Very professional, polite & courteous keeping you well informed with excellent communication

So easy . Booked online , had a call 2 days before appointment to confirm and everything on the went as expected . Everyone polite and I was dealt with very efficiently .

The service was carried out inn good time including a small maintenance repair, and the car was returned to us in showroom condition. Very pleased with the treatment from Sytner Tamworth.

Honoured blue light card discount and arranged for warranty work cost to be covered by new car sales manager. also arranged cleaning inside and out. like the video of underneath car also.

Car ready when stated, knowledgeable staff.

Felt valued and looked after as a customer and confident in the repair.

Tom is always very helpful and kept me updated throughout. Great service

Staff were super efficient and helpful

Kept well informed on progress.

They sorted the issue and kept me fully informed all progress and pricing

They always totally understand what makes the experience easy for me.

Tom was really helpful going the extra mile for me

Excellent drive-in meet and greet servicing system with the ability to discus any problems immediately on arrival. Excellent cafe and waiting area with free coffee . TV , magazines and window onto service area. Polite helpful and efficient staff.

I feel Ellie went above and beyond for great service. Felt very welcomed and couldn't fault anything. Car was ready for when I was told. I was offered a drink upon collection which was great.

Everything was carried out in a very professional manner!

Welcoming and friendly service

Everything went smoothly and finished on time

Friendly reception and kept me appraised of the process. Also video check of car is useful. COVID protection v good. Temperature taken on entry and someone was cleaning/disinfecting the waiting area the whole time I was there.

Greeted on arrival and left car with a known time for collection. Video of inspection and kept up to date with progress. Car was cleaned. Couldn't ask for more.

Straightforward with no issues and kept updated

Staff always go the extra mile, even if problems occur, It's never too much trouble.

I found the whole experience easy to navigate and Debbie was infomative and kept me up to date while the vehicle was in your serive department. Debbie was professional and polite the whole time. Thank you Debbie

Very pleased

Service team were excellent as usual, use of a loan car is key as I live 15miles away

Debbie was lovely and so we're the other staff. Kept me in the loop about repairs on the car and gave a courtesy car too.

Prompt efficient service

Complete trust in the staff at Tamworth. Nothing is too much trouble. Particular thanks to Daniel for looking after us

Service staff friendly and accommodating

Fantastic sales team . Simply easy process made the whole transaction easy

MOT done on time, minor issue resolved fairly quickly, back on the road in 3 hours

Very, very good service.

I always receive a very personal service when I visit Sytner Tamworth. The staff are friendly and helpful and customer care is extremely good.

Great service, no issues.

Friendly Staff made to feel welcome and looked after why waiting to collect vehicle

Very good process

excellent service

I was completely satisfied as the staff look after your car and use protective covers to keep the car free from any chance of getting any area they work on getting soiled.

Dan looked after me and was extremely helpful. The whole experience was smooth and made my experience easy.

When I took my bmw for a recent service and 2 new tyres I was expecting a big bill.On receiving my invoice for the work.i was left very pleased with the price and the customer service was very well presented.

Excellent

As always, everything was carried out promptly, courteously and effectively.

Never had any issues and they have always sorted out my queries and questions immediately

Nicola dealt with everything very professionally and efficiently and kept me updated

I can't find any fault with the service, especially during a pendemic

Work was performed in a timely manner, I was kept informed whilst the work was underway and I'm very satisfied with the results.

every thing done in good time really pleased

The staff, from reception to the garage, all communicated very well. The process seemed well managed with my expectations managed also. The environment and surroundings provided a premium experience.

All staff were polite and thorough

Excellent customer service

First class service and complete safe surroundings social distancing and plenty hand hygiene sanitizer very covid friendly

Excellent service

All happened as planned, no issues and final bill was £10 cheaper than quoted

Reliable and trustworthy , timely and helpful

Knew exactly what the charges were going to be in advance of work being completed

Car was even cleaned which i didn't expect especially as the weather was so dire on the day!

everything explained to me

Always friendly and excellent care when you're on site.

Attention to detail was excellent

The job was done quickly and they even quoted me on other jobs that needed doing without me having to ask.

Arrived on time , the staff quoted 2hrs waiting , the car was back with me approx 2 hrs

Quick efficient service

Really easy, kept well informed with progress of my service.

Everything settled and arranged as quickly as they could

Tom was great Very informative and keen to get the issue sorted for me Nice bloke

Easy to arrange and very well managed.

I have to say Tom In service very good attitude Pulled the car up not only Tom but Josh and Joe greeted me felt good

Very Happy with Service, staff always happy to help.

All very well organized, welcoming and efficient.

Dan was great from start to finish

Very efficient throughout visit. Simple to book in, kept fully informed of issues as they arose. Service work completed in timescale agreed. Staff contact was to a very high standard

Adrian is always helpful and it's a pleasure always doing business with him

Tom, along with the rest of the staff do bmw proud with their friendly and efficient service, and my car is always returned in pristine condition.

My expectations were low given a 1.5 hour waiting time. Waiting experience was good with adherence to Covid rules and access to TV. Car cleaned inside and out and within less than stated time. Staff were good and there was no sales pressure.

very friendly staff and always good communication

Passed MOT Car cleaned

Nothing to stay; all was fine with the service I received

Car ok after recall and cleaned brilliantly

Lady that looked after me was very professional and informative

Polite & efficient

Great service from SA at BMW Tamworth. Felt well looked after on the day and appreciated the calls both before and after my visits to the dealership.

The service manager was very good, friendly and kept me up to date with my cars progress.

Service is always excellent from all departments and the main reason we stick with BMW and Mini. 4 Services completed within a period of 1 week, all with excellent service thanks to Tom Smedley at BMW. Nothing is ever a problem.

Staff were very helpful and organised. Comfortable wait for the service which was completed on-time.

From booking the service to having the service done the staff were very professional.

Professional customer service approach by Service Advisor. The outcome of the service was fully explained and in general a positive overall experience. Also pleased that that my car was washed/vacuumed prior to return to me.

Daniel was super efficient and had everything organised and conducted in a very safe manner

Debbie was great at explaining what was going to happen very friendly and efficient.

Although the first time my vehicle went in, the problem was diagnosed and fixed quickly, I had to bring it back due to a coolant leak. This was quickly rectified though and was given a loan car so I wasnt inconvenienced.

The air-conditioning fault was rectified under warranty.

Very polite, very professional, great clean show room also good covid awareness

Very satisfied as they explain everything they are going to do

very efficent

Delighted to find my car was under warranty from the dealership where I bought it; despite being nearly 4 years old. Excellent customer service. Car cleaned inside and out. COVID safe . Reminder of appointment the day before it was due.

Faultless service very attentive

Everything was done on time, as described, a list was given of possible things to be fixed. Very good communications kept me informed of what was being done, what the timescale was and when I could pick up car. Car was returned having been washed.

Always amazing customer service whenever I visit the Sytner Tamworth showroom. Staff are friendly and the vehicles on show/available to view are usually always of high specification.

Good service

Did the job on time and reasonable cost

From booking the service, to arriving there and picking up the car the whole experience was simple and pleasant. staff were anazing

A follow up call received to see how the car is getting on following the service - brilliant

All in all excellent.

They also did alloy wheel kerb damage for a very reasonable price, which made them look like new.

Found me the perfect car and deal. Lewis from sales was patient and supportive in helping me find the right car.

Good service from start to finish

I was well looked after

Knowing job done correctly

Sytner Tamworth, Sytner Sutton Coldfield and Rydale before Sytner have looked after my cars for some years during which time they have carried out any servicing or repairs with the utmost care and precision.

They informed me about my tires.

Dealership service from Debbie is 1st class... I shall miss her.

Debbie the service advisor provided great service

I was very satisfied with the experience.

The car issue was dealt with promptly and with no fuss.

Service was explained well and the video helps.

First class

They kept me informed every step of the way

Great customer service

Garage checked my car battery for me as it has been unreliable during recent lockdowns when the car wasn't used much. There was no charge for this service and in addition they did a free health and safety check on the car and washed it for me.

Great service, warm reception!

Very friendly staff

Good friendly and knowledgeable service. Organised COVID secure environment.

Professional service extended with very friendly reception

Excellent customer service, special care taken due to COVID 19 Daniel looked after us from pre arrival phone call, being met on arrival, keeping us up to date while car serviced. Video of work carried out a genuine welcome for regular customers.

Job well done

My interaction with Tom has to be one of the best experiences I've enjoyed with BMW Tamworth - or other car brands - he clearly knew the technical detail, but was empathetic to finding a solution that worked which was much appreciated.

Very good service all round.

Friendly, helpful and knowledgeable staff.

Everything was completed as promised and I was kept updated at every step of the process

Thorough inspection of my vehicle. Liked the video to prove the service had been carried out.

A+ with all aspects

Simple process which was executed to ensure customer satisfaction.

They are very professional

Just a really good service from start to finish. I was a nightmare customer as struggled to make appointments and was low on money at the time due to covid and I still had the same top service and was recommended the bumper pay over 6 months deal.

Friendly, knowledgeable and courteous staff.

I received the answers that I needed

It turned out to be a bit more than a service and they pulled out all the stops to get my car back up and running ASAP.

The person that dealt with me was very good.

I have know Josh from day one from buying my first BMW M5 at Sytner now bought six cars from BMW Sytner and its the support from home and the team why i have done this keep up the excellent work

Customer service was excellent

The lady I dealt with was really helpful

Debbie looked after me on the way. Professional and friendly. You cant ask for more than that.

Took vehicle in for a recall and easy drop off and collection.

Very satisfied. Dealt with Debbie and technician (Mark) did a superb service

As mentioned in my previous answer all contact before and after the service of my car was dealt with extremely well.

Questions were answered and everything that was required was completed

A first class service. Everything done as I had requested.

Professional attention.

I was well looked after by the service team.

They explained the procedure and what was involved in this service and forwarded a comprehensive video of the health check. The car was was exceptionally clean when it was returned to me.

Quick and easy booking Friendly service advisor (Nicola)

Fabulous service. welcoming, kept up informed during the whole process and felt Covid-19 secure.

Quicker than expected and with a car wash !

Nicola was fantastic kept me up to date with my cars mot also asked if I wanted the outside of my car washed ... great

Simple and easy process from start to finish. Booking online was very straightforward and, although the service took a little longer than expected, there was regular communication with progress and a comfortable seating area while waiting.

Got my car ready when I needed it...plus offered a loan car...

Service carried out with information given on future, necessary items that would need to be replaced.

Everything from the booking phonecall to Tom who booked our car in on day of service

Top notch service as I have come to expect.

First class service from a first class company. Nobody does it better.

Your employee Tom was so helpful and courteous to us and gave good knowledgeable advice and is a competent link between the mechanics and technicians who he supports.

Organised as usual, a pleasure to deal with, thanks

Up-to-date information

price was agreed for all the areas and work done in the time frame

Promptly booked in, courtesy car provided, and all staff very helpful, especially Nichola in servicing

No issues to note. A recorded vehicle inspection was also undertaken

Great service and personal attention

Dealt with everything efficiently and kept me informed.

Jake in the service dept was great - kept us informed and arranged for courtesy cars to be available . Totally focused on customer service and adapting to our needs

Thorough check of my vehicle and report back

Completely satisfied with the overall attention and service.

Great team simple to book with no issues

very professional

I was completely happy ....that's all that matters

I like the transparency of the service video you sent and cleanliness of the dealership along with politeness.

Throughout all interaction with BMW I have found all personal to be professional and polite.

Excellent Customer Service from Deborah Parry. Initial confusion with the 20% discount being offered by BMW for booking online but all sorted very quickly

Never had any problems with car after service has been carried out and car feels smoother to drive.

From the start of our car being serviced we were kept informed of our car

Very pleased with service usually Inside of car is cleaned but wasn't this time not even touched. Usually comes as standard with every service I've had done

During a routine service there was an issue with a fuse needing to be replaced. It was replaced FOC and I was given a courtesy car for the day.

The only downside was I was told that the service and MOT would take approximately 90 minutes when I booked the car in. The actual service and MOT took around 210 minutes

Good communication throughout the process, video taken was informative

Was quick and efficient, as we had a waiting appointment that was very important

Everything was fantastic. I felt extremely safe with the COVID precautions in place at Tamworth. The safety of BMW's customers seems to be of utmost importance.

Great service, look after your customers very well.

Tom was very helpful in looking after me.

Excellent, great staff, and service was completely promptly and kept me informed

The whole experience was simple, pleasant (and COVID-secure!).

The booking process, together with the service received from Sytner BMW of Tamworth when I delivered my car, during the period they had my car and when I collected my car were all very satisfactory, as they nearly always have been.

Debbie perrie who dealt with me was very professional. .

Can't fault the problem solvers on car

Very good team and the service advisor went out of their way to help. Sarah Pajor was really helpful, sorted the car quickly with minimal fuss and kept me informed throughout.

I waited whilst the car was being serviced and the staff kept me informed of the progress all throughout the time I was there. It was also very easy to log on to your internet so i could continue working whilst I waited

Excellent

Friendly and efficient

Easy to book the car in, smooth drive in service. Friendly staff

The team at BMW Sytner listened to my requirements and I felt they made every effort to accommodate my requirements.

Very professional service offered.

All work done without issue and the price was slightly less than quoted

No nonsense prompt service

Good

Great service from Tom

Very comprehensive.

Friendly Service

Communication was excellent.

Couldn't give 5 stars as there was no coffee

Excellent, friendly service from beginning to end.

The dealership had taken all measures to make me feel protected due to Covid-19 I felt very safe.

It was a recall service every effort taken to accommodate me

The staff at Tamworth were very helpful and kept me informed throughout. The COVID measures in place were very thorough.

We were kept up to date with the progress of the car & arranged a pick up date to suit us. On the day of pick up, the walk through was friendly, informative & professional.

Excellent knowledge and honesty from Chris the sales advisor.

Very effortless, from first call to signing to seeing my new car when it ready in the showroom. I think it took 5 days from call to order which is incredible and the staff are excellent Josh and Lewis are both credit to the company.

Friendly staff and no pressure

I was informed all the time

Warm welcome, car pristine in own room! Joe and Laura were a pleasure to deal with

All round great service.

Joe who gave us all the information needed was great to deal with

Very satisfied given the sale was being made remotely during a covid lockdown.

Process was straightforward, structured around my needs and tailored to me individually without being 'too much'. Personal touches on pick-up were appreciated and attentive service form Lewis exemplary.

My personal contact Joe Cullan was very helpful & even when I changed my order nothing was to much trouble

Responsive to our needs, car arrived sooner than we expected. Team pay attention to detail and make you feel valued. Rob James was a delight to engage with and Laura in finance incredibly helpful too.

Lewis Wale handled the process from start to finish very professional. His knowledge on BMW products and customer courtesy is always first class.

Was looked after, kept informed and made to feel special when being shown the car

Completely happy, made us feel valued in every respect and strived to make our car purchase a special experience

No issues, straight forward process. Thank you.

No problem at all with Sytner Tamworth well looked after from arranging first appointment to final collection

All staff did well considering the restrictions imposed by Covid

Molly Rogers get me updated on progress all the time

Again Joe handled it all and talked everything through with me. Not only this but he followed the sale up with me afterwards an two occasions.

The centre had everything in place to ensure it was an enjoyable experience

There was only a 2 week wait as the car was in stock, however I wanted to have the wheels changed from silver to black and I asked Bethany if the works could be carried out prior to collection, she arranged everything and I am super pleased

The sales guy i was dealing with at Tamworth (Lewis wale) was excellent. He always phoned when he said he would, was always prepared and was always helpful

Very helpful

really friendly

Joe Cullen is always very helpful and keeps me updated. His colleague who stood in on the day for the collection process was also very helpful.

Very pleased

The sales executive kept us updated & was very helpful.

I travelled over 100 miles to buy my new car from Sytner Tamworth because I knew they provided an excellent service and I wasn't disappointed.

Staff were courteous and friendly and worked me a great deal on a car I never thought I could afford. Thrilled to bits with my new motor!

Really enjoyed the experience

It was exemplary.

Robert James was very professional and kept me advised of progress throughout the process. The delivery date was delayed due to a manufacturer recall, but Rob informed me of the issue as soon as he knew about it and expedited delivery once it arrived

This fifth purchase was from a new dealership. The initially remote discussions were very helpful and informative, nor pushy. Post 11th April I was able to visit the dealership, service was just as good

Exceeded expectations

Very satisfied staff were very welcoming

Joe Cullen made my experience extremely easy. He also managed to complete the purchase and collection within a week which was great!

No pressure professional sales team with a great product