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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 27

Miles Fisher

Corporate Sales Manager
  • Years in the industry 19

Mark Williams

New Car Sales Manager
  • Years in the industry 20

Nick Thompson

Used Car Sales Manager
  • Years in the industry 23

Daniel Bird

Sales Controller
  • Years in the industry 11

Nick Sheldon

Senior Business Manager
  • Years in the industry 16

Martin Fisher

Business Manager
  • Years in the industry 19

Richard Grantham

Business Manager
  • Years in the industry 16

Tim Clark

Business Manager
  • Years in the industry 19

Stephanie Smith

Used Car Sales Controller
  • Years in the industry 6

Mark Smith

Aftersales Manager
  • Years in the industry 22

Carl Rainbird

Service Duty Manager
  • Years in the industry 22

David Hunt

Parts Manager
  • Years in the industry 30

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Excellent customer service

Service

easy of booking and general high standard by all staff

Service

It was a pleasing experience with no issues .

Service

Adrian the BMW supervisor who sold me the car was great throughout there process, really helpful and attentive.

Service

Price quoted for replacement tyres was ridiculous.

Service

Tamworth have gone above and beyond to help me resolve my Used car issues!

Service

BMW Tamworth have always shown care and attention to detail on my behalf, they make you feel like your family, we are, BMW family

Service

Excellent service from Lola from when the car was booked in to collection of the vehicle after service. Everything was ready when we dropped the vehicle off, and any questions we had were answered

Service

Very efficient and helpful staff. Kept me informed throughout the process and even when the parts were going to take longer to arrive arranged for BMW to supply a rental car. No hassle, just a great service.

Service

Personable and excellent service

Service

Great comms and service from staff

Service

I was able to work easily using the facilities whilst waiting for my service. I was looked after very well and given regular updates on the progress of the service.

Service

As described in the previous section the contact, quality of work and professional attitude to all aspects of customer service is unsurpassed in my lifetime of motoring....

Service

I was questioned why I didn't book the part I was getting fitted at this visit when the car was serviced 3 weeks ago. I was told when booking the appointment that the service team may not have time to fit the part as well as service - so why ask?

Service

Continued feed back and great surroundings in the lounge area with the ability to work

Service

Very professional & great staff.

Service

Only negative is it can be difficult to get through to service when busy

Service

Staff are brilliant and informative.

Service

Of concern upon the car being returned a colleague pointed out that the bonnet, drivers side was out of line-a metal object was discovered under the bonnet(retained)-once removed the bonnet shut-not good.

Service

Car was in for 6 hrs and still had same fault when I got it back

Service

rELIABLE STAFF, FULL KNOWLEDGE OF WHAT IS REQUIRED AND EXCELLENT COMMUNICATIONS.

Service

Always pleasant staff at Tamworth

Service

My vehicle was in for an MOT and warranty checks,and was completed very quickly.

Service

As explained in question one.

Service

The process for this service and Mot was very good apart from having to pay extra to bring down the excess on the courtesy car. Lola Was friendly and efficient

Service

I feel that the prices are higher than they need to be, especially for safety items , such as braking system.

Service

I have been using Sytner since the 90's over which time the vfm has reduced. Used to be offered a curtesy car by default or a collect and return service. This is no longer the case which means that my day is disrupted whilst I wait for the car.

Service

everyone was very attentive and helpful

Service

Good communication and good service.

Service

Everything was done professionally

Service

Excellent facilities and staff

Service

Done everything I ask for.

Service

my car was checked, I had a message sent with video showing me my car The coolant was changed on the day and car cleaned Inside and out .

Service

Everything was handled effortlessly with little disruption to my schedule. The only reason that it didn't warrant top marks was the extended time taken for parts. I realise that this is an issue for BMW Germany but the buck stops at Sytners

Service

Really friendly and helpful, easy to arrange repairs and all done very quickly with a full health check video

Service

The Service Department did there best in trying to find the fault with the Alarm on my Z3, but didn't do so. It's now a matter of elimination, to see which Alarm Sensor is causing the problem, and this will take time.

Service

Karen Clougher and her service manager were brilliant - thank you

Service

Everything was done as promised with no delay.

Service

Sarah went out of her way to help even when BMW Assist had not booked the job in

Service

Well dealt with at every level.

Service

Very helpful

Service

3 hours is to long to wait for a service collect and deliver prefered

Service

Fortunately the need for my visit was elementary and simple but this was not treated as a trivial matter. It was given respect and treated with all the significance of a far more complex issue.

Service

Completed in the time quoted

Service

The service showed I need new Brake pads you were going to Phone me when this has been approved by the leasing company I am Still waiting

Service

Again - very satisfied with Debbie Perry I will give her 5. How can you service a car - ie change brake fluid and then few days later have warning for engine oil service etc and need another visit. Luckily Debbie got involved and things improved

Service

Made a request for a minor bodywork quote, still awaiting it weeks later (after chasing at the weekend).

Service

Staff went to lengths to resolve the concerns that arose.

Service

Always satisfied with the service, only issue is the prices are a bit high.

Service

Best dealer I've been to after a bad experience at Stratstone

Service

Great environment and really pleasant team

Service

The service was carried out promptly while I waited and was completed before estimated timeframe. I could not have asked for more help from the lady who co-ordinated the service - 1st Class!

Service

very good service

Service

First class service well looked after

Service

I found Sytner to be extremely helpful and were professional in their approach

Service

See previous answer Both my wife and I own new BMW vehicles and sadly Sytner Tamworth may not be our first choice for future servicing or our next vehicle purchase.

Service

Efficient process

Service

Took longer than estimated but staff were friendly and helpful, a free coffee and a good site.

Service

great experience

Service

I shouldn't have had to battle to have my car serviced. I told BMW 3 weeks prior to arranging the Fast Lane Service that I wanted to have it serviced early on the Service Inclusive Pack. They told me on the day of the service they wouldn't do service

Service

It was a frustrating experience trying to book the vehicle in. We didn't receive the call back as requested and had to chase through a personal contact in the finance dept. There was no coordination in terms of what service was required.

Service

Very slick operation

Service

It was what I expected, and the lady was good at what she did who dealt with me

Service

The Staff who dealt with me were very professional and knowledgeable

Service

Smooth Service experience. Expected on arrival.

Service

Members of staff are all very professional in their respective fields making each visit a pleasurable experience.

Service

Went smoothly everything explained

Service

as above plus car was cleaned even though time was short

Service

The service I received was superb. I was kept informed about the issue that came to light whilst the service was being carried out and what needed to be done to resolve it.

Service

Fantastic customer skills and hospitality

Service

Work carried out on time and I was able to wait while it was carried out.

Service

Explained they would need my vehicle for a couple of hours and would ring when ready which is exactly what they did.

Service

Staff at Sytner Tamworth are always helpful, friendly and efficient

Service

Polite and efficient service Very helpful and apologetic in resolving a problem with my vehicle after collection

Service

A little slow in resolving an issue

Service

Excellent in a word.

Service

Please see above

Service

Good service

Service

The personal friendly and polite but items got missed during the service which was disappointing. I have been a regular customer of the garage now for around 3 - 4 years and purchased and assisted the purchase of 3 vehicles, this came as a surprise!.

Service

Arranged courtesy car, was called 2 days before and told wirk eould omky raje 30 minutes. After 2 1/2 hours i told them to forget the wash as I had to go. Had to cancel golf match planned for 1 hour earlier!!!

Service

Quick appointment, efficient service

Service

Car was ready when I was told it would be, no hidden extra's, staff very efficient.

Service

The initial work was completed as promised. Parts required for subsequent repairs to the steering were arranged for delivery and fitting the following day, and a courtesy vehicle was made available for the duration.

Service

Made to feel welcome and giving what was expected from a BMW agent

Service

Information about the vehicle during service about the faults and actions taken with video link from arrival to service was good.

Service

Was in for Mot & oil services.Always get a professional service at Sytner Tamworth.

Service

well organised ,good customer service ,with regular updates with what was going on and when my car would be ready.

Service

I was very impressed with the advice and assistance provided by Daniel Armston in connection with an extended warranty claim.

Service

Very friendly staff , Very well organised, and lets you know everything about your car.

Service

Josh has been BRILLIANT in terms of his manner and customer service.

Service

Great product, great staff.

Service

Sytner have given a great service every time. Debbie has been particularly good- no difficulty with Sytner at all. It is the reliability of the car and Time I have to spend keep on going backwards and forwards to the garage that is the issue as above

Service

Excellent all round. Lovely coffee and biscuits served whilst waiting and nothing too much trouble. Relaxing enviroment to wait in with good view of the workshop.

Service

In addition to the above, I appreciated the telephone reminder of the service and the follow-up call to make sure all was well.

Service

Very disappointed not B M W is it!!!

Service

No problems

Service

I thought Debbie the service Debbie provided was excellent. Went above and beyond what was required to ensure I got great value as well as great service.

Service

The issue wasn't resolved on the first visit to the dealership

Service

Great service every time

Service

I was given conflicting information as to when the service was required ie at 18000 miles for one annually for another. + I was told about a service plan after the car had its first service and therefore no longer qualified.

Service

Professional, helpful.

Service

Great service

Service

Took 2 visits to sort the issue. In the end it was a software upgrade which I was told should have been found at first visit.

Service

The service received was modern, professional, polite and welcoming. While waiting for my car to be dealt with I was offered coffee and the waiting area facilities were first class. Lola , the member of staff who dealt with me was excellent.

Service

Done what I required

Service

The person dealing with the car is doing a great job, it's a technical issue which requires further investigation.

Service

Outstanding service received as always from Karen in the service department. She is an absolute credit to your team and a pleasure to deal with. She has 1st class communication via emails as requested with myself being deaf. Works very well for me:-)

Service

Very welcoming site, polite staff, but uncompetitive price wise.

Service

Totally looked after from when my vehicle was dropped off to when it was collected. Treated with courtesy and respect.

Service

helpful staff. fats response. made my wait as comfortable as possible with coffee cake and wifi/ plug sockets

Service

Always had a very good experience with each visit.

Service

As stated above, the experience was very professional and warm. The courtesy vehicle was a very pleasant surprise.

Service

There was a bit of confusion regarding the service package but all was sorted

Service

Good service, kept me updated, video health check and excellent friendly staff

Service

Arrived. Handed the keys over, and returned to collect it and everything was completed and the car was washed / valeted

Service

they listened to my explanation of the problem and they say they have solved it.

Service

All the information was given to me, where to park my car to what was being done, via a video, Every one was very polite

Service

Car was still dirty after courtesy clean

Service

Very efficient. Great staff member, Deborah who looked after me.

Service

Very switched on customer focused and Lola couldn't have been more helpful, superb attention to detail, she needs a pay rise..

Service

Quick, easy to book online, service completed within 90 minutes, helpful staff and good environment where I could work whilst I waited.

Service

Easy to book, nice welcome on arrival, completed on time, nice to receive a video of the car whilst waiting, good service wash.

Service

Only 250 letters in this part of survey not enough spact to tell you of the farce that went on

Service

Estimated time was correct and good service whilst waiting

Service

Karen Clougher is always very accommodating when our cars are in for service, her service would always receive five star rating. I was dissatisfied recently when a punctured tyre was changed and my wheel was damaged in the process.

Service

Very smooth, enlightening experience as the process is all visible

Service

Very helpful from everyone concerned

Service

very satisfied with service . but the waiting time needs to be shorter

Service

Dealer put the wrong grade of oil in my M3. I drove it home only realised when I checked the paperwork. Had to drive it back to them for it to be drained and correct grade put in. Not very happy and won't be using this garage again.

Service

Because of the service I received . Maintenance done on time as I waited at the dealership. Well it was done quickly and efficiently.

Service

Seamless from arrival to departure. I booked a 90 min while u wait and used the free wifi to do some work. Car was ready within the hour and returned washed and vacuumed.

Service

Service assistant Debbie Perry was good and helpful .

Service

The service team provided good service. They diagnosed my car visually and replaced the front tyres with relative speed and ease. Also, my car was washed twice on 25th May and on 1st June 2019.

Service

Car was serviced in the timescale promised and other issues were fixed as requested

Service

Coffee, professional staff, attention to detail

Service

Good service

Service

I highly rate Sytner Tamworth for their professional and efficient Service Staff. Any problems, Debbie has always been helpful and advised me to take the right timely decision for necessary work to be carried out. Well done Debbie and the team.

Service

The whole experience is actually very satisfying. We had a courtesy call to remind us of our appointment. On arrival I was warmly greeted. The job took 2 hours as I was told it would. Nice to be able to see into the service centre itself.

Service

Quality of staff - both service reception and engineering

Service

I am a Chartered Engineer myself and able to make qualative assessment .

Service

Gave my vehicle back with the problem unresolved. Been waiting nearly 1 week for a phone call from the service manager Mark who has failed to contact me!

Service

No issues with the service on the day. Car was turned around in good time and the service personnel kept us regularly informed.

Service

Totally looked after

Service

They have always been very helpful in my dealings with them.

Service

Please see my comment above. Emilia was an absolute star, owned the problem, communicated with me perfectly and exceeded all expectations. Perfect example and a credit to the brand

Service

Service itself & advisor were great. Issue is that my car came back with paint removed from the front bumper due to an over zealous valet with a jet washer, currently still trying to sort this out.

Service

Undercover drop off is great.

Service

90 minute appointment turned into 200 minutes

Service

Job not satisfactory complete

Service

Professional & friendly approach

Service

Great environment and completely honest service

Service

No problems

Service

Quickly diagnosed the fault, and kept me informed throughout.

Service

As above

Service

Service could of been 5 stars and completely satisfied but was let down badly as they only ordered one tyre whether it was company or BMW sales it was poor.

Service

Every thing dealt with to my satisfaction.

Service

no issues so all good

Service

service was completed within 2 hours and went smoothly

Service

Service and facilities as expected

Service

Great service aground especially the personal conversation with the master technician regarding the steering alignment.

Service

The oil filter housing was damaged during the service, which I appreciate is a known issue and it was dealt with well. The customer service was very good, but it should be at the costs being charged.

Service

Emilia met me at the service centre and processed me very quickly

Service

Surprise brake fluid change.

Service

see 1 -

Service

See previous comment

Service

fast efficient service by everyoe

Service

Service I received was adequate, however the cars paintwork was scratched presumably when it was washed, I mentioned it the following day, emailed a picture and was asked to make an appointment for them to look at it. I am struggling to find the time

Service

Think the service received from Michael Lennon was excellent went that extra mile,he's a true asset to the company. I would without a doubt recommend bmw to family and friends

Service

The fault was found and corrected, not completely satisfied due to the fact that my 4 chrome tyre valves were removed and replaced with plastic ones. And only 3 chrome valves were left in my centre console tray.

Service

My car was ready.. I was sat the other side of the glass screen looking at it for 30 minutes!!!! When I asked why no one was around to give me my keys the girl replied everyone was in a meeting.. Which I could see anyway!!!

Service

Information fed back on requirements and actions

Service

Excellent drive-in greeting and assessment of your needs. Very helpful staff . Service was completed promptly and well with the time period quoted. The car was valeted to a very high standard. All staff very pleasant & nothing is too much trouble.

Service

There was a mark on the centre console when my car was returned and without any hesitation Lola had the car taken away and cleaned, no fuss, just dealt with straightaway

Service

see above, was promised a video, still waiting for it!

Service

Clean and friendly

Service

The service experience was good.

Service

Professional, efficient and very friendly

Service

Great service by Tom Smedley, his professionalism from start to finish was astounding as usual. He kept me informed regarding my cars progress throughout, as long as Tom remains at your company I will continue to bring my car to you.

Service

Despite my ongoing issue with the vehicle (please reference prior email), i have been very pleased with the service from Sanzhez at Sytner Tamworth.

Service

Sytner Tamworth has been a completely different experience. I called them to state my car desperately needed a service and had warnings for oil and brakes. They fitted me in within 3 days! The customer service was fantastic, treated like royalty!

Service

Apart from finding two dust caps missing from my vehicle

Service

Great service, nice people.

Service

My sales agent was only unavailable on one occasion, due to a misunderstanding on my part but a cup of coffee later another person had all of my details and was able to attend to me just as professionally as my normal sales professional.

Sales

Good handover

Sales

No nonsense service

Sales

Such a great showroom, with welcoming and extremely friendly staff and great customer service.

Sales

Salesman josh Blakemore did everything he could to help me choose the right car and nothing is too much trouble for him

Sales

Everything organised perfectly.

Sales

Easy to deal with.

Sales

i couldnt have asked for anything better, from taking a test drive and having all the features demonstrated to me, picking the colour and spec i wanted and getting my extras all fitted, the whole process went smoothly without any problems.

Sales

pleased with level of sales knowledge

Sales

The only issue with the organisation was with the paperwork issued. A full listed acount for each item purchased was not offered without asking. This we find to be a significant fault

Sales

Completely satisfied felt well looked after and valued by Lewis Whale who looked after me.

Sales

Sytner Tamworth are an exemplar Centre for all BMW Services.

Sales

.

Sales

Very satisfied, with no problems at all

Sales

I've bought at least 4 BMWs from Sytner and based on my exprience at Tamworth, my wife purchased a beautiful 435d xdrive convertiable a week later :) ........you dont get a better recommendation

Sales

The whole process went smoothly I was constantly kept up to date by emails or phone.

Sales

Lewis Whale is a very professional sales person who takes time to ensure you buy the vehicle you really want.

Sales

Could have been a tyre kicker, as it happens we were on our way round the corner to purchase another Audi TT roadster, popped in to Sytner on the off chance to peep at a Z4. None in showroom, however one was materialised to test drive immediately.

Sales

Very helpful and patient when chosing the car and arranging test drives. After order good communication regarding delivery and collection of the car.

Sales

I would personally recommend my sales contact Martyn Timmis, my recent G20 330i is the 4th BMW purchased through him.

Sales

Really is the time sat about factor

Sales

Excellent service from day one of ordering to collection of the car

Sales

Service was good, as was the delivery time. Within 4 weeks I had my car.

Sales

Very satisfied, salesman Martyn Timmis was professional and able to answer any questions that I had, he always kept me up to date with the delivery and spent plenty of time at handover explaining the controls.

Sales

20 yaers purchasing new cars from German manufacture i have never had such poor service .

Sales

I was very satisfied on the delivery of my vehicle has it was delivered on the time we was told. Josh who handed it over to us was very helpful and explained everything we needed to know. Nothing was too much. I feel he is a credit to your team.

Sales

Car was available on the day told

Sales

Great service provided. The handover was superb and all questions asked were answered with no problem.

Sales

This is my 6th BMW & to be phoned the day before delivery to be told they had sold the car to someone else is not what I expect, so there has been a certain amount of stress involved in this purchase... continued in answer box below.

Sales

Salesman was very helpful

Sales

Top class show room & service, lots of help in picking the right car from jack lightburn & Adrian wood.

Sales

have had good relations with the bmw sales team

Sales

Martyn Timmis and colleagues made our car buying experience hassle free and we've ended up with a great car and a great deal!

Sales

We were able to have the car we wanted without a long wait.

Sales

I was very pleased with Sytner's of Tamworth. They rang me on the Thursday to see if i wanted an up grade, which I said yes. I asked would it be ready for me to pickup the following Wednesday, which they said yes. The hand was all done very well.

Sales

Did everything I asked.

Sales

Excellent service from the the salesman very professional and helpful

Sales

Complete satisfaction from obtaining a demonstrator ( over night) , having my questions answered ( some required searching for answers which were then sent to me promptly) to keeping me informed on car delivery date( which was unexpectedly delayed )

Sales

At purchase, the BMW system advised the car was 'in stock', but it still took two weeks to get it to the dealership - including all of the Easter bank holiday. For the seven HUNDRED pounds you charged me for delivery, you should have done better.

Sales

Great service and Ian was kind and understanding to all my needs

Sales

Fantastic service