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Excellent customer service
easy of booking and general high standard by all staff
It was a pleasing experience with no issues .
Adrian the BMW supervisor who sold me the car was great throughout there process, really helpful and attentive.
Price quoted for replacement tyres was ridiculous.
Tamworth have gone above and beyond to help me resolve my Used car issues!
BMW Tamworth have always shown care and attention to detail on my behalf, they make you feel like your family, we are, BMW family
Excellent service from Lola from when the car was booked in to collection of the vehicle after service. Everything was ready when we dropped the vehicle off, and any questions we had were answered
Very efficient and helpful staff. Kept me informed throughout the process and even when the parts were going to take longer to arrive arranged for BMW to supply a rental car. No hassle, just a great service.
Personable and excellent service
Great comms and service from staff
I was able to work easily using the facilities whilst waiting for my service. I was looked after very well and given regular updates on the progress of the service.
As described in the previous section the contact, quality of work and professional attitude to all aspects of customer service is unsurpassed in my lifetime of motoring....
I was questioned why I didn't book the part I was getting fitted at this visit when the car was serviced 3 weeks ago. I was told when booking the appointment that the service team may not have time to fit the part as well as service - so why ask?
Continued feed back and great surroundings in the lounge area with the ability to work
Very professional & great staff.
Only negative is it can be difficult to get through to service when busy
Staff are brilliant and informative.
Of concern upon the car being returned a colleague pointed out that the bonnet, drivers side was out of line-a metal object was discovered under the bonnet(retained)-once removed the bonnet shut-not good.
Car was in for 6 hrs and still had same fault when I got it back
rELIABLE STAFF, FULL KNOWLEDGE OF WHAT IS REQUIRED AND EXCELLENT COMMUNICATIONS.
Always pleasant staff at Tamworth
My vehicle was in for an MOT and warranty checks,and was completed very quickly.
As explained in question one.
The process for this service and Mot was very good apart from having to pay extra to bring down the excess on the courtesy car. Lola Was friendly and efficient
I feel that the prices are higher than they need to be, especially for safety items , such as braking system.
I have been using Sytner since the 90's over which time the vfm has reduced. Used to be offered a curtesy car by default or a collect and return service. This is no longer the case which means that my day is disrupted whilst I wait for the car.
everyone was very attentive and helpful
Good communication and good service.
Everything was done professionally
Excellent facilities and staff
Done everything I ask for.
my car was checked, I had a message sent with video showing me my car The coolant was changed on the day and car cleaned Inside and out .
Everything was handled effortlessly with little disruption to my schedule. The only reason that it didn't warrant top marks was the extended time taken for parts. I realise that this is an issue for BMW Germany but the buck stops at Sytners
Really friendly and helpful, easy to arrange repairs and all done very quickly with a full health check video
The Service Department did there best in trying to find the fault with the Alarm on my Z3, but didn't do so. It's now a matter of elimination, to see which Alarm Sensor is causing the problem, and this will take time.
Karen Clougher and her service manager were brilliant - thank you
Everything was done as promised with no delay.
Sarah went out of her way to help even when BMW Assist had not booked the job in
Well dealt with at every level.
3 hours is to long to wait for a service collect and deliver prefered
Fortunately the need for my visit was elementary and simple but this was not treated as a trivial matter. It was given respect and treated with all the significance of a far more complex issue.
Completed in the time quoted
The service showed I need new Brake pads you were going to Phone me when this has been approved by the leasing company I am Still waiting
Again - very satisfied with Debbie Perry I will give her 5. How can you service a car - ie change brake fluid and then few days later have warning for engine oil service etc and need another visit. Luckily Debbie got involved and things improved
Made a request for a minor bodywork quote, still awaiting it weeks later (after chasing at the weekend).
Staff went to lengths to resolve the concerns that arose.
Always satisfied with the service, only issue is the prices are a bit high.
Best dealer I've been to after a bad experience at Stratstone
Great environment and really pleasant team
The service was carried out promptly while I waited and was completed before estimated timeframe. I could not have asked for more help from the lady who co-ordinated the service - 1st Class!
very good service
First class service well looked after
I found Sytner to be extremely helpful and were professional in their approach
See previous answer Both my wife and I own new BMW vehicles and sadly Sytner Tamworth may not be our first choice for future servicing or our next vehicle purchase.
Took longer than estimated but staff were friendly and helpful, a free coffee and a good site.
I shouldn't have had to battle to have my car serviced. I told BMW 3 weeks prior to arranging the Fast Lane Service that I wanted to have it serviced early on the Service Inclusive Pack. They told me on the day of the service they wouldn't do service
It was a frustrating experience trying to book the vehicle in. We didn't receive the call back as requested and had to chase through a personal contact in the finance dept. There was no coordination in terms of what service was required.
Very slick operation
It was what I expected, and the lady was good at what she did who dealt with me
The Staff who dealt with me were very professional and knowledgeable
Smooth Service experience. Expected on arrival.
Members of staff are all very professional in their respective fields making each visit a pleasurable experience.
Went smoothly everything explained
as above plus car was cleaned even though time was short
The service I received was superb. I was kept informed about the issue that came to light whilst the service was being carried out and what needed to be done to resolve it.
Fantastic customer skills and hospitality
Work carried out on time and I was able to wait while it was carried out.
Explained they would need my vehicle for a couple of hours and would ring when ready which is exactly what they did.
Staff at Sytner Tamworth are always helpful, friendly and efficient
Polite and efficient service Very helpful and apologetic in resolving a problem with my vehicle after collection
A little slow in resolving an issue
Excellent in a word.
Please see above
The personal friendly and polite but items got missed during the service which was disappointing. I have been a regular customer of the garage now for around 3 - 4 years and purchased and assisted the purchase of 3 vehicles, this came as a surprise!.
Arranged courtesy car, was called 2 days before and told wirk eould omky raje 30 minutes. After 2 1/2 hours i told them to forget the wash as I had to go. Had to cancel golf match planned for 1 hour earlier!!!
Quick appointment, efficient service
Car was ready when I was told it would be, no hidden extra's, staff very efficient.
The initial work was completed as promised. Parts required for subsequent repairs to the steering were arranged for delivery and fitting the following day, and a courtesy vehicle was made available for the duration.
Made to feel welcome and giving what was expected from a BMW agent
Information about the vehicle during service about the faults and actions taken with video link from arrival to service was good.
Was in for Mot & oil services.Always get a professional service at Sytner Tamworth.
well organised ,good customer service ,with regular updates with what was going on and when my car would be ready.
I was very impressed with the advice and assistance provided by Daniel Armston in connection with an extended warranty claim.
Very friendly staff , Very well organised, and lets you know everything about your car.
Josh has been BRILLIANT in terms of his manner and customer service.
Great product, great staff.
Sytner have given a great service every time. Debbie has been particularly good- no difficulty with Sytner at all. It is the reliability of the car and Time I have to spend keep on going backwards and forwards to the garage that is the issue as above
Excellent all round. Lovely coffee and biscuits served whilst waiting and nothing too much trouble. Relaxing enviroment to wait in with good view of the workshop.
In addition to the above, I appreciated the telephone reminder of the service and the follow-up call to make sure all was well.
Very disappointed not B M W is it!!!
I thought Debbie the service Debbie provided was excellent. Went above and beyond what was required to ensure I got great value as well as great service.
The issue wasn't resolved on the first visit to the dealership
Great service every time
I was given conflicting information as to when the service was required ie at 18000 miles for one annually for another. + I was told about a service plan after the car had its first service and therefore no longer qualified.
Took 2 visits to sort the issue. In the end it was a software upgrade which I was told should have been found at first visit.
The service received was modern, professional, polite and welcoming. While waiting for my car to be dealt with I was offered coffee and the waiting area facilities were first class. Lola , the member of staff who dealt with me was excellent.
Done what I required
The person dealing with the car is doing a great job, it's a technical issue which requires further investigation.
Outstanding service received as always from Karen in the service department. She is an absolute credit to your team and a pleasure to deal with. She has 1st class communication via emails as requested with myself being deaf. Works very well for me:-)
Very welcoming site, polite staff, but uncompetitive price wise.
Totally looked after from when my vehicle was dropped off to when it was collected. Treated with courtesy and respect.
helpful staff. fats response. made my wait as comfortable as possible with coffee cake and wifi/ plug sockets
Always had a very good experience with each visit.
As stated above, the experience was very professional and warm. The courtesy vehicle was a very pleasant surprise.
There was a bit of confusion regarding the service package but all was sorted
Good service, kept me updated, video health check and excellent friendly staff
Arrived. Handed the keys over, and returned to collect it and everything was completed and the car was washed / valeted
they listened to my explanation of the problem and they say they have solved it.
All the information was given to me, where to park my car to what was being done, via a video, Every one was very polite
Car was still dirty after courtesy clean
Very efficient. Great staff member, Deborah who looked after me.
Very switched on customer focused and Lola couldn't have been more helpful, superb attention to detail, she needs a pay rise..
Quick, easy to book online, service completed within 90 minutes, helpful staff and good environment where I could work whilst I waited.
Easy to book, nice welcome on arrival, completed on time, nice to receive a video of the car whilst waiting, good service wash.
Only 250 letters in this part of survey not enough spact to tell you of the farce that went on
Estimated time was correct and good service whilst waiting
Karen Clougher is always very accommodating when our cars are in for service, her service would always receive five star rating. I was dissatisfied recently when a punctured tyre was changed and my wheel was damaged in the process.
Very smooth, enlightening experience as the process is all visible
Very helpful from everyone concerned
very satisfied with service . but the waiting time needs to be shorter
Dealer put the wrong grade of oil in my M3. I drove it home only realised when I checked the paperwork. Had to drive it back to them for it to be drained and correct grade put in. Not very happy and won't be using this garage again.
Because of the service I received . Maintenance done on time as I waited at the dealership. Well it was done quickly and efficiently.
Seamless from arrival to departure. I booked a 90 min while u wait and used the free wifi to do some work. Car was ready within the hour and returned washed and vacuumed.
Service assistant Debbie Perry was good and helpful .
The service team provided good service. They diagnosed my car visually and replaced the front tyres with relative speed and ease. Also, my car was washed twice on 25th May and on 1st June 2019.
Car was serviced in the timescale promised and other issues were fixed as requested
Coffee, professional staff, attention to detail
I highly rate Sytner Tamworth for their professional and efficient Service Staff. Any problems, Debbie has always been helpful and advised me to take the right timely decision for necessary work to be carried out. Well done Debbie and the team.
The whole experience is actually very satisfying. We had a courtesy call to remind us of our appointment. On arrival I was warmly greeted. The job took 2 hours as I was told it would. Nice to be able to see into the service centre itself.
Quality of staff - both service reception and engineering
I am a Chartered Engineer myself and able to make qualative assessment .
Gave my vehicle back with the problem unresolved. Been waiting nearly 1 week for a phone call from the service manager Mark who has failed to contact me!
No issues with the service on the day. Car was turned around in good time and the service personnel kept us regularly informed.
Totally looked after
They have always been very helpful in my dealings with them.
Please see my comment above. Emilia was an absolute star, owned the problem, communicated with me perfectly and exceeded all expectations. Perfect example and a credit to the brand
Service itself & advisor were great. Issue is that my car came back with paint removed from the front bumper due to an over zealous valet with a jet washer, currently still trying to sort this out.
Undercover drop off is great.
90 minute appointment turned into 200 minutes
Job not satisfactory complete
Professional & friendly approach
Great environment and completely honest service
Quickly diagnosed the fault, and kept me informed throughout.
Service could of been 5 stars and completely satisfied but was let down badly as they only ordered one tyre whether it was company or BMW sales it was poor.
Every thing dealt with to my satisfaction.
no issues so all good
service was completed within 2 hours and went smoothly
Service and facilities as expected
Great service aground especially the personal conversation with the master technician regarding the steering alignment.
The oil filter housing was damaged during the service, which I appreciate is a known issue and it was dealt with well. The customer service was very good, but it should be at the costs being charged.
Emilia met me at the service centre and processed me very quickly
Surprise brake fluid change.
see 1 -
See previous comment
fast efficient service by everyoe
Service I received was adequate, however the cars paintwork was scratched presumably when it was washed, I mentioned it the following day, emailed a picture and was asked to make an appointment for them to look at it. I am struggling to find the time
Think the service received from Michael Lennon was excellent went that extra mile,he's a true asset to the company. I would without a doubt recommend bmw to family and friends
The fault was found and corrected, not completely satisfied due to the fact that my 4 chrome tyre valves were removed and replaced with plastic ones. And only 3 chrome valves were left in my centre console tray.
My car was ready.. I was sat the other side of the glass screen looking at it for 30 minutes!!!! When I asked why no one was around to give me my keys the girl replied everyone was in a meeting.. Which I could see anyway!!!
Information fed back on requirements and actions
Excellent drive-in greeting and assessment of your needs. Very helpful staff . Service was completed promptly and well with the time period quoted. The car was valeted to a very high standard. All staff very pleasant & nothing is too much trouble.
There was a mark on the centre console when my car was returned and without any hesitation Lola had the car taken away and cleaned, no fuss, just dealt with straightaway
see above, was promised a video, still waiting for it!
Clean and friendly
The service experience was good.
Professional, efficient and very friendly
Great service by Tom Smedley, his professionalism from start to finish was astounding as usual. He kept me informed regarding my cars progress throughout, as long as Tom remains at your company I will continue to bring my car to you.
Despite my ongoing issue with the vehicle (please reference prior email), i have been very pleased with the service from Sanzhez at Sytner Tamworth.
Sytner Tamworth has been a completely different experience. I called them to state my car desperately needed a service and had warnings for oil and brakes. They fitted me in within 3 days! The customer service was fantastic, treated like royalty!
Apart from finding two dust caps missing from my vehicle
Great service, nice people.
My sales agent was only unavailable on one occasion, due to a misunderstanding on my part but a cup of coffee later another person had all of my details and was able to attend to me just as professionally as my normal sales professional.
No nonsense service
Such a great showroom, with welcoming and extremely friendly staff and great customer service.
Salesman josh Blakemore did everything he could to help me choose the right car and nothing is too much trouble for him
Everything organised perfectly.
Easy to deal with.
i couldnt have asked for anything better, from taking a test drive and having all the features demonstrated to me, picking the colour and spec i wanted and getting my extras all fitted, the whole process went smoothly without any problems.
pleased with level of sales knowledge
The only issue with the organisation was with the paperwork issued. A full listed acount for each item purchased was not offered without asking. This we find to be a significant fault
Completely satisfied felt well looked after and valued by Lewis Whale who looked after me.
Sytner Tamworth are an exemplar Centre for all BMW Services.
Very satisfied, with no problems at all
I've bought at least 4 BMWs from Sytner and based on my exprience at Tamworth, my wife purchased a beautiful 435d xdrive convertiable a week later :) ........you dont get a better recommendation
The whole process went smoothly I was constantly kept up to date by emails or phone.
Lewis Whale is a very professional sales person who takes time to ensure you buy the vehicle you really want.
Could have been a tyre kicker, as it happens we were on our way round the corner to purchase another Audi TT roadster, popped in to Sytner on the off chance to peep at a Z4. None in showroom, however one was materialised to test drive immediately.
Very helpful and patient when chosing the car and arranging test drives. After order good communication regarding delivery and collection of the car.
I would personally recommend my sales contact Martyn Timmis, my recent G20 330i is the 4th BMW purchased through him.
Really is the time sat about factor
Excellent service from day one of ordering to collection of the car
Service was good, as was the delivery time. Within 4 weeks I had my car.
Very satisfied, salesman Martyn Timmis was professional and able to answer any questions that I had, he always kept me up to date with the delivery and spent plenty of time at handover explaining the controls.
20 yaers purchasing new cars from German manufacture i have never had such poor service .
I was very satisfied on the delivery of my vehicle has it was delivered on the time we was told. Josh who handed it over to us was very helpful and explained everything we needed to know. Nothing was too much. I feel he is a credit to your team.
Car was available on the day told
Great service provided. The handover was superb and all questions asked were answered with no problem.
This is my 6th BMW & to be phoned the day before delivery to be told they had sold the car to someone else is not what I expect, so there has been a certain amount of stress involved in this purchase... continued in answer box below.
Salesman was very helpful
Top class show room & service, lots of help in picking the right car from jack lightburn & Adrian wood.
have had good relations with the bmw sales team
Martyn Timmis and colleagues made our car buying experience hassle free and we've ended up with a great car and a great deal!
We were able to have the car we wanted without a long wait.
I was very pleased with Sytner's of Tamworth. They rang me on the Thursday to see if i wanted an up grade, which I said yes. I asked would it be ready for me to pickup the following Wednesday, which they said yes. The hand was all done very well.
Did everything I asked.
Excellent service from the the salesman very professional and helpful
Complete satisfaction from obtaining a demonstrator ( over night) , having my questions answered ( some required searching for answers which were then sent to me promptly) to keeping me informed on car delivery date( which was unexpectedly delayed )
At purchase, the BMW system advised the car was 'in stock', but it still took two weeks to get it to the dealership - including all of the Easter bank holiday. For the seven HUNDRED pounds you charged me for delivery, you should have done better.
Great service and Ian was kind and understanding to all my needs