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My bmw developed a drivetrain error message on the way to Tamworth. I drove to Tamworth Bmw and explained the problem to your front of staff. They introduced me to KAREN SUTTON who on hearing that I was heading to Heathrow Xmas eve took my keys.
Items not happy with are covered in the previous section
although my X1 has had a re-occurring problem with the display and there is only 6 months left on the warranty I voiced my concerns about it happening out of warranty and was assured that you would talk to BMW on my behalf if this fault was repeated.
Efficient and work done in time stated
The experience was great, car prepared and available on time.
It was carried out quickly, and I was kept informed at every stage
Friendly staff, good service whilst waiting.
Just feel ripped off - trying to charge £600 for a service and oil change is pathetic.
I have already given the reason above.
The staff, particularly Debbie who we dealt with were excellent, professional and very helpful.
Couldn't fault the experience(this time).
Even though they were unable to find the fault on the 1st visit, they got a comparable car in to prove the noise i was hearing wasn't right and it was fixed perfectly on the next visit.
Service completed ahead of time
There was a delay due to availability of parts but I was kept fully in formed which helped to plan my day accordingly.
My car had a flat tyre and they fitted me in without an appointment. I was made welcome and could work at the dealership until my car was ready.
Appointment available within 48 hrs following crash of BMW Connected. System patch loaded - so far working ok. Well looked after throughout drop-off and collection processes.
Excellent service even though the service was very expensive
car was returned covered in bird mess, over roof, windows. wings and bonnet and white leather drivers seat had large, black marks from which i presume was from the service technicians overalls
Tom the service advisor and Nichola in the past have been a pleasure to deal with. Both are very helpful and accommodating
The service advisers and customer facing staff were exemplary but let down by poor work shop practice.
Fault on clicking noise is still present but advised car needs a longer running in period. Door glas drop was fixed.
Brilliant very friendly and helpful
First time user at Tamworth and very impressed. All work completed within 4 hours on a Saturday morning. Well organised and much better than Stratstones in Derby that I have previously used. Will definitely return there in future.
My car was damaged during the courtesy clean! The valeting team had obviously pre sprayed my car with chemical which was either too strong or was left to dwell too long, this resulted in some of my trim being stained.
Costs are very high
As said before. Nothing about how I was handled by Debbie, only the information given via MOT and Healthcheck compared to information given at another visit 2 weeks later. Lack of consistency and or factual results make me somewhat dissatisfied.
Quick, useful and good experience
Had to wait quite a while to be seen, I was looked after very well while waiting though. Once the service representative got to me it was 1st class service
Pleasant, helpful, knowledgeable staff.
Excellent service from the beginning to the end
Service was excellent
it was a pleasant eexprence
They listen and care about the customer
Always good service and very welcoming staff who can't do enough. Car is well looked after and valet is a great bonus.
From the moment i drove into service then waited for 90 minutes as agreed,evertying points was exceptional.
Excellent service from.start to pick up of our new Car.
The car was in service on the 12th Nov. Everything ok apparently. 3 weeks later the dashboard said the breaks were broken. Took the car back. Over £600 the repair. Now the tyres are deflated. The steering is also loose. I am unhappy with the car.
No clarity on price despite request. This was for service not recent work done under warranty
Frustrated that battery wasn't covered on Warranty when I have only had the car 6 months and it was failing not failed and I was penalised for only making short journeys which is more to do with the fact that I am 37 weeks pregnant and have stopped t
Looked after me from start to finish, no hassle...and always made me feel in control.
The service advisor was very polite and professional and I was informed of the thickness left on my brake pads and given the option if I wised these to be changed.
Service is truly excellent
Always polite and helpful nice area to have a nice coffee
Video good, nice clean vehicle received back BUT front windscreen washer bottle empty. Nothing further to report here!
Very good service experience and well looked after by Debbie.
add online booking and get 5 stars :) telephone booking is obsolete these days. My booking wasn't even found when I arrived to service the car.
No problem with arranging and arriving. Customer service lady very good. Disappointed to find windscreen washers topped up with water no screen wash!!!
Car was serviced but came out with a bulb fault, had to be returned two days later...
Service and mot completed in time frame requested.
Treated very well and kept informed. The only reason I gave 9 not 10 was the price. Service was very good.
not impressed with the way service have responded to my request to open a case with BMW UK. Instead they have asked me to get in touch in the new year when the technician is available.
My needs was taken into account as was dealt with very quickly
Great Service in a friendly environment
The job was done to good satisfaction.
The customer service person Looked after me well. Very satisfied with the whole experience.
Everything to do with the service, MOT and pre-warranty expiry checks appears to have been completed to our satisfaction, our service assistant Daniel was very knowledgeable about the X1 model and very helpful and courteous.
Two weeks after having the car in for a service and rear brake pads replaced the car has to go in for a further service to have the brake fluid replaced. This is not the sort of service that I expect from BMW!
Score would have been 5/5 , but the clock was wrong when it came out of service!
All staff have been courteous and professional right from pre sales, sales and service whether that is phone/chat or in person at the garage.
Completing a major engine replacement is a very technical challenge but once again Sytner completed the task quickly and effectively . Customer service has always been of the highest order
The wet footwell issues was not solved, but these are often difficult to find, However service took me though what had been done to find it.
Everything went well despite having to leave my car there over the weekend as parts had to be obtained I was able to keep a loan car over the weekend.
Still got tyre pressure warning lights on
Great service with the smile , helpful staff , good communication
Sales rep was very pleasant. But original car that was ordered was given to another customer. Internal processes need to be reviewed how and why that was allowed to happen.
When I arrived it wasn't clear what I should do. The garage area you drive into for servicing is a great idea. Customer parking in general is also good. Once I handed my key over and was seated, again it wasn't clear what would happen next.
It was as quick as what they said
You did what you said you would do and the car was returned clean and in good order
Efftective, fast and friendly service was provided throughout.
Excellent always deal with Daniel & Tom. Very helpful and do a great job.
Debbie was particularly helpful. Thanks
see above. Promised paperwork has still not been sent to me
Service desk opened at 7am which meant wasn't late for work.
Only a brake fluid service but reasonably priced. The dealership was very smart and the hospitality was good. Slight downside was 2 hour wait (rather than the 90 mins I was advised) but the car was washed in that time, so no real complaint.
Clear precise information given which helped me understand what was needed.
Was not Happy
They have still not let me down
Only downside is price.
They couldn't have done any more
Everything was easy and went smoothly, salesman tried everything to get us a car, and even though we had to wait a couple of months for delivery this was not an issue and perhaps added to the excitement.
Lewis kept me updated throughout and gave me clear instructions on documentation that was required to avoid any delays.
Very nice service
No significant issues arising
All staff friendly and professional
Attentive staff member, informative, handover, arranged and kept to the time scale and all paperwork completed in a timely and professional manner.
Sytner Tamworth always provide excellent customer service and Martyn Timmis ensures the whole car buying experience is superb.
Again, buying experience fine which is why this survey concentrates on the buying experience.For buyers this is a given, it's the experience during the car ownership that separates the good from the bad garages. So 1/5 for overall, 4/5 for buying day
All as previously noted.
Great customer service from Lewis Wale BMW Tamworth
Excellent customer service by Chris Lewis
Martyn has always looked after me as a customer. Nick and Laura were great in the business side.
Great service and the 'reveal' of my car was enjoyable. The staff at Tamworth Very helpful- Lewis kept in touch over a number of months around my decision on a new car
From start to finish Martyn Timmis guided me through the complete process and was always welcoming, polite, very knowledgeable about BMW products and his enthusiasm is infectious, he's become a friend over the years
I received a great customer service. The member of the staff especially Martyn timmins was exta helpful towards the purchase of my BMW.
Very happy with Lewis and his help
Staff and service was excellent, sales and finance team. Only down side was the tyre repair & inflation kits was missing out of vehicle and I am awaiting delivery of the missing item.
From receptionists we received courtesy and coffee. Agents were informative and Mr Haughey was professional.
Polite service made the process special
Josh Blakemore was professional
Ian hagley was extremely helpful and caring in helping us make the right choice of car
Martyn Timmis the sales person who dealt with me was first class nothing was to much trouble..
Very helpful from test drive to purchase. Got a fair part ex valuation as well. They are doing their best to fault find the connected drive issue I have which is currently unresolved.
Extremely happy with the dealer Sytner and also my sales representative Ian Haughey who could not do enough to help me. Listened and was able to understand my needs and deal with all questions and situations that arose.