My interaction with Tom has to be one of the best experiences I've enjoyed with BMW Tamworth - or other car brands - he clearly knew the technical detail, but was empathetic to finding a solution that worked which was much appreciated.

Everything was completed as promised and I was kept updated at every step of the process

Friendly, helpful and knowledgeable staff.

A+ with all aspects

Very good service all round.

Simple process which was executed to ensure customer satisfaction.

Thorough inspection of my vehicle. Liked the video to prove the service had been carried out.

They are very professional

Friendly, knowledgeable and courteous staff.

Just a really good service from start to finish. I was a nightmare customer as struggled to make appointments and was low on money at the time due to covid and I still had the same top service and was recommended the bumper pay over 6 months deal.

I have know Josh from day one from buying my first BMW M5 at Sytner now bought six cars from BMW Sytner and its the support from home and the team why i have done this keep up the excellent work

The lady I dealt with was really helpful

The person that dealt with me was very good.

I received the answers that I needed

It turned out to be a bit more than a service and they pulled out all the stops to get my car back up and running ASAP.

Customer service was excellent

Debbie looked after me on the way. Professional and friendly. You cant ask for more than that.

Very satisfied. Dealt with Debbie and technician (Mark) did a superb service

Questions were answered and everything that was required was completed

Took vehicle in for a recall and easy drop off and collection.

As mentioned in my previous answer all contact before and after the service of my car was dealt with extremely well.

A first class service. Everything done as I had requested.

Professional attention.

I was well looked after by the service team.

They explained the procedure and what was involved in this service and forwarded a comprehensive video of the health check. The car was was exceptionally clean when it was returned to me.

Quick and easy booking Friendly service advisor (Nicola)

Fabulous service. welcoming, kept up informed during the whole process and felt Covid-19 secure.

Quicker than expected and with a car wash !

Simple and easy process from start to finish. Booking online was very straightforward and, although the service took a little longer than expected, there was regular communication with progress and a comfortable seating area while waiting.

Got my car ready when I needed it...plus offered a loan car...

Nicola was fantastic kept me up to date with my cars mot also asked if I wanted the outside of my car washed ... great

Your employee Tom was so helpful and courteous to us and gave good knowledgeable advice and is a competent link between the mechanics and technicians who he supports.

First class service from a first class company. Nobody does it better.

Service carried out with information given on future, necessary items that would need to be replaced.

Top notch service as I have come to expect.

Organised as usual, a pleasure to deal with, thanks

Everything from the booking phonecall to Tom who booked our car in on day of service

Promptly booked in, courtesy car provided, and all staff very helpful, especially Nichola in servicing

price was agreed for all the areas and work done in the time frame

Up-to-date information

very professional

Jake in the service dept was great - kept us informed and arranged for courtesy cars to be available . Totally focused on customer service and adapting to our needs

No issues to note. A recorded vehicle inspection was also undertaken

Thorough check of my vehicle and report back

Completely satisfied with the overall attention and service.

Dealt with everything efficiently and kept me informed.

Great service and personal attention

Great team simple to book with no issues

I was completely happy ....that's all that matters

Throughout all interaction with BMW I have found all personal to be professional and polite.

I like the transparency of the service video you sent and cleanliness of the dealership along with politeness.

Excellent Customer Service from Deborah Parry. Initial confusion with the 20% discount being offered by BMW for booking online but all sorted very quickly

During a routine service there was an issue with a fuse needing to be replaced. It was replaced FOC and I was given a courtesy car for the day.

Very pleased with service usually Inside of car is cleaned but wasn't this time not even touched. Usually comes as standard with every service I've had done

Never had any problems with car after service has been carried out and car feels smoother to drive.

Everything was fantastic. I felt extremely safe with the COVID precautions in place at Tamworth. The safety of BMW's customers seems to be of utmost importance.

Great service, look after your customers very well.

From the start of our car being serviced we were kept informed of our car

Was quick and efficient, as we had a waiting appointment that was very important

Good communication throughout the process, video taken was informative

The only downside was I was told that the service and MOT would take approximately 90 minutes when I booked the car in. The actual service and MOT took around 210 minutes

The whole experience was simple, pleasant (and COVID-secure!).

Tom was very helpful in looking after me.

The booking process, together with the service received from Sytner BMW of Tamworth when I delivered my car, during the period they had my car and when I collected my car were all very satisfactory, as they nearly always have been.

Excellent, great staff, and service was completely promptly and kept me informed

Debbie perrie who dealt with me was very professional. .

Can't fault the problem solvers on car

Very good team and the service advisor went out of their way to help. Sarah Pajor was really helpful, sorted the car quickly with minimal fuss and kept me informed throughout.

I waited whilst the car was being serviced and the staff kept me informed of the progress all throughout the time I was there. It was also very easy to log on to your internet so i could continue working whilst I waited

Excellent

Very professional service offered.

Easy to book the car in, smooth drive in service. Friendly staff

Friendly and efficient

The team at BMW Sytner listened to my requirements and I felt they made every effort to accommodate my requirements.

All work done without issue and the price was slightly less than quoted

Great service from Tom

Very comprehensive.

Good

No nonsense prompt service

Friendly Service

The staff at Tamworth were very helpful and kept me informed throughout. The COVID measures in place were very thorough.

Couldn't give 5 stars as there was no coffee

The dealership had taken all measures to make me feel protected due to Covid-19 I felt very safe.

Communication was excellent.

Excellent, friendly service from beginning to end.

It was a recall service every effort taken to accommodate me

Handled efficiently by friendly staff. Kept informed on progress and service was completed by by the agreed collection time.

Friendly staff

Car was washed, recall completed and retuned smoothly. Only thing that will improve will be a decent coffee once the COVID regulations relax.

BMW did everything that I had expected and pretty quickly too.

Always well looked after in comfortable surroundings

Always polite and helpful and customer care

Everything completed as required.

Work carried out in a timely manner.

Advisor very knowledgable

Excellent, efficient service. Specific mention to Tom Smedley who I dealt with. He is very friendly, willing to help and communicated very well through the whole process

Efficient, knowledgable, helpful, trustworthy and great customer service

good service

Completed in the timescale they said. Car cleaned outside for me.

Did the recall quickly

Everything done as said.

Car brought in at appointed time & ready for collection within 2 hours as suggested. Job done & car cleaned - all good. Well looked after by Jake.

All completed quickly while I wandered round shopping

Now very confident in my car after your work on it

Clear guidance, safe centre, given total clarity on work required and price, made to feel welcome, overall a great experience.

Nothing to fault

Polite, afficent, kept me informed of what they was doing and how long it wud take, sorted the work that needed doing straight away no problems.

I was completely satisfied with the service of the vehicle and the excellent customer service I received.

Quality service and friendly staff

Staff and contact were excellent.

All as expected

Got my car serviced safely; and was informed before hand what was included in the service. the car was also checked over for possible defects.

dealt with efficiently and courteously

Good service from BMW Centre. Everything seemed efficient and well organised despite the restrictions, although unfortunately my car couldn't be washed. Service advisor Sarah was friendly & approachable, ensuring I was kept well informed throughout.

Loyal to customer

Service always good ..But I live 15 miles from dealership if I have a fault its 4 journeys

They didn't give up looking for the problem, and did everything they could to resolve the issue. Great staff and service

Excellent from start to finish carried out with speed and efficiency

Always a fantastic service and very professional staff

swrvice advisor kept me update

Issue resolved and great service

Was kept in formed by the service administrator Jake at every stage of repair . Hake also contacted me to see if i was happy with the repair

Tom in service makes it

Timely, friendly staff, space to work. Like the vehicle inspection and being able to see under car.

First class

Efficient, friendly, great communication.

Great service and was kept informed during the day.

Again it's been a good experience working with Sytner BMW through the Covid-19 troubles, well organised.

Recall was carried out promptly & efficiently

good service

Professional and organised... Apart from no tea or coffee

Happy withservice from staff

Could not ask for more.

As always the experience was safe, efficient and professional.

They make you feel welcome

Great service, always do a while you wait and the coffee and charger points are fab

Simple, straight-forward, hassle-free, informative and non-pushy sales. I was kept updated and given accurate estimated times which allowed no disruptions to my busy schedule. Incredible!

I was highly satisfied with BMW Tamworth, the body work was amazing, customer service was fantastic and good prices

Highly efficient

Customer care very good.

Good service and prompt

Don't believe COVID should prevent a wash and valet

Daniel Armson arranged and did everything he could to make sure we that we were informed about our car and kept us informed on the progress of our vehicles repair.

Quality of service and speed very good. Only issue concerns cost which is a bit over the top.

Completely satisfied.

The car is well looked after whilst at the dealership.

reduced the price of mot to what I could get elsewhere , everything after was on time and kept informed which is so important

Very well organised and professional.

Very good service, clear communication on the car.

Very well organised, on time, knowledgeable staff

they saw to my concern

Good experience even with Covid restrictions.

Simple straighforward process handled from start to finish by an efficient and friendly service coordinator (Emily Weaver)

Everything went to plan

Friendly, knowledgeable and efficient staff. Credit to the BMW brand

Treated courteously and service completed on time.

Great service and no pressure to buy

Friendly service, good communication

Service was great, very informative

All work and cost advised prior to work being carried out , very helpful

My service was carried out satisfactorily.

Clear explanation of the process. Good professional service throughout by all staff.

There appeared to be a delay in telling me there was an issue but they did compensate me for the long delay

As out of town customer received the timed service necessary.

The staff at Tamworth are customer focused, nothing is too much trouble and the service is as stated in my previous comments as first class.

Always a great service

Very professional, through this pandemic

Great customer service

They had checked my car for a possible fault i had told them about within twenty minutes.

All of the staff I have dealt with have been helpful and polite, from the person greeting me in the car park all the way through the experience.

Excellent service very well organised

Completely satisfied

Great to have had a video sent out to discuss work carried out Also collect and drop off was very helpful and all on time

On time and i was kept informed

Diagnosed the warranty fault and actually listened to what I had to say about my thoughts on potentially the issue. Spot on!

Kept me informed and looked after me.

Completely satified, but due to covid missed having my car cleaned

Rectified my problem

The team was friendly and helpful.

Because I was.

All necessary elements completed and comprehensively explained.

I received a friendly efficient service and the booking, drop of and pick up of my car was well organised

Excellent service

Sarah Pajor was very efficient and very curtious on the service day and her attention to detail was grate. She sorted out my finance and I was able to pay online while I waited for the car service to be completed.

No waiting around, efficient service throughout

The scheduled brake fluid service was carried out in a timely manner and a very thorough vehicle inspection was carried out to provide a detailed report with video confirming the condition of the vehicle in minute detail for my assessment and action.

Met at reception with a friendly smile and welcome Service carried out on time. Video check is a great service for the customer. Great attention to Covid requirements Sarah Pajor was very friendly and dealt with me very professionaly.

Friendly staff and pleasant surroundings.

This is my 3rd contact with BMW Tamworth. This recent contact has been superb. The previous 2 contacts were up there with some of the worst customer service I have experience So my dealings with Sarah have restored a little faith

done exactly what they said they would

Very professional service. I liked the health check and the offer of a free car wash. I was also thoroughly impressed with the work carried out by Thomas Smedley.

Good service

Everything works like clockwork, great facility

Everything was taken care of as promised Debbie was excellent in explaining everything to me and she is very courteous

Friendly and professional

From taking my car onto site with COVID restrictions everything was dealt with in an excellent manner . I find the video sent to me by the technician very informative , and when collecting car again very satisfied with service received

Kevin efficient and friendly

As above. Very efficient but I still felt like a valued customer.

Helpful assistance and information on procedures and attention to detail was excellent, explaining what work was being carried out

Debbie Perry was my contact before, during and after the service recall on the X3. My experience with Sytner throughout this process was first class. Thank you

Process was easy from start to finish

If I could give more stars I would. Went above my expectations and more

Very helpful and polite staff

Friendly people and no pressure

Earlier issues with lost engine cover quickly sorted out

Everything was done in a timely and professional manner. No undue waiting, no surprises, no miscommunication

Fantastic service from start to finish. Debbie was fantastic.

Job done in good time while I waited.

Only came in for an MOT but good initial service video

Due to coronavirus some facilities were restricted so a proper assessment could be made. However the concerns over the virus and measures taken were impressive.

A slick and efficient service with excellent facilities. The best garage/service facility I have experienced.

Still give a good service even during these difficult times with covid restrictions

Debbie Perry was really nice, chatty and efficient.

Service advisor was polite, helpful and completely understood my requirements.

The sales executive kept us updated & was very helpful.

I travelled over 100 miles to buy my new car from Sytner Tamworth because I knew they provided an excellent service and I wasn't disappointed.

Staff were courteous and friendly and worked me a great deal on a car I never thought I could afford. Thrilled to bits with my new motor!

Really enjoyed the experience

It was exemplary.

This fifth purchase was from a new dealership. The initially remote discussions were very helpful and informative, nor pushy. Post 11th April I was able to visit the dealership, service was just as good

Robert James was very professional and kept me advised of progress throughout the process. The delivery date was delayed due to a manufacturer recall, but Rob informed me of the issue as soon as he knew about it and expedited delivery once it arrived

Exceeded expectations

Very satisfied staff were very welcoming

Joe Cullen made my experience extremely easy. He also managed to complete the purchase and collection within a week which was great!

No pressure professional sales team with a great product

Customer service was excellent

Chris Lewis in sales was excellent. Kept us updated on the progress of the car from ordering to taking delivery. Spent a great deal of time, restrictions permitting at the time of ordering & at delivery.

Really helpful and informative

although there was a little delay in car arriving I was kept fully informed

Nothing to fault including the covid secure procedure

I didn't feel pressured at all and was treated with the utmost respect.

My requirements met despite many difficulties.

Excellent service from the salesman and the business manager

Easy process. I was kept well informed. All questions were answered. Very straight forward.

Very comprehensive.

Car was in perfect shape it was fast and simple and Covid secure

No issues and efficient service.

Our recent experience dealing with a new Business manager, Ben Rycroft actually prevented us moving to another brand. He really listened to our requirements . Adrien Wood then followed our progress through the process. Excellent communication.

Even Though we were in lockdown I found the experience very informative in a friendly atmosphere very informative during handover in a difficult time

Molly was very helpful in finding a car for me and keeping me informed of the delivery.

Again salesman Chris Lewis was extremely helpful.

Purchase was easy and straightforward as was pick up

Because the staff are plight And they know what they are going on about

Delivery schedule in accordance with time line and provided progress report as appropriate

Very professional throughout and kept to promised timescale. Car prepared as requested also. We took it straight to a detailer for ceramic coating. The detailer said the car was handed over in an excellent state, which is rarely the case he said!

The purchase options were clearly explained, the perfect spec of car sourced and delivery was ahead of schedule which was a nice surprise too.

went as smooth as could in these times

Again all throughout this process we was kept informed about the delivery date

Perfection

The service from Joe Cullen at BMW Tamworth is absolutely second to none, nothing has been too much trouble and he's always on hand to sort any issues I've had. He is the best car sales person I've dealt with and I have purchased 22 cars in 8 years!!

Nothing to complain about

The sales team were very efficient

Chris was attentive, always keeping me posted and such a great person to have through the whole experience. There is really nothing that can be faulted

Sales department were quick and efficient and sorted everything

Not as pushy as I'd found others in the past. Options were offered and explained, but if I didn't want them I wasn't nagged incessantly. Lockdown has it's own frustrations of course, but though Sytner managed well given the challenges.

Chris Lewis was great and made the whole experience of buying a car painless

Chris Lewis help with his product knowledge of all the technical stuff he talked me though pairing my phone to selling me a car that suited all my needs and it was quick and trouble free Great team

Considering the current circumstances it was a smooth and easy transaction.

All delivered to plan with no issues

From start to finish a truly professional experience.

The salesman's professional approach and a genuine desire to help and please his customer was first class.

I got the car i wanted for the price I wanted with professional advice and support from Molly Rogers and Ben