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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Sharon Rickers

Managing Director

Miles Fisher

Corporate Sales Manager
  • Years in the industry 19

Mark Williams

New Car Sales Manager
  • Years in the industry 20

Nick Thompson

Used Car Sales Manager
  • Years in the industry 23

Nick Sheldon

Senior Business Manager
  • Years in the industry 16

Martin Fisher

Business Manager
  • Years in the industry 19

Richard Grantham

Business Manager
  • Years in the industry 16

Tim Clark

Business Manager
  • Years in the industry 19

Stephanie Smith

Used Car Sales Controller
  • Years in the industry 6

Mark Smith

Aftersales Manager
  • Years in the industry 22

Carl Rainbird

Service Duty Manager
  • Years in the industry 22

David Hunt

Parts Manager
  • Years in the industry 30

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Good customer service

Service

Looked after in a professional and pleasant manner and and kept informed by sales advisor Thomas Smedley at all times

Service

It was efficiently completed to my satisfaction.

Service

Looked after and kept informed by Thomas Smedley service advisor at all times

Service

Couldnt have had a better experience.

Service

Very organised and polite staff

Service

Had mot and brake fluid change effectively

Service

Again the customer service was excellent

Service

From booking to completion it was fantastic . Kevin was superb . Would also like to thank the technician . Problem fixed all in one day .

Service

Very supporting and helpful. I have never been to this dealer before and they where great

Service

very polite, professional and competent

Service

Staff went above and beyond to help me out

Service

Efficient from start to finish and clear guidance around Covid-19 process for my visit.

Service

Nicola/Nicole was polite courtesy and polite e to help myself

Service

Very well thought through, especially with covid procedures in place.

Service

Kept to my time slot and my car was finished within the estimated tome

Service

Very good service

Service

Availability Quality and attention Punctuality

Service

No problems

Service

From the point of dropping the car off to collecting the car I had total confidence that the service was being conducted by professional Technicians

Service

Very professional

Service

The staff at Tamworth have been really helpful

Service

I was very satisfied with my experience as everyone was very friendly and welcoming. I couldn't of been more happier with the service that was provided.

Service

Its nice knowing your car is in the right place. Staff are very nice and helpful.

Service

Sarah was brilliant

Service

Friendly efficient staff

Service

Communication and courtesy provided by all during the visit

Service

Booked in and work commenced and completed on time

Service

I had my own personal receptionist who was very polite, friendly and kept me fully informed

Service

With all the restrictions in place, the Tamworth branch has got a great system and always has pleasant staff to greet you and sort you as efficiently as possible.

Service

Very helpful and kept me fully informed during the day

Service

The COVID precautions in place were efficient and well planned. The staff were courteous and the repair was undertaken quicker than expected

Service

Great comma and service from Karen

Service

excellent service

Service

Had courtesy car waiting, job completed on time.

Service

All the necessary precautions were in place

Service

Again all the work was done in a safe clean professional manner

Service

Covid compliant. Time slot ran to schedule, service completed on time.

Service

It's local and always give a good service

Service

Excellent service

Service

My first time at Tamworth I will be using you in the future.

Service

Great service from the Tamworth site.

Service

Abnormal times but still made to feel safe and welcome. Would have liked a coffee all the same, the rules would have allowed that, but then again I could have walked and fetched one from nearby

Service

Helpful staff

Service

No problems and service as expected

Service

Easy and prompt as usual

Service

Experience all went well with no problems.

Service

Self explanatory

Service

The personal touch and the suport

Service

recall great

Service

good service and communications.

Service

I was looked after very well indeed. They did exactly what they said they would.

Service

clear and precise about what should happen and as always professional quality service.

Service

Great servuce

Service

Totally satisfied.

Service

Again only because of Debbie. Brilliant !

Service

The team were prompt, well mannered and friendly.

Service

Always the best.

Service

Ease of booking COVID style welcome Car available at agreed time

Service

Everything was sorted with minimum fuss and explained simply.

Service

Easy online booking pleasant competent staff who kept me well informed of what was going on

Service

Tom at the BMW service centre was great, as well as the staff at the reception, couldn't have been more helpful and welcoming

Service

Very well set up under current COVID19 rules

Service

All went smoothly. A pleasure to deal with.

Service

Good staff

Service

no problems at all

Service

My call was answered promptly and my service booked and completed 24 hours later.

Service

everything happed as it should and the covid precautions were excellent

Service

Courteous, professional and friendly.

Service

Everything I wanted doing was done well and promptly.

Service

Always looked after and made to feel important.

Service

The service we have always had from Tom is outstanding, wouldn't go anywhere else now

Service

All down to Tom! Easily the best person in the service department, helped me a number of times, always transparent and always goes the extra mile to make your visit better. A proper gentleman and a true asset to your company

Service

Great location, good price, good service

Service

Service and MOT carried out as requested and as agreed car was ready a short time after our visit to the local shops.

Service

Professionally dealt with from start to finish by Tomas Smedley. I have had the fortune of being dealt with by Thomas on the last few occasions and i have never been disappointed with the level of expertise, technical knowledge that Thomas demonstart

Service

Work carried out in a timely manner. And the precautions taken in relation to COVID 19 were excellent

Service

Sarah Pajor is my first port-of-call whenever I have any issues or queries related to my vehicle. She is easily accessible and provides quick responses. Whenever I have any issues, she very efficiently solves them.

Service

Faultless experience

Service

The service receptionist was most helpful nand polite.

Service

During these difficult times, the staff have maintained a very professional and personal service whilst working within the retrains of coved 19 regulations. I would certainly recommend Sytner Tamworth anytime.

Service

Excellent service very well organised

Service

Because all done with a friendly attitude

Service

The short lead time to getting a service, the modern way it was dealt with (e.g. ability to have a 'while you wait' service) and the communication throughout

Service

Staff polite and helpful. Timely service and transparent

Service

I want to thank Debbie for her help when I dropped off my car and the way she looked after me and kept me informed. Excellent service.

Service

Was what i expected

Service

Tom looked after me very well the car was dealt with quickly and again helpful technician who did the software update

Service

Service completed swiftly and no fuss.

Service

Good service

Service

Service gets done and due to waiting they got it done quicker

Service

Booking made at short notice when contacted. Car taken in on time while I waited and job done as per schedule. Well laid out facilities.

Service

Staff professional and friendly at all times.

Service

Smooth transaction from start to Finnish.

Service

Always good customer service get the job done quickly

Service

I have complete confidence in the service.

Service

Always had good service at Tamworth

Service

Lovely clean environment

Service

Everything carried out without and fuss or drama. Staff were professional and kept me informed throughout.

Service

Efficient process to ensure Covid safe.

Service

Vehicle started on time and completed in time frame

Service

Excellent as always. Sarah was the service advisor.

Service

Good service . Helpful to get the video explaining if your car needed any work doing

Service

As promised the time of waiting. Very pleased

Service

Collected vehicle and returned in timely manner, overall happy with Sytner Tamworth

Service

Very happy with the service and personalised approach to customer care

Service

never had any problems and when I have is always been sorted ASAP friendly staff

Service

Tom shows exceptional levels of customer service and nothing is too much trouble.

Service

Problem identified and resolved.

Service

Great service as soon as I pulled up from handing my car over to picking it up Needed a part which needed to be ordered so my car was kept overnight and was sorted the next day

Service

Great service and customer focussed

Service

Friendly and professional service given from all staff

Service

Good service

Service

Nicola looked after me very well and kept me updated throughout the process

Service

Nice staff - work carried out as detailed

Service

Good service felt you were important

Service

Car serviced and minor repair done, good communication throughout.

Service

Despite the challenges caused by Covid, the whole process was efficient and seamless and I was still able to collect my new car only 3 working days after making my decision to go ahead with the purchase.

Sales

Adrian & Josh were very helpful during the whole process

Sales

Very satisfied with the service we experienced

Sales

Ian the sales guy made this process go smooth and was brilliant as he waited for us later in the day for us to pick up the car

Sales

Very efficient with minimum fuss.

Sales

Easy, straightforward, no pressure.

Sales

During the pre-order stage, Ian was very helpful in providing the required information for me to make an informed decision. After the order and during picking up the car, Chris was very helpful and professional.

Sales

Great team, made me feel welcome, listened to me and my needs and worked tirelessly to confirm all the elements I wanted on my vehicle

Sales

the whole team at Tamworth Sytner were fantastic

Sales

Brilliant, friendly and extremely helpful staff. Showroom was well laid out and Covid aware.

Sales

Everything was clearly explained to us in the vehicle and Joe took the time to ensure I was comfortable in the car and knew all of the controls!

Sales

Made to feel comfortable and customer service is impeccable

Sales

Dealt with a great saleswoman Molly who was a pleasure to deal with and understood exactly what I was after in my new BMW......Thankyou Molly and the rest of the Team at Tamworth

Sales

Faultless service from test drive to collection.

Sales

Kept updated all the way through the transaction

Sales

The staff were very responsive to requests and maintained effective communication throughout the process.

Sales

In difficult times Sutherland Tamworth kept me regularly updated on the status of the car. The delivery was arranged perfectly.

Sales

The Best! Thank you

Sales

Nothing was too much trouble for the staff Kate Morris in perticular

Sales

Very professional & nothing was too much trouble

Sales

Great Service, Good Contact

Sales

Molly is really helpful and professional and understood my issues and fealty with them timely!

Sales

covid has taken away some of the personal touch but still very professional

Sales

chris was 1st class

Sales

Joe Cullen was patient and calm during a fairly long sales session while I made my mind up and decided on which car would suit me. He was very helpful and helped me without pushing me one way or another.

Sales

completely faultless

Sales

Nothing to complain about, all went very well.

Sales

The experience was brilliant and staff were very welcoming and helpful.

Sales

Great car, great deal, delivery of the car was on time. Excellent customer service. Always well looked after when you visit the show room.

Sales

Everything went smoothly, myself and my wife were well looked after. The car was fully prepared for the handover, and we were both very pleased.

Sales

Delivery was within the expected date. Excellent service .

Sales

The atmosphere at the dealers was very good considering the current situation and the handover was excellent. I dealt with Ian Haughey and was very happy with the way he handled things.

Sales

Easy informative nothing was too much trouble

Sales

Chris and Laura are very good at their jobs