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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Sharon Rickers

Head of Business
  • Years in the industry 34

John Knowles

Head of Sales
  • Years in the industry 26

Mark Williams

New Car Sales Manager

Nick Thompson

Used Car Sales Manager
  • Years in the industry 25

Martin Fisher

Used Car Controller

Nick Sheldon

Senior Business Manager
  • Years in the industry 18

Ben Rycroft

Business Manager

Karen Wilson

Business Manager

Laura Parker

Business Manager

Tim Clark

Business Manager

Mark Smith

Head of Aftersales

Karl Yates

Service Manager

Tom Lane

Bodyshop Manager
  • Years in the industry 7

David Hunt

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional, through this pandemic

Service

They had checked my car for a possible fault i had told them about within twenty minutes.

Service

On time and i was kept informed

Service

Sarah Pajor was very efficient and very curtious on the service day and her attention to detail was grate. She sorted out my finance and I was able to pay online while I waited for the car service to be completed.

Service

No waiting around, efficient service throughout

Service

The scheduled brake fluid service was carried out in a timely manner and a very thorough vehicle inspection was carried out to provide a detailed report with video confirming the condition of the vehicle in minute detail for my assessment and action.

Service

Met at reception with a friendly smile and welcome Service carried out on time. Video check is a great service for the customer. Great attention to Covid requirements Sarah Pajor was very friendly and dealt with me very professionaly.

Service

Friendly staff and pleasant surroundings.

Service

This is my 3rd contact with BMW Tamworth. This recent contact has been superb. The previous 2 contacts were up there with some of the worst customer service I have experience So my dealings with Sarah have restored a little faith

Service

done exactly what they said they would

Service

Very professional service. I liked the health check and the offer of a free car wash. I was also thoroughly impressed with the work carried out by Thomas Smedley.

Service

Kevin efficient and friendly

Service

Good service

Service

From taking my car onto site with COVID restrictions everything was dealt with in an excellent manner . I find the video sent to me by the technician very informative , and when collecting car again very satisfied with service received

Service

Helpful assistance and information on procedures and attention to detail was excellent, explaining what work was being carried out

Service

As above. Very efficient but I still felt like a valued customer.

Service

Debbie Perry was my contact before, during and after the service recall on the X3. My experience with Sytner throughout this process was first class. Thank you

Service

Everything was taken care of as promised Debbie was excellent in explaining everything to me and she is very courteous

Service

Friendly and professional

Service

Everything works like clockwork, great facility

Service

Process was easy from start to finish

Service

Very helpful and polite staff

Service

If I could give more stars I would. Went above my expectations and more

Service

Friendly people and no pressure

Service

Earlier issues with lost engine cover quickly sorted out

Service

Everything was done in a timely and professional manner. No undue waiting, no surprises, no miscommunication

Service

Fantastic service from start to finish. Debbie was fantastic.

Service

Job done in good time while I waited.

Service

Due to coronavirus some facilities were restricted so a proper assessment could be made. However the concerns over the virus and measures taken were impressive.

Service

A slick and efficient service with excellent facilities. The best garage/service facility I have experienced.

Service

Only came in for an MOT but good initial service video

Service

Debbie Perry was really nice, chatty and efficient.

Service

Still give a good service even during these difficult times with covid restrictions

Service

Service advisor was polite, helpful and completely understood my requirements.

Service

Reception and the quaity of service work is very high.

Service

Very fast and very helpful on the day, always great coming down to sytner tamworth

Service

Always professional and polite.

Service

Excellent in all aspects

Service

Trustworthy team

Service

NINETY POUNDS TO BE TOLD THE BATTERY WAS LOW. SHOULD HAVE BEEN TOLD IT NEEDED A NEW BATTERY.AND I WOULD HAVE ONE FITTTED.

Service

I brought the car in to have the washer jets cleared, they managed to service the car, fix the washer jets and top of my ad blue which was great. I also liked the video that was sent showing work being done on the vehicle.

Service

The same, feeling welcome, explained everything

Service

Good service - I just dropped in one day as the car had a load of faults pop up. They squeezed me in, diagnosed it, ordered the parts and fixed it the next day.

Service

Covid safe, efficient service.

Service

Staff were excellent.

Service

Always great service from Sytner Tamworth

Service

Extremely satisfied especially with the help and explanations/assistance received from the service co-ordinater Nicola Price

Service

Everything went as it should.

Service

No issues - everything completed satisfactorily

Service

Despite a hiccup with the car developing a further fault the morning after I collected it, it was immediately brought back in by BMW Assist and then extra steps taken to ensure that it was thoroughly road tested to avoid further issue.

Service

No issues

Service

The service centre is very good. And very professional, that's why I come back each time.

Service

Kind, professional, able to help

Service

It was an easy process that was well organised and the result to me the customer was 1st class

Service

Efficient, highly organised, on time, high levels of covid safety! Excellent!

Service

Got to the bottom of the issue after initial confusion

Service

Completed on time and budget.

Service

Very good service at very good price. Video of car and talk through by mechanic was very useful.

Service

Again great service

Service

Work was completed in the time advised and for the agreed price.

Service

Wheel refurbished to really good standard at a very reasonable cost.

Service

excellent customer service

Service

Very efficient

Service

Staff as always very efficient and competent.

Service

Emily was fantastic, very professional and kept me informed of my car's progress

Service

The service I received was second to none. I was kept informed at all stages of the work. The service technicians video was full of detail and the support from Emily was amazing. Managing to convince the lease company to make all the repairs needed

Service

Debbie Perry was very helpful, went above and beyond to make sure I got my car back to me same day.

Service

Battery replaced at reasonable price and at agreed time. I am always very Impressed by the use of video to display the checks on the car by the mechanic. This communication really informs me as to the general condition of the vehicle.

Service

The required part was obtained overnight and installed expeditiously.

Service

Emily and Sarah both worked hard to keep us Covid safe and well informed throughout the process.

Service

Well organised

Service

Easy to deal with Debbie who was very clear and helpful.

Service

Regular updates throughout my car service and a collection time that suited myself.

Service

Service completed promptly

Service

Please see above

Service

Excellent service. Feel looked after, that you're a person not a number. Feel I can trust them - they will do a good job and won't rip me off by doing unnecessary work

Service

Excellent, I'm currently needing to isolate for cancer treatment. Car collected MOT d and returned.

Service

Everything was carried out smoothly and good communication received from all staff involved.

Service

They look after you

Service

Very thorough and reassuring. Especially the video.

Service

I couldn't fault the way I was dealt with by Debbie. Very polite and professional and gave clear guidance in respect of Covid-19 measures. Perhaps a higher spec loan car would have completed my experience.

Service

comfortable wait in the showroom quick turn around

Service

Couldn't have expected any more.

Service

Level of service first class.

Service

The experience was handled very well.

Service

Simple process

Service

Quick appointment, efficient, polite.

Service

Very informative

Service

Quick service with video explaining what the problem

Service

Very happy with all aspects of my Service.

Service

Fast and efficient service

Service

Good service

Service

Very well organised, pleasant staff,quick and efficient.

Service

Great service for Tom

Service

Car ready on time no problems.

Service

No issues and felt safe given current Covid circumstances

Service

Good service

Service

No problems - kept to time and very courteous service

Service

?

Service

Perfection

Service

Not able to find fault. Good staff.

Service

everything compleated on time

Service

As above

Service

In and out with a minimum of fuss

Service

Tom who dealt with me was very helpful, friendly and courteous. My thanks to him??.

Service

The car was collected, as I am disabled by a very pleasant guy,he took time to let me know what would be done, and upon return of the car, he fully explained what had, and had not been done

Service

Staff are attentive as soon as you enter the building.

Service

This occasion very satisfied.

Service

As above, service from Tom is excellent

Service

Your staff member who greeted me on the day of my service was polite, efficient and professional

Service

The service rep (Emily) was very good and dealt with me very professionally and with a friendly service Very pleased

Service

No issues, just good expedient service

Service

Great friendly service

Service

A replacement car arranged and waiting when I arrived and dealt with efficiently

Service

The service carried out was as the BMW standard.

Service

I have always been completely satisfied with the standard of work and cleanliness that Sytner Tamworth have given my vehicles

Service

Again all down to karen

Service

Easily done online

Service

I gave a completely satisfied star level because throughout the time my car was with BMW I was always kept up to date on what the situation was regarding my car. I also like the video service that is provided by the technician.

Service

My expectation was exceeded.

Service

Great communication, collect and deliver always happens as booked.

Service

Good friendly assistance

Service

Easy to deal with

Service

Efficient k

Service

fast friendly and very impessive

Service

Good efficient service, very helpful

Service

Quick honest service

Service

Very satisfied though I would have preferred the car to have been picked up.

Service

Excellent service

Service

A smooth process all the way

Service

As above

Service

Great staff Informed throughout the day of progress Covid precautions excellent

Service

Very Professional service from Tom.

Service

Spot on very detailed

Service

Everyone was very helpful, whilst things were different due to Coronavirus BMW Sytner Tamworth tried their hardest to not let that affect the quality of my service. Debbie was amazing and so helpful.

Service

Really professional service. Everything properly explained, COVID-19 protection measures properly throughout and implemented. Quick turnaround on repairs.

Service

Was contacted about a recall, got me booked in and the work was done effectively

Service

Work was carried out within the day

Service

Kept in the loop with everything from start to finish

Service

It was a vehicle check

Service

The staff at BMW Tamworth are lovely, courteous, always a pleasure to deal with.

Service

Nicola was very friendly and made the experience very easy.

Service

Easy to book, great reception service. I like the video check of the car. Great procedure. On time.

Service

Sorted fault with my vehicle very quickly ans to my satisfaction. Also Emily weaver service advisor who dealt with me was excellent couldnt fault what she did went to great lengths to sort issue with my car extremely pleased.

Service

Because I am completely happy with your services

Service

Work carried out successfully after initial issues.

Service

The only let down with the service I received is that I was not given a loan vehicle for the day. At the time this was no loan vehicles available for 4 weeks and during the pandemic I was not allowed to stay inside the dealership

Service

Customer service was great and they had my car done very quickly.

Service

As above

Service

Same answer

Service

Excellent customer service from Ksren

Service

Always take my car here. Generally good service. Fault that I didn't see I should pay for was covered by goodwill from BMW, which the staff requested, so I was pleased with the outcome.

Service

See 1 above

Service

Good service

Service

Everything explained in detail from safety procedures to cost of service.

Service

Went smooth- informed beforehand what to expect

Service

As above. Well organised.

Service

The service I received from arriving on site to being met by Sarah was excellent. Very well managed during a difficult time. Overall very happy.

Service

Everybody was very efficient

Service

Excellent service

Service

quick and easy to deal with! always a pleasure even in these difficult Covid times. Staff are on the ball!

Service

Lots of issues sorted

Service

Helpful and problem was sorted and fixed quickly

Service

Really slick process

Service

They did a very good job with my car

Service

Everyone was very helpful

Service

Good communication throughout process

Service

Prompt service. Polite staff.Repaired and handed over on time.

Service

They sorted out all issues with my car

Service

I delivered my vehicle to the service centre clean ready for the technicians to work on the car. The car was returned to me in the same clean condition with all work completed. Very professional. Thank you for looking after the car whilst working.

Service

Throughout the whole process from start to end, my contact with BMW was efficient, effective and professional.

Service

Sarah Pajor was excellent and very helpful.

Service

Quick service

Service

I haven't use the car since but i believe everything is OK

Service

Good communication

Service

Great service as always

Service

The service took less time than estimated & I was pleasantly surprised that the bill was less than originally quoted.

Service

Very straightforward, well organised and quick, whilst being friendly at the same time.

Service

Everyone at Sytner Tamworth worked together as a well oiled team to make, what is after all a distress purchase, a pleasure.

Service

Good communication and time keeping

Service

The precautions for COVID-19 were well organised, the team were welcoming and the service was carried out as promised.

Service

under current circumstances , extremely well handled . I was safe and comfortable at all times.

Service

I was impressed with their Covid protocols . The experience was friendly and efficient and felt personised . When I bought the car I explained to the salesman that a Bmw could be obtained anywhere but I was also buying into Sytner. So far so good.

Service

Courteous and professional staff when I recently took my car in fit its first service. I informed them of a couple of minor issues with the car which they addressed and resolved during the service.

Service

Professional, efficient and friendly service.

Service

Tom kept me informed about my service issue at all times. Very helpful.

Service

Quite simply, a job well done.

Service

Very quick

Service

Considering the current problems my car was dealt with efficiently.

Service

I required a new battery as a matter of urgency. My vehicle was treated as an emergency which is vital to me. As this was the day before second lock down, well done to the team at Tamworth.

Service

Friendly people

Service

went as smooth as could in these times

Sales

The sales team were very efficient

Sales

Chris was attentive, always keeping me posted and such a great person to have through the whole experience. There is really nothing that can be faulted

Sales

Not as pushy as I'd found others in the past. Options were offered and explained, but if I didn't want them I wasn't nagged incessantly. Lockdown has it's own frustrations of course, but though Sytner managed well given the challenges.

Sales

Sales department were quick and efficient and sorted everything

Sales

Chris Lewis was great and made the whole experience of buying a car painless

Sales

Considering the current circumstances it was a smooth and easy transaction.

Sales

Chris Lewis help with his product knowledge of all the technical stuff he talked me though pairing my phone to selling me a car that suited all my needs and it was quick and trouble free Great team

Sales

All delivered to plan with no issues

Sales

From start to finish a truly professional experience.

Sales

The salesman's professional approach and a genuine desire to help and please his customer was first class.

Sales

I got the car i wanted for the price I wanted with professional advice and support from Molly Rogers and Ben

Sales

A minor issue with software required a return visit to the garage within a week which should have been identified as part of the PDI.

Sales

Clear instructions during a difficult time, was not as special taking delivery but no fault of bmw as was measure that had to be put into place to protect everyone which was second to none, praise everyone,

Sales

Josh blakemore and Lewis Wale where very helpful at every stage

Sales

Amazing customer service

Sales

Repeat business for BMW. Love the brand, quality and customer service. Special thanks to Joe Cullen and Laura Parker

Sales

I was kept fully up to date on my lead time, and got my car 3 months earlier than expected.

Sales

Excellent service and was shown how to work the car even in the situation we are in at the moment.

Sales

As above - a very easy and frictionless experience, and I'm delighted with my new vehicle!

Sales

Professional friendly staff good knowledge of the product calm relaxed conversations.

Sales

As stated above, the professional service and advice offered by Lewis was exemplary. As our original enquiry was made September 2020, our visit to the Tamworth Dealership was made to feel very safe even through the Covid 19 issues.

Sales

all COVID rules were obeyed and the handover was easy and safe

Sales

Kate was so helpful and understanding to my needs in regards to budget and preference

Sales

Excellent service. The showroom is lovely and everyone I dealt with was friendly and welcoming. I took two cars out for a test drive and covid processes were in place to enable this to happen. No pushy sales tactics which is nice.

Sales

Staff at Sytner very helpful as usual even in these difficult times

Sales

Very friendly and understanding