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Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.
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Car came out of service with another problem that it didn't intally go in with. I had to rebook another slot over a week later to get it sorted
Completely issue free
As the problem is not resolved
Nice surroundings and courteous staff
Good service, made to feel important
No faults to be found with the service. Was carried out quickly so as to not cause too much inconvenience not having the car.
Excellent pick up/drop off service and complimentary wash and valet
Everything was dealt with as expected in a professional manner,On time and the car was returned to me cleaned and ready to go
Was sorted out really quickly
Everyone very courteous and professional at all times
All good nothing bad to report
Same answer as above, however, it took a great deal of my time to resolve the issue
First class service
we seemed to wait a long time
Were able to change loan vehicle when it wasnt suitable.
I was not advised to drive in through the roll up doors on arrival so parked up and was told afterwards to enter through the doors
Very. Being ex trade my expectations are very high and Tamworth are very knowledgable and professional
Karen was excellent but my vehicle came back with a broken vanity mirror which is still waiting to be booked in
Treatment on the day was polite and efficient.
As above - the care and attention from all staff is exemplary.
Completely upfront with any costs involved and after service call to make sure the vehicle is performing correctly.
Customer service great. Though did experience some problems as when booking for mot/ service said no space for service but then on the day said they could accommodate me.
Everything done to high standards
Simple and straight forward service
Dealt with all issues raised and followed up with call to advise on issues.
When the car came out of the service area, it had warning brake light on the dashboard that wasn't there before and they forgot to give me the paperwork to take home. When rung up for it it took them over a week to send it.
Easy to book appointment
They did everything I expected and the service assistant was very polite and helpfull
No offers of a hot drink on arrival. Item I asked to be looked at was not addressed until I returned to collect the vehicle which incurred a further wait
Courteous staff. All explanations given, replacement car, good coffee. What's not to like.
Frustrated that so many of my settings had been changed i.e. Radio, air conditioning, seat positions. Would be nice to have car returned with drivers seat at least close to normal position.
The service I received from my first telephone call to the dealership through to collecting my car and beyond was impressive.
One word - Professional.
Very helpful and friendly staff.
The BMW centre is magnificent
I dealt with Daniel Walker, he looked after me from start to finish, nothing was any trouble to him, a really nice trustworthy guy.
Great process, great communication and the work was carried out properly.
Danielle Smith and Naresh Patel are just brilliant. Danielle really looked after me and is a great asset to your team. As a difficult customer, I know how challenging I can be and yet Danielle went above and beyond. Exceptional.
I was slightly annoyed at the service received, I was told my car would be cleaned. When I opened the boot I noticed it hadn't been cleaned and was advised after that they don't do the boot. Should have advised me before that my boot wouldn't be clea
Very efficient service & easy to deal with.
I was able to purchase a new vehicle and have an outcome I was delighted with
prompt service, courtesy car available, several updates through the day, prompt service on collection
Highly efficient and friendly service.
I had no complaints andmy vehicle was returned to me well valeted
The first impression isn't always great. I might not be the smartest dressed person but I don't always get the service I expect.
Excellent communication before, during and after the service from Nichola. Valet carried out free of charge on both visits. Free tea/coffee and seating to relax.
Potential problem resolved promptly
Looked after from start to finish, always kept advised during progress of the service.
The courtesy car was ready when I arrived and I was on my way to work without any problems
Service was good, however the complementary clean didn't seem that good. A work colleague of mine has a Toyota, and his complimentary clean included cleaning the windows internally aswell as vacuuming the boot. This did not occur in my vehicle.
they were great
Could not find any fault with the service I received
Service advisor was friendly, very professional.
My service was completed within time estimate and returned sparkling clean
Efficient, friendly and helpful service.
Very professional service.
Great staff, great booking experience and video nice extra
See comments above.
My vehicle service was very good.I also faulted my vehicle as it has a noisy squeak coming from the rear suspension when going over bumps, however Sytner Tamworth were unable to fault this. Almost immediately on the way home I could hear the noise.
I had two issues with the car which were successfully resolved. However, I was left with a dent and scratch on the bonnet and the fuse and repair kit from the boot were damaged and not put back in their rightful place.
everything went smoothly.
From the moment I arrived to explain the problem with my car I was treated extremely well.The person that made everything happen was Laura Mc Peake and I cannot thank her enough.
I was looked after with efficient care.
They are trying to correct mistakes
On time. Well informed and great customer service.
Friendly ,first rate experience.
Knowledgeable - service due and accommodated on that day. Customer facilities and refreshments excellent. Staff friendly and polite
Everything was completed as promised
See answer to question one and question three..
Excellent service! Nichola price was amazing
easy to book service, pleasant staff, collect and return service
Everything that was expected was delivered, and more.
The entire process was excellent, from booking the appointment, Nichola's professionalism to the brilliant video produced by the tech. However, I have an issue with the overall pricing - and how these are unreasonable in the market place.
Ease of booking car in and good customer service
I am completely satisfied
Months of disappointment with buying a car, having my personal number plate not put into retention, having issues with the new car, and then having to change that car for another. This car now is under 3 years old, and already has issues
Very efficient customer service and a really nice courtesy car.
Great service and nice experience
Did everything that I requested. Polite staff, excellent facilities
No problems and got my car back at the time I had asked!
Excellent customer service. My assistant was lovely, I needed the car back for a certain time & she made sure this happened.
As stated above, pleasant experience.
Great customer service.
See above. Car returned on schedule, cleaned and vacuumed, paperwork done.
It's a shame there are not more cars available for customers to use whilst a vehicle is being dealt with. I came in for a MOT and and issue with lights. I was there at 9am and got my car back at 4:45. That's a long time to wait.
not completely satisfied as job ran overtime as not started till pm but car left at 8am and cost me extra car hire costs
I felt very looked after and very well informed all the way throughout the process as always
Good attentive staff
A long standing issue resolved out of warranty at reasonable cost, promptly, professionally and friendly. I like to know what's being done to my cars and they don't keep me at arms length. I've found the Mini workshop to be far better than the BMW.
I got more than a good service.
from the moment the appointment was made to bringing the car in to the dealership and collecting after the work is complete the attention to detail by the staff to make you feel welcome all the time and update you on progress
Everything was perfect
Assistance given and accommodating service.
I was advised when booking MOT that I could wait whilst vehicle was tested and told it would take 2 hours. As I had traveled from Shenstone it was easier for me to wait for the vehicle. I had to wait almost 3 hours.
My car was collected from my home and delivered when done. Love the video from the mechanic who worked on my car, reassuring me everything was ok.
The service was very good.
The staff are friendly and welcoming and will always show consideration to my needs in respect of times I need my car when they are doing any work on it.
Same as previous answer
I believe the work carried out will be first class.
Prompt efficient professional and friendly staff
everything went according to plan
The experience was straightforward and communication was good before and once the car had been completed.
Everything as requested
see question 1
Excellent customer service, no hassle.
Service advisers Karl Yates and Bradley Morris who looked after and supervised my vehicle through the workshop for the repairs needed was excellent. A credit to the department at Sytner Mini Tamworth. 10/10
Garpal was very professional as my service manager
The whole experience was compleatly stress free.
Very helpful and efficient
Fiona at bookings and Gurpal at servicing understood what I wanted
I would have been completely satisfied but I am experiencing an issue with my mobile phone/car connection, and no-one seems to be able to offer a simple fix.
The adviser was informative and efficient
See comment 1
Brand new 420i X-Drive M Sport BT17XRG (500 miles)Brake issue, been in twice still not fixed !!!
They went above and beyond expectations even sendin a video of my car being serviced.
BMW software gave a wrong description of the tyres fitted. Presumably the IT had not been updated
Waiting 40 minutes to collect and pay
Nothing to complain, 100% satisfied
Easy to book in, easy to hand over, friendly attention, nice clean car to pick up,what's not to like?
Great customer service let down a little by BMW emergency who came out to the car due to a fault with the convertible roof that stated do not drive - BMW emergency said the roof was locked and safe and refused to take the car leaving my wife to do it
The issue the car went in for was not resolved and needs further investigation and attention
very helpful people
The bmw centre at tamworth is superb, from the centre itself to the staff
Adrian Wood in particular provided exceptional service which exceeded my expectations. Highly knowledgeable, professional and went above and beyond to ensure a high quality experience was provided.
Perfect for my requirements
Martyn ensured I was kept up to date with the progress of my purchase.To be honest I didn't expect the signature to pick up to be so fast!
Continued communication Regular updatesGood price for the car
The overall experience made the buying of the car feel special. The attention to detail from Amy was exceptional.
Again Josh, very helpful
Everything was polished and smooth with an excellent Sales Executive in Martyn Timmis who was well supported by Daniel Bird. Martyn is a credit to Sytner and to BMW and is head and shoulders above any other Sales Executive I have bought from before.
Quick service showed the main point on the car
Sytner and bmw sell the car and treat you very well . Tim and Sarah bent over backwards in order to get me a car to suit my needs. All the staff make you feel welcome.
Couldn't fault the experience.
This was my first visit to sytner Tamworth.shrowroom is fantastic everyone was very helpful an your coffees are great
We were treated extremely well and made to feel most important.
As always the staff were totally knowledgeable about all of the products available and offer a complete and comprehensive service from start to finish.
Wayne Neil at Tamworth has been exemplary both this time and when I purchased my last car from him. Couldn't fault his excellent customer service and help with everything.
Everything was smooth and easy. Good advice to make sure the car was right for me, I received regular updates from the sales lead throughout and always really helpful. Agreed a date to pick up the car which was convenient
Sytner BMW Tamworth were excellent in every way right from my first phone call. A test drive was arranged and completed the very next day after my initial call even though this was one of the busiest days of their year. I ordered at this same visit!
Josh Blakemore at BMW Tamworth was amazing from start to finish. Very professional throughout. Contacted many BMW dealerships leading up to my purchase and Josh was the only one that followed up regular. Great deal and he got my business!
I walked into Sytner BMW Tamworth at 9.30am on a Saturday morning, and by 1pm I had test driven, negotiated, signed and paid my deposit for my new vehicle. Excellent, prompt customer service.
Great service and patience while I made my mind up.
Felt very welcome. Personal service
Brilliant service and communication and made me feel like they cared about me and my car always kept me up to date on my car.
Adrian wood was brilliant and very knowledgeable.He was very friendly and always helpful.The Tamworth dealership is a really nice place to be and everyone there is friendly and welcoming.
Communication was excellent and timescale met. Adrian the sales person gave me a full introduction to the vehicle on pick up, nothing was hurried.
I was toying with the idea of changing brands. I actually looked at purchasing a Porsche Cayenne, Range Rover or a Jaguar F Pace. The level of customer care and attention was far superior to the other brands.
James Waterman was very easy to deal with and straight talking. Sales pitch approach is outdated (which he didn't use) and I knew what I wanted and he delivered. Quick and easy
Easy process to purchase, all options presented, no pressure. Handover one of the best I have experienced
we deal with Martyn Timmis who is kind, courteous and honest. We also met James Waterman who was lovely. The business guys are also great, Mark and Dan.
Very relaxed yet professional team at Tamworth, knowledgable and accommodating.. we changed our mind in favour of a different, higher spec vehicle at the last minute and there was no issue.
Very satisfied. All staff were very welcoming and helpful especially the salesman I dealt with. Martyn Timmis
No problems throughout process, test drive provided before acceptance.
Comfortable spacious setting with helpful and friendly staff.
Fantastic sales person
The salesman, Josh Blakemore, was excellent, the sales building and presentation was all excellent.
April was a very good salesperson. She made us feel really welcome even before she knew we were going to purchase. Very good customer interaction.
We have nothing but praise for the way we were treated by all of the staff, but especially by the salesman who handled our purchase. The presentation On hand over was excellent.
As above answer
Very informative staff thoughout the purchasing process. I should have driven a harder bargin for my part-exchange BMW given its subsequent asking price!
It was a good experience and when you recurve your car nice touch with it in a room
Amy is a real asset to BMW!I returned to Amy for this purchase as she continued to show complete ownership of the sales journey, ensuring all my vehicle requirements and needs were met.The extended test drive really helped me decide - thank you!
Sytner Tamworth is a pleasant environment, staff were helpful and polite and not overbearing. We felt informed and not pressured.
On time and very professional
Friendly, helpful attitude of all people I spoke to
. Miss Arrowsmith was helpful and competent
Josh did an excellent job from the enquiry right through to the completion
While there were difficulties related to third parties surrounding the purchase of the car Chris handled the situation with calm efficiency.
I was made aware of the details of the financial package on offer. Everything was clarified in a simple & informative way so that there was no misunderstanding. I was contacted afterwards by staff at Sytner to keep me updated regarding delivery date.
The overall process couldn't be much easier.
I did not feel rushed or pressurised into making any purchase.
Overall a very smooth and easy experience. Staff were without fail welcoming and helpful and the center building itself is just a nice place to be. Certainly sells the brand.
Well treated with very courteous staff
Whole process was so simple
Good overall service provided by April Woodward.
The staff kept myself updated at exactly the times they said they would.
Everything was made easy
I was very impressed by BMW Tamworth and the staff were excellent and did everything they could to meet my requirements.
I really trusted your sales guy James Waterman, having been out of a BMW for 14 years he helped me become reassured again.
When you are making a purchase of a new car you are always a bit nervous, but there was no need to be everything went OK .
Got treated badly at central bmw Tamworth looked after us and made us feel welcome