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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
883 ratings and 427 comments received in the last 90 days.
19 July 2024
The car was beautifully presented and again the handover was very good solely due to Nathan Bell who was very patient with us being ev virgins .
19 July 2024
It was a seamless experience
18 July 2024
As soon as I stepped into the showroom and met Megan Cooper my experience was second to none. Megan gave me an amazing customer experience from start to when I was handed over the car.
16 July 2024
No complaints
14 July 2024
Our sales executive - Ash - is a genuinely warm and accommodating person. Never in any way pushy or presumptuous, but at every stage understood and accepted the limitations and terms of what we wanted to achieve. I cannot praise him highly enough.
12 July 2024
Excellent service
11 July 2024
The car was handed over beautifully Grace spent lots of time going through everything we wanted to n Know about the car
11 July 2024
The sales men was excellent from the initial inquiry to picking the new car up.
09 July 2024
Grace was excellent and was in constent communication with me with every aspect of the purchase.
09 July 2024
Chris who was the staff member who kept in touch from the order throughout the waiting time with regular updates and friendly emails. when I collected the car, he was extremely helpful, friendly and caring.
05 July 2024
The car was on time as promised. The hand over by bethany was professional and helpful. I would recommend bmw Tamworth to all my friends and family.
03 July 2024
Looked after at every stage. Purchase was a very enjoyable experience.
02 July 2024
Understood my needs and very pleased with my new car.
02 July 2024
Excellent service
29 June 2024
Completely satisfied. I had some personal matters to deal with and the staff worked along with me & sorted delivery dates to suit.A special thanks to Megan Cooper (Sytner Tamworth) for helping me through the whole process.
29 June 2024
A team who clearly cares about their customers! Thank you.
28 June 2024
Pleasure to deal with the dealership professional people.
28 June 2024
No issues
25 June 2024
Overall the experience was excellent from signing the relevant documents to explanation of procedures and processes. The demonstration and presentation of my new car was 1st class. Grace should be praised for her professionalism and customer care.
25 June 2024
Quite a long wait for delivery (5 months) but through no fault of dealership.
21 June 2024
the sales team and business manager put you at ease and answered all our questions
16 June 2024
Always kept up to date and a smooth process as always.
14 June 2024
Friendly engagement with all staff members.
13 June 2024
Friendly and welcoming, no BMW related issues
13 June 2024
i have given 5 stars because the problems that existed with my car when i took delivery were resolved without too much issue
11 June 2024
My car came quicker than expected and I was kept up to date regularly
09 June 2024
I am extremely satisfied. From start to end the process was hassle free and Nathan Bell did an amazing job of turning the car around quickly once built, which was really appreciated.
09 June 2024
Ash did a fantastic job. Helping me find a great car
06 June 2024
Very friendly and helpful.
02 June 2024
Friendly and attentive service
02 June 2024
Ash was, as always, friendly and polite. This is the 3rd car we've bought from him.
02 June 2024
Chris Lewis was brilliant from the first contact. Responded to my initially query quickly, as well as showing a genuine interest that he was there to help, which encouraged me to visit the dealership.
01 June 2024
Excellent experience, treated well throughout the process. Everything was explained with options so I could decide which car I actually wanted. Handover was excellent with help setting up "my BMW" APP. Kept in the loop as to the build of my car.
30 May 2024
Great service from initial contact right up to collection of car from Grace Round ay Sytner BMW Tamworth.
30 May 2024
Completely satisfied
30 May 2024
Again extremely happy Nathan Bell and Steven Poter were very accomodating.
30 May 2024
Bethany was very attentive and an absolute pleasure to deal with.
30 May 2024
Great customer service and customer care.
30 May 2024
I was dealt with efficiently and follow ups were impeccable.
29 May 2024
They offered me a test drive in exactly the model I wanted, didn't pressure me to buy a car they had in stock on the spot and managed to get the car i wanted from another dealer. The handover was excellent.
29 May 2024
Ash kept me informed of when the car will arrive and what date I would like to pickup
25 May 2024
Great experience
20 May 2024
Our sales representative, Ash, was very professional, friendly, answered all our questions and couldn't have been more helpful.
19 May 2024
Ash was very attentive to our needs and what we had come into the branch to achieve. He is also a very polite young man who constantly strives to make sure you know everything you need to know or is readily available on the phone.
18 May 2024
Facility was good; friendliness of staff and facilities were very good.
17 May 2024
Beth went above and beyond.
15 May 2024
Good communication throughout the ordering/ buying/ delivery process.
11 May 2024
Efficient, friendly professional service from Bethany Codd throughout the purchase and handover processes. Latterly, Megan was caring and efficient in clearing general queries and sensor issues post handover.
10 May 2024
Exceptionally satisfied. Julie went above and beyond as regards customer service.
03 May 2024
Very friendly
03 May 2024
Great team
03 May 2024
Good
02 May 2024
Straightforward and efficient.
02 May 2024
Ben looked after us very well
01 May 2024
On time, sales representative extremely helpful and communication first class
30 April 2024
Fantastic Service, Chris Lewis in particular was brilliant, nothing was to much trouble, very helpful and informative. Kept me updated at every stage. Made you feel like your more than just another customer.
30 April 2024
The service was excellent, Bethany was very helpful. She explained everything to me & arranged for a test drive of the vehicle.
29 April 2024
Ash kept me up to date with everything along the way. Refer to my previous answer.
27 April 2024
Very good, Grace provides the best brand new car buying experience I've ever had.
21 July 2024
Good service and interaction
21 July 2024
Very satisfied. Couldn't have asked for more.
20 July 2024
Bethany cold and Richard goring went extra mile to make sure l got the car l wanted.
20 July 2024
Would have given 5 star, but still waiting on a call back regarding the complimentary car wash that wasn't carried out on my car after requesting it!
20 July 2024
Nikky is an excellent service operative who fallen things up excellent communication polite and very helpful 5 stars
20 July 2024
Tom Smedley was very helpful
20 July 2024
-Good seevice
20 July 2024
All was excellent
20 July 2024
I love that you have a site where you can follow your cars journey, with video updates.
20 July 2024
Good all Round service
19 July 2024
Everything was done on time I needed my car back at a certain time was ready an hour before which was great
19 July 2024
Excellent customer service friendly staff. Tom has been great
18 July 2024
What's again everything was done without any hassle
18 July 2024
No hassle and really efficient service!
18 July 2024
A super fast and efficient service. From being greeted in the service bay, to the video and informative update from the service technician all the way through to picking my car up again.
18 July 2024
Polite, friendly & efficient
17 July 2024
Just simply the best, I travel to bmw tamworth, as Kyle always provides one of the best services, Top advisor I will forever be using BMW tamworth
17 July 2024
Everything completed and as discussed.
17 July 2024
Done quickly and efficiently
17 July 2024
Car in for MOT & Brake fluid service, picked up and left, realised service indicator not reset, returned to dealership, got home and realised MOT indicator not reset (did myself), next morning, no PDC functionality.. booked to return next day
16 July 2024
I needed to leave early and I was able to do so
16 July 2024
Everything great save the cost which is difficult to comprehend
16 July 2024
I was kept updated from start to finish along with the service technician
16 July 2024
Good service
15 July 2024
Great service at a time that suited me
15 July 2024
The work was carried out very efficiently and the support received from Josh in customer care was excellent
15 July 2024
Debbie was exceptional
15 July 2024
Can't fault them they went beyond and explained everything Steve porter very helpful and would not hesitate going back
15 July 2024
Always on time and work done correctly .Nicola exceptional.
14 July 2024
Customer service and treatment was fantastic
14 July 2024
I had a great customer experience.
14 July 2024
it was very pleasant and easy
14 July 2024
Happy with how everything was dealt with. Good service.
13 July 2024
Despite my car needing three new tyres which was unexpected, Drew walked me through a finance plan so as not to impact my cash flow. Very understanding and couldn't do enough to help.
13 July 2024
Friendly efficient service
13 July 2024
Debbie was fantastic as always from the first hello to me leaving.
13 July 2024
Only issue was unable to book online despite offering this option
13 July 2024
My visit was well handled by the service person Nichola Price.
13 July 2024
Always happy to help and get the job done.
12 July 2024
Excellent customer service from Tom Smedley, explained the process fully and very knowlegable about my car. Great service, well done Tom.
12 July 2024
Tom Smedley Service Advisor, I was first class thanks, Tom
11 July 2024
They have always been helpful for fast servicing!
11 July 2024
Good service, friendly and helpful staff & relaxed atmosphere.
11 July 2024
Kyle was fantastic
11 July 2024
So quick with replies to all my questions and nothing was too much
11 July 2024
work was completed at a time I was told
11 July 2024
Sytner Tamworth has provided excellent after-sales service and support.
11 July 2024
Excellent the only BMW centre I will use.
11 July 2024
Fast and efficient
11 July 2024
No further comment!
10 July 2024
Same answer as before in question 1
10 July 2024
Start to finish, updated all the way
10 July 2024
Very satisfied
09 July 2024
Thomas Smedley was brilliant, really looked after me. Great experience, went above and beyond. Highly recommended him, asset to.the showroom
09 July 2024
Very efficient and good service
09 July 2024
Vehicle was ready when requested and I was kept informed
08 July 2024
Sam lal was a very professional and approachable service advisor
08 July 2024
Very helpful and Informative
08 July 2024
Nothing to complain about , smoothly dealt with .
08 July 2024
I was well informed throughout my visit. Tom made sure I was looked after and helped me understand what was going on with my vehicle. Tom is an asset to the team and I do hope when I return that I have the pleasure of dealing with Tom again.
08 July 2024
Good experience!
08 July 2024
N/a
08 July 2024
Brilliant service.
07 July 2024
The service is always first class and Nicola was excellent
07 July 2024
Slick service delivery following receipt of a recall notice.
07 July 2024
Nothing to complain about, car was well serviced and the video report was appreciated
07 July 2024
I was guided into the perfect car for my needs
06 July 2024
Well looked after and Tom was very helpful at all times.
06 July 2024
Jimmy was lovely, very kind and patient with my little boy. Everything sorted quickly and efficiently. Many thanks!
06 July 2024
Kyle Sadler was professional and friendly and quickly got the EGR changed. It was a pleasure to deal with him.
05 July 2024
work was carried out promptly , no dramas , Jimmy Roberts was very helpful , girls in reception area also very friendly
04 July 2024
Always brilliant
04 July 2024
Smooth process
04 July 2024
Tom was helpful, friendlyand efficient.
03 July 2024
Jimmy was brilliant from start to finish
03 July 2024
Service is always excellent from Thomas Smedley and parts Morene
03 July 2024
Did as expected.
03 July 2024
everything was excellent , perfect communication and the car was ready when promised
03 July 2024
Tom Smedley, Service Advisor, was extremely helpful, courteous and talked me very clearly through the work to be carried out on my car
03 July 2024
Feel at home and Tom smedley always makes us feel welcome and gives us the best service
03 July 2024
Outstanding service.
03 July 2024
The car was due for its Mot and needed 2 tyres on the front , this was all sorted by Nicola and completed when I picked the car up , this was in addition to the planned work
03 July 2024
All work completed to standard in a timely manner
03 July 2024
Efficient, helpful and friendly.
03 July 2024
All works completed as planned, no issues.
03 July 2024
Sam lall is the best
03 July 2024
Again this is all due to the experience I had with Tom Smedley. Very supportive and prompt.
02 July 2024
Always got back to me in the end and professional. Did take but if chasing at times but understand everybody is extremely busy
02 July 2024
Service was very good
01 July 2024
Check in was really quick, staff are friendly but professional.
01 July 2024
Nichola was very helpful
01 July 2024
Staff were friendly and helpful. Kept me in the loop with regards wait times etc. Very professional at all times. I always feel like my car is in good hands whilst at Tamworth Sytner.
01 July 2024
Problem couldn't be fully diagnosed but a solution was provided.
01 July 2024
Very clean and tidy facilities, did everything I asked and a quick service.
01 July 2024
Kept informed, completed in time. Nice facility whilst waiting
01 July 2024
Always a good experience
01 July 2024
Happy on the day, however have not had any further updates on the delivery date for the part being ordered for my car other than being told it would take 7-10 days on the day my car was serviced
30 June 2024
My car had and outstanding recall which o thought was being onnteh same day as the service. This however wasn't the case and it will have to go back in again another time.
30 June 2024
Amelia and Gemma were fantastic in helping me sort out an issue with a bmw I purchased from another dealership.
30 June 2024
The staff were friendly and made sure I had a drink et cetera. When I was there, it was also nice to have the car cleaned.
29 June 2024
Resolved the issue I had with the car, good professional service.
29 June 2024
Mostly satisfied but disappointed at the complimentary clean
29 June 2024
Never given a problem
29 June 2024
Drew really went out his way to help
28 June 2024
Debbi was outstanding very friendly and professional
28 June 2024
They took my car in for an oil and filter service, read and acknowledged my additional request's. The service advisor, Andrew Peet, was really helpful and called me the day before to ensure i get the best for my car.
28 June 2024
Slight issue with replacement tyres
27 June 2024
As above, so much nicer than Halfords (though you are of course paying the for experience)
26 June 2024
Overall a satisfactory experience however some disappointment from my side with the fact that the service was conducted by Synter Mini at Tamworth rather than Synter BMW Tamworth due to over booking.
26 June 2024
Very it was a great experience
26 June 2024
I waited in the Customer area whilst my car was being serviced and it was very pleasant. I was made to feel confortable and supplied with refreshments on a regular basis.
25 June 2024
I was kept up to date with the progress of my service. Staff were polite and informative
25 June 2024
Again the staff make the difference, listening to your concerns, questions and actually coming back to you with answers/suggestions.
25 June 2024
I've used Sytner Tamworth over the last 3-4 years and I've always been really happy with service they provide
25 June 2024
Personable and friendly staff, go above and beyond to help and make visit as smooth and successful as possible.
25 June 2024
Nichola my account handler telephoned me and explained that the problem had been diagnosed, the parts had been ordered, would be delivered next morning and the car ready for collection in the afternoon and a complimentary clean carried out as well.
25 June 2024
The service could not have been more efficient, kept up to date and all completed in less time than expected.
25 June 2024
Kyle was brilliant and so was the chap at the gate.
25 June 2024
I did have to call to chase up as an hour before I was due to collect the work (MOT) had not started.That said, the person dealing quickly got things moving, and ensured I could collect on time, and knocked £10 of the MOT so great job - well done.
25 June 2024
Good facility and managed to work as if I was in my office
25 June 2024
Nichola did a great job, also assisted with a recall/refund issue which genuinely helped.
25 June 2024
Perfect
25 June 2024
Great communication and personalised attention, before, during and after my cars service and MOT.
25 June 2024
As always an excellent service from the team at Tamworth
25 June 2024
Excellent service
25 June 2024
The service that was carried out by Sytner BMW was excellent
24 June 2024
They have restored our faith in the good and considerate service one expects from a BMW dealership. We live in Solihull but would rather travel the distance to their dealership.
24 June 2024
Car running brilliant now.
23 June 2024
Service inside the store was good and felt acknowledged
23 June 2024
My issue was resolved quickly with no fuss and Deborah Perry kept me updated throughout the day.
21 June 2024
This Service Experience was up to the standard that we are used to ! All your staff are friendly, helpful and always aim to please ! From being offered refreshments, to being given the Invoice by Jimmy!
20 June 2024
Great service from Drew
20 June 2024
The worker video is clear and good for every owner of BMW
20 June 2024
Nichola was very engaging and helpful. Kept me informed on progress
20 June 2024
Had a great experience at Sytner Tamworth, Jimmy was very helpful, specially when sorting an issue I had with ACE 3.0 PRO dash cam downloading to iPhone.
19 June 2024
All staff helpful and Mitch did a great job.
19 June 2024
Our service was completed within the time stated, with emails being forwarded along the way as to how the service was going.
19 June 2024
The Customer service I have to say is first class, the works were done, very well, only gripe was the complimentary valet wasn't very good at all.
18 June 2024
Always feel well looked after
18 June 2024
Extremely satisfied even thou whoever cleaned my car didn't clean the roof. This is not the first time either as I had exactly the same on my previous visit ??
18 June 2024
Great center facilities
18 June 2024
Fantastic communication from the team very helpful
18 June 2024
Great customer service and Tom was extremely helpful.
18 June 2024
Excellent service
18 June 2024
Sytner experience is very easy.
18 June 2024
Excellent customer service from both meet & greet and service agent Debbie. With cost beating price compared with 3 nearest dealers would definitely recommend
18 June 2024
Hassle free
18 June 2024
All was ok
18 June 2024
I think his name was Tom. Professional welcome and programme explained. A positive experience throughout.
18 June 2024
Kept informed of progress and completed within estimated time
17 June 2024
Great service recieved by Tom
17 June 2024
Still waiting on Pippa from Bodyshop to arrange or return my calls re the paintwork !
16 June 2024
Everything was clearly explained.
16 June 2024
Service advisor was excellent
16 June 2024
Excellent job done
16 June 2024
Debbie was amazing but the mechanics didn't check my car properly before handling it back.
15 June 2024
I was relieved the electronic issue was diagnosed and fixed on the same day and all within the £120 diagnostic charge. My car was also given a complimentary visual inspection which was a really nice extra I hadn't anticipated
15 June 2024
I wasn't impressed at all in the first Instance dealing with Sytner Tamworth. However, both Matt and John restored my faith back in your business
15 June 2024
Good service
15 June 2024
It was a fantastic visit. I was really looked after by the lovely ladies. Nichola was amazing as was the lovely lady who kept looking after me.
15 June 2024
Very satisfied
15 June 2024
Work done quickly and efficiently
15 June 2024
Debbie was friendly and efficient as always. Service carried out efficiently.
15 June 2024
As above & friendly
15 June 2024
Excellent service by Tom
14 June 2024
Everyone was very nice and polite and helpful and it all went very smoothly and I was kept well informed throughout.
14 June 2024
Problem efficiently dealt with
13 June 2024
It was organised to be booked in easy and the manner the staff when taking car in was very good.
13 June 2024
Very satisfied
13 June 2024
Debbie was excellent, very happy with the service I received
13 June 2024
Always receive a polite and professional service
13 June 2024
Drew was on point, updating me throughout the day on my vehicle progress.
13 June 2024
Work OK but see answer to point (1) above. Realistically unlikely to use Sytner again as too disruptive to my work schedule.
13 June 2024
Professional experience
13 June 2024
Everything worked how it should from greeting to handing back of vehicle
11 June 2024
Great products with great service !
11 June 2024
Very efficient.
10 June 2024
Very helpful service advisor
10 June 2024
All items were done and on time.
10 June 2024
No problems, excellents comms
09 June 2024
Super friendly staff
09 June 2024
The team is very nice and friendly, Gemma was very helpful with all the questions
08 June 2024
This was Sandals Huddersfield not Sytber Tamworth
08 June 2024
Given an appointment within a reasonable time. Car diagnosed & repair carried out & Debbie Perry kept me well informed throughout as well as kindly arranging transport for me .. I was looked after very well.
08 June 2024
From start to finish the experience was noting short of excellent. Nichola was superb to deal with and updated me concisely on the work that had been carried out on my vehicle. She was the consummate professional and it made for a pleasant experience
08 June 2024
Dealt with quickly.
07 June 2024
From the moment you arrive everything is handled professionally. Clean environment. I had a lovely hire car that I didn't want to give back.
07 June 2024
Work was carried out precisely as instructed and my car was given back to me clean and tidy with a nice surprise waiting for me
07 June 2024
My booking handler and technician were both amazing.
07 June 2024
Repair was done quickly with no issues
06 June 2024
The staff were very helpful, polite and friendly. The service was great and the little touches such as free drinks and breakfast made it feel a little bit more special.
05 June 2024
Clear process, no issues, was kept updated
05 June 2024
Mechanics did what they said they would do and I was surprised at how reasonable I found the cost!
05 June 2024
Kyle looked after me and my car with a helpful and professional attitude great service
04 June 2024
Brilliant experience
04 June 2024
Swift turnaround
04 June 2024
BMW Tamworth was recommended to me by a former technician - which to me speaks volumes. I was told they really know their cars. Very positive experience thanks.
04 June 2024
Always staff around to help and updates given. Honest replies and outcomes
04 June 2024
They sorted all the issues I was having and managed to get it through under warranty which was fantastic
03 June 2024
Nicola was excellent
03 June 2024
Everything absolutely brilliant
03 June 2024
Cannot fault anything
03 June 2024
Good service
03 June 2024
Promised repair and vehicle inspection provided efficiently and on time.
03 June 2024
Great staff
03 June 2024
Quick and accurate and again the service message man that took after me as a credit to your company
03 June 2024
All that was required was completed. Also, Josh helped me to get onto MyBMW app and showed me the benefits of using it.
03 June 2024
Good service
03 June 2024
Very prompt service lovely support from Drew
03 June 2024
Poor service, no follow up.
03 June 2024
Spot on. Very pleased with the service, and because I'm disabled they did pick up my car and returned it. Which they don't normally do.??
03 June 2024
It's without doubt a great 5 star service
03 June 2024
Efficient service
02 June 2024
kept informed at all times
02 June 2024
No issues
01 June 2024
Yes very satisfied made to feel very welcome by the young lady who dealt with me and very helpful from the start of the process to finish very professional
31 May 2024
I love my BMW
30 May 2024
Andrew Peet looked after us and was extremely friendly & helpful
30 May 2024
A great service
30 May 2024
Kept informed what they had to do,likely completion time with me waiting
30 May 2024
I had a service problem that went back 2years to first service which I decided I would mention I was given a complimentary tracking and health check without charge
30 May 2024
The experience was fine
30 May 2024
Great service. Josh was helpful and friendly
30 May 2024
Car was returned spotless
30 May 2024
I have a service pack on my car and despite this they made sure that everything about the car was taken care of rather than the minimum. This included replacing my back tyres free of charge as they felt this should've been done when I bought the car
29 May 2024
Dealt with timely and efficiently.
29 May 2024
Service way too expensive for the work that was done. Car cleaned outside but inside not vacuumed or cleaned.
29 May 2024
Excellent
28 May 2024
Once again, as stated earlier the friendliness and professionalism of the staff was most encouraging. In addition, Gemma's courtesy call prior to and after the service were incredibly reassuring.
28 May 2024
No issues
27 May 2024
Very professional service & very nice staff.
27 May 2024
Having been completely satisfied with the knowledge and skills of the Staff at BMW Tamworth.
27 May 2024
Extremely efficient service from all
27 May 2024
No issues encountered
27 May 2024
When booking a service the headline price is then bumped up by non optional extras - not very good practice. Service in the garage itself was very good.
26 May 2024
Car was repaired well and the technician was Firstclass.
26 May 2024
Problems were highlighted.
26 May 2024
All sorted
26 May 2024
Work carried out promptly. Excellent communication.
26 May 2024
Service issues were managed by Andrew Peet - he was extremely helpful, professional and informative; this was an irritating problem but Andrew persisted until it was fully addressed - exemplary.
26 May 2024
Completely satisfied. First time visiting this site and we will return. A1 customer service and lovely refreshments area whilst we waited
26 May 2024
Service agent that was looking after me was great
25 May 2024
Drew was extremely helpful and personable
24 May 2024
Work done as expected
23 May 2024
Warranty repairs were completed extremely fast and updates provided all through out the repair.
23 May 2024
Lovely experience, I was kept informed updated and the team ensured I was comfortable whilst I waited.
23 May 2024
Friendly staff, good service,
22 May 2024
Quick turn around and everything explained
22 May 2024
Kept informed
22 May 2024
Friendly advisor
22 May 2024
Good service, the lady who dealt with me (forgive me I do not recall her name) was efficient and courteous.
22 May 2024
Tom was great, managed to get parts sorted, car was on a recall so explained issue and how would resolve.
22 May 2024
Coyle who dealt with me was excellent I had a couple of questions although he was not available at the time he then phoned me back within half hour and gave me all the answers that I needed excellent service thank you Coyle
22 May 2024
Excellent communication before, during and post the servicing of my vehicle. Nichola Price my service contact at Tamworth was courteous and knowledgeable, overall a most pleasurable experience.
21 May 2024
Very satisfied with Tom he is very good at his job and takes care of his customers.
21 May 2024
Very accommodating with dates and times for drop off and collection. Service was carried out on time and we were kept upto date throughout the process. Nothing was too much trouble.
21 May 2024
Always very friendly and helpful, has always been a pleasant experience at Tamworth BMW.
20 May 2024
nicola was really helpful
20 May 2024
Great service, very informative and pleasure to deal with.
20 May 2024
Engaging reception and good waiting facilities.
20 May 2024
Friendly professional representative,easy booking process, and quality work.
20 May 2024
Very satisfied
20 May 2024
Gemma was professional and friendly, she has great customer service skills.
20 May 2024
Service is always first class and facilities excellent
20 May 2024
No fuss service easy drop off and collection
20 May 2024
Great
19 May 2024
Poor experience. My window screen wipers weren't changed even though it was on the job sheet and I even asked on arrival. Massive inconvenience for me now to try and get this sorted
19 May 2024
Felt very valued and listened to especially with my requests.
19 May 2024
The whole experience was very enjoyable. The team made sure that I was made to feel like a valued customer. This is what I have been able to enjoy for many years with Sytner Tamworth.
19 May 2024
The overall attention to detail
19 May 2024
Will continue to use for servicing and car sales. Easy to book services online, staff are always helpful, and the works / servicing is always undertaken as agreed.
19 May 2024
EGR cooler was fitted upon recall
19 May 2024
Nothing to complain about. All perfect.
19 May 2024
Nicola was great at keeping me informed of the status of my vehicle
19 May 2024
As always Tom goes above above and beyond to help and provide me with superb service. He and Morene in parts have looked after me for more years than I can remember.
19 May 2024
All ran smoothly
19 May 2024
Prompt and communication was on point.
19 May 2024
Great service
18 May 2024
I love Sytner Tamworth, way ahead of any other BMW dealerships I've used. Will always take my cars there, not the closest but the best by far.
18 May 2024
Completed as explained and on time
18 May 2024
My vehicle was purchased from Sytner BMW Tamworth and every service has been completed to the highest level of customer care..
17 May 2024
Friendly people, good coffee.
17 May 2024
Great service and quickly as weel.
16 May 2024
Reliable work Best staff
16 May 2024
We were over the moon with our car when the work on it was completed we would like to pass our thanks to the mechanic who worked on our car he didn't stop he has made a brilliant job of it , it has never run so well.
15 May 2024
Michelle kept me updated sorted everything for me excellent service.
15 May 2024
The main faults were identified and fixed at a reasonable price.
15 May 2024
Easy booking and great service
15 May 2024
Work completed promptly, car returned cleaned and serviced.
14 May 2024
Did what was necessary, kept me informed, car was re presented to me cleaned inside and out, and on time.
14 May 2024
Kyle met every requirement to my customer satisfaction very professional, genuine, polite and more.
14 May 2024
Great customer service from Drew
14 May 2024
Absolutely incredible. Andrew again was brilliant, he was so helpful and knowledgeable and put my mind at ease when I asked him a couple things about my car.
14 May 2024
Kept up to date throughout the service. Polite and informative at the end. Always smiling.
14 May 2024
The service was well managed and performed well. When I booked in the service through the booking centre which apparently booked an all day stay ,when I told the booking centre I wanted the service carried out in a couple of hours.
14 May 2024
Found staff very helpful
14 May 2024
Debby was as efficient as ever
14 May 2024
Cannot fault
14 May 2024
Tom was amazing, very customer focused and really helpful
14 May 2024
Great customer care
14 May 2024
Good service
14 May 2024
With staff like Drew top marks is easy to achieve. He plays a big part in what we want from a customers point of view. He delivered a product to my home which is something I have never experienced before from any dealership. Thankyou very much.
14 May 2024
Seamless from drop off to pick up
14 May 2024
The service from walking into BMW Tamworth to the point of leaving was brilliant, friendly staff and a really clean showroom - and the cars were amazing. Gemma was looking after me and she was really friendly and approachable.
14 May 2024
Debbie was excellent in dealing with all of my concerns and she is a credit to your organisation.
14 May 2024
Andrew gave a top class service and made me feel like I mattered. Credit to the team. All the team in servicing at Tamworth are top class nothing is too much trouble for them. Know them all well now and they have my trust.
13 May 2024
Excellent service 5'
13 May 2024
Good customer service
13 May 2024
Excellent service
10 May 2024
Couldn't fault the entire experience.
10 May 2024
Great customer service
10 May 2024
Did the jobs in time everything was explained
10 May 2024
Good service
09 May 2024
Great service
09 May 2024
Tom from the service department is always excellent and looks after our vehicle. Always reassuring.
09 May 2024
Quick efficient service and excellent staff.
09 May 2024
Quick and efficient service, answered all my questions effectively.
09 May 2024
Everything went as smooth as it possibly could from booking to car in to driving away
09 May 2024
Drew from Sytner Tamworth should be given a massive pay rise. Absolutely goes out of his way for the clients
09 May 2024
Always great
09 May 2024
As above the friendly start the pleasant staff and feedback through the process was excellent
09 May 2024
The issue was identified and resolved easily with technicians, debbie my service manager contact was really helpful and communicated really well
09 May 2024
Like being in a 5 star hotel
09 May 2024
Service was very good from Sam from start to finish
09 May 2024
Very well looked after while waiting for the work to be completed.
09 May 2024
On this occasion with Debbie Perry specifically I was completely satisfied.
09 May 2024
Great
09 May 2024
Professional and easy, car was cleaned as well A+
09 May 2024
Excellent service, was kept informed and able to work on my laptop while the car was being serviced.
09 May 2024
Prompt diagnosis
09 May 2024
Prompt service, nice surroundings!
08 May 2024
Kept up to date with the service and costs
07 May 2024
Helpful friendly staff
07 May 2024
All carried out well.
07 May 2024
Very good but expensive
07 May 2024
Kept up to date with what was being dealt with including MOT, and looking after clients in the Service Waiting area / cafe.
07 May 2024
Convenient and well organised. Comfortable waiting area
07 May 2024
Good service. Kept me informed. On time.
07 May 2024
Updated me on progress.
07 May 2024
Thomas was brilliant.
07 May 2024
The services was done in a timely manner and pre booking was easy
07 May 2024
My Service manager Thomas Smedley
07 May 2024
Experienced delays picking up the loan car but the service agent recognised the issue and managed appropriate actions to rectify ASAP - well done!!
07 May 2024
No problem with repair. finished on time and car washed ??
07 May 2024
First time using tamworth,been to other bmw dealers but didn't get as nicer service as we got at tamworth
06 May 2024
All good
05 May 2024
The service was fantastic Josh and Jimmy went out of their way to get my car repaired for me before my warranty expired, giving me a great feeling of being a valued customer.
05 May 2024
All as expected
03 May 2024
Very satisfied from initial booking onwards.
03 May 2024
Good customer service
03 May 2024
Very efficient and works done well explained to me by the technician
02 May 2024
Tom looked after me very well and everything ran smoothly.
02 May 2024
Fantastic service. I booked a courtesy car and was given a 3 series M sport hybrid tourer absolutely beautiful car. I was looked after by Tom who showed me how the car worked etc. Many thanks to Tom who did a great job looking after me .
02 May 2024
Very easy experience helpful staff comfortable to stay and work while you wait- nice coffee Debbie was really great
02 May 2024
Work done professionally, video of wheels etc was useful
02 May 2024
Easy book in process, Relaxed environment whilst waiting, Drew was able to add a service to the preplanned MOT within a tight time scale.
02 May 2024
Again staff very helpful
02 May 2024
Sorted efficiently
30 April 2024
Great service (although it was a recall!)
30 April 2024
The person who looked after me was reliable, friendly and professional.
29 April 2024
Very happy with complete service from start to finish
29 April 2024
My contact was Nicola her service and communication was excellent
29 April 2024
Good communication and easy to deal with
27 April 2024
Everything explained what was going to be done
27 April 2024
A member of the team even came over and offered me a cup of coffee ??
27 April 2024
The service advisor Tom communicated perfectly throughout initial booking and was there on the day to personally welcome me and my wife.The workshop tech Mark was also very helpful and came to visit me whilst I was waiting to give me an update on car
27 April 2024
Whole team from reception team to service advisors took great care of me and my car
21 July 2024
Experience was all really positive, all staff were polite and attentive - when I had a query or questions, everything was clearly explained - collection of new car was straightforward and hassle-free.