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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 27

Miles Fisher

Corporate Sales Manager
  • Years in the industry 19

Mark Williams

New Car Sales Manager
  • Years in the industry 20

Nick Thompson

Used Car Sales Manager
  • Years in the industry 23

Daniel Bird

Sales Controller
  • Years in the industry 11

Nick Sheldon

Senior Business Manager
  • Years in the industry 16

Martin Fisher

Business Manager
  • Years in the industry 19

Richard Grantham

Business Manager
  • Years in the industry 16

Tim Clark

Business Manager
  • Years in the industry 19

Stephanie Smith

Used Car Sales Controller
  • Years in the industry 6

Mark Smith

Aftersales Manager
  • Years in the industry 22

Carl Rainbird

Service Duty Manager
  • Years in the industry 22

David Hunt

Parts Manager
  • Years in the industry 30

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My bmw developed a drivetrain error message on the way to Tamworth. I drove to Tamworth Bmw and explained the problem to your front of staff. They introduced me to KAREN SUTTON who on hearing that I was heading to Heathrow Xmas eve took my keys.

Service

Items not happy with are covered in the previous section

Service

although my X1 has had a re-occurring problem with the display and there is only 6 months left on the warranty I voiced my concerns about it happening out of warranty and was assured that you would talk to BMW on my behalf if this fault was repeated.

Service

Efficient and work done in time stated

Service

The experience was great, car prepared and available on time.

Service

It was carried out quickly, and I was kept informed at every stage

Service

Friendly staff, good service whilst waiting.

Service

Just feel ripped off - trying to charge £600 for a service and oil change is pathetic.

Service

I have already given the reason above.

Service

The staff, particularly Debbie who we dealt with were excellent, professional and very helpful.

Service

Couldn't fault the experience(this time).

Service

Even though they were unable to find the fault on the 1st visit, they got a comparable car in to prove the noise i was hearing wasn't right and it was fixed perfectly on the next visit.

Service

Service completed ahead of time

Service

There was a delay due to availability of parts but I was kept fully in formed which helped to plan my day accordingly.

Service

My car had a flat tyre and they fitted me in without an appointment. I was made welcome and could work at the dealership until my car was ready.

Service

Good service

Service

Appointment available within 48 hrs following crash of BMW Connected. System patch loaded - so far working ok. Well looked after throughout drop-off and collection processes.

Service

Excellent service even though the service was very expensive

Service

car was returned covered in bird mess, over roof, windows. wings and bonnet and white leather drivers seat had large, black marks from which i presume was from the service technicians overalls

Service

Tom the service advisor and Nichola in the past have been a pleasure to deal with. Both are very helpful and accommodating

Service

Excellent

Service

The service advisers and customer facing staff were exemplary but let down by poor work shop practice.

Service

Fault on clicking noise is still present but advised car needs a longer running in period. Door glas drop was fixed.

Service

Brilliant very friendly and helpful

Service

First time user at Tamworth and very impressed. All work completed within 4 hours on a Saturday morning. Well organised and much better than Stratstones in Derby that I have previously used. Will definitely return there in future.

Service

My car was damaged during the courtesy clean! The valeting team had obviously pre sprayed my car with chemical which was either too strong or was left to dwell too long, this resulted in some of my trim being stained.

Service

Costs are very high

Service

As said before. Nothing about how I was handled by Debbie, only the information given via MOT and Healthcheck compared to information given at another visit 2 weeks later. Lack of consistency and or factual results make me somewhat dissatisfied.

Service

Quick, useful and good experience

Service

Had to wait quite a while to be seen, I was looked after very well while waiting though. Once the service representative got to me it was 1st class service

Service

Pleasant, helpful, knowledgeable staff.

Service

Excellent service from the beginning to the end

Service

Service was excellent

Service

it was a pleasant eexprence

Service

They listen and care about the customer

Service

Always good service and very welcoming staff who can't do enough. Car is well looked after and valet is a great bonus.

Service

From the moment i drove into service then waited for 90 minutes as agreed,evertying points was exceptional.

Service

Excellent service from.start to pick up of our new Car.

Service

The car was in service on the 12th Nov. Everything ok apparently. 3 weeks later the dashboard said the breaks were broken. Took the car back. Over £600 the repair. Now the tyres are deflated. The steering is also loose. I am unhappy with the car.

Service

No clarity on price despite request. This was for service not recent work done under warranty

Service

Frustrated that battery wasn't covered on Warranty when I have only had the car 6 months and it was failing not failed and I was penalised for only making short journeys which is more to do with the fact that I am 37 weeks pregnant and have stopped t

Service

Looked after me from start to finish, no hassle...and always made me feel in control.

Service

The service advisor was very polite and professional and I was informed of the thickness left on my brake pads and given the option if I wised these to be changed.

Service

Service is truly excellent

Service

Always polite and helpful nice area to have a nice coffee

Service

Efficient

Service

Video good, nice clean vehicle received back BUT front windscreen washer bottle empty. Nothing further to report here!

Service

Very good service experience and well looked after by Debbie.

Service

add online booking and get 5 stars :) telephone booking is obsolete these days. My booking wasn't even found when I arrived to service the car.

Service

No problem with arranging and arriving. Customer service lady very good. Disappointed to find windscreen washers topped up with water no screen wash!!!

Service

Car was serviced but came out with a bulb fault, had to be returned two days later...

Service

Service and mot completed in time frame requested.

Service

Treated very well and kept informed. The only reason I gave 9 not 10 was the price. Service was very good.

Service

not impressed with the way service have responded to my request to open a case with BMW UK. Instead they have asked me to get in touch in the new year when the technician is available.

Service

My needs was taken into account as was dealt with very quickly

Service

Great Service in a friendly environment

Service

The job was done to good satisfaction.

Service

The customer service person Looked after me well. Very satisfied with the whole experience.

Service

Everything to do with the service, MOT and pre-warranty expiry checks appears to have been completed to our satisfaction, our service assistant Daniel was very knowledgeable about the X1 model and very helpful and courteous.

Service

Two weeks after having the car in for a service and rear brake pads replaced the car has to go in for a further service to have the brake fluid replaced. This is not the sort of service that I expect from BMW!

Service

Score would have been 5/5 , but the clock was wrong when it came out of service!

Service

All staff have been courteous and professional right from pre sales, sales and service whether that is phone/chat or in person at the garage.

Service

Completing a major engine replacement is a very technical challenge but once again Sytner completed the task quickly and effectively . Customer service has always been of the highest order

Service

The wet footwell issues was not solved, but these are often difficult to find, However service took me though what had been done to find it.

Service

Everything went well despite having to leave my car there over the weekend as parts had to be obtained I was able to keep a loan car over the weekend.

Service

Still got tyre pressure warning lights on

Service

Great service with the smile , helpful staff , good communication

Service

Sales rep was very pleasant. But original car that was ordered was given to another customer. Internal processes need to be reviewed how and why that was allowed to happen.

Service

They couldn't have done any more

Sales

Everything was easy and went smoothly, salesman tried everything to get us a car, and even though we had to wait a couple of months for delivery this was not an issue and perhaps added to the excitement.

Sales

Lewis kept me updated throughout and gave me clear instructions on documentation that was required to avoid any delays.

Sales

Very nice service

Sales

No significant issues arising

Sales

All staff friendly and professional

Sales

Attentive staff member, informative, handover, arranged and kept to the time scale and all paperwork completed in a timely and professional manner.

Sales

Sytner Tamworth always provide excellent customer service and Martyn Timmis ensures the whole car buying experience is superb.

Sales

Again, buying experience fine which is why this survey concentrates on the buying experience.For buyers this is a given, it's the experience during the car ownership that separates the good from the bad garages. So 1/5 for overall, 4/5 for buying day

Sales

All as previously noted.

Sales

Again excellent

Sales

Great customer service from Lewis Wale BMW Tamworth

Sales

Excellent customer service by Chris Lewis

Sales

Martyn has always looked after me as a customer. Nick and Laura were great in the business side.

Sales

Great service and the 'reveal' of my car was enjoyable. The staff at Tamworth Very helpful- Lewis kept in touch over a number of months around my decision on a new car

Sales

From start to finish Martyn Timmis guided me through the complete process and was always welcoming, polite, very knowledgeable about BMW products and his enthusiasm is infectious, he's become a friend over the years

Sales

I received a great customer service. The member of the staff especially Martyn timmins was exta helpful towards the purchase of my BMW.

Sales

Very happy with Lewis and his help

Sales

awesome experience

Sales

Staff and service was excellent, sales and finance team. Only down side was the tyre repair & inflation kits was missing out of vehicle and I am awaiting delivery of the missing item.

Sales

From receptionists we received courtesy and coffee. Agents were informative and Mr Haughey was professional.

Sales

Polite service made the process special

Sales

Josh Blakemore was professional