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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Latest News & Events

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 25

Nick Hattersley

General Sales Manager
  • Years in the industry 12

Nick Thompson

Used Car Sales Manager
  • Years in the industry 22

Mark Smith

Service Manager
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the industry 29

James Underwood

New Car Sales Manager
  • Years in the industry 12

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very pleased with the reception and the prompt attention on arrival,however was not happy about the extended wait for the completion of the service on my vehicle.

Service

Good customer service and very friendly

Service

Always a great efficient greeting to take the car off you and a friendly service - Thanks to Nichola Bailey

Service

Service carried out efficiently, within promised time frame and returned fullyvaleted.

Service

Always a good experience but this time the management system didn't work on return of vehicle. No sat nav and no links to music. This came on half way through the day after reporting it to BMW and didn't then need to go to the service centre.

Service

Everything I was told when I took the car in was followed.

Service

I was well looked after on arrival and communicated with aporopriately throughout the day.

Service

Dropped car off collected replacement within minutes

Service

The experience was just as you would have expected it to be- the car was in and out in the agreed time, I was looked after well by the staff and it was a very pleasant trip!

Service

Very efficient and polite. Completed the work correctly plus an ongoing problem was sorted out

Service

Great service from booking the car in, dropping off and picking up again

Service

Fantastic service I cannot fault the dealership

Service

Very helpful staff

Service

A very simple job carried out (5 minutes), difficult to get wrong but does not warrant anything higher

Service

IT'S TRUE

Service

Very crowded parking - had to park on some others company parking spaces. But the service given was exceptional - gotten in with a warning light, expecting having to return another day; was suprised to have it done within waiting time. Great!

Service

Good customer service

Service

Parts unavailability meant that the work could not be completed to the original schedule meaning a second booking was required. Not a major issue for me though.

Service

Sent car in for investigation into water residue in rear tail lights. Not only did they complete the investigation within the day, when I went back to collect they had also completed the work replacing the lights so I did not have to take it back in.

Service

AS soon as I entered the allocated undercover service area I was greeted instantly and everything was professionally explained to me as I was shown to a seated area and offered refreshments.

Service

Very friendly staff looked after me an my car.

Service

Quality of service . on time completion and car cleaned after service

Service

It's is lovely all the nice bits the well come on a rival but I really do think that's why all those things we pay for.that's why you are expensive.

Service

From the minute I arrived till the minute I picked up my car I was greeted and looked after. It was a wonderful experience.

Service

You did what we expected.

Service

The car was taken by my wife to sytner Tamworth, we have had Mercedes before but she said it was a far better experience at sytner

Service

The service is always outstanding

Service

The service was basically fine but the car had to be kept for over 2 weeks whilst a part was sourced. One of the issues I asked to be checked was the pedestrian safety system and that does not work at all now

Service

Great staff as always.

Service

GREAT SERVICE, AND ATTENTION.

Service

NO PROBLEMS

Service

I had a new windscreen fitted and the reason for the visit was to polish out marks which should have been spotted when the windscreen was originally fitted. Clearly, it wasn't cleaned or inspected after it was fitted.

Service

can not fault the experience from the greeting at the roller shutter to the handing back of the keys on completion

Service

Car collected and returned on time

Service

The whole experience of booking, attending the site, and collecting my car after the service had been completed was very good . Sytner were professional in all aspects. However an issue with the air con is being investigated on 3rd May .

Service

The staff were very helpful,and pleasant.

Service

Everything I asked for has been done.

Service

Great service and friendly staff

Service

Excellent from start to finish.

Service

well looked after. done on time. satisfying experience.

Service

Friendly helpful staff, comfortable surroundings and confidence in the people looking after my car

Service

THE STAFF WERE SO PLEASANT AND LOOKED AFTER ME WHILST I WAS WAITING.

Service

All staff efficient helpful and pleasant.

Service

collected vehicle from home due as I could not drive vehicle to garage as I had injured my back with prolapsed disk.So at least the car was kept to plan !

Service

The experience was good. However, on arrival my contact disappeared and I was left wondering what was required of me?Also on handing the car back, the free wash and vac was very poor. Some parts of the car were dirty.Everything else was perfect.

Service

Very satisfied with the service experience at Tamworth but noticed that the computer on the car was not updated still showing service and brake fluid needs attention although the paperwork shows it has been carried out.

Service

Excellent service.

Service

Very pleased with attention

Service

Excellent service throughout, in particular from the customer service advisor, Nicola.

Service

Routine service was absolutely fine. The stop/start has not worked on my car since about September last year. I was told it had been held off due to the battery not being fully charged. I measured voltage at 12.1v engine off and 15.1 engine running?

Service

Car still not fixed after 3 months with non-working parking sensors. Long delays "booking it in" and the need to "book it in again" after yet another month following the "diagnosis" that the parking sensor was not working! (No s**t sherlock! )

Service

They did what it said on the tin, and in the time specified.

Service

Excellent service, its shame a new car needed attention! A new ignition

Service

Ease of checking in through drive in service center. Greeted on exit of the vehicle and quick transit to service area to complete paperwork.

Service

Very efficient, friend;y service

Service

Every thing was done to high standards.

Service

Very happy with the customer service given by Gurpal.The only negative experience was the welcome when we arrived in the service bay.

Service

Very personal and professional

Service

This is the second time I've had to make repeat visits to get an issue resolved. On this occasion the real fault was missed when I first had the vehicle inspected so I was severely disrupted when it was rendered immobile with no notice.

Service

I took my car to BMW at Tamworth for its three-year end of warranty check up on entering the front door people were very courteous and helpful offered me a cup of coffee and biscuit why I waited for an assistant

Service

Excellent service and respect for the customer, car was sorted out as agreed and loan car was a great benefit too.

Service

Polite see less service

Service

The experience as a whole was better than I've ever had with stratstone. Staff completely professional, well mannered and nothing was to much trouble.Well done BMW Tamworth

Service

Easy process and well looked after

Service

Courteous staff, hospitable and helpful.

Service

I took the car in on Thursday with a minor problem and was given an appointment for the following morning. While the car was at service I was told what was necessary and the cost for the repair. This was about what I expected.

Service

Very good service from the centre as a whole. Special mention to Nichola Bailey who was excellent in dealing with our requests.

Service

The service assistant was welcoming and polite on arrival and the service was carried out in less time than expected.Micheal paired my phone with the car as I had been having trouble doing it,

Service

Our service advisor was great in every way from start to finish

Service

I have always found Sytner Tamworth provide very good service as they did on this occasion.

Service

Prompt response to my phone call an engineer came to me very quickly got my car running I drove to Sytner in Tamworth who did an excellent health check which was videoed to me there was a software problem with my car that was soon fixed. Excellent !

Service

My problem was fully recovered and handled with expertise.

Service

The receptionist was very rude and was not very helpful

Service

very good customer service, car service went well no problems kept me updated and sent video of car being looked at

Service

Always treated courteously and professionally.

Service

Sytner Tamworth is the same experience as going to a John Lewis Partnership store,complete satisfaction,attention to detail,excellent product knowledge.

Service

Excellent service

Service

very professional

Service

service guy, gurpal, was very helpful and told me what was being done to my vehicle and advised me on the time it will be completed and was also very efficient as I had places to be and he took that into consideration to give me info and be efficent

Service

Visit to track loss of coolant -cost £90. Advised hose leak (cost £215.33) and crank oil seal leak (cost £565.40)- reduced to c£300 BUT may need new clutch given oil leak (clutch already replaced but not the oil seal). Water loss increased - con'd 2

Service

Extremely attentive, and very good customer service

Service

Everything was completed on the time promised, to my satisfaction

Service

The Tamworth Team are excellant at customer relations and spend time with you,regardless of how busy they may be.

Service

easy booking process with no hassle collection service and kept up to date throughout

Service

Excellent service, no issues at all

Service

Service was perfect from the moment I drove my car into the service bay to the moment I drove out.

Service

Great customer service, they kept me in contact and it was really easy to pick up and drop off my car.

Service

I would have been completely satisfied if the MOT had not taken 45 mins longer than promised

Service

The whole process from booking to completion was flawless.

Service

Excellent service, prompt fixing of the issue and help with a hire car with only 1 hours notice. Nichola was great!

Service

Amazing garage and staff

Service

Always very helpful and great customer service

Service

The service was excellent and the attitude of the team was first class. I also like the video that was sent to me covering the inspection and explanation of the problem.

Service

Was treated courteously and efficiently.

Service

The complete experience was without fault, from the drive in reception to the cup of coffee. But in particular our service adviser Nicky, who was friendly and efficient.

Service

Good communication, very well organized, car nicely cleaned upon collection. Overall a good experience

Service

A good experience at your new premises very impressed.Vast improvement on the old site in Sutton Coldfield.I was greeted by a member of your staff on arrival and shown to reception area.Refreshments were offered to me in a very nice spacious area.

Service

Fantastic service, well looked after, faultless

Service

Fast service, excellent waiting facilities, kept informed at all times

Service

It would be 5* except that when I booked I was told the car did not need a service only an MoT. When I arrived I found it did need a service so had to hang around much longer. But staff were helpful, pleasant etc so not as bad as it might have been.

Service

Good, efficient service and car was ready before ETA and for slightly less than quoted price.

Service

Friendly staff and efficient service

Service

Because i was kepted informed of all the things that needend to be done

Service

Business like but friendly approach. Very pleasant surroundings which complimented the whole experience.

Service

Very good service

Service

The whole experience was very pleasant, easy, and comprehensive. Brilliant!

Service

I feel completely ripped off by the service my vehicle recently had. £429 for an oil change is ridiculous.

Service

Went in, was greeted politely, dealt with quickly, and left to roam around until the car was ready. Couldn't ask for more.

Service

The staff and the actions due to the part not being available at that time prevented the car being driven. A replacement vehicle was organised promptly until the car was repaired.

Service

Professional efficient service

Service

Great customer service from beginning to end. Straight forward and painless!

Service

Flexible on dates.Excellent greeting experience throughout. liked the coffee. Wife had to bring me because of dates and no courtesy car available. Hence 9. Would have been good to try another car as lease will expire at the end of this year!

Service

Slick operation, felt welcomed and kept abreast of process

Service

From start to finish the process of purchasing our new M4 was absolutely superb and follows. The staff were very informative and helpful throughout the whole time. With special thanks to April Woodward who went above and beyond.

Sales

Chris couldn't have been more helpful, always coming back to us etc and introducing us to Goslings who were also excellent. Mustn't fofget Sarah also. You've got a good team!

Sales

Although the car hasn't arrived yet. Staff are very helpful with broad product knowledge and dealership is immaculately clean, presenting a highly professional image

Sales

Amazing customer service

Sales

Sales Executive Chris Lewis was very courteous and attentive to requirements and went an extra mile to sell us exactly what we were looking for. A star performer, an big asset for the dealership.

Sales

The whole process from choosing the right vehicle for me to picking my vehicle up and the aftercare was amazing. The whole process was explained to me and I was advised that if I have any issues there are always people there to help

Sales

One or two minor issues regarding conected drive systems/options that first contacts didn't know the answers to.

Sales

Excellent service in sales provided by Chris Lewis this guy went above and beyond our expectations during both the sales negotiations and the handover.

Sales

First class treatment from the moment we entered the premises.Nothing was to much trouble and the sales executive, Josh made us feel very comfortable.He listened fully to our requirements.Hopefully start of long relationship.

Sales

Always good to do business with Martin Timmis (Sales) and Nick Sheldon (Business Manager). Considering the new BMW 7-series as next purchase.

Sales

I was impressed with the immediate response from the sales staff.

Sales

James was great

Sales

All of the staff are very helpful with an excellent knowledge of the products. Nothing is to much trouble for them.

Sales

nice show room and freindly staff

Sales

amazing experience thanks Chris Lewis, my wife loved the hand over it was made very personal keep up the good work

Sales

A pleasurable and efficient process, positive certainly compared to experiences at other dealerships.

Sales

THE PROFESSIONALISM, PRODUCT KNOWLEDGE, AND GENERAL CARE WAS EXCELLANT AMY RICHARD & NICK HATTERSLEY WERE FIRST CLASS AS WAS THE WHOLE DEALERSHIP

Sales

courteous staff - drink on arrival and sales man who dealt with us and sold us our first BMW was fantastic

Sales

Our salesman was attentive and not pushy whatsoever.

Sales

Really nice centre, staff really friendly.

Sales

I was impressed with the ease of the whole process, from test drive, correspondence, right the way through to handover. It was never a pain. The sales team were friendly and pleasant, really a great pleasure to deal with. Great hot chocolate to!

Sales

From ordering my new 5 series to delivery was a seemingly smooth process at Sytner Tamworth.

Sales

Superb & friendly service. Both helpful & knowledgeable.

Sales

my experience with Sytner Tamworth was excellent, from entering the forecourt to being presented indepth information about my choice of vehicle within my budget. A truly professional approach that gave me assurance that choosing BMW was right for me.

Sales

The buying process went very smoothly and I was very happy with the communication throughout.

Sales

James Waterman very helpful & communicative - took my details accurately & translated them into the vehicle I wanted.

Sales

I would like to mention my salesmen, Josh Blackmore. He was real breath of fresh air in relation to a car salesmen. Never pushy or patronising. Just a genuine guy selling a fab product. He answered all of my questions and queries without any issues.

Sales

Excellent attentive service from Reception Staff to completion with the Sales Executives.

Sales

Polite friendly helpful staff, both sales and finance. Kept informed throughout, relaxed and no pressure at any stage

Sales

Great communication

Sales

Great service. Especially as I had to do most paperwork from the USA. The coped well with the time difference and smoothed the paperwork remotely.

Sales

Service, communication and final product was exceptional

Sales

Amy the sales advisor made us feel welcome from day one and nothing was too much trouble for her. She was professional, knowledgable and a real pleasure to deal with. Combined with the comfort and amenities of the dealership made it great experience

Sales

The sales staff are very good

Sales

Helpful and good people even after a troublesome first few visits.

Sales

Very impressed with pre sale service, kept me informed all the way and explained where the car was at and at which stage

Sales

Sales person ( Amy ) was very pleasant and efficient and the surroundings are very nice

Sales

Amy was brilliant and really had customer care as her main objective

Sales

Fantastic advice given by April Woodward, throughout the process I was looked after professionally, kept informed of where the process was at and process was made so much easier by the help and guidance I received

Sales

Good support and customer liaisons from joe

Sales

First class service

Sales

We were welcomed on arrival and given attention and refreshment immediately. At all times we were kept informed of the progress of the car's production and all went exactly to plan.

Sales

A great and responsive service taking time to understand our needs and then meet them

Sales

All round great service. Honest answers and not afraid to go and ask someone else if they did not know the answer to my questions

Sales

exellent facilities

Sales

Josh was a pleasure to work with to find me the car i was looking for.

Sales

James Waterman is an excellent salesman

Sales

Great BMW centre, car nicely presented, staff paid great attention to us.

Sales

Fast delivery, exactly what I wanted.

Sales

Unrivaled service from start to finish

Sales

Everything was done to perfection from Demo to handover. The finance was explained in great detail good rapport with both members of staff.

Sales

Excellent facilities with very professional, friendly and helpful staff.

Sales

James was fantastic. Very sincere, very helpful

Sales

Excellent cumnication and understanding of my needs

Sales

Good service from Amy

Sales

As I'm only 22 I usually do not get taken seriously but Amy & Reese had a lot of time for me from the moment I stepped into the showroom. Amy has gone above and beyond what I would ever expect from a sales exec.

Sales

Great team that delivered great service

Sales

I'd only popped in to get a quote for accident damage the X5M Matt Holmes had sold me the previous year. Matt always catches up to say hello and to remind me to change my RS5 and guess what I walked out with a stunning new Java Green M4 Competition.

Sales

Josh has been very attentive throughout the whole process.

Sales

Overall very satisfied, my salesperson Martynwas off sick at time of collection he provided excellent deal and service when I do he the deal, but Amy Richards stepped in and took care of the handover and part exchange perfectly.

Sales

I've sent an email to the manager of BMW Tamworth with all my feedback on the service! It was just incredible!

Sales

Great service from all staff, but had to chase delivery as the sales agent we dealt with was sick and no one had contacted us to arrange delivery.

Sales

Josh Blakemore served us and was extremely helpful all the way through.

Sales

all questions answered. everything explained for me to understand.

Sales

Very professionally dealt with by Grad sales person - Sarah Arrowsmith

Sales

The experience at the New Tamworth Dealership was excellent. All staff very helpful and James Waterman was exceptionally helpful throughout his handling of my order.

Sales

Excellent service throughout.

Sales

All staff, especially the following who we dealt with directly, are professional, knowledgeable and very amiable: Martyn Timmis, Chris Lewis and Nick Sheldon. We were made to feel like valued customers and the whole process was pleasurable.

Sales

Process very good overall, few minor issues with reception. Daniel excellent throughout

Sales

Excellent service from all in particular from sales graduate Lewis Wale. I had a vehicle model in mind but by listening to my requirements and arranging several test drives Lewis suggested a much better option. Real stand out professional service.

Sales

From the moment we walked trough the door we were looked after. Josh explained everything in great detail with a special personal approach.

Sales

Completely satisfied with Adrian Wood and his approach to the requirements we needed so much so we bought two cars.

Sales

A helpful and pleasant Adrian Wood made the whole process a pleasure

Sales

Efficient, friendly and helpful

Sales

I explained the type of vehicle and specification I was looking for. Martin (Salesman) gave me a couple of ideas and we agreed on a specific model, I then gave him a list of the options I wanted and he found the exact specification at the right price

Sales

Chris Lewis is the reason I purchased the X5 from BMW Tamworth, I have been buying cars from Chris for over 10 years now and would highly recommend anyone to contact Chris if buying a BMW.

Sales

A very professional sales process with knowledgeable staff

Sales

Chris was exemplary in his approach and the process was clearly outlined.