards
30 March 2025
Staff friendly and welcoming
30 March 2025
Greg wood did an excellent job checking my car over and the video I was sent was really helpful
30 March 2025
Easy service
30 March 2025
Prompt friendly Service.
29 March 2025
BMW app booking is perfect but Sytner check in mail never works. Also MOT service message not cleared/reset after visit. Staff and site are 5 star though.
29 March 2025
Good
29 March 2025
Will have to bring it back again
29 March 2025
you did what you promised and Debbie dealt with me very professionally
29 March 2025
satisfied with my service but due to my unexpected expense it did dampen my visit. but the offer offer of financial support was a great help
28 March 2025
Service/processes have let me down and not been delivered to the standard stated or expected
27 March 2025
My last 2 experiences with BMW have been nothing short of horrendous, the service I received was disgusting. But I have to say on this occasion in a different centre the lady who dealt with me was fantastic
27 March 2025
Received a video to my phone on my car. Reviewing an inspection & health care check on my car. Very good & very reassuring. My car was well looked after & complimented it was too.
27 March 2025
First class service as always
27 March 2025
Very friendly staff and Clare Thonas supported me a lot, even any after care once the recall issue was resolved.
27 March 2025
As above
26 March 2025
Parking sensor not fixed as requested, car not washed as requested. So agian i wil have to book my car in to get the senor replaced
26 March 2025
Professional and informative
26 March 2025
Service is good along from check in to check out
26 March 2025
Carried out work as required
26 March 2025
Service was fantastic especially customer service . Kept me updated throughout the day . I left my mousepad which was posted to me.
26 March 2025
Fantastic communication, and knowledge aiding my service experience
26 March 2025
Like to specifically mention James Bushnell and the team at Sytner Tamworth for his engagement to start pre visit to the completion was commendable. Attentive to detail and noticed him to be equally supportive of the customers who were waiting.
26 March 2025
Easy to book in, work fully explained, service advisor was brilliant.
25 March 2025
Problems were solved quickly
25 March 2025
Easy and straight forward
25 March 2025
Pleasant, competent, helpful.
25 March 2025
The service advisor was extremely helpful. Where I cand say the same with the sales team
25 March 2025
Kyle went above and beyond in helping me with the EGR issue. He kept me informed on a regular basis and was very professional.
25 March 2025
The service is good the price farcical
24 March 2025
Customer service was good, complimentary drinks and snacks was great.
24 March 2025
Very efficient service all round
24 March 2025
great customer service and thank you to Brad Pira for assisting and explaining everything.
24 March 2025
Never had a bad experience
24 March 2025
Car Clean was very average, clearly the soapy water was not clean as windows were stained / marked, not fully dried off ended up re-doing the car myself on Saturday
24 March 2025
Tom looked after me from start to finish. Very professional!
24 March 2025
They were brilliant on the day
24 March 2025
I would have given 5 stars but the workshop did omitted to clean and valet the car as I had requested.
24 March 2025
Car was dealt with in a timely manner
24 March 2025
Job completed and informed to that effect.
24 March 2025
Friendly and efficient
24 March 2025
Work carried out quickly and efficiently and pleasant knowledgeable staff
23 March 2025
James was fantastic from beginning to end and kept me informed through the whole process.
23 March 2025
Great customer service and facilities at Sytner. One minor point would be, if people stay while the cars being serviced a text update on progress and possible hand back time.
23 March 2025
I was very satisfied with the experience I received,but I had requested at a previous visit that no further messages etc were sent to my mobile telephone and I have received several from Sytner and BMW.All future notes etc should be sent to my e-mail
23 March 2025
Detailed plan of work.
23 March 2025
Very efficient. Well looked avter while I waited.
23 March 2025
.
23 March 2025
Great service
22 March 2025
You didn't fix the problem with my car
22 March 2025
All went to plan and schedule
22 March 2025
All good except car wasn't given courtesy clean as requested.
22 March 2025
Good service
22 March 2025
Very satisfied nothing was to much trouble. Again very efficientb
22 March 2025
Good feedback. Finished in time. Flexible on time I dropped car in.
21 March 2025
Very happy with everything at Tamworth.
21 March 2025
Great however complimentary cash wash was poor,
20 March 2025
Quick service. Staff very polite and helpful.
20 March 2025
Excellent customer service.
20 March 2025
as above nothing to fault
20 March 2025
Excellent service & was looked after very well by Debbie !!
20 March 2025
Efficienct and friendly.
19 March 2025
Couldn't have asked for anything more.
19 March 2025
Top team, great people.
19 March 2025
First experience of BMW servicing and it was slick from start to finish.
19 March 2025
Friendly service, accommodating bookings and competent work (I'm fussy!). The Mini workshop is a joy to deal with.
19 March 2025
Car was in for a recall all sorted now
19 March 2025
James called to keep me updated with my service. When they found a cut in my tyre, managed to get replacements in by the next morning and James was very apologetic for the delays. Friendly and helpful service all round.
18 March 2025
I feel I get treated like the most important customer that visits
18 March 2025
All went to plan, which was important as I have to wait in Tamworth for work to be completed.
18 March 2025
During the appointment things were just as good. All I had to do was drive in and was seated with no waiting around. Was kept well informed with how my service was going by Deborah Perry.
17 March 2025
Nicola kept me updated throughout the MOT and Service. The barista staff - she was also helpful.
17 March 2025
The service I received was excellent but more importantly so was the customer service I received. finding the balance between professionalism and personable service isn't easy but Sytner Tamworth seem to have found it.
17 March 2025
Quick and efficient
17 March 2025
On time, car loan availability, car cleaned
17 March 2025
I had really good experience, I was looked after since my arrival until I left. I been served with the drinks, also my assistant that was assigned to me went above and beyond helping me to solve my problem with the laptop charger which helped me
17 March 2025
Simple to book service. Good facility. Friendly welcome and good service. Had to wait 15-20 mins once service tracker app was showing that car was ready to collect/process payment, had to chase. Otherwise good friendly service.
17 March 2025
Ran smoothly
16 March 2025
Pre check in call very helpful. Check in of car very quick and easy. Car ready for me immediately when i arrived to collect,
16 March 2025
Friendly staff Clear explanation
16 March 2025
You are assigned a service manager from the start so you can always contact them easily.
16 March 2025
Great service.
16 March 2025
The contact member of the BMW service team (Kyle, I think) was very clear and courteous, dealing with an irritating problem very professionally and sorting it out to my complete satisfaction.
16 March 2025
Great booking in.good communication.reliable service.
15 March 2025
Always pleased with professionalism and service provided
15 March 2025
They kept me updated as to progress on the service and advised me of the findings following the MOT
15 March 2025
Tom smedley did all he could in fixing my issues with my car and kept me informed and looked after throughout the duration of the work involved
14 March 2025
Excellent. I was served by James Bushell and nothing was too much trouble. I stayed on site all day and he regularly kept me updated on the progress of the service
08 June 2025
Absolutely thrilled with my experience! Dan was professional, knowledgeable, and made the entire process seamless from start to finish. Couldn't have asked for better service-love my new BMW!"