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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Sharon Rickers

Managing Director

Miles Fisher

Corporate Sales Manager
  • Years in the industry 19

Mark Williams

New Car Sales Manager
  • Years in the industry 20

Nick Thompson

Used Car Sales Manager
  • Years in the industry 23

Nick Sheldon

Senior Business Manager
  • Years in the industry 16

Martin Fisher

Business Manager
  • Years in the industry 19

Richard Grantham

Business Manager
  • Years in the industry 16

Tim Clark

Business Manager
  • Years in the industry 19

Stephanie Smith

Used Car Sales Controller
  • Years in the industry 6

Mark Smith

Aftersales Manager
  • Years in the industry 22

Carl Rainbird

Service Duty Manager
  • Years in the industry 22

David Hunt

Parts Manager
  • Years in the industry 30

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and professional service given from all staff

Service

Good service

Service

Nicola looked after me very well and kept me updated throughout the process

Service

Good service felt you were important

Service

Nice staff - work carried out as detailed

Service

Car serviced and minor repair done, good communication throughout.

Service

Excellent service

Service

As usual good service experience with all at the service centre.

Service

Very satisfied

Service

I had no issues with Tamworth at all

Service

Easy to deal with great facilities

Service

excellent staff and service

Service

No issues. Sanchez Fox, the person who managed the service, is a great ambassador for the BMW brand

Service

they were courteous and did what I expected.

Service

Always explain the details of my service and like the video check.

Service

Sarah was fantastic, got everything sorted and quickly.

Service

Debbie kept me informed about what was going on with my car. Friendly staff made me feel welcome and valued. Everything my car was in the workshop for was done.

Service

Had the car in quickly. Problem resolved

Service

Sytner Tamworth service is excelent at all levels.

Service

I never give full marks as there will always be some process or procedure that can be improved. This in no way indicates that I was less than fully satisfied with the service

Service

The job was completed satisfactorily.

Service

Easy to book service and mot "while you wait" approx two weeks in advance

Service

Debbie was meticulous in both safety and completing the service admin when picking up the car later in the day.

Service

I am really happy with the service i received at Sytner Tamworth ,Sarah always delivers excellent customer service and i am more than happy with the work that they have completed and if things do not go right they always find a solution.

Service

It helped that I was immediately put at ease in a situation created by Covid

Service

Friendly and accommodating

Service

A quick non contact service, staff were friendly and informative.

Service

With the limitations caused by covidvirus the service experience was well organised

Service

No complaints. Good staff team, responsive and considerate.

Service

Polite and welcoming. Very good customer service. The coronavirus measures restricted some things. I didn't want to walk around dealership and look at the new display cars. I couldn't get a hot drink. But that is not anyones fault.

Service

The issue required 2 visits and no courtesy car was available.

Service

Sarah Pajor handled everything in a professional and efficient manor.

Service

Great service

Service

Great service even better if I could have a coffee next time

Service

friendly staff very efficient

Service

Easy to book and hand the car over. The covered service drop-off bays are great. Completion was on time and collection was a straight forward process

Service

I liked the health check video,every thing dealt with in a professional manner

Service

Handover of the car for service was quick, easy and safe. I was given regular updates on the car and a time for picking up that was convenient to me.

Service

Friendly, efficient and prompt service

Service

Staff seemed helpful and friendly and resolved some of my queries

Service

Sarah dealt with my visit and was professional and friendly throughout. I asked for the car to be made available ASAP and I was pleased that this request was met.

Service

Great customer service from Lola Clark

Service

Highly professional business coping admirably with the COVID-19 restrictions. Emily Weaver dealt with the service requirements perfectly and communicated the advisory aspects clearly, so much so that they were followed up within 24 hours

Service

Carried out a repair under warranty with no issues. Kept me fully updated during the repair

Service

Always a good experience and I never have any apprehension when visiting

Service

Good covid control, friendly service

Service

Excellent communication with staff who are all friendly and professional. Efficient systems that worked well due to Covid 19 restrictions. All work carried out to the timescale provided. Very good all round service

Service

No issues with service given

Service

Tom was very professional and catered for my every need. He was proactive in his communication and made the experience first class

Service

Everything was perfect.

Service

It was quick and easy to book and to get looked after

Service

The communication with the service department was exceptional due to the work done by Debbie in that office andwho should receive recognition for her personal skills in keeping me informed at every stage. Please confirm that she is given recognition

Service

Easy and great communication,

Service

This is my usual experience when dealing with your service department.

Service

Friendly and professional staff Kept me updated on the warranty work being undertaken On my X1

Service

Good service, they looked after me well in this pandemic time and still managed to provide a coffee Work was completed swiftly.

Service

Meet and greet when I arrived with social distancing and non contact stations were set up. Clear advice given with regular phone calls for updates.

Service

Made it clear from beginning to end what they were doing with my car and how long it would take

Service

Customer service was excellent and hygiene precautions due to the ongoing Covid situation were exceptional.

Service

The service to my vehicle was excellent and the attention by the receptionist was very attentive

Service

Hassle free smooth service everyone seems to be on the ball

Service

Did everything that was required

Service

Excellent work.

Service

Nothing to complain about . Service was very well organised considering Covid 19 .

Service

Lola was so professional and could not have helped me more, guiding me through all of the recent changes !

Service

as a person in the extremely vulnerable category the service was excellent as the car was sanitised perfectly for pick up.

Service

Good service and friendly staff.

Service

Tom went out of his way to resolve a warranty issue

Service

Everything that needed to be done was carried out, along with advisories for issues to be addressed in the future.

Service

From the initial purchase of the 320i in May 2019, to a major service in Mar 2020 and a successful MOT in July 2020 I have been completely satisfied and impressed by the service I have received from all at Sytner Tamworth

Service

The staff were very friendly and good to deal with. Very customer driven.

Service

Because they are a professional company

Service

Completely satisfied with staff performance at all levels.

Service

The Tamworth dealership, is my preferred local dealership, the staff are all very friendly. And really do look after you as a first time customer. And a returning customer. Have no bad points to say here.

Service

Very efficient and professional

Service

Did everything I wanted

Service

The MOT test was completed within a comfortable time period and for £45. Which I felt was very reasonable. I was allowed to wait and was served coffee as and when I wanted some.

Service

Very positive an professional welcoming staff.

Service

Extremely good service from Deborah. Always kept informed. Made the process during Covid very safe.

Service

They resolved the issue I had with the car without fuss

Service

A very relaxing experience for the customer with coffee provided , and everything done quickly and efficiently and without fuss to the highest standards. Unrivalled service. Many thanks to all involved.

Service

Debbie was very friendly and helpful

Service

Excellent friendly service

Service

Exceptional friendly service

Service

Very efficient in dealing with service requirements, particularly in the current situation we all find ourselves in.

Service

the staff were very helpful and understood that I was not aware the service package not longer cover the three year service

Service

Sarah managed to sort the problem with no damage to my wallet! Result!

Service

Debbie in particular looked after the whole process so that everything was done quickly despite parts availability being a challenge. Seriously good service of the sort that creates brand loyalty.

Service

The service worked well, the car is running well because of it.

Service

The previous day prior to the car service,Emily Weaver contacted myself to set up all the necessary documentation etc,from start to finish everything ran smooth,no hassle,no worries, everything signed and sealed. Its a pleasure to deal with her

Service

Excellent service and communication

Service

Emily was really helpful. Clear communication. Car was serviced in the time it took to do a trolley of shopping in the supermarket down the road

Service

Booked and completed very swiftly.

Service

Very helpful nice people

Service

Superb as ever. Thomas Smedley in particular is polite, approachable and professional and provides outstanding service - no issue or question is ever a problem. He is a credit to BMW Sytner at Tamworth, and to BMW as a brand.

Service

Great service from Tom, explained what was happening and how long it would be, very happy customer??

Service

Very professional service from Tom

Service

Fantastic service by Tom. As always. Really pleased with the service I receive. He deserves recognition he deserves as his attention to detail to the process makes it seem less.

Service

Professional service team from start to finish

Service

Excellent service from Tom

Service

Fast Friendly & efficient service considering the problems that corona virus brings

Service

BMW Tamworth listen to concerns and go above and beyond in exceeding expectations. Completely Satisfied with the recent service event. A special thank you to Service Advisor Karen Sutton who went above and beyond.

Service

Excellent service very friendly and informative staff

Service

Smooth considering the current situation

Service

Excellent service by Debbie

Service

After dropping off my car Sarah rang me with a quote and explained in great detail as too the fault.

Service

Job completed quickly and car valeted after.

Service

As above

Service

Good team and friendly staff... the service is really prompt and satisfactory

Service

As previously mentioned, efficient & courteous throughout

Service

I was looked after from start to finish which must be difficult in these uncertain times, Tom Smedley made the whole experience painless and looked after me brilliantly and kept me informed of progress every step of the way.

Service

The service was well organised in these trying times, leaving customers feeling safe.

Service

Very good

Service

During this COVID Pandemic. My car was beautifully presented and again Molly talked me through the features of the car professionally and socially distanced.

Sales

Martyn Timmis was great as always. Attention to detail spot on,

Sales

Staff were very helpful. Covid restrictions meant it was different experience but staff were accommodating.

Sales

Met and exceeded my expectations, delivered on my somewhat unrealistic timescales, understood my requirements for the short timescale and helped me through the process. Josh Blakemore deserves a special mention - honestly so dedicated & helpful. Fab

Sales

The overall experience was made very easy and I felt reassured all the way through by Chris and the team. Chris was quick to communicate and answer any questions I had. I felt the branch had time for me and supported me in my new purchase.

Sales

everyone very relaxed and helpful no hard sell

Sales

Everyone I dealt with tried to make it as easy as possible in these difficult times

Sales

Knowledgable, professional, went the extra mile. Chris Lewis the sales guy was superb.

Sales

I had a deadline to work to & I am happy to say that I received my new vehicle within that deadline.

Sales

Molly was absolutely fantastic. Friendly & personable.

Sales

keeping me informed at all times

Sales

Everything straight forward hand over staff knowledgeable and pleasant

Sales

Kate did everything for us and the finance side of it was clearly explained by Laura first class job by all.

Sales

Because of the climate we were in- Covid, I cant see anyone else doing any better at all. Well done !

Sales

Josh Blakemore and Nick Sheldon were a pleasure to deal with and made arrangements for test drives at short notice and communicated well throughout the purchase

Sales

Really helpful team.

Sales

Throughout the purchase process both the sales and business reps were very professional and helpful, and I believe that both sides got an acceptable deal from the negotiations. The handover process was hampered by COVID, but was still done well.

Sales

Very satisfied a pleasure to deal with

Sales

The moment i walked into BMW i got sorted out with the right person to talk to and was all very friendly, some other dealerships was not like this.

Sales

All staff were very friendly and helpful at all times.

Sales

Constant contact - all of my questions answered promptly - very happy

Sales

Always been brilliant picking up a new car and this was no exception. Everything was done quickly and explained clearly.

Sales

Even during the current times with COVID-19, nothing was too much. They had strategies to work around every scenario. 2 tests drives were made readily available for me. After choosing a car, I had it from showroom to home in just 4 days.

Sales

Salesman took time to find out what I needed from my new motor. Provided options to suit my needs. Allowed me to make my own decisions. Made sure I got a car that was the right colour and had all the options I wanted. There was no compromise.

Sales

I managed to order the exact vehicle i wished for it was even no trouble to make a couple of changes ,Josh our salesman was very polite and happy to help me do this .even under the strange circumstances that we found ourselves in he kept me informed

Sales

Brilliant service and keeping ourselves in the picture when the covid closed everything down

Sales

Great - Joe Cullen and Jack Lightburn at Sytner Tamworth were great and very helpful all the way through.

Sales

Friendly staff adhered to the Covid 19 guidelines.

Sales

They were excellent in the run up to my ordering my car, nothing was too much trouble for them and they were willing and able to answer all my detailed questions. Just after I ordered my car lock down started, but I was kept informed when possible.

Sales

Service second to none

Sales

I was always kept informed of the progress of my vehicle even though there was a pandemic. I knew my vehicle was going to be delayed and I was informed when it was going to arrive.

Sales

No issues. Great service

Sales

My salesperson Ian Haughey deserves credit. He is professional, courteous, knowledgeable, and understood what I wanted. Faced with coronavirus delays during manufacture he kept me totally informed right up to an excellent handover. Well done.