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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
1023 ratings and 462 comments received in the last 90 days.
04 October 2024
Yes
03 October 2024
Everything went well but think there should be a document pack as you have quite few documents to sign. Some on line some done in showroom.
03 October 2024
Customer service at the Tamworth branch was excellent I was very pleased and satisfied with the purchase of my car! A special thanks to Grace and Beth!
03 October 2024
Great service from the team, Grace as my salesperson and Karen as my finance person were excellent. Friendly, knowledgeable and great communication.
03 October 2024
Both of my sales exec reps were excellent. Great product knowledge and quick at response whilst being professional and courteous.
03 October 2024
I was kept up to date with progress and the order was as expected
03 October 2024
Ashish Charan and the wider team always goes above and beyond to accommodate my needs.
02 October 2024
Completely satisfied throughout.
01 October 2024
Although we had a short wait for the car we were kept informed
01 October 2024
Nice clean environment and car
29 September 2024
The whole thing was stress free and it was just a great experience.
29 September 2024
I was keep up to date with delivery dates and what needed to happen. The timing was arranged to suit me and , on the day, we got things done quickly as I was a bit tight for time
27 September 2024
I was a returning customer to BMW after 7 years of choosing Audi but the service I received made my decision to return very easy indeed.
27 September 2024
My needs were taken into account and solution provided
25 September 2024
Professionalism and respect to our requests.
21 September 2024
Megan was extremely thorough and answered all my questions and concerns during the purchase of the new car
20 September 2024
They made buying and collecting a new car a special' experience.
15 September 2024
Meg did my handover and she made sure i was happy with everything before i left the dealership really friendly and such a lovely personality!
15 September 2024
I was always kept updated on the progress of my new car I was offered a drink on arrival at the showroom and nothing seemed to much trouble for any of the staff
13 September 2024
All was straight forward as always
12 September 2024
I was not the easiest of customers, but at all times I was treated patiently, kindly, and with respect.
11 September 2024
Very knowledgeable Staff. Polite and friendly
06 September 2024
Efficient process
06 September 2024
Apart from a small issue with the my BMW App on the day of collection, everything went very well.
06 September 2024
All my queries were answered and both Beth and Ash were extremely helpful and friendly
05 September 2024
Grace had excellent knowledge of the project and found the car that I wanted in my budget
05 September 2024
This was handled with care and patience considering all of the questions that I had
29 August 2024
Good range to look at and staff on the ball
28 August 2024
Showroom was clean and bright, a great environment for a big brand...oh and a good selection of drinks and biscuits always goes down well! :-)
25 August 2024
Again just fantastic service
24 August 2024
Iwas dealt with kindly and friendly, and all details were explained in a succinct manner
21 August 2024
Very satisfied with the whole process
20 August 2024
My experience at Sytner Tamworth has always been very good. On this occasion it was made even better because I dealt with Grace Round, New Car Sales Executive.
18 August 2024
Again Chris was brilliant with helping myself choose the right car, colour etc. once the car was delivered and ready to drive he explained everything about the car and how to use very easily.
16 August 2024
I couldn't have been treated any better. From the initial video I received of the car I was buying to the perfect handover and everything in between. It was perfect Grace and Beth were so accommodating Grace is an absolute credit to your company
15 August 2024
Very professional and no pressure attitude to making decisions.
14 August 2024
Yes very satisfied, always deliver.
12 August 2024
From first contact with Steve Hart he nothing but exceptional nothing was too much trouble, polite and passionate about the brand. Steve Porter was exceptional also.
07 August 2024
Couldn't fault it
06 August 2024
They explained everything clearly, went through everything step by step
03 August 2024
Megan and Beth were excellent from start to finish. Calls returned immediately. Emails answered very quickly. All questions answered clearly and precisely. Nothing too much Trouble at all. Thanks especially to those great colleagues.
03 August 2024
Knowldgeabe, friendly and helpful staff. If they promised to do something, they did it.
03 August 2024
Very smooth process and always informed about my order. Purchase and delivery was very well executed by Megan Cooper
01 August 2024
all ran smoothly and efficiently.
31 July 2024
friendly lovely people to deal with
31 July 2024
This is the 4th BMW that I have had from this dealership and continue to be happy
30 July 2024
Ash our salesperson was excellent. He guided us through the process seamlessly. He answered all our questions and kept us informed all the way through the purchase.
30 July 2024
Excellent experience
27 July 2024
Sales all handled by Ash at Sytner Tamworth. Incredibly polite guy and not pushy which can be the case in another garage I'd previously been to.
26 July 2024
both Steve Hart and Steve Porter guided us through the process, explaining every step of the way until they were satisfied that we were happy with, and understood, everything.
26 July 2024
Prompt attention and warm greeting on our arrival to collect the X2, and then a thorough and patient familiarisation and handover of the the car.
25 July 2024
Professional dealings
24 July 2024
The whole buying /delivery process was very straightforward and simple and very well managed by Megan and others I had contact with.
23 July 2024
It was a pleasure to deal with Grace
21 July 2024
Experience was all really positive, all staff were polite and attentive - when I had a query or questions, everything was clearly explained - collection of new car was straightforward and hassle-free.
19 July 2024
The car was beautifully presented and again the handover was very good solely due to Nathan Bell who was very patient with us being ev virgins .
19 July 2024
It was a seamless experience
18 July 2024
As soon as I stepped into the showroom and met Megan Cooper my experience was second to none. Megan gave me an amazing customer experience from start to when I was handed over the car.
16 July 2024
No complaints
14 July 2024
Our sales executive - Ash - is a genuinely warm and accommodating person. Never in any way pushy or presumptuous, but at every stage understood and accepted the limitations and terms of what we wanted to achieve. I cannot praise him highly enough.
12 July 2024
Excellent service
06 October 2024
Avert clean working area and a video email sshowing the condition of the car.
06 October 2024
I'm not sure why the reluctance to install a map update included with my service plan on a Saturday as its not like its takes a massive amount of time. To suggest that i could purchase a map update from parts to install myself took me back a bit.
06 October 2024
Long waiting at check in and pick up.
06 October 2024
Valued as a customer
06 October 2024
I had good service
05 October 2024
For the reason above, found tyres were reasonably priced, Kyle who looked after us was great
05 October 2024
Debbie was helpful, did what she said she would do. Attentive and friendly. Great service
05 October 2024
Completed on time, very courteous and friendly
05 October 2024
Sam and Kyle were Fantastic!
04 October 2024
Knowledgeable and friendly staff.
04 October 2024
Really helpful and lovely staff, was accommodating to fit service in at the same time as the recall However, after full service I had to stop to put air in the rear tyre and service instruction is still on dash to be done. Should have been checked
04 October 2024
Mainly down to Tom Smedley who always provides excellent customer service and 100% customer satisfaction. Thanks Tom.
04 October 2024
Efficient and courteous service advisor
04 October 2024
Great service and was a pleasure to have Nichola as my service advisor??
04 October 2024
Everything was as I was told it would be. Deborah made it v straight forward
04 October 2024
Excellent service completed by Mike' car returned as good as new thanks to the hard work of the valet team.
04 October 2024
Would have been 5 stars if my car received the complimentary wash and vacuum that was selected on the check in app and by the offered by the advisor on arrival, but it was overlooked and not done:(
04 October 2024
Warm welcome
04 October 2024
The issue i had was not covered under warranty, but Deborah who looked after me, arranged for Sytner to cover the cost as a goodwill gesture.
04 October 2024
I have no issues with the repair done to my car.
04 October 2024
Nichola sorted out everything perfectly
04 October 2024
our car was in for a recall, and when we collected it the same warning message was still coming up for a week afterward, not sure why.
03 October 2024
Very satisfied with the service, the team that dealt with me were amazing and an asset to your business.
02 October 2024
Very good service from Adam and Ben.
02 October 2024
I'm very disappointed with Sytner Tamworth . I started using this centre since January 2024 and did 3 services on my car they never picked up that mot on car is expired which I don't know either . When car need to fix it's come out and I have to pay
02 October 2024
All work was completed to a high standard
02 October 2024
Great staff
01 October 2024
Having to have my car in for the EGRC recall and a full service at the same time, my car was quickly sorted out the same day, with updates on all the progress. The use of a courtesy car was great and all went smoothly.
01 October 2024
Jimmy was brilliant - completed the service and followed up if I had any problems. Great customer service.
30 September 2024
Everything was completed to a high standard
30 September 2024
I got a nice cup of coffee and a friendly chat with Josh!
30 September 2024
Excellent. Tom Smedley is very competent, helpful and courteous
30 September 2024
Good communication whilst waiting
29 September 2024
Everything went exactly as planned without a hitch.
29 September 2024
Friendly
29 September 2024
Job done on time
29 September 2024
From start to finish the issue was handled with professionalism
29 September 2024
Fantastic customer service from Tom
28 September 2024
Tom who looked after my service needs was highly professional and kept me fully informed throughout.
28 September 2024
I was very satisfied with your service. You kept me informed about progress throughout my visit.
28 September 2024
Thomas explained everything so clearly and I am super satisfied with the service I have received from him.
28 September 2024
I have had some terrible experiences at BMW Stratstone Derby and had decided I would never buy a BMW again but after visiting Sytner Tamworth my faith has been restored. The whole experience was outstanding. Jimmy the service assistant was great.
28 September 2024
was told to return to collect my car at 4.30 pm When I returned it wasn't ready. I was then told it had failed thr MOT. You didnt havr the parts so i couldnt take the car home and you didnt have a courtesy car so i had to get a taxii homeReally poor
28 September 2024
Excellent
27 September 2024
Great service
27 September 2024
Nice arrangement
27 September 2024
Very caring and professional manner from all staff from the guy who came out to look at my car and pick it up and Debbie from Sytner who kept me up to date on the status of the repair And a big thank you to Debbie for the additional gift
26 September 2024
Check in was great. Customer service was first class. Videos on works outstanding and progress updates brilliant.
25 September 2024
Tom Smedley has been helpful
25 September 2024
Easy check in and booking process
25 September 2024
Tom provided excellent service, he kept me updated throughout the day on my car, was very approachable and friendly, a credit to BMW
24 September 2024
Fantastic service
24 September 2024
Job was done on time Friendly staff
24 September 2024
Kept me informed every step of the way while my car was in.
24 September 2024
Although on collection. My sat/nav. Phone connections &?radio not functioning.
24 September 2024
Tom Smedley was as usual exceptionally helpful in sorting out car issues tuned around in 48 hours
24 September 2024
Value for money well looked after
24 September 2024
Kept updated, clear on cost.
23 September 2024
as soon as i sat down I was talking to my service advisor, and once ready she was straight out with the keys and completed.
23 September 2024
Staff are helpful
23 September 2024
Just an oil and air filter service but perfectly happy
23 September 2024
Everyone happy to see you and great service
23 September 2024
Very informative and transparent
23 September 2024
Good contact from service rep, kept updated and fair price charged for work undertaken.
23 September 2024
Great experience from start to finish.
23 September 2024
some broken part was left in the driver side seatbelt buckle so that the seat belt would not engage. Car was washed but to be honest was left with more water marks than when i left it in.
22 September 2024
The Tamworth dealership is a a fantastic place to be, all staff are great.
22 September 2024
Excellent service. My minor issue is sometimes it can take a while to drop off and collect my car. I don't want a coffee, just get it sorted quickly.
22 September 2024
I had the wash and vacuum after the service it wasn't the best
22 September 2024
Not really impressed over
22 September 2024
Good appointment communication confirmation and reminders. Pleasant waiting area. Transparent process for showing work that needed to be done on car.
22 September 2024
Reasonable price for the work I had carried out. Professional and courteous representative The only reason it wasn't 5 stars is once home and looked at receipt I could not find what weight/grade oil was used. Meaning uncertainty on top up if required
22 September 2024
Once the issues were identified the service team were responsive. I was thankful to have a courtesy car for the 3 days my car was not on the road.
22 September 2024
Kept informed at all times
21 September 2024
Cant fault it
21 September 2024
Sam gave great feedback and kept me updated.
21 September 2024
Always welcomed warmly to sytner whether its for a service, mot, or repairs the team remember me and also say hello.
21 September 2024
Nick Sheldon and Tom Smedley always provide a fantastic service. Very helpful and thorough.
21 September 2024
In the past some of my visits have fallen well below my expectations, however recently I've been very impressed with my visits. The service is definitely at a level I would expect from a premium garage provider.
20 September 2024
I have asked for stay in session but it was booked for an all day session due to which my car was not in the priority list and I had to wait from morning 9 AM to 4 PM.
20 September 2024
Efficient, well-organised service. Staff are very helpful and friendly
19 September 2024
Very good
19 September 2024
Very efficient in their work
19 September 2024
Looked after me well
19 September 2024
Felt my needs had been meet and I was looked after.
18 September 2024
Tom Smedley was really helpful and went above and beyond to ensure I was kept informed at all times, even when it was my company causing all the delays
18 September 2024
Sytner Tamworth is very professional and efficient. I like the videos showing the work carried out
18 September 2024
Very efficient & friendly
17 September 2024
All done to my expectations.
17 September 2024
My MOT was completed on time and l was given a discount on the final cost. Also Sam at BMW Tamworth was very attentive and advised me on the BMW app and helped me access it's functions.
17 September 2024
Response from initial contact until completion. Good communications.
17 September 2024
Recently my car was taken to Sytner Tamworth by the AA. It was taken there at 12.00 midday on Thursday and need a new clutch and flywheel. It was ready for me to collect the next day Friday at 3.00 p.m. Thanks
17 September 2024
All staff fantastic; from booking in, managing appt, to refreshments (stars for Nichola Price & Greg Wood video!) Job done as spec'd & on time I was kept informed (eng video - great idea) Wash and vac - nice touch Premium brand accommodation
17 September 2024
Well looked after during waiting time
16 September 2024
Fast, friendly, efficient
16 September 2024
The work was completed as requested and I was kept updated on progress throughout the day.
16 September 2024
See above
16 September 2024
Always helpful and friendly
15 September 2024
Everything needed was done without issue.
15 September 2024
Very professional
15 September 2024
Was kept upto date with the progress from the service advisor
15 September 2024
Great communication, spot on service
15 September 2024
Very satisfied with the service
15 September 2024
Had no reason to complain
15 September 2024
Jimmy was a standout customer service rep, his help and understanding was very much appreciated.
15 September 2024
As above, thanks to Jimmy in services and Hannah on front desk.
15 September 2024
Quick in and out ... Job done
15 September 2024
Very satisfied with the service given by your team.
15 September 2024
1st class, Sytner Tamworth customer service is 2nd to none , I have been a loyal customer for a long time I fist experienced Sytner at Sutton Coldfield and the standard has not dropped - my service manager Andrew Peet was very excellent
15 September 2024
Nicola was very helpful
14 September 2024
All round great service
14 September 2024
Friendly and professional. Great service
14 September 2024
All the staff and service were really good. You could only improve the waiting time to drop off and collect the car (Drive in Service??). At other BMW garages, I never waited as long, 30 to 40 min, to speak 4 min to the Service Advisor
14 September 2024
Dan made sure he did everything he could to ensure the car was ready as soon as possible. He helped me change over my number plate all within days. He also spent a lot of his time going through the functions of the car. Thank you!
14 September 2024
First class service
13 September 2024
Efficient
12 September 2024
Excellent customer focus and class leading facilities.
12 September 2024
Very I will be returning and using sytner over a closer dealership.
11 September 2024
Well looked after and kept up to date info.
11 September 2024
Tom was first class in his approach and service
11 September 2024
BMW Tamworth staff are amazing nothing Is too much trouble always looked after when we go there
11 September 2024
Kept updated throughout process
11 September 2024
Every time I have been to Sytner Tamworth I have been well looked after and had good service
11 September 2024
Service and customer service were great, easy and totally welcoming / comfortable environment while service was carried out
11 September 2024
Job was completed on time with no fuss
11 September 2024
Great service
10 September 2024
Great customer service.
10 September 2024
I like the car reception process and the customer reception process works exceptionally well, it was excellent the way l was kept informed about the repair progress . The way you assign a specific customer advisor to each job is perfect.
10 September 2024
The experience I got was excellent, as it always is when Debbie Perry is the customer service rep that looks after my service bookings - she always takes care of the details, treats me like a valued customer that she is genuinely pleased to see.
10 September 2024
Staff attentive at all times. I did have to wait some time to get my car back after I had been told it was ready but I don't think that would be enough to reduce my satisfaction to 4 star.
10 September 2024
Very professional staff, nothing is too much trouble.
10 September 2024
Excellent service experience provided by Kyle Sadler. Kyle clearly explained all work carried out and provided a swift service.
09 September 2024
Extremely professional. Great service all around including the coffee bar!
09 September 2024
Always a slick, welcoming, comfortable experience
09 September 2024
Car returned in time and washed
09 September 2024
Good staff, good experience.
09 September 2024
Excellent as always.
09 September 2024
I'm happy with the service. I've received details of what my vehicle's current condition. I'm completely satisfied with the service.
09 September 2024
Polite staff Issue quick dealt with able to work whilst the issue was investigated
09 September 2024
Looked after very efficiently. Vehicle ready for collection on time. Washed & hoovered. Good service.
09 September 2024
Drew was brilliant in making sure we knew when the car was booked in and what to do with check in. The team in Tamworth were brilliant explaining what service checks were carried out. We stayed in the showroom during the service, really looked after
08 September 2024
Simple to book, and only 15 minutes away.
08 September 2024
See above . Parts supply issues were disruptive but not the fault of the dealership. They did their best in the circumstances and were professional and courteous throughout
07 September 2024
I prefer travelling to Tamworth branch rather than Solihull. The service has always been more friendly and helpful.
07 September 2024
Quick and great service
07 September 2024
From beginning to end once at Tamworth premises, first rate - Drew the agent excellent - friendly, businesslike and (despite being very busy) very efficient
07 September 2024
On the ball
07 September 2024
Great advisor, good facility, work completed to a high standard.
07 September 2024
Service completed in 2 hours. Offered a drink and Andrew was very helpful
07 September 2024
Everything went well
06 September 2024
Very efficient
06 September 2024
As above. Friendly efficient staff
05 September 2024
Great service
05 September 2024
Good reception, coffee offered, comfy and friendly staff, car serviced without any problems.
05 September 2024
Fantastic service as usual
04 September 2024
Professional service
04 September 2024
Courtesy charge else 5star
04 September 2024
Excellent customer care
04 September 2024
Debbie Perry is a fantastic service advisor and good work by the service team.
04 September 2024
Very. Kyle was great and kept me informed. He's proactive and helpful when my car is in for maintenance.
04 September 2024
Valet was good and service
03 September 2024
Initial video assessment is helpful, the car was returned on time with all work completed and a wash and valet, many thanks.
03 September 2024
Everything went well.
03 September 2024
when i checked under the bonnet of the cat there was cristalised add blue all over bery very sloppy attention to detail my car may not be a new one bit its very well looked after and i only let yourselfs service it anf anything else that needs doing
03 September 2024
Efficient Friendly
03 September 2024
Great service and Sam was great to deal with.
03 September 2024
Satisfied
02 September 2024
I was kept informed and updated on the cars work and what was needs to be done
01 September 2024
Good
01 September 2024
Very good
30 August 2024
Offered refreshments when dropping off and picking up my car and everything was completed in a timely manner and to a good standard
30 August 2024
The service went smoothly. However, I was promised a wash and vacuum. The boot wasn't touched neither was the dashboard.
30 August 2024
Again Debbie was faultless amazing support thought out However The diagnosis of the fault in my mind is bizarre, the fault of a camshaft dampener was first put down to tyre where, never heard anything like it
29 August 2024
Very attentive and fast service
29 August 2024
Great service and very attentive, lovely environment and was kept up to date throughout.
29 August 2024
I was looked after by friendly efficient staff
29 August 2024
Had four new tyres fitted and three valve cap were very loose and one missing. Bonnet cable was left exposed but was rectified immediately. I had concern's whether all my wheel bolts were tightened.
29 August 2024
With 12 months warranty on my used vehicle purchase, who wouldn't be satisfied
29 August 2024
Great. Debbie informed me that although when I'd booked on line I had selected oil / spark plug change as well as brake fluid change, only the latter was required as part of my BMW VSI. It's nice to see staff / dealerships not doing unnecessary work
29 August 2024
Very helpful staff, couldn't do enough for me resolving a problem that was caused by another department of BMW
29 August 2024
Staff very helpful and friendly
29 August 2024
Bought some parts and service managed to fit me in for airbag recall booking for when parts due in. Booked service for another car as well.
29 August 2024
No complaints, all good
29 August 2024
Experience is always good
28 August 2024
Josh Putnam makes the experience effortless and is a credit to your organisation.
28 August 2024
Only let down by grubby/oily marks left on the wings adjacent to the engine bay. Looks like the magnetic wing protectors need cleaning between services. Other than that very pleased.
28 August 2024
The customer liaison person who dealt with me (can't remember his name) was very efficient and helpful.
28 August 2024
Service advisor Nicola was brilliant. My car was completed earlier than expected and washed. Nicola kept me updated with progress. Fantastic service from Nicola and the service team
28 August 2024
Superb customer service Sam from service team outstanding
28 August 2024
Apart from the booking in, the service when you take your car in is excellent.
28 August 2024
Satisfied with the service
27 August 2024
Good service, advisor was courteous and attentive.
27 August 2024
All ran on time. Completed additional recall work whilst service work undertaken. Team were friendly and helpful
26 August 2024
Tom Smedley was very helpful from start to finish, an asset to the business.
26 August 2024
Whenever I have enquired at Sytner regarding parts or maintenance, I have always been met with the utmost respect and politeness, and desire to help. My recent visit is no exception. Very pleased.
26 August 2024
I was completely satisfied with Sytner Tamworth however, the booking process was not perfect. I did not receive any confirmation and phoned again to confirm.
26 August 2024
Completely Satisfied
26 August 2024
Very good
25 August 2024
The work was carried out on my vehicle and vehicle was running perfectly.
25 August 2024
Prompt turnaround completed in one visit
25 August 2024
Very satisfied, you can wait for your car, this is very convenient when you don't live close.
25 August 2024
Excellent service
24 August 2024
Jimmy was very welcoming and the health check video was a nice touch.
24 August 2024
Simple: just excellent service.
24 August 2024
Great customer service from all staff I dealt with.
23 August 2024
Again down to Thomas,
22 August 2024
I was told it was a 15 minute job, dropped it in at 8am and advised that I would pick up between 3 - 4 pm. When I tried to collect the car at 3.30pm I was kept waiting for an hour and twenty minutes as the car had not been touched until I arrived.
22 August 2024
Cannot fault.
22 August 2024
Easy procedure to book a service, good lines of communication throughout. Friendly staff, comfortable surroundings to wait
22 August 2024
Again excellent communication
22 August 2024
Very straightforward service, however when I asked for a preference on when my vehicle would be ready I was not contacted to say it would be ready later. Also, someone was going to speak to me after about car offers etc. This did not happen.
22 August 2024
Not only did BMW complete the recall they also completed my routine service free of charge for my inconvenience. The courtesy car was of a very quality.
21 August 2024
Work carried out and Jamie was helpful.
21 August 2024
Perfect from start to finish
21 August 2024
Good communication
21 August 2024
The Technician who dealt with us was first class in every aspect
21 August 2024
Quick and easy drop off and collection, great comunication, complimentary wash and vac, plus a freebie which was unexpected!
21 August 2024
Well looked after
20 August 2024
Always great service from the team there, being able to wait/ work while my car is maintained and having complimentary drinks is a nice touch.
20 August 2024
Work carried out within time scales, nice coffee too!
19 August 2024
Kept me well informed throughout, great staff
19 August 2024
From first contact with your service adviser (Andrew) to discuss my issue with the car and then being taken on an investigative test drive with the service technician (Paddy) could not be faulted.
19 August 2024
Drue kept us informed throughout the process and ensured the car would get to my wife if I couldn't get home in time as I was travelling
19 August 2024
Big thank you to Drew for taking care of the issues with my vehicle quickly, smoothly and keeping me well updated. Asset to the team!
19 August 2024
Polite and courteous employees . Plenty of feed back about my vehicle
19 August 2024
Car was back in for an egr recall. Job was done on time and feedback on the overall condition of the car given.
19 August 2024
Car serviced in timely manner informed at all stages of process help with my BMW app , and car was cleaned! Very friendly and helpful highly recommended.
19 August 2024
Sytner always fix the car, service agents keep me informed about the progress and there are no unexpected costs when it comes to settling the bills.
19 August 2024
Friendly flexible and efficient service
19 August 2024
Efficient drop off and pick up. Work carried out as agreed.
18 August 2024
Customer Service was excellent
18 August 2024
Car was ready on time and was well cleaned
18 August 2024
Having g to drive 80min to drop a car off for a Recall...
18 August 2024
Very satisfied with overall service provided
18 August 2024
Very satisfied, all was as expected with no issues.
18 August 2024
Amazing service. Special mention to Tom for looking after my car
17 August 2024
Efficient service thankyou
17 August 2024
Good experience
17 August 2024
Second to none
17 August 2024
The lady in charge of my service walked through and explained everything including costs so I was fully informed about the service and requirements
17 August 2024
I asked if it was possible for my car to be worked on the ramp near the glass windows so I could see it, they did thier best to honour this request and did the work as quickly as possible, even though I had to wait 5 hours after a night shift.
17 August 2024
Very expensive for 40 minutes in a workshop which includes a totally unnecessary health video on a car just over 3 weeks old!!!
17 August 2024
Used other bmw dealerships before and this was a much better experience
16 August 2024
Tom looked after me and he was friendly an efficient
16 August 2024
Tom Smedley was absolutely brilliant!
16 August 2024
Tom was very reassuring and gave an excellent service with confidence
16 August 2024
Attention to detail. Being advised incorrectly on health check. Also being forced to use an electric loan vehicle without time and knowledge to recharge before giving back unlike a normal fuel car.
16 August 2024
Excellent liaison with Tom, who was your representative with us (subject to the small point mentioned above).
15 August 2024
Good location and showroom kept in good condition.
15 August 2024
Excellent from the man who looked after me
15 August 2024
Overall a good experience. Knowledgeable, friendly staff who offer good advice for any repair/parts required.
14 August 2024
Debbie in the service team was excellent and was very impressed whole experience
14 August 2024
Debbie Perry was very helpful, kept me updated at all times and got me on my way as soon as possible. Thanks Deb.
14 August 2024
Receptionist was friendly upon entry and Tom Smedley was helpful from start to finish
14 August 2024
I was dealt with quickly and get informed through the whole process.
14 August 2024
Excellent customer service, easy to arrive and park, could wait for the service and work in the customer area so very convenient. Team were very friendly and offered drinks and refreshments regularly
14 August 2024
Provided a personal approach and took into account our requirements.
14 August 2024
Excellent customer service - Tom @ BMW Tamworth
14 August 2024
Pleasant waiting area and service from the staff.
14 August 2024
Service experience at Sytner has always been very good. This time it was even better.
14 August 2024
Brake fluid change and vehicle cleaning were done during my 90 minute slot so I did not have to wait ages. In that time I was given plenty of refreshments.
13 August 2024
The branch always delivers a very efficient and efficient service in experience with them
13 August 2024
As always very professional, friendly and efficient service at Sytner. I waited for the vehicle and the environment is welcoming and comfortable and the team helpful. Andrew kept me updated throughout
13 August 2024
Very helpful
12 August 2024
The assistant Joshua was really helpful
12 August 2024
My car had a big job but Thomas was able to make me feel at ease throughout the process.
12 August 2024
Polite/attentive and explain in detail condition of the vehicle.
12 August 2024
Service staff arranged repairs swiftly and came into work early to complete the job. Great service.
12 August 2024
Communication, ease of arranging my visit and the care and courtesy shown.
12 August 2024
Very satisfied. My service contact ensured I had the best experience and she was always available on the phone when I had a query.
12 August 2024
Given a good health check video and given a break down of things that were needed on my car
12 August 2024
Resolved issue perfectly
11 August 2024
The service from Sytner Tamworth is good and the engineer who helped me tried to negotiate cheaper costs for the repair, knowing that the problem was due to BMW and not me.
11 August 2024
Fault was sorted to come back after week
11 August 2024
Prompt, transparent, courteous and efficient service.
11 August 2024
Excellent service from Debbie, very helpful and informative
11 August 2024
Bit upset they couldn't find faults with car and said I would have to rebook a road test with technician
11 August 2024
Prompt, friendly service.
11 August 2024
Great service, price just very high
11 August 2024
Kept their word not like last time I had my car looked at when they rang me at the end of day to keep the car for another day because they did not get a new tire for the MOT
10 August 2024
The whole process was quick and easy, with little waiting around. Customer service agent (Debbie PARRY) was very helpful and patient (especially when it came to helping me with the My BMW App).
10 August 2024
I was very impressed with the service facilities
09 August 2024
Friendly and efficient
08 August 2024
All staff were very friendly and helpful. A great buying experience.
08 August 2024
Once again excellent service from Tom Smedley from start to finish and the loan of the courtesy car was much appreciated.
07 August 2024
No problems at all.
07 August 2024
My car was out of warranty but because of the low mileage and age of the car, the problem was dealt with. Thank you.
07 August 2024
Good communication and preparations before arriving and good service during drop off and pick up
07 August 2024
Good customer service
07 August 2024
Amazing place, amazing staff,
07 August 2024
Completely satisfied with service, from booking in, to driving out, work was carried out in time specified, and was explained to me in detail by Kyle at Tamwoth
06 August 2024
My car was fixed in the allotted time
06 August 2024
The work was carried out quickly and car returned to me before the time I asked for. The service person Tom was polite and informative.
06 August 2024
Very professional response as always
06 August 2024
Nice people
06 August 2024
Car was in for a recall and brakes. James Roberts looked after me, he was professional, courteous and clear with what was happening and communicated throughout the day providing updates. Car was ready for collection on time.
06 August 2024
Very Professional in all approaches, from arriving to leaving, even a follow up courtesy call to make sure I was happy, Tom explained everything in detail and even answered questions not related to my issue, a real credit to BMW
06 August 2024
Polite, efficient, great coffee and ambience
06 August 2024
Tom Smedley is excellent, always has been.
05 August 2024
Great team and professional service.
05 August 2024
They diagnosed for me like 90 percent
05 August 2024
Service was done to highest standards with feedback and status at checkpoints
04 August 2024
Yes there was a delay due to delivery of a part. However I was kept fully informed
04 August 2024
Technician was great
04 August 2024
My only small comment is the inside of car was only partially cleaned. Minor point
04 August 2024
The point of contact I had on the day my car was being serviced was Tom Smedley, Tom made me feel very welcome explained everything in detail and he also arranged for the car to be ready for collection before the time I had requested.
03 August 2024
Nothing is too much trouble
03 August 2024
Absolutely brilliant work.
03 August 2024
Trouble free experience
02 August 2024
They also did a wheel alignment free of charge
02 August 2024
Quick and easy drop off service. Perfect.
02 August 2024
As above. Very helpful.
01 August 2024
Everything done as expected
01 August 2024
He listens and try to work with you to resolve your needs. Thomas will go extra lengths to ensure you are satisfied with the service and pricing.
01 August 2024
Jimmy did a good job and contacted me out of hours vie email to try and resolve a small issue with dashboard lights
31 July 2024
Friendly helpful staff
31 July 2024
Debbie was very understanding and accommodating in respect of keeping the courtesy car provided. Repair also went well and A/C now fully functional
31 July 2024
Nothing to dislike
31 July 2024
Staff keep you in the loop
30 July 2024
See above
30 July 2024
Very satisfied i have a small couple of issues with the car but overall very pleased
30 July 2024
Helpful informative prompt
30 July 2024
All jobs completed as expected.
30 July 2024
All went well.
30 July 2024
There were some issues with the work that was carried out but Josh turned the situation around impressively.
30 July 2024
Always friendly and attractive. work is carried out in a timely manner and my vehicle is returned nicely cleaned.
30 July 2024
Tom was my assigned engineer He explained everything through.
30 July 2024
Car was fixed with no complications
30 July 2024
Great service
30 July 2024
Tom was very helpful and reassuring he explained the issue with me. He managed to source the part quickly.He arranged a very convenient pick up time as I needed the car. He explained how i could wait in the waiting lounge if i need to use my laptop
30 July 2024
The staff were excellent and very helpful
30 July 2024
Because of Thomas SMEDLEY going the extra mile.
30 July 2024
Everything was just as it should be and I am very happy with the service.
29 July 2024
Always so helpful
28 July 2024
Nichola always provides excellent service. Kept me informed of progress and explained everything clearly.
27 July 2024
Good service and advisories
27 July 2024
Customer service was good as always however when checking the car back at home, the new tyre was still covered in tyre soap and the dust cap was missing plus the tools including locking nut are missing.
27 July 2024
Josh was patient, kind and very helpful. Was a pleasure to deal with him
27 July 2024
Very satisfied
27 July 2024
Well run dealer, much more "personable" here than at Leicester, which is much more like a "factory"
27 July 2024
Very approachable staff
27 July 2024
Good personal service and a comfortable spot was provided for me to work from while I waited.
25 July 2024
Because we are satisfied customers!
25 July 2024
Lovely staff, service and the car was lovely and clean at the end
25 July 2024
On a whole the entire team totally give 100% but an extra thank you for effort need to be given to Tom Smedley, a real nice genuine bloke, the help, advise and support he has given me over the few months is priceless! Massive thank you again
25 July 2024
Excellent staff and experience
25 July 2024
Expert service staff who do a thorough job and notify you if there are any problems. Had rear tyres changed on advice that there was a nail in one of the tyres and treads were low anyway. This was done next morning at my request.
25 July 2024
Tom was very helpful and I never felt pressured.
24 July 2024
Bright and Clean Building, Smiley face everywhere, almost every person.
24 July 2024
guys are friendly
24 July 2024
First class customer service experience.
24 July 2024
Everything was done quickly and smoothly, and I was kept up to date with the progress.
24 July 2024
Great service, car booked in for follow up work with hire car provided.
24 July 2024
customer experience was very good kept updated all the way through. nice little touches asking you if you would like a drink while you wait...
24 July 2024
Joshua again was very knowledgeable on what was needed
23 July 2024
Keep you informed every step of the way
23 July 2024
Generally excellent but hate the central booking system i'm forced to use
22 July 2024
Work carried out efficiently
22 July 2024
See above
21 July 2024
Very satisfied. Couldn't have asked for more.
21 July 2024
Good service and interaction
20 July 2024
All was excellent
20 July 2024
-Good seevice
20 July 2024
Tom Smedley was very helpful
20 July 2024
Nikky is an excellent service operative who fallen things up excellent communication polite and very helpful 5 stars
20 July 2024
Would have given 5 star, but still waiting on a call back regarding the complimentary car wash that wasn't carried out on my car after requesting it!
20 July 2024
Bethany cold and Richard goring went extra mile to make sure l got the car l wanted.
20 July 2024
Good all Round service
20 July 2024
I love that you have a site where you can follow your cars journey, with video updates.
19 July 2024
Excellent customer service friendly staff. Tom has been great
19 July 2024
Everything was done on time I needed my car back at a certain time was ready an hour before which was great
18 July 2024
A super fast and efficient service. From being greeted in the service bay, to the video and informative update from the service technician all the way through to picking my car up again.
18 July 2024
No hassle and really efficient service!
18 July 2024
What's again everything was done without any hassle
18 July 2024
Polite, friendly & efficient
17 July 2024
Done quickly and efficiently
17 July 2024
Just simply the best, I travel to bmw tamworth, as Kyle always provides one of the best services, Top advisor I will forever be using BMW tamworth
17 July 2024
Everything completed and as discussed.
17 July 2024
Car in for MOT & Brake fluid service, picked up and left, realised service indicator not reset, returned to dealership, got home and realised MOT indicator not reset (did myself), next morning, no PDC functionality.. booked to return next day
16 July 2024
I was kept updated from start to finish along with the service technician
16 July 2024
Good service
16 July 2024
I needed to leave early and I was able to do so
16 July 2024
Everything great save the cost which is difficult to comprehend
15 July 2024
The work was carried out very efficiently and the support received from Josh in customer care was excellent
15 July 2024
Can't fault them they went beyond and explained everything Steve porter very helpful and would not hesitate going back
15 July 2024
Great service at a time that suited me
15 July 2024
Always on time and work done correctly .Nicola exceptional.
15 July 2024
Debbie was exceptional
14 July 2024
Happy with how everything was dealt with. Good service.
14 July 2024
Customer service and treatment was fantastic
14 July 2024
I had a great customer experience.
14 July 2024
it was very pleasant and easy
13 July 2024
Debbie was fantastic as always from the first hello to me leaving.
13 July 2024
Despite my car needing three new tyres which was unexpected, Drew walked me through a finance plan so as not to impact my cash flow. Very understanding and couldn't do enough to help.
13 July 2024
Always happy to help and get the job done.
13 July 2024
Only issue was unable to book online despite offering this option
13 July 2024
My visit was well handled by the service person Nichola Price.
13 July 2024
Friendly efficient service
12 July 2024
Excellent customer service from Tom Smedley, explained the process fully and very knowlegable about my car. Great service, well done Tom.
12 July 2024
Tom Smedley Service Advisor, I was first class thanks, Tom
06 October 2024
Very professional