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Great Service in a friendly environment
The customer service person Looked after me well. Very satisfied with the whole experience.
The job was done to good satisfaction.
My needs was taken into account as was dealt with very quickly
Everything to do with the service, MOT and pre-warranty expiry checks appears to have been completed to our satisfaction, our service assistant Daniel was very knowledgeable about the X1 model and very helpful and courteous.
Great service with the smile , helpful staff , good communication
Sales rep was very pleasant. But original car that was ordered was given to another customer. Internal processes need to be reviewed how and why that was allowed to happen.
You did what you said you would do and the car was returned clean and in good order
Efftective, fast and friendly service was provided throughout.
When I arrived it wasn't clear what I should do. The garage area you drive into for servicing is a great idea. Customer parking in general is also good. Once I handed my key over and was seated, again it wasn't clear what would happen next.
It was as quick as what they said
see above. Promised paperwork has still not been sent to me
Excellent always deal with Daniel & Tom. Very helpful and do a great job.
Debbie was particularly helpful. Thanks
Service desk opened at 7am which meant wasn't late for work.
Only downside is price.
They have still not let me down
Only a brake fluid service but reasonably priced. The dealership was very smart and the hospitality was good. Slight downside was 2 hour wait (rather than the 90 mins I was advised) but the car was washed in that time, so no real complaint.
Clear precise information given which helped me understand what was needed.
The time they take is very good, like the camera video and the ckeanliness
The work was carried out quickly
Generally happy but it took way over the 90 minutes advertised for the service
Can't fault the service and premises but two & half hours while I waited was too long for just an MOT. It's always been my experience there that things get done at a quite relaxed pace!
Changing of ties completed in 1 hr however it took 2 extra hours to clean the car. The advisor did apologise but I feel that this is excessive
The roof developed a leak which hopefully has now been fixed on the second attempt. It was unfortuate that BMW ignored the advice given by both me and the technitian as to the probable cause and subsequently was not fixed on the first attempt
Vehicle was in for recall to fixing on rear aerofoil.Also fluid chec' undertaken. Car cleaned and vacuumed all within 90 minutes
Very friendly and helpful advisor
Tom, who dealt with us was excellent and helped us to solve our problem with a good outcome.
Misleading information caused me to pay £90 unnecessarily for brake fluid change
Attentive and helpful staff. Nice environment.
The work was carried out as advised. We were told the car would be ready to collect at 12.30 . we arrived on time, but the car was not ready until 13.30. Time is an expensive resource for everyone, not just Sytner. you need to improve on this.
Debbie, as previously, provided excellent and friendly service.
Staff excellent, couldn't have asked for more.
Speedy excellent service
Work carried out in a timely way, very nice valet on car. Price advised and adhered to. Friendly staff from booking, through the welcome, refreshments, service technician, valet and great service advisor. Altogether a good experience
Needed new tyres which were arranged and fitted when requested
Excellent service and attention
Kept informed of the cars problem being sorted
no problemsonly complaint ,thought it expensive for two hours work
There was a minor fault with my car which, I appreciate, was difficult to isolate. However, they persevered and finally rectified the fault.
Very professional from the time I arrived to when left ??
BMW customer service is always exceptional however I did feel the cost of £550 for an MOT and service a little overpriced as originally told on the phone when booking in that it would be approximately £320
Work carried as per recall notice, however, on returning home discovered a section of black BMW trim and sharp stainless steel clip on back seat. No mention of this or where it had come from. Had someone sat on it ,.it would have easily wripped seats
Great service all round
when presented with a bill for 2800 that started at 2000 I questioned this and its was reduce to 2400. I don't believe the costs charged are representative of the actual repair. It is plain and simple profiteering.
Although I am happy with their service and attention to my requests my initial problem still hasn't been fully resolved
As previous stated!! My allotted service advisor was far too busy to attend to me, just wonder how many other customers that day, that were found obviously more important than myself, and had spent £1200 with Sytner Tamworth?????
I don't have any suggestions as to how to improve the experience
Great service and nothing is to much trouble ......
Great service, very swift
Simply five stars. Nichola from service department credit to BMW. All staf manager makes me feel I am welcomed at BMW. That is the reason I am buying BMW . BMW such a fantastic cars, but at the same time fantastic after sale services.
Very friendly, helpful, good coffee!
10/10 Birmingham BMW had told me there were various things that needed to be done to the car. Tamworth were brilliant, no problems and checked all the areas I was concerned about.
Notwithstanding the issues above there was efficiency in the front of house.
My car hasn't as yet been sorted and i am unable to drive my car
Car job done and health check plus wash
Always helpful and keep your car looking lovely
My car was not washed and cleaned after this service was offered. They had my car all day and I picked it up in the evening. The lady I dealt with did apologise and offer to wash it, but I did not want to wait at tea rime for this. Slightly annoying.
Very easy stress free and staff are very friendly
Always ready to help me at short notice
See comments above, and although my issue was not fully answered, all involved gave it their best shot
They could not fix the problems that they were notified about and somehow introduced two new problems. I will have to book the car in yet again.
The service I received was excellent.
Didn't get 100% cost paid on a fault that was dealership's fault in my opinion.
Very good but expensive
I thought the drive in service centre js an excellent feature, however I'm dissatisfied with the time taken to complete a routine service. In total it took 4 hours, and after reviving my Vhc video by text, it was another hour before I got my keys
The service was to a satisfactory standard. All faults reported were addressed and rectified on the same day saving repeat visits. The only downside is I was not offered a drink on arrival, which is a shame given the long trip I had made.
Excellent customer service from Nicola Bailey in the service department I was kept well Informed throughout
The sales teams approach to finding the right product on budget was appreciated. The car that we purchased wasn't one that I was aware of but better fits our current needs.
Kept informed of progress and topped up regular with refreshments whilst waiting.
Good communications. Treated like a valued customer.
all aspects of the warranty claim were dealt with in a totally professional manner, by a knowledgeable and courteous team.
Perfect, every time!
The service was excellent by all staff involved in particular Ian and Laura who worked really hard to ensure I got everything I required in the new vehicle. In addition the support I received when handing back my old vehicle was invaluable
Nothing to complain about
All issues resolved swiftly and accurately. Can't really ask for more.
Over the years me and my partner have had several different makes of cars and we have never been treated so well. We even said we would buy another bmw just based on the service you provide.
Vehicle was booked in for a health check,but in particular have used Sytner Tamworth before and always found them to be professional when dealing with them.
I had an overnight puncture.. Rang Sytners Tamworth at 8 am who confirmed they had tyres in stock and would be able to check the car and fit a new tyre the sme day Deborah Perry was the Service Adviser that greeted me. Deborah gave me great service .
Length of time waiting given nature of job.
Excellent facility, easy to park, friendly knowledgeable staff.
Always looked after
All work evaluated, quoted for accurately and completed on time.
Great service as always
For me this represents complete satisfaction with an eye, always, to room for improvement.
Lot of money for what appears to be an oil and filter change. Environment at Tamworth is excellent for customers who wait.
The lady (Nicola i think) was great and very apologetic and arranged to have my car fixed quickly, but did involve disruption to me and my business. Im still watching the brakes fix as i am unconvinced, but lets wait and see.
Valeting wasn't as good.Wing mirrors dirty,and inside of windscreen was dirty. The boot wasn't very clean......!!! I did not receive any after service paperwork.!!!
Poor communication and status of vehicle to allow collection planning
Very friendly and professional
By now an expected level of overall service again has been achieved
Excellent Service & Communication
Staff very pleasant.
First class service - no problems whatsoever
Only went fir MOT advised that a service was due excellent
They investigated the issue and resolved it to my satisfaction
I booked in advance to have my tyres done but when I arrived the tyres weren't there so had to be ordered on the day. This meant waiting for a long time. Although I made it clear that I needed to leave at a certain time, I ended up leaving very late
Great communication as always
Overall the experience was good but keeping my car overnight was unexpected and arranging a courtesy car was problematic (mainly as I had no idea I would need my driving licence). All caused by a part not being delivered in time.
Good service from the customer agent Tom, who recognised me from several years ago.
Easy to do business with, fitted me in with no issues whatsoever. Given a single point of contact (Kevin in Servicing who was awesome), all work done to a high standard.
I don't know if it was part of the check, but just after leaving the centre, I got an Adblue refilling warning. I would have saved time if it would have done that directly in the same check.
Car fixed and covered by warranty.
Once again, superb customer service - staff extremely knowledgeable and nothing was too much trouble
Greeted, looked after, good value. What's not to like?
My after sales contact looked after me very well. I had an excellent loan car for the day. Oh and the coffeee is excellent.
Good service, pricing could be more competitive when compared to EMAC service plan recommend pricing.
Sorted out the issue why I waited, even though it was a last minute emergency
Customer advisor lacked customer service skills.Uncomfortable experience and not valued as a customer. Seemed to feel that the only thing they are interested in your money. Possibly one of the worst experiences in 30 year. Disappointed!!
Whenever I visit I get a warm welcome and my problems are sorted.
The staff are friendly and polite and keep you informed as to what is going on with your car
The video was clear and informative. Gave clear indication of condition and future work
It all went ok
Emilia provided a 1st class service and made sure the experience in terms of engagement and timings was
MOT only done
Always an easy and relaxed process.
Would be completely if it was just the satisfaction of the local dealership. However BMW central have reduced the score by refusing to repair an issue they have acknowledged.
I am very fussy about my car and i know it's always in good hands at Tamworth
All work completed as requested
Slick and professional
1st class service every step of the way
Clarity of appointment booking, scope and payment.
not enough characters on here to give you a full explanation. I will say, all they are interested in is money and selling cars, not interested in solving customers issues.
High quality and well run facility
Great prompt service
From start to finish flawless service
Lovely centre, easy to use. However, they forgot to reset my service light so that when I collected the car, I had to go back into the showroom whilst they took it back to reset.
Very good service
I was disappointed when being the first to arrive at 7.40am, I was the last person after 4 others pulled in afterwards to be seen to.
friendly helpful staff .
I found the experience easy, without stress and impressed by the organization. I am also impressed by the preliminary actions being contacted before the event to plan the date. The car is too clever telling you when it needs the next service !!!!
Friendly, professional, timely and informative. Particularly Debbie Perry who looked after us from start to finish of the process, giving good continuity of service.
Only went in for rear pads - came out with a new X5!
Nicola Bailey managed my visit and was professional and friendly. She spotted an error on the invoice and corrected it immediately.
A poor experience
Good customer service. Attentive and considerate staff
Very Helpful and the wife was happy
Very professional in all aspects
Quick professional and helpful staff.
Good communicating skills from your team
Debbie was great!
The Service was excellent and the building is state of the Art!
I booked the car in for a specific piece of work which was completed on time and resolved my issue.
Efficient service carried out the next day on from my initial phone call to book my car in.
Great service kept me informed about how much it was going to cost and how long it would be. Thank you Debbie
Cannot fault any part of the service experience
Because you booked me in with just 24 hours notice; amazing!
I THINK YOU OVER CHARGE TO FIT ONE NUMBER PLATE ON LABOUR
From start to finish the dealer was customer centric, ensuring to focus on my needs to help resolve the issue the vehicle. The dealership is very welcoming, excellently presented and has staff who are polite and willing to assist.
No gripes whatsoever
the service, feedback and responsiveness from chris (sales) and nick (business manager) was excellent
Communication ahead of my appointment was excellent. Support and communication throughout the time I was being served by Sytner was brilliant. The facilities are the best I have experienced in a car servicing facility.
The staff and facilities are 5 star
Dealt with recall issue and good communications
Technician could not see a problem so he assumed there was none - he should not be so dismissive a customer's complaint and should have bothered to ask questions. Not impressed with Sytner's service - hope this is not of foretaste of things to come.
Following an issue with Sytners of Sheffield, I needed to have my car serviced for the first time. Sheffied and Tamworth liaised on the problem and my requirements were met by Tamworth without issue.
I Was informed about the diagnosis of the problem and appropriately cost of the repair which was carried out on the same day. It meant that I wasn't without the car.
Great and friendly service very prompt
Excellent customer service
The way you are meet and greeted taken into the service department show to a table and offered a drink you feel it's being looked after
Staff kept me well informed and like the video of the car being checked over and the report emailed to me
Great personal service and a great product
Always receive courteous professional attention. Excellent customer care and staff in all departments.
Great customer service and attendiveness, however wrong part fitted during a warranty repair.
Always very helpful and friendly
We were very well looked after and everything clearly explained.Some problems came up on the car inspection but these were dealt with very well
Very satisfied with all sides of the business I have dealt with although at busy times the wait can be long
Fast track service whilst I waited meant I could work with WiFi with a cup of tea! Also matched price of a tyre with my local fitter. Really nice informal immaculate environment.
Excellent service and communication from the staff especially Debbie Perry
Every detail was thought about and handled in a professional manner.
Everything done as I expected, but as I have an outstanding issue I cannot rate the service any higher.
Would have been a 5 but the WiFi was a bit poor in the waiting area. Otherwise all great.
No fuss. Easy experience
Service was spot on, & the staff were excellent, as always.
Very good. Replaced the air con condenser (under warranty) without any hassle.
My car was MOTd and serviced promptly. It was washed for return to me.
Good communication, listened to my issues and resolved them.
Everything was very easy and slick and good customer care.
Quick and organised..nothing less or more..
Everything was done quickly and efficiently. There seemed to be a lack of reading material for those who chose to wait for the service to be done. When you were at Four Oaks there were newspapers to read.
Couldn't have asked for more.
We were met and treated very well by friendly people , video of what you did to the car , and returned to me cleaned inside and out ...very satisfied
I don't feel I can trust the work carried out due to my windscreen washer not working before an MOT and not working after it has passed its MOT
Quick, efficient. Completely satisfied.
Phoned & told about car service. Lots of other additional items added to service.Also MOT offered at the highest price only when I mentioned that other BMW garages its cheaper price did match but as a regular customer felt less valued.
Staff and service was excellent, sales and finance team. Only down side was the tyre repair & inflation kits was missing out of vehicle and I am awaiting delivery of the missing item.
From receptionists we received courtesy and coffee. Agents were informative and Mr Haughey was professional.
Polite service made the process special
Josh Blakemore was professional
Martyn Timmis the sales person who dealt with me was first class nothing was to much trouble..
Ian hagley was extremely helpful and caring in helping us make the right choice of car
Very helpful from test drive to purchase. Got a fair part ex valuation as well. They are doing their best to fault find the connected drive issue I have which is currently unresolved.
Extremely happy with the dealer Sytner and also my sales representative Ian Haughey who could not do enough to help me. Listened and was able to understand my needs and deal with all questions and situations that arose.
Nothing was too much trouble. Car delivered on date
Fantatic adrian was great
exclent service from start to finish
Process of sales and service from Adrian Wood, the car etc has been great. The fall down has been on the finance side as detailed above, which is as stated meant to be the simplest part of the process, but has not worked in this instance
Excellent experience from the moment I stepped into the dealership from host, Ian from sales, business manager Jack and Laura. All stars and Ian is awesome in mannerisms and patience.
Lewis was brilliant nothing was too much trouble
The salesman had excellent product knowledge and knew exactly how to make a deal for me. The changeover from my previous vehicle could have been complicated but all went as planned
Staff polite and friendly
Chris took the time to get us the right vehicle (which was in stock) and with Lauras' help, the right deal. Chris also did a full handover, going through all the operational detail of our new car. It was a genuine pleasure.
Over all very well and kind friendly approachable staff. When collecting the car I forgot my driving licence and had to return back to work for it.. maybee jsut a gentle reminder to the customer to bring all appropriate documentation.
Martyn was really helpful and assisted me with everything efficiently
Lewis Wale was knowledgeable, friendly and very patient with no pressure He has helped me understand the complexities of my new car and its difference from my previous MB cars. He and other staff members took care to look after my disabled wife
Knowledgeable friendly staff
Adrian our sales guy was very warm and welcoming and went above and beyond to meet our needs. ??
Kept up to date on the full progress of the sale
It was great dealing with the Junior sales Executive Molly Rogers, first class service and has installed complete confidence in the brand
Couldn't fault the staff at all, all very kind and welcoming.
Because I was satisfied with the service provided
On the whole excellent.
All excellent service via sales executive Joe Cullen. Prior to commitment Joe Cullen organised a days trial in 3 Series car. Support also from finance partner dealing with PCP Plan.
Martyn Timmis is excellent - been buying from him for a long time
Product knowledge, generally putting us at ease.
Great comms and handover from Josh and Chris
I was impressed with the process. I was offered expert advice and kept fully informed. The dealership was clean, modern and welcoming. All of the staff were friendly respectful and caring. All went to plan and exceeded my expectations.
When collecting a new car with new fitted options , I feel that more time is needed during handover to fully cover all the features of the vehicle which are sold to you. Still not got Parking Plus to work after paying for the option.
BRILLIANT SALESMAN WHO EXPLAINED NEW TECHNOLOGY OF VEHICLE
When you walk in the place the atmosphere is so happy and professional
Chris Lewis, was very attentive to our enquiries. He showed us various vehicles and advised the best one for my Motability needs. Would recommend Chris and BMW Tamworth every time.
Because all the people involved in my purchase were very professional.
As above - service from chris and mark was excellent - regular dialogue re progress through the purchase process and the delivery/collection of the car was memorable....
I took a while to decide on the car I would buy. Ian took plenty of time to go through options and develop the car that I am delighted to have purchased. The handover was 'special' & informative. The whole experience was enjoyable.
Ian Haughey who was the salesman who was great and kept me updated whilst my car was getting delivered However 1 week later I found out the paper work was not completed properly I had to go back to the centre to sort it out.. which wasted my time !
Tim really searched everywhere for the colour car I wanted. He managed to find the exact car I wanted even with the extra bits on which I really like. I know this was quite difficult due to availability and deadline.
Perfect and enjoyable experience
No issues with taking delivery of the car, handover was smooth and did not take long
The car was under a sheet, wife impressed
All went well and smooth. No hard sell. Sales staff were great.
Dealership team were great. Joe Nick and Lucy were all very professional.
Professional seamless process
On time, everything was done
Adrian was absolutely brilliant, can't recommend him highly enough.
Great car great service and a very fast turnaround from coming in to driving off with a car which was very important for me
Every sorted and taken care of for me.
Adrian Wood, who looked after me this time and when I bought my previous BMW was excellent and I hope he will be there to look after me again next time.
I had to remind them about the loyalty discount, the car was not full with petrol as agreed and the front number plate was incorrectly fixed. That said they resolved all three to my satisfaction.
There was a few complications and also no of the little things like hand over gifts that make you feel your purchase is appreciated not just any other customer
Brilliant support and great advice, very happy with all aspects of Tamworth bmw
Joe Cullen went the extra mile to give me the best deal he could & he succeeded. He also kept me informed at all stages of the buying process.
Purchase and delivery was quite painless. Sales person, Chris Lewis, has been most attentive and pleasant to deal with. Finance persons always a bit more tricky with the typical performance to get a reasonable deal.
Nice friendly staff and very nice showroom Great coffee
Have vehicle that has specification I require plus more due to BMW Tamworth.
I have dealt with Martin Timmins on all of my five purchase.
the car was delivered as said no problems Joe Cullen sales person was very knowledgeable
On all occasions I was made welcome and there seemed to be genuine desire to be of service, both Chris and Laura were professional throughout the buying experience.
New car within a week did not expect that
Initial order and collection were excellent. Phone calls unanswered frequently,and disorganisation during the wait for delivery were totally unacceptable
All of the above inclusive of well trained staff in a very nice environment.
Very good service.
Clean sales area and a Josh was great to deal with
Fast and friendly
Again this was down to the professional way we were dealt with by Lewis.