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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Sharon Rickers

Head of Business
  • Years in the industry 34

John Knowles

Head of Sales
  • Years in the industry 26

Mark Williams

New Car Sales Manager

Nick Thompson

Used Car Sales Manager
  • Years in the industry 25

Martin Fisher

Used Car Controller

Nick Sheldon

Senior Business Manager
  • Years in the industry 18

Ben Rycroft

Business Manager

Karen Wilson

Business Manager

Laura Parker

Business Manager

Tim Clark

Business Manager

Mark Smith

Head of Aftersales

Karl Yates

Service Manager

Tom Lane

Bodyshop Manager
  • Years in the industry 7

David Hunt

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not able to find fault. Good staff.

Service

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Service

Car ready on time no problems.

Service

everything compleated on time

Service

Very well organised, pleasant staff,quick and efficient.

Service

Great service for Tom

Service

No problems - kept to time and very courteous service

Service

Perfection

Service

No issues and felt safe given current Covid circumstances

Service

Good service

Service

Tom who dealt with me was very helpful, friendly and courteous. My thanks to him??.

Service

As above

Service

In and out with a minimum of fuss

Service

The car was collected, as I am disabled by a very pleasant guy,he took time to let me know what would be done, and upon return of the car, he fully explained what had, and had not been done

Service

Staff are attentive as soon as you enter the building.

Service

This occasion very satisfied.

Service

As above, service from Tom is excellent

Service

The service rep (Emily) was very good and dealt with me very professionally and with a friendly service Very pleased

Service

Your staff member who greeted me on the day of my service was polite, efficient and professional

Service

No issues, just good expedient service

Service

Great friendly service

Service

A replacement car arranged and waiting when I arrived and dealt with efficiently

Service

Easily done online

Service

My expectation was exceeded.

Service

Again all down to karen

Service

I have always been completely satisfied with the standard of work and cleanliness that Sytner Tamworth have given my vehicles

Service

I gave a completely satisfied star level because throughout the time my car was with BMW I was always kept up to date on what the situation was regarding my car. I also like the video service that is provided by the technician.

Service

The service carried out was as the BMW standard.

Service

Great communication, collect and deliver always happens as booked.

Service

Good friendly assistance

Service

Easy to deal with

Service

Efficient k

Service

Excellent service

Service

fast friendly and very impessive

Service

Quick honest service

Service

Good efficient service, very helpful

Service

Very satisfied though I would have preferred the car to have been picked up.

Service

A smooth process all the way

Service

Great staff Informed throughout the day of progress Covid precautions excellent

Service

As above

Service

Very Professional service from Tom.

Service

Spot on very detailed

Service

Everyone was very helpful, whilst things were different due to Coronavirus BMW Sytner Tamworth tried their hardest to not let that affect the quality of my service. Debbie was amazing and so helpful.

Service

Kept in the loop with everything from start to finish

Service

Work was carried out within the day

Service

Really professional service. Everything properly explained, COVID-19 protection measures properly throughout and implemented. Quick turnaround on repairs.

Service

Was contacted about a recall, got me booked in and the work was done effectively

Service

The staff at BMW Tamworth are lovely, courteous, always a pleasure to deal with.

Service

It was a vehicle check

Service

Nicola was very friendly and made the experience very easy.

Service

Sorted fault with my vehicle very quickly ans to my satisfaction. Also Emily weaver service advisor who dealt with me was excellent couldnt fault what she did went to great lengths to sort issue with my car extremely pleased.

Service

Easy to book, great reception service. I like the video check of the car. Great procedure. On time.

Service

Because I am completely happy with your services

Service

Work carried out successfully after initial issues.

Service

The only let down with the service I received is that I was not given a loan vehicle for the day. At the time this was no loan vehicles available for 4 weeks and during the pandemic I was not allowed to stay inside the dealership

Service

Customer service was great and they had my car done very quickly.

Service

Excellent customer service from Ksren

Service

As above

Service

Same answer

Service

Everything explained in detail from safety procedures to cost of service.

Service

Always take my car here. Generally good service. Fault that I didn't see I should pay for was covered by goodwill from BMW, which the staff requested, so I was pleased with the outcome.

Service

Good service

Service

See 1 above

Service

As above. Well organised.

Service

Went smooth- informed beforehand what to expect

Service

The service I received from arriving on site to being met by Sarah was excellent. Very well managed during a difficult time. Overall very happy.

Service

Everybody was very efficient

Service

Helpful and problem was sorted and fixed quickly

Service

Lots of issues sorted

Service

quick and easy to deal with! always a pleasure even in these difficult Covid times. Staff are on the ball!

Service

Excellent service

Service

Really slick process

Service

Everyone was very helpful

Service

They did a very good job with my car

Service

They sorted out all issues with my car

Service

Prompt service. Polite staff.Repaired and handed over on time.

Service

Good communication throughout process

Service

I delivered my vehicle to the service centre clean ready for the technicians to work on the car. The car was returned to me in the same clean condition with all work completed. Very professional. Thank you for looking after the car whilst working.

Service

Throughout the whole process from start to end, my contact with BMW was efficient, effective and professional.

Service

Sarah Pajor was excellent and very helpful.

Service

Quick service

Service

Good communication

Service

Great service as always

Service

I haven't use the car since but i believe everything is OK

Service

The service took less time than estimated & I was pleasantly surprised that the bill was less than originally quoted.

Service

Everyone at Sytner Tamworth worked together as a well oiled team to make, what is after all a distress purchase, a pleasure.

Service

Very straightforward, well organised and quick, whilst being friendly at the same time.

Service

Good communication and time keeping

Service

under current circumstances , extremely well handled . I was safe and comfortable at all times.

Service

Quite simply, a job well done.

Service

Professional, efficient and friendly service.

Service

Tom kept me informed about my service issue at all times. Very helpful.

Service

Courteous and professional staff when I recently took my car in fit its first service. I informed them of a couple of minor issues with the car which they addressed and resolved during the service.

Service

The precautions for COVID-19 were well organised, the team were welcoming and the service was carried out as promised.

Service

I was impressed with their Covid protocols . The experience was friendly and efficient and felt personised . When I bought the car I explained to the salesman that a Bmw could be obtained anywhere but I was also buying into Sytner. So far so good.

Service

Very quick

Service

Considering the current problems my car was dealt with efficiently.

Service

I required a new battery as a matter of urgency. My vehicle was treated as an emergency which is vital to me. As this was the day before second lock down, well done to the team at Tamworth.

Service

Friendly people

Service

The car developed a problem the day before New Year's Eve. Sytner manged to get the car in New Year's Eve and the problem was solved that day.

Service

Looked after by Deborah Perry who took delivery of vehicle on arrival and followed up later with phone call to arrange collection. Very organised and professional, excellent service.

Service

The service team are pretty good as well with their video links

Service

Excellent as always

Service

The service offered by Nichola was exemplary. She easily arranged a courtesy car for myself as well. Highly recommended.

Service

Got no reason to complain very satisfied

Service

Informative video and excellent communication

Service

I was informed of every detail before and during the service of my car.

Service

Staff very friendly and knowledgable, actually people people who deal with you on a human level. Work carried out to a high standard. The staff member I dealt with is a credit to the organisation

Service

Done quickly

Service

Professional and courteous service

Service

Non judgemental attitude regarding my old car

Service

No issues. Quick, professional and painless

Service

Work completed correctly and in the time estimate given.

Service

NIcola, the service advisor, was very good in her communication with me during the whole process..

Service

The MOT findings were fully explained to me. I was all helped to sort the phone function out.

Service

Perfect service

Service

Excellent service from all the team at Sytner. Easy to make an appointment pre arrival instructions were clear, booking in was very simple and all Covid 19 safety adhered to. The waiting area is very comfortable

Service

I was very impressed with the service I received.

Service

Excellent service all round

Service

I was dealt with,courteously,and efficiently.Fully informed by phone ,text,and an excellent video online,with a good explanation of the condition of the car,and the work done.

Service

This was a free winter check , with rear brake pads replaced. I also mentioned the battery charge was very low and warning signal had come up because the car had been little used due to covid 19. A new battery was fitted and registered straight away.

Service

Staff were polite and informative. Good COVID controls on-site. Only did the work that was necessary

Service

10 out 0f 10 every time and i really believe it all starts with the excellent customer service that i receive from Sarah Pajor all i ever need to do is get in touch with Sarah by email and she will take care of the rest for me.

Service

your service department (Thomas smedley) our contact made the process easy and stress free thank you

Service

No hidden surprises in my service and great communication

Service

@SytnerBMW My car is in for a service this morning, I just want to say a big thank you and well done. Well organised, friendly and helpful team at #TamworthBMW with the best COVID-19 safety measures I've experienced this year! My tweet on the day ^^

Service

The environment was safe. You checked with me and reminded me of the visit.

Service

Great service from start to finish. Thomas Smedley the service advisor went above and beyond as usual. He is a great asset to Sytner Tamworth.

Service

Felt safe in these current times.

Service

I felt looked after from start to finish

Service

Extremely helpful and informative

Service

Worried initially due to COVID restrictions but the processes in place made me feel extremely comfortable

Service

Provided all the help I needed and was very friendly

Service

The measures put in place due to the current covid situation were excellent which made dropping off my car quick and easy.

Service

The service was conducted in a timely fashion and communication both before the day and during the service procedure was excellent.

Service

Staff are very informative

Service

I was informed on arrival and during my stay

Service

In the difficulties surrounding Covid 19 all measures taken before and during the visit gave a feeling of security and safety.

Service

Car booked in easily and looked after perfectly by Nichola on the day. Friendly professional service with careful precautions in place for Covid 19. Everything explained and no unwanted surprises.

Service

did the job while I waited, what more could I want

Service

Staff are always very friendly and courteous, I work in a service industry segment myself and I know just how hard it is to keep this up

Service

Nothing ever too much trouble. Great service.

Service

First class experience from the moment I phoned for the service

Service

From planning to completion everything was meticulously carried out and explained to me by all members of staff involved.

Service

Well organised drop off , excellent liaison regarding service details & costings. Car was ready at targeted time .

Service

Efficient reception and collection arrangements.

Service

I was kept fully up to date on my lead time, and got my car 3 months earlier than expected.

Sales

Excellent service and was shown how to work the car even in the situation we are in at the moment.

Sales

As above - a very easy and frictionless experience, and I'm delighted with my new vehicle!

Sales

As stated above, the professional service and advice offered by Lewis was exemplary. As our original enquiry was made September 2020, our visit to the Tamworth Dealership was made to feel very safe even through the Covid 19 issues.

Sales

Professional friendly staff good knowledge of the product calm relaxed conversations.

Sales

all COVID rules were obeyed and the handover was easy and safe

Sales

Kate was so helpful and understanding to my needs in regards to budget and preference

Sales

Excellent service. The showroom is lovely and everyone I dealt with was friendly and welcoming. I took two cars out for a test drive and covid processes were in place to enable this to happen. No pushy sales tactics which is nice.

Sales

Staff at Sytner very helpful as usual even in these difficult times

Sales

Very friendly and understanding

Sales

Excellent communication by Chris ( salesman ) Felt very comfortable with COVID protocols.

Sales

Excellent service very pleased staff where great amd answered anything we needed to know. Just general made us welcome and know we made the right choice choosing bmw

Sales

Couldn't fault, especially given the covid situation

Sales

Car delivered on the date said.

Sales

Extremely satisfied

Sales

Very helpful and courteous service

Sales

Everything went smoothly. Ian Haughey kept me well inform on the expected delivery date. We had a small problem with the registration of the car but Ian managed it personally and went the extra mile to ensure my car was insured. First class service.

Sales

Went the extra mile despite lockdown to arrange a test drive and work out a good deal on my Z4M40i

Sales

Joe made everything easy from signing documents remote to keeping me up to date about my progress of my car. Sytner Tamworth was 100% covid safe , really impressed