- Home
- About Sytner Tamworth
- Sytner Tamworth Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
614 ratings and 367 comments received in the last 90 days.
19 August 2025
Easy and stress free
19 August 2025
Excellent service, polite, caring, respectful and knowledgeable. Totally satisfied with service, really first class.
15 August 2025
Very good standard of service from initial enquiry to collection of new vehicle.
11 August 2025
Excellent sales experience
06 August 2025
Again. Service was first class.
05 August 2025
Everything was done as promised.
03 August 2025
Excellent sales service and I was happy with the financial deal
03 August 2025
I appreciated the prompt responses, working with my budget and timeline.
02 August 2025
Megan Cooper looked after me extremely well
01 August 2025
The showroom was exceptionally clean, well-organized, and had a bright, open layout that made it easy to browse comfortably. I appreciated being able to take my time looking at other cars without feeling pressured or approached by staff.
01 August 2025
very quickly and sufficient and when dealership said
31 July 2025
Megan was friendly and professional. She made the whole process of purchasing and taking delivery of my vehicle a straightforward and enjoyable experience.
30 July 2025
Grace has gone above and beyond to keep me informed every step of the way and despite a few hurdles we encountered she made sure that we get passed these as smooth as possible.
30 July 2025
Amazing loved all of it
30 July 2025
Because Ethan kept me informed throughout the buying process and when i collected the car his detailed explanation of the car was first class
29 July 2025
Overall very pleased. I did ask about having a paper owners operating manual as I prefer to browse through how to adjust things, how things operate etc, but one was never supplied neither was I told how to access this information.
28 July 2025
Salesman always helpful and a generally nice atmosphere to do business in.
22 July 2025
As before very good at making you feel welcome
20 July 2025
Grace has been superb with everything. Very pleased
17 July 2025
Ash was great at explaining the features of the car especially that we moved to an automatic
11 July 2025
Daniel was brilliant, very helpful, professional and a nice person. I hope these scores and my comments are shared with him. Well done, Danny.
10 July 2025
Same as above
09 July 2025
I was very well looked after from start to finish. Really enjoyed the whole experience. Grace was very knowledgeable and helpful which really helped me make my choice and Bethany helped me work through a finance option that made it happen.
08 July 2025
I can't fault the service of all personnel involved
05 July 2025
Joab was very professional and sorted any issues quickly
04 July 2025
Ash explained everything clearly and was very helpful at guiding me through the process from start to finish.
04 July 2025
Megan was very knowledgeable on the product she was selling
04 July 2025
The sales person was professional and very helpfull
01 July 2025
Very easy got what I wanted in stock no messing around , ash was very good at showing me all the stuff on my car and getting in touch with
27 June 2025
Fantastic customer service skills very attentive
25 June 2025
Great service from Megan, brilliant communication from making the initial enquiry all the way up to delivery of car.
24 June 2025
Understood what I was looking for from the outset and helped me find a vehicle quickly and efficiently.
24 June 2025
All needs were met
22 June 2025
Greatly satisfied. Super happy with everyone I dealt with
21 June 2025
Megan was fantastic during the entire process, especially given the complexity in purchasing from the US, and having our car delivered on time. We are beyond thankful for all the help!
20 June 2025
Easy purchasing process once we had chosen which vehicle to buy. Staff were very helpful and went through all options before deciding the right route for us.
19 June 2025
All staff friendly. Offered refreshments regularly and made sure we were comfortable
18 June 2025
The team is great. I appreciated being kept informed regularly while waiting for the new car to arrive.
11 June 2025
Very helpfully & friendly staff .
10 June 2025
Overall, I was very satisfied with my experience at the BWM centre during the purchase and delivery of my new car. Ash and other staff were professional, knowledgeable, and attentive throughout the process. everything was clearly explained.
09 June 2025
Un pressurused friendly sales, helpful support over purchase and process
08 June 2025
Absolutely thrilled with my experience! Dan was professional, knowledgeable, and made the entire process seamless from start to finish. Couldn't have asked for better service-love my new BMW!"
06 June 2025
Joab went above and beyond to make sure I was happy with the car I purchased
05 June 2025
It was quick I was given all the information I needed and delivery was quick. Again Megan kept me in the loop with what was going on.
03 June 2025
At all times my queries and requirements were dealt with speedily and efficiently
03 June 2025
Sales executive very attentive. Easy process for ordering, but we already knew what we wanted, and what spec we wanted.
29 May 2025
Very friendly. Very quick and got my new car on time. Daniel harte help me alot to get the car which i needed it. He explain me everything and did a good job.
21 August 2025
Comfortable surroundings
21 August 2025
Prebooked service for wait and was outside from 0735, Wasn't told about entering drive-in, So after waiting outside, Then in reception ended up joining the long service queue. Wait wasn't arranged so service longer than expected.
20 August 2025
Lack of communication during waiting for MOT which exceeded time given of one and a half hours by 45 minutes
20 August 2025
Pleasant surroundings very clean premises and staff that know how to smile
20 August 2025
No problems Easy Staff - Gemma very welcoming and friendly
20 August 2025
See above! It's Debbie that fitted us in, kept us informed and went the extra mile to help me with my wife's car and also mine.
20 August 2025
Informative and job done as expected. Always helpful and customer focused team with make it a stress free experience. Nicola kept me informed throughout the process and was really helpful with the additional questions I had.
20 August 2025
No problems
19 August 2025
I like Sytner at Tamworth but given the oil and filter change I had I do think that prices are very high.
19 August 2025
The service was excellent, and was kept informed of timings etc. the workshop was spotless
19 August 2025
Very helpful Laura parker
19 August 2025
Great attention from service staff and regular updates
19 August 2025
Completely satisfied with the work undertaken
19 August 2025
I have been dealing with Thomas (Tom) Smedley for a number of years. Very professional and very knowledgable. Always keeps you regularly informed throughout the duration of the service.
19 August 2025
No help. No response to request for help
19 August 2025
On this occasion Sytner Tamworth were excellent for customer service. I couldn't fault the professionalism and friendliness of the staff.
19 August 2025
BMW recall x2 carried out, kept informed & all went to plan
19 August 2025
One of the faults was not really looked at.
19 August 2025
Excellent customer service.
19 August 2025
James kept me informed
19 August 2025
First class.
18 August 2025
Best dealer ship in uk .Solihull made me feel like a cheap skate because I only spent 50 k and the Car wasn't inspected for months and not fit to be handed over
17 August 2025
I was looked after by Nicola who was pleasant and professional. She answered my questions and made me feel welcome .
17 August 2025
Totally satisfied with the team in particular Kyle Sadler. Whom was very helpful with advice throughout.
17 August 2025
Lucy Cadman was friendly and helpful.
17 August 2025
All staff at the centre are very good at looking after the customer. Most staff will make sure they check in and ask you if you're ok when they walk past you.
16 August 2025
No fuss and very informative during service
16 August 2025
Customer service really good
15 August 2025
Professional service
15 August 2025
Amazing .
15 August 2025
See above
15 August 2025
Everybody was friendly and helpful
15 August 2025
Can't fault service provided by the person dealing with my service. They were real helpful and kept me informed
15 August 2025
As above
15 August 2025
As above
14 August 2025
As above
14 August 2025
Very impressed fast and efficient service
14 August 2025
Excellent service throughout
14 August 2025
Couldn't have done anymore.
14 August 2025
As above, easy process. Kyle was the member of staff allocated to the case, he took time to go through the problem with my car, took lots of details to give to the technicians and then kept me informed of what was happening.
14 August 2025
As above
14 August 2025
Again, this is all auntie James and his exceptional service
14 August 2025
As above
14 August 2025
As above. Kile dealt with this particular visit and he was excellent.
14 August 2025
Was very easy to book in, get a courtesy car, and the work complete all within a day.
14 August 2025
Would have been better not to pay for hire car
13 August 2025
My service advisor Drew Peet was first class, keeping me imformed on the progress of my car from day one.
13 August 2025
Everything went perfectly. Very friendly and helpful staff.
12 August 2025
Excellent service, car sorted promptly
11 August 2025
Drew kept me informed all the through the process and tried to get me a fair deal.
11 August 2025
Debbie Perry was a pleasure to deal with, as always. I especially appreciate how quickly she handled my check-in, getting me on my way promptly, which is important as I am often pressed for time. Andrew Hiam, the technician, also greatly impressed.
10 August 2025
Efficient and polite service, everything as it should be.
10 August 2025
I had a waiting appointment meant to be 2 hours but you were over-booked so it took 4 hours!!
09 August 2025
Ok
09 August 2025
All good apart from the 3 hour waiting time for a booked in brake fluid change.
09 August 2025
Fast and efficient
09 August 2025
Always treated nicely and always a swift service
09 August 2025
Drew was friendly, efficient and patient
07 August 2025
Seamless process, from drop off to collection. Very helpful and attentive staff.
06 August 2025
BMW Tamworth have never given myself & my wife anything more than an outstanding service since our first visit to your showroom over 6 years ago
06 August 2025
Efficient and friendly
05 August 2025
See above. Service agent - Brad - Particularly good - helpful, knowledgeable, friendly, efficient. Excellent
05 August 2025
As above
05 August 2025
I felt confident about the work done to my vehicle
05 August 2025
Josh Putnam was very good and helped me a lot during my visit.
05 August 2025
People were friendly
05 August 2025
Just great from start to finish
05 August 2025
Great service, but very expensive
05 August 2025
Good availability and ease of booking process
05 August 2025
James was very helpful
05 August 2025
Car wash was a joke. Car presented back with flies still over it and inside was worse than when I delivered it to you
05 August 2025
See above!
05 August 2025
My car still needs to be returned fir further investigation
05 August 2025
Drew was a great representative for Sytner, Tamworth
05 August 2025
Cable for charging was not put back correctly under the floor.
05 August 2025
achievement of tasks excellent service personnel , James in particular were very professional in their approach to the tasks required finished off with good wash and vac
04 August 2025
Facilities great, speed great and experience great
03 August 2025
Service was dealt with very efficiently and service rep was great
03 August 2025
See above
03 August 2025
Great communication throughout
03 August 2025
Very satisfied, kept well informed throughout the service.
02 August 2025
No issues
01 August 2025
Very accommodating and open staff
01 August 2025
Very satisfied
31 July 2025
Did the job required but always takes longer than the expected 90 minutes
31 July 2025
The lady who was doing my appointment and dealing with me was lovely , so helpful and nothing was to much trouble
31 July 2025
Polite.
31 July 2025
see above
31 July 2025
Welcoming, offered coffee on arrival, & was kept us updated and called when the car was ready.
30 July 2025
James was brilliant. But I did struggle beforehand with initial drop off for servicing process - I didn't know how to drop my car off and asked the lady on the cafe area then had to come back and asked the lady on reception to understand what to do.
30 July 2025
Customer service and employee/engineer TOM very helpful and very honest with the MOT I just couldn't go through with the repairs due to the cost so I went for a second opinion
30 July 2025
Josh.
30 July 2025
Tomorrow was great and handled everything extremely well. Even arranged Taxi for me as I had to go back to work which was so convenient.
30 July 2025
Same as previous answer
30 July 2025
Great all round
30 July 2025
Easy to book, great communication and quick service. Free health check and video provided
29 July 2025
Same as above.
29 July 2025
See above
29 July 2025
Friendly and knowledgeable staff, can easily work on site when bringing the car which is a plus
29 July 2025
As above
29 July 2025
Although the car was collected, repaired and returned while I was out of the country without any fuss, which is a 5* experience, I would have appreciated a follow up which explained the issue and how it was repaired.
29 July 2025
The service was great , as always no issues with the technical or administrative part , but the Valet's are shocking , been in for service multiple times and every time I drive out and the X5 looks a mess , wash properly or don't offer this service.
29 July 2025
Nichola was great and I felt really looked after
29 July 2025
Professional friendly service from everyone I encountered
29 July 2025
A++++++++
29 July 2025
Friendly, convenient service. Had to drop the car off a day early due to issues and sytner kindly accommodated
29 July 2025
Excellent Service
29 July 2025
Pls speak to Claire in the service team
29 July 2025
The job was done well and completed early.
29 July 2025
Kyle was patient, polite and listened well to our concerns.
28 July 2025
Easy to book and deal with. Good communication
27 July 2025
Very satisfied Nichola was very helpfull
26 July 2025
They were unable to get in. Intact with other BMW branch who did the faulty work so said had to pay and they would email and inform them but could not guarentee they would cover cost. Never got copied in on email and struggling to get any recourse.
26 July 2025
Everything done quickly really pleased
26 July 2025
I was treated well, kept informed, and could see what was happening to my car.
26 July 2025
Great communication, very happy with the work carried out and the complimentary wash and hoover :)
25 July 2025
Attention to detail was excellent and even a call back to make sure i was completely satisfied the noise had gone
25 July 2025
As above he is a top guy also the car came back clean inside and out
25 July 2025
good communication
24 July 2025
Perfect service and an abundance of coffee
24 July 2025
Everything just works here. Very please with the service from start to finish.
24 July 2025
I'm not happy that I was made to pay for the sensor issue when my vehicle is still under warranty & waited for over 4 hours for the vehicle to be seen and 5-6 hours for it to be returned to me when dropping it off at 10.15am for 10.30am appointment
24 July 2025
Tom was a great help, rectifying the previous faults of the dealership
24 July 2025
Same as the previous answer
24 July 2025
Too many follow up calls for what is a perfectly straight forward booking! I think you called three or four times and most were quite unnecessary!
24 July 2025
James was thorough and kept me informed throughout.
24 July 2025
Kyle was courteous and efficient providing updates on progress and after service care
24 July 2025
I have not had my car serviced, I purchased it in January 2025, its not due a service until August 2026. Therefore I cannot award stars.
24 July 2025
Good service, completed on time. Excellent.
24 July 2025
See above
24 July 2025
Patience and great advice throughout
22 July 2025
Just a nice experience, and everything was professional and courteous at all times. The staff could teach a lot of other companies how it should be done.
21 July 2025
Had a great service experience. James was great, friendly and knowledgeable and kept me up to date with progress. Was offered drinks on multiple occasions also which was a nice touch.
21 July 2025
As above the service levels and attention to detail are amazing.
21 July 2025
Did what was asked
20 July 2025
Perfect from start to finish. Nice drive in garage for drop off with great service. Excellent facilities for working while waiting.
20 July 2025
Well informed, very good video and feedback
18 July 2025
See 1 above
18 July 2025
The staff were very friendly especially Nichola who looked after me on the day.
17 July 2025
Completed the mot and service in good time Did ask for my door to be looked at- was told to expect a call on Monday to go through which I said was fine but haven't received any phone call
17 July 2025
Nice visit, like the health check video and Nicola did a great job explaining everything to me
17 July 2025
An enjoyable experience
17 July 2025
Smooth and efficient from start to finish.
17 July 2025
Everything was very good.
17 July 2025
Good report
17 July 2025
Kept you informed every stage didn't do anything without my permission
16 July 2025
Very helpful
16 July 2025
Tom was fantastic at delivering the sort of experience I would expect from a brand like BMW. He was helpful, knowledgeable and able to sort any issues we had.
16 July 2025
As I have already said there were issues relating to the service that should not have occurred
16 July 2025
Andrew Peet was extremely helpful, as always. He resolved the issue I came in with on the same day.
15 July 2025
Booking process via Debbie Perry has been really easy, the technician video was very informative and clear. Payment link was very easy, followed by a super quick collection process when I arrived at the dealer.
15 July 2025
Excellent communication from my service advisor James
15 July 2025
Invoice had my car model wrong and mileage 20000 miles out. Very poor valeting. Car still dirty on the outside and items in boot strewn over the floor.
15 July 2025
Returned car without fixing problem
15 July 2025
Wiling to address questions and resolve problems
15 July 2025
all explained in detail
13 July 2025
Fantastic service from the man who looked after me. Professional and friendly. Also did everything he said he would.
13 July 2025
20 plus phone calls .. mutiple complaints and escalations.. Only got resolved when i phoned BMW customer services
12 July 2025
The staff and in particular Debbie very helpful and accommodating.
12 July 2025
Usual high standard
12 July 2025
100% perfect
11 July 2025
Service indicator light on dashboard 24 hours AFTER service done! Puncture repaired. Tyre under inflated by 14psi- got a warning as soon as i left the forecourt! Very sloppy. ??
11 July 2025
Shoddy "complementary clean"
11 July 2025
See comments before
11 July 2025
Very friendly team. Fife stars work
10 July 2025
Nothing was too much trouble, make you feel a valued customer. Loved the video of the health check
10 July 2025
Very friendly Allowed me to work from the area whilst I waited. I was offered drinks and snacks whilst I was there
10 July 2025
Great service
10 July 2025
I was satisfied with the service I received.
10 July 2025
Efficient and friendly
10 July 2025
First class
10 July 2025
Struggling with communication this time my vehicle was in the workshop and I wash offered a complimentary wash and hoover which I accepted the wash as my car was clean inside. The car was delivered to me unwashed and with a big dried bird faeces on
10 July 2025
Sytner Tamworth are always brilliant on service. Having going for years and don't trust my car to anyone else.
09 July 2025
Tom completely explained everything every step of the way.
09 July 2025
Job done professionally
09 July 2025
Good communication.
09 July 2025
Debora is great. Very professional and nice.
09 July 2025
Everything was explained well and clear. The staff are very polite and caring about the customer.
09 July 2025
Completely satisfied with the good news the car is all fine and on top of that Nichola mentioned bmw do mots which I'll be booking in for soon.
09 July 2025
Can't fault anything everything was just about perfect
09 July 2025
Nichola found out that the upgrade could start straight away and would only be about 2 hours. As home was 45 minutes drive away I cancelled the loan car, had coffee, shopped and my car was then ready . All staff were helpful.
08 July 2025
As above very noticeable Improvement to performance which was great before! Impressed with the video showing underside of vehicle!
08 July 2025
Very satisfied Attentive staff
08 July 2025
The rework was completed quicker then i expected. No issues after. Excelent service as i knew what was involved.
08 July 2025
It was a 5 star service
08 July 2025
Timings were accurate, I worked while I waited and Andrew updated me regularly.
08 July 2025
Easy drop off and pickup and great service from James
08 July 2025
Drew was very helpful, thanks Drew!
07 July 2025
Brilliant as always.
07 July 2025
The customer service was brilliant
07 July 2025
Very efficient
07 July 2025
Very efficient. Car was in for MOT while I waited
07 July 2025
Tom was very helpful and pleasant
07 July 2025
no messing around , job done
07 July 2025
I believe Debbie was trying to take advantage of the situation. I was called to say my vehicle had failed on 4 things, one of them being dangerous. If I drove it away I would be uninsured. It in fact failed on 1 thing - a major meant I could drive
06 July 2025
As above, excellent service and a good outcome but at an expensive cost.
06 July 2025
as above
06 July 2025
Although the car was in the 3rd time for the same fault (not rectified the previous 2 times), Nichola ensured everything was down correctly this time and the courtesy car ready.
06 July 2025
Didn't keep me waiting
05 July 2025
as above
05 July 2025
Couldn't have been better
05 July 2025
As above great service
05 July 2025
My car was looked after and cleaned once the work was completed. I felt my car was in the best place to have the work carried out.
05 July 2025
As above
04 July 2025
My answer above is self explanatory
04 July 2025
Very well looked after and kept in the know regarding repairs and time frame of work.
04 July 2025
as above, service was good but estimates for repairs are just too costly for what is needed. advisory's given just don't match what is needed with the car. It feels like you just want to add to my bill all the time now.
04 July 2025
My car went in for a recall and came out with another issue. Garage will charge me even tho their fault
04 July 2025
Everything was made easy
04 July 2025
Everything was made easy and handled professionally.
04 July 2025
Very good organisation
04 July 2025
From booking to drop off smooth process
04 July 2025
Andrew (Drew) was very helpful, personable and polite. And it was all very straight forward.
04 July 2025
Fantastic service. Struggled to book online but a member of the team reached out to assist me in booking my appointment. Thank you all.
04 July 2025
As above.
04 July 2025
Fast and efficient
01 July 2025
Very helpful
01 July 2025
Very helpful
01 July 2025
It's a joy to come into such a well run organisation
01 July 2025
Great staff
01 July 2025
Was ok for what it came in for but as soon as we got it back the boot stopped working so maybe something got accidentally knocked
27 June 2025
My car is still at shop they order for the coolant pump and it will take time to come. Now they are taking around 1 week to getting part. They wasted my 1 month to repair a car As well my money and time. 'm not happy with work.
27 June 2025
Centre fine but pricing and work required needs to be clearer when booking online.
26 June 2025
As above
26 June 2025
As for 1. Plus Debbie is brilliant in coordinating the service and next steps. We have always had excellent customer service from her and clear explanations to bridge the technical details.
26 June 2025
Such a lovely garage & amazing kind staff. The best BMW garage in the West Midlands. Thank you for looking after me & my car.
26 June 2025
Good service
26 June 2025
Excellent experience all round. Always a pleasure
26 June 2025
Very happy. That's right from the initial phonecall to picking my car up post service.
26 June 2025
All went very well pleased with the car and the service I get
26 June 2025
Nice atmosphere
26 June 2025
Great service polite efficient team
26 June 2025
It was great, James was very nice and after explaining him all the issues I had with the car, he knew where to go and which part of the team to contact straight away
26 June 2025
Can't fault the service
26 June 2025
Everything got done that should of
26 June 2025
Very satisfied. Car was washed and very clean when collected. Nice complementary drinks and my 3 year old really liked the bmw toy car he was given.
25 June 2025
Like before the staff are friendly and helpful. Thank you.
25 June 2025
I am satisfied with the service experience but I have noticed a cover underneath my vehicle is broken. It looks to have been damaged when the car was on the ramp. I noticed this today when changing my tyres.
24 June 2025
Everything is run smoothly.
24 June 2025
Tom from Sytner Tamworth booked my BMW when it was convenient for me, provided a courtesy car when I needed it and kept me up to date regarding the status of my repairs. 10/10 for the entire service from Sytner Tamworth.
23 June 2025
First class service from Debbie on the day, very helpful and accommodating!
23 June 2025
Hospitable and upfront with all information, very good.
22 June 2025
Josh provided excellent personal service
22 June 2025
Very good service from entering the showroom straight away asked if we would like a drink and how can we help very professional service
22 June 2025
Only one star down as I couldn't get my windscreen fixed at the same time. Not BMW's fault but issue sits with Lex.
22 June 2025
You are well looked after from the handover of your vehicle to pickup.
22 June 2025
Perfect service
22 June 2025
relaxing and able to work whilst car being service.
21 June 2025
I checked in online & requested new wiper blades - this was not done.
21 June 2025
My customer experience was the focus of the staff
21 June 2025
Trully professional and friendly staff. Above and beyond expectations
21 June 2025
James was very friendly and efficient. The first thing he asked was whether I was waiting for the car. So clearly there were wait appointments available despite being told otherwise. See above comments
21 June 2025
Did what they said they would, when they would
20 June 2025
I was kept up to date with procedures and costs involved, by my service advisor and greeted very promptly and professionally.
20 June 2025
Because nothing is too much.
20 June 2025
Good service.
20 June 2025
Kyle at this BMW Service Centre provided excellent communication and service from start to finish. Smooth process and went away happy customer.
19 June 2025
Tom looked after me well and was able to answer any queries including a question abot a service we had last year
18 June 2025
As has always been the care and attention that I receive every time I have used you.
18 June 2025
Always welcoming and helpful
17 June 2025
The complementary valet of my vehicle was very poor
17 June 2025
No problems or delays. Debbie was very helpful and a pleasure to deal with
17 June 2025
Service was impeccable, unsure of the ladies name but she went above and beyond what I would expect as a standard. Great work.
17 June 2025
Professional and courteous. Excellent customer service.
17 June 2025
All done in the time they said & a clean car.
17 June 2025
Almost perfect
17 June 2025
As said the staff, the environment, the customer care all plays significant roles. And they're played well here.
16 June 2025
Overall my experience of Sytner BMW Tamworth was ok but it could certainly be improved. On the day of the service Tom looked after me well and was responsive to my concerns. Calls to the service centre are rarely answered promptly.
16 June 2025
Good services kind and accommodating
16 June 2025
I won't be using Sytner Tamworth again. The whole service with my car was poor. Handled by a trainee service advisor who was too junior for this issue all the way through to how his manager Amelia handled my complaint.
16 June 2025
Very efficient customer service lady, Great all round service.
15 June 2025
Work carried out explained in detail.
15 June 2025
As above
15 June 2025
Whole experience very good
14 June 2025
As above
13 June 2025
Easy professional felt my car was lived by staff as much as by me
12 June 2025
Always excellent service
12 June 2025
Very. Polite team, very welcoming, straight forward to deal with, communicative.
12 June 2025
Really satisfied
12 June 2025
Recall on a 15 year old car-great service
11 June 2025
Very good service, offered coffee as soon as I sat down, very nice service area
10 June 2025
Again, for the reasons stated above. I brought my car in for a check over and MOT at BMW Tamworth, Tom Smedly was my Service Advisor and he made you feel totally at ease and had a lovely approach.
10 June 2025
Recent experience
10 June 2025
Small issue with the car rectified within an hour
10 June 2025
Car returned on time.
10 June 2025
I was greeted really nice by the man who took my keys. The ladies behind the cafe area looked after me really well and I was able to work from the showroom without an issue. The cafe lady was really lovely.
10 June 2025
Overall excellent except replacement car experience as above ??
10 June 2025
Looked after - pleasant environment to work, efficient service.
10 June 2025
Everything went very smoothly
10 June 2025
Booked in for a clean and vac, my boot was not done.
10 June 2025
Very satisfied
10 June 2025
When I completed the online application I pointed out that a tyre needed checking. They rang me to inform me the car was ready and I asked if the tyre had been checked and I was told no. Three times in total I requested this and it was ignored.
10 June 2025
Has I have said before what they say is carried out exactly as they said it would be.
10 June 2025
Lovely facility, welcoming staff and delightful coffee.
10 June 2025
From the drive in to the helpful very knowledgeably service technician I'm completely satisfied
07 June 2025
Very friendly staff and willing to help
07 June 2025
Staff were very helpful and friendly
07 June 2025
All my expectations were met and there were no issues of concern. My thanks to Kyle who managed my booking through the day.
07 June 2025
Good communication and efficient. Friendly welcome and service. Josh was great!
06 June 2025
Prompt. Professional. Attentive and always greeted personally. Not to be faulted at all.
06 June 2025
The Vehicle repair was completed very quickly and I was kept informed of its progress
05 June 2025
Convenient and helpful advice when booking in car for service. Promptly dealt with on arrival, dedicated team member available and kept informed as the required work was carried out. Helpful and attentive staff, well maintained premises.
05 June 2025
On arrival, meet and greet was easy, while waiting i was constantly checked on to see if i needed anything, service asstants kept me wellinformed on progress.
05 June 2025
Minimum time with out the car comfortable areas to relax
05 June 2025
I experienced lengthy waits on the phone after speaking to someone only to be left waiting again and eventually being picked up by someone else as a new enquiry.
05 June 2025
In and out, easy.
05 June 2025
Very friendly staff, we was looked after well and kept informed about the progress of the service.
05 June 2025
Sytner were fine. BMW were not.
05 June 2025
I was satisfied with the whole experience from start to finish
04 June 2025
As above
03 June 2025
Good service all round
02 June 2025
As above - this should have been a simple fix, but it has not been completed satisfactorily, and demonstrates a lack of attention to detail by the workshop.
02 June 2025
Very helpful all the way through the process
02 June 2025
Looked after well
02 June 2025
As above reason, they said it was their issue to resolve...
02 June 2025
Staff are friendly
02 June 2025
Felt charged too much to clean out windscreen wipers
29 May 2025
Tom Smedly is very friendly, knowledgeable and helpful
29 May 2025
same as above.
21 August 2025
I was able to source the car that I wanted and delivery was arranged quickly.