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ABOUT CENTRE SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Latest News & Events

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The virtual new BMW 5 Series.

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New Car of the Month

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New Car of the Week

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Top Gear's Coupé of the Year 2016: The BMW M2.

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The BMW Group is celebrating its 100th anniversary.

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Sytner Retain 2nd Position

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BMW xDrive

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Sytner Powers to Podium Position at Sunday Times Awards.

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The first spade goes into the ground at Ventura Park.

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Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

Richard Hickling

Managing Director
  • Years at the dealership 1

Nick Hattersley

General Sales Manager
  • Years at the dealership 1

Nick Thompson

Used Car Sales Manager

Mark Smith

Service Manager

David Hunt

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Same high standard of approach to customer, very friendly and explaining and thought the new drive in and greet service at the Tamworth branch was spot-on.

Service

Happy

Service

Everything completed with no problems

Service

I arrived without warning with two slow punctures and was dealt with efficiently and without any issues

Service

Excellent service, friendly and very helpful

Service

I was completely satisfied with my service experience however it was not at Sytner Tamworth as this question suggests it was at Sytner Sheffield. My experience was very simple and efficient from start to finish.

Service

Efficient, friendly service

Service

Overall the service I received was first class. The communication from the staff was excellent from making the booking through to collecting my vehicle. The work was done to a high standard.

Service

Fantastic new dealership, very professional and car returned in good condition. Loan car clean and good quality. Negative is the maintenance prices which are astronomically high !!! Well I guess you have to pay for the coffee bar somehow !

Service

Even though we were asked to be there for 8am, there was no-one there to meet us and we ended up waiting for 15 minutes or so before we were seen.

Service

Good communication from Richard Holmes, informative and helpful.

Service

The car was booked in for a service on Friday 22 July and was only ready for collection on the following Tuesday owing to a problem with tyres not being available. Whilst causing big issues for me I did feel that somehow it was my problem and not BMW

Service

Efficient, prompt and good communication

Service

No problems

Service

Not 5 star because service is now a little impersonnal

Service

First class service from start to finish. Even called Back next day to make sure everything was OK.

Service

Every part of the process was flawless

Service

excellent friendly service, work completed quickly and price slightly under original quote,good explanation of possible future work needed, car clean on collection

Service

The staff were very helpful. Went above and beyond an even have a hire car when the car was not ready.

Service

Since the move from Four Oaks to Tamworth it felt very cold and unwelcoming

Service

The experience was more akin to an all inclusive holiday than a day at a garage! Faultlessly polite staff, enough lattes to last a week and robust communication at every stop of the way.

Service

Replacement vehicle wasn't satisfactory

Service

Really warm welcome, upbeat staff, personal and timely.

Service

Polite staff

Service

I was struggling to find an appropriate time for the service as you have moved I can no longer get to you and to work on time in the morning. You were not very accommodating given it was you that has moved.

Service

Everything went according to plan, my car was collected by John and I was kept informed with details of work carried out.

Service

The only complaint I have with the service is the lack of communication between service centre and customer. When contacting the service department it took 3 attempts before the telephone was answered.

Service

It was a good, positive experience from the start to finish.

Service

I was given very good advise my Mike in service. Very honest too as I had been given false advise elsewhere that work needed to be carried out that BMW told me did not. Very good service.

Service

Sytner Tamworth v. efficient and marked contrast with Sytner Sutton Coldfield

Service

super facility ultra modern

Service

It is disappointing that Sytner Tamworth cannot replace something as simple as a headlight jet washer without having the car in overnight. Also the car came back dirtier than it went in with scuff marks on the drives' side foot-well

Service

The problem was solved and the customer service was impeccable

Service

The collection and return service was excellent, however, on one of the three reported issues was relatives.

Service

High level of courtesy and professionalism from booking in to collection.

Service

I have owned many prestigious cars - 29 in the last 20 years - and when buying from BMW Tamworth, previously Sutton - the attention to my needs are always met. The staff take the time to know and understand my needs, critical to my decision making

Service

service was fine but service book not stamped so now have to take a trip over to get it done

Service

The new Tamworth Showroom is like entering a large hospital. There appears to be lots of Medical staff but no one who was interested in my problem - a flat tyre! The tyre expert was busy. I needed to wait. 2 hours later I finally get away. Too long!

Service

Impressive dealership facilities, very organised.

Service

Debbie went above and beyond to make my visit a happy one awell and more then happy to come back.

Service

Everything done to time, fantastic facilities

Service

The service and new premises were excellent and gave a very positive impression. Unfortunately, I had to return to the site again a few days later to have my computer re-set, as it had not been done following the service.

Service

The staff attamworth were very helpful and precise courtieous at all tines

Service

Very attentive and thorough customer service.

Service

Staff were very helpful even when they were without a courtesy car, they rushed to get one.

Service

New building and set up st Tamworth is very customer orientated

Service

Good meet, efficient handover and collection, good feedback during works too

Service

I was told when dropping my car off that they would "do all we can with the price" which I (perhaps foolishly) believed. When collecting, the invoice showed the same price as the day before and it was shrugged as off as "oh there's nothing we can do"

Service

clean smart efficient

Service

Immediately upon arrival on site I was made to feel welcomed by professional and friendly staff. Ample cups of free coffee were provided when and where required, the service was completed quickly and the car returned wonderfully clean.

Service

Rally friendly service. Exceptional showroom and looked after by the assistance as soon as I walked in.

Service

Friendly and professional

Service

They took good care whilst working on my vehicle and were very helpful in sorting out the problem

Service

pre visit call, everything ready on arrival so time not wasted, fresh comfortable waiting area, all works and costs explained, car ready on time and washed.

Service

Service was faultless but loan car was not the best given that I had not driven a manual transmission for 10 years.I am also still waiting an a response requesting BMW financial assistance on a faulty roof light blind due to a manufacturing failure

Service

Painless and efficient

Service

not convinced that fault has been fixed

Service

Very nice personal welcome. I was looked after a very attentive member of the team, Charlotte, who made sure that she understood the situation and gave the impression that she was looking after my interests.

Service

Was supposed to be going on a road test with a techician, when i arrived I was told no need as they knew what the problem was. I was also very clear and specific about the issues with the vehicle during booking and checking in. (Cont'd Q2 comments)

Service

New location excellent, all aspects of contact with the Sytner staff was first class

Service

Very personal service asked for brakes to be done but computer only needed resetting

Service

Everyone was helpful d friendly

Service

Very attentive

Service

Everything went as planned and everyone was efficient and extremely pleasant.

Service

From the moment the Service /MOT was booked the staff could not do enough.

Service

Top mark for me - in the belief that even in the best organisations there is always room for improvement!

Service

Prompt Service

Service

the staff were helpful and friendly

Service

Very happy with everything except their suggestions to fix my battery problem.

Service

you delt with the problem of rusty wheel hubs even though BMW warranty would not Thank you !!!!

Service

I had to wait longer than i anticipated -other than that everything was really good.

Service

Initial service was good but since tyres were refitted the APS warning light has come on. Will be revisiting the dealership on 13th June to have this re-looked at.

Service

It took too long to repair my car - 3 days for a simple sensor. First the item was missplaced in the box and then I've spent 6h waiting for the repair.

Service

Great new facility, friendly staff and nice clean car, inside and out, when it was returned to me.

Service

The welcome,attention to detail,free condition video and valet.Nichola is a great Service advisor.

Service

Great coffee! Did what they said they would, when they said they would.

Service

Servicing was fine. However the customer service was quite poor. I was not kept updated about the progress of the work and when I phoned myself I was informed someone would phone me. Two hours later I had still not been phoned and had to do so myself

Service

The issue with my car was dealt with quickly and efficiently and the service was warm and personal.

Service

From the meet and greet to the final escort to my repaired car it really was first class. Your staff are a real credit!

Service

Charlotte who dealt with me was very welcoming and polite and the new service system was excellent

Service

Customer service was excellent

Service

Helpfull service and greeting staff.

Service

Great customer service and facilities

Service

see final comment

Service

Work was carried out as promised.

Service

The team were very welcoming and professional . They could not do enough for you and the facilities were superb. Debbie was outstanding and I loved the personal touch, after the visit, of her calling me to advise me she would be looking after me.

Service

Went in for MOT came out with horrendus rattle....going back in to be investigated

Service

Very friendly nice staff.

Service

Amy richards was fantastic, not pushy at all very honest and informative. I was not expecting to get a BMW when I went to have a quick look at prices but Amy's approach and attitude sold it!

Sales

I have said very satisfied, not completely as there was an issue with the car which delayed delivery, this was a bit of a pain, but I like the people and we got there in the end, this was a BMW problem, not Syntner

Sales

Friendly and w looming service. Nothing is ever too much trouble.

Sales

James and Tim really understood what we needed and made us feel special. I certainly felt listened to and after listening they were able to respond to our needs.

Sales

Very easy to deal with, no problems, very professional service.

Sales

Polite and positive greeting which, after my experience immediately before, with Mercedes and Jaguar, was very impressive.

Sales

April Woodward a pleasure to do business with, highly recommended.Disappointed by lack of attention to detail of valet when collecting the car and absence of car related gift with purchase. Did not meet my expectations for value of the car.

Sales

Great team did everything they said they would do. Chris Lewis (salesmen) excellent spent a lot off time showing us our options and keeped us in touch all the way. Would deal with Chris again

Sales

We were made to feel very welcome. The salesperson Adrian Ward was very helpful and non pushy which I hate. He explained alternative purchase options very clearly and what features were on the car we were interested in.

Sales

very efficient service, dealt with proffesionally and promptly

Sales

Everything was as promised.

Sales

Darren Gudgeon was simply excellent. First rate customer service skills and offset the woeful experience I had with BMW Financial Services.

Sales

The way the BMW car range and purchase options were given.

Sales

There wasn't any additional extras being offered at discount rate as part buying a new car. No power point in the back of the car for rear seat passengers to use iPads/IPhones.

Sales

The sales service is always exceptional at BMW and as expected, it was again. Everything was explained very clearly, a perfect vehicle was sourced, a special deal was found for me on my m 135i and the finances were made to fit my budget. Excellent.

Sales

Great new Showroom and Darren Gudgeon was a fantastic Salesman

Sales

I REALLY LIKE THE NEW HANDOVER BAY AT TAMWORTH . MICHAEL LENNON THE SALES REPRESENTATIVE WAS VERY PROFESSIONAL

Sales

All went smoothly and according to plan a good deal by good staff

Sales

The product knowledge and service level of both James Underwood and James Underwood had been concise, welcoming and patient. They listened to me and created a package which suited both our needs.

Sales

The showroom, people who met me and the sales staff were both pleasant and professional

Sales

As alwaysour sales person Amy Richards was tops

Sales

Sales staff Martyn Timmis conducted the sale with attention to detail.

Sales

I spoke with 2 dealers and the service from Sytner was far superior, personal and made the whole process fun and supportive.

Sales

Promised BMW keyrings as non in stock. Still not received them

Sales

Excellent service thoughout and pleasing experience no problems encountered

Sales

Enjoyable experience. April Woodward was extremely helpful and a pleasure to do business with.

Sales

Very comfortable and well arranged showroom, helpful and knowledgeable sales staff and good exchange deal agreed.

Sales

Nothing was too much trouble, very relax and friendly staff

Sales

Good sense of arrival at Sytner(very impressive, modern dealership) and when I met the Sales guy(Chris Lewis) I felt that I was helped and supported throughout rather than pressured. This helped me to decide at my own pace with all options explained.

Sales

Staff were very helpful and friendly.

Sales

Excellent customer service

Sales

Clean, modern and spacious showroom - impressive range of cars on display. Having never bought a brand new car before, the "unveiling" was a great touch. Staff who were smart in appearance and knowledgeable and friendly. Coffee on tap!

Sales

Daniel Creswell was very nice, not at all pushy a very refreshing change. We enjoyed being able to test drive the car alone without a salesperson.

Sales

Amy Richards the Sales Executive was absolutely fantastic and without her I do not believe I would have purchased a new car that day.

Sales

Quick and efficient

Sales

Amy Richards the young sales lady was brilliant but as this was a replacement for a stolen BMW I found Sitner approach a bit disappointing.

Sales

great sales guy, calm and efficient.

Sales

Superb new facility, that embodies the excellence of the BMW brand. The staff are a credit to the company but the sales person I dealt with, Martyn Timmis is the standard that all should aspire to. His professionalism should be commended.

Sales

The sales advisor was very helpful & kept us informed of progress. The handover of the car was very good, we felt special & my wife was give some flowers.

Sales

The showroom at tamworth is fit for the queen

Sales

excellent sales exec. test drive appro. and worth while. Sometimes too long a delay when sales exec. has to consult others.