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Good customer service
Looked after in a professional and pleasant manner and and kept informed by sales advisor Thomas Smedley at all times
It was efficiently completed to my satisfaction.
Looked after and kept informed by Thomas Smedley service advisor at all times
Couldnt have had a better experience.
Very organised and polite staff
Had mot and brake fluid change effectively
Again the customer service was excellent
From booking to completion it was fantastic . Kevin was superb . Would also like to thank the technician . Problem fixed all in one day .
Very supporting and helpful. I have never been to this dealer before and they where great
very polite, professional and competent
Staff went above and beyond to help me out
Efficient from start to finish and clear guidance around Covid-19 process for my visit.
Nicola/Nicole was polite courtesy and polite e to help myself
Very well thought through, especially with covid procedures in place.
Kept to my time slot and my car was finished within the estimated tome
Very good service
Availability Quality and attention Punctuality
From the point of dropping the car off to collecting the car I had total confidence that the service was being conducted by professional Technicians
The staff at Tamworth have been really helpful
I was very satisfied with my experience as everyone was very friendly and welcoming. I couldn't of been more happier with the service that was provided.
Its nice knowing your car is in the right place. Staff are very nice and helpful.
Sarah was brilliant
Friendly efficient staff
Communication and courtesy provided by all during the visit
Booked in and work commenced and completed on time
I had my own personal receptionist who was very polite, friendly and kept me fully informed
With all the restrictions in place, the Tamworth branch has got a great system and always has pleasant staff to greet you and sort you as efficiently as possible.
Very helpful and kept me fully informed during the day
The COVID precautions in place were efficient and well planned. The staff were courteous and the repair was undertaken quicker than expected
Great comma and service from Karen
Had courtesy car waiting, job completed on time.
All the necessary precautions were in place
Again all the work was done in a safe clean professional manner
Covid compliant. Time slot ran to schedule, service completed on time.
It's local and always give a good service
My first time at Tamworth I will be using you in the future.
Great service from the Tamworth site.
Abnormal times but still made to feel safe and welcome. Would have liked a coffee all the same, the rules would have allowed that, but then again I could have walked and fetched one from nearby
No problems and service as expected
Easy and prompt as usual
Experience all went well with no problems.
The personal touch and the suport
good service and communications.
I was looked after very well indeed. They did exactly what they said they would.
clear and precise about what should happen and as always professional quality service.
Again only because of Debbie. Brilliant !
The team were prompt, well mannered and friendly.
Always the best.
Ease of booking COVID style welcome Car available at agreed time
Everything was sorted with minimum fuss and explained simply.
Easy online booking pleasant competent staff who kept me well informed of what was going on
Tom at the BMW service centre was great, as well as the staff at the reception, couldn't have been more helpful and welcoming
Very well set up under current COVID19 rules
All went smoothly. A pleasure to deal with.
no problems at all
My call was answered promptly and my service booked and completed 24 hours later.
everything happed as it should and the covid precautions were excellent
Courteous, professional and friendly.
Everything I wanted doing was done well and promptly.
Always looked after and made to feel important.
The service we have always had from Tom is outstanding, wouldn't go anywhere else now
All down to Tom! Easily the best person in the service department, helped me a number of times, always transparent and always goes the extra mile to make your visit better. A proper gentleman and a true asset to your company
Great location, good price, good service
Service and MOT carried out as requested and as agreed car was ready a short time after our visit to the local shops.
Professionally dealt with from start to finish by Tomas Smedley. I have had the fortune of being dealt with by Thomas on the last few occasions and i have never been disappointed with the level of expertise, technical knowledge that Thomas demonstart
Work carried out in a timely manner. And the precautions taken in relation to COVID 19 were excellent
Sarah Pajor is my first port-of-call whenever I have any issues or queries related to my vehicle. She is easily accessible and provides quick responses. Whenever I have any issues, she very efficiently solves them.
The service receptionist was most helpful nand polite.
During these difficult times, the staff have maintained a very professional and personal service whilst working within the retrains of coved 19 regulations. I would certainly recommend Sytner Tamworth anytime.
Excellent service very well organised
Because all done with a friendly attitude
The short lead time to getting a service, the modern way it was dealt with (e.g. ability to have a 'while you wait' service) and the communication throughout
Staff polite and helpful. Timely service and transparent
I want to thank Debbie for her help when I dropped off my car and the way she looked after me and kept me informed. Excellent service.
Was what i expected
Tom looked after me very well the car was dealt with quickly and again helpful technician who did the software update
Service completed swiftly and no fuss.
Service gets done and due to waiting they got it done quicker
Booking made at short notice when contacted. Car taken in on time while I waited and job done as per schedule. Well laid out facilities.
Staff professional and friendly at all times.
Smooth transaction from start to Finnish.
Always good customer service get the job done quickly
I have complete confidence in the service.
Always had good service at Tamworth
Lovely clean environment
Everything carried out without and fuss or drama. Staff were professional and kept me informed throughout.
Efficient process to ensure Covid safe.
Vehicle started on time and completed in time frame
Excellent as always. Sarah was the service advisor.
Good service . Helpful to get the video explaining if your car needed any work doing
As promised the time of waiting. Very pleased
Collected vehicle and returned in timely manner, overall happy with Sytner Tamworth
Very happy with the service and personalised approach to customer care
never had any problems and when I have is always been sorted ASAP friendly staff
Tom shows exceptional levels of customer service and nothing is too much trouble.
Problem identified and resolved.
Great service as soon as I pulled up from handing my car over to picking it up Needed a part which needed to be ordered so my car was kept overnight and was sorted the next day
Great service and customer focussed
Friendly and professional service given from all staff
Nicola looked after me very well and kept me updated throughout the process
Nice staff - work carried out as detailed
Good service felt you were important
Car serviced and minor repair done, good communication throughout.
Despite the challenges caused by Covid, the whole process was efficient and seamless and I was still able to collect my new car only 3 working days after making my decision to go ahead with the purchase.
Adrian & Josh were very helpful during the whole process
Very satisfied with the service we experienced
Ian the sales guy made this process go smooth and was brilliant as he waited for us later in the day for us to pick up the car
Very efficient with minimum fuss.
Easy, straightforward, no pressure.
During the pre-order stage, Ian was very helpful in providing the required information for me to make an informed decision. After the order and during picking up the car, Chris was very helpful and professional.
Great team, made me feel welcome, listened to me and my needs and worked tirelessly to confirm all the elements I wanted on my vehicle
the whole team at Tamworth Sytner were fantastic
Brilliant, friendly and extremely helpful staff. Showroom was well laid out and Covid aware.
Everything was clearly explained to us in the vehicle and Joe took the time to ensure I was comfortable in the car and knew all of the controls!
Made to feel comfortable and customer service is impeccable
Dealt with a great saleswoman Molly who was a pleasure to deal with and understood exactly what I was after in my new BMW......Thankyou Molly and the rest of the Team at Tamworth
Faultless service from test drive to collection.
Kept updated all the way through the transaction
The staff were very responsive to requests and maintained effective communication throughout the process.
In difficult times Sutherland Tamworth kept me regularly updated on the status of the car. The delivery was arranged perfectly.
The Best! Thank you
Nothing was too much trouble for the staff Kate Morris in perticular
Very professional & nothing was too much trouble
Great Service, Good Contact
Molly is really helpful and professional and understood my issues and fealty with them timely!
covid has taken away some of the personal touch but still very professional
chris was 1st class
Joe Cullen was patient and calm during a fairly long sales session while I made my mind up and decided on which car would suit me. He was very helpful and helped me without pushing me one way or another.
Nothing to complain about, all went very well.
The experience was brilliant and staff were very welcoming and helpful.
Great car, great deal, delivery of the car was on time. Excellent customer service. Always well looked after when you visit the show room.
Everything went smoothly, myself and my wife were well looked after. The car was fully prepared for the handover, and we were both very pleased.
Delivery was within the expected date. Excellent service .
The atmosphere at the dealers was very good considering the current situation and the handover was excellent. I dealt with Ian Haughey and was very happy with the way he handled things.
Easy informative nothing was too much trouble
Chris and Laura are very good at their jobs