Loading...

ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

Read

The new BMW 5 Series Touring

Read

THE NEW BMW i8 PROTONIC COLOURS.

Read

BMW wins three awards at the 2017 fleet world honours

Read

Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

Read

Success for Sytner at the BMW Retailer of the Year Awards.

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Richard Hickling

Managing Director
  • Years in the company
  • Years in the industry 25

Nick Hattersley

General Sales Manager
  • Years in the company
  • Years in the industry 12

Nick Thompson

Used Car Sales Manager
  • Years in the company
  • Years in the industry 22

Mark Smith

Service Manager
  • Years in the company
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the company
  • Years in the industry 29

James Underwood

New Car Sales Manager
  • Years in the company
  • Years in the industry 12

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied, work done well and no hidden extras.

Service

The staff at Tamworth have a focus on the customer and they make me feel valued every time. The service and the valet were all completed on time and to my satisfaction

Service

service provided by sytner Tamworth was good but car is still faulty.

Service

Good expereince on booking in - drove straight in. Had to wait a while for someone to join me to hand over the keys, but very professional. Service was completed swiftly and called me back ready for collection. Liked it had been washed/hoovered.

Service

Very quick and professional

Service

i wasn't informed that the spare key was in stock by spares dept

Service

Everything ran smoothly from start to finish

Service

Problem not fully resolved, needs further work and therefore my and your time.A more detailed road test would have revealed that the problem was not solved- I realised within a few minutes of driving the car.

Service

Mike couldn’t have been more helpful friendly & polite!

Service

Super price on new tyres as always.

Service

I had a problem with the iDrive system; Sytner took the car in and quickly identified the problem, keeping me informed of the situation along the way.

Service

Good folllow up and helpful staff

Service

Again, friendly, clean and efficient experience

Service

First class

Service

Booked at my convienience swiftly carried out and fully informed

Service

Pick and drop was great

Service

everything on the day went as planned

Service

clearly explained the process

Service

excellent service and friendly helpful staff

Service

my car was booked in on time and serviced quickly. alsowashed and valleted

Service

Very efficient

Service

Did what they said in the time frames promised

Service

The problem has not yet been resolved following two days in the garage.

Service

This time I was completely satisfied, right from prompt drop off to collection. Upon collection I was advised that my service advisor was on a break and I was happy to have a coffee but she promptly arrived. This has not been the same on my previous

Service

ALL WORK CARRIED OUT WITHIN TIME FRAME

Service

See above

Service

As above.

Service

Read as above !!

Service

Handler was very friendly and helpful just like the rest of the staff at bmw Tamworth

Service

Highly professional. Nothing to pin point.

Service

As above, Good service and knowledge staff. Offering good advice

Service

ALL THE WORK BOOKED IN FOR CARRIED OUT, NO RETURN VISITS

Service

No problems with my car after the work was done, car was nice and clean as well

Service

Now I have been once I may return or I might go to the BMW garage my husband uses. There is a Sytner near the hospital I work in so I may also consider that as it would be convenient.

Service

Nice staff, swift drop off and pick up. Nice surrounding in garage.

Service

The service was very good, however, I did pay for the brakes to be cleaned as the were squealing. The brakes started squealing again after two days. I will be returning for this to be rectified in the New Year

Service

Everything well organised

Service

As an experienced BMW driver the facilities and staff are the best I have known

Service

Very efficient polite caring staff. Everything went to schedule and no nasty surprises. Efficient check in and departure service.

Service

Fault on car identified quickly and repair effected without undue delay.

Service

What is impressive about the dealership, is that from the receptionist to the service manager, everyone is very welcoming, and more than happy to resolve issues that I might have

Service

Matt worked hard to get me the best deal and came through when it counted.

Service

Quick response to let me know problem and progress

Service

Car serviced and cleaned! Not sure what happened to my tyre pressures. Though they seem to have been altered, and needed to be adjusted.

Service

Vehicle collection and return was helpful on this occasion.

Service

Service was completed while I waited nice surroundings and plenty of hot tea and coffe.??

Service

All of my system memory wiped.Explained afterwards why but frustrating.service light still on so had to return.When I booked service I was told my car needed recall Work, on the day they kept calling it optimisation Work like I was lucky

Service

Good communication throughout.

Service

Carried out my MOT and necessary work, even sending me a message from the workshop, so that I could authorised the work whilst the car was at the garage, meaning that additional trips were unnecessary.

Service

Excellent Service, quick replacement loan vehicle as the one provisioned wasnt big enough.

Service

The service itself was completely satisfactory but the length of time i had to wait for the car to be cleaned was too long in view of the fact that i had a urgent matter i had to deal with in future i will probably decline this option

Service

Listened to concerns/issues and provided useful feedback.

Service

A very satisfied service experience occurred.

Service

It is now apparent my car was wrongly diagnosed from the start, the car had parts fitted that were not the cause or effect of the problem. There was a lot of trust placed on this centre to identify/fix my car and return to me, this did not happen.

Service

Welcoming staff and work carried out to a very high standard

Service

Local, friendly

Service

Service staff were impeccable throughout, from the meet and greet to the handover it was a well oiled machine. The actual vehicle service appeared comprehensive and gave me full peace of mind about the condition of my vehicle being a recent purchase.

Service

Friendly staff, nice environment, and techs that know what they're doing.

Service

I’m always satisfied with the manner of your service representatives

Service

Coffee bar is great, the soft furniture area is great. Kept to the 90min turn around. My car was Valatied And I bought a new cat lol

Service

great environment, but problem was not resolved

Service

Always welcoming and friendly atmosphere, but remaing professional

Service

Helpful and professional staff (Debbie). Took the correct decision to replace a light bulb so that time on MOT would be minimized.

Service

No fuss service just the ticket.

Service

nice staff to deal with , from receptionist through to the person handling my vehicle repairs, even offering to clean the inside of my car

Service

Took it in Saturday but couldn’t do it till Monday/Tuesday but kept me informed and gave me courtesy car so no problems - Laura and Carl both very helpful

Service

Without knowing a friend at BMW, I feel this experience would’ve been much worse.

Service

Always kept in the picture by Karen Clougher

Service

Wanting to charge us when the car has warranty and we've only had it 2 months

Service

visit followed by video showing tyre tread depths-would have preferred a writtenreport.

Service

no hitches and attention to detail

Service

Good reception team who had prior knowledge of my visit. Work carried out as requested and car ready for collection at time promised.

Service

Whilst the services operative was polite and totally honest the issue was that a tyre which had been ordered for me was allocated to another car, thus when I arrived I was told that they would have to send off for a replacement.

Service

excellent service from start to finish

Service

Great service although part of the service history wasn’t recorded on the idrive and I to return to have this updated.

Service

Efficient professional service.

Service

Yes, I was satisfied with the welcome and service I received from Sytner Tamworth. I have visited Sytner Tamworth few times for service over the last three years and it has always been a good experience.

Service

Dropped car off at service point and given back 2 hours later washed and Service completed as planned, car given back after a wash and mini vac

Service

Boight a BMW with 5 year service plan, got told brake fuel needs changing every 2.5 years. Basic maths says 2 fluid changes should be included. But no, only one is included!! Courtesy car given at 8am on working day with only 1 gallon fuel in tank!!!

Service

Very easy to book and very easy to drop off car and pick up after service.

Service

Updates throughout the day - from car has arrived,inspection video to car ready to be dropped of.

Service

Good service

Service

After having the car 2 times the tyre earring light still comes on when the car is started

Service

Great staff and my car was repaired and serviced quicker than anticipated

Service

I could give 5 but kept reserve

Service

Very good customer service

Service

Excellent facilities with fantastic customer service.

Service

Further to point 1 above, all works were completed and the car was returned in pristine condition. I also found the Service Video very useful to see the condition of the underside, tyres & brakes.

Service

Service took longer than promised

Service

Happy I got the car back soon, although I wish it had been seen first thing in the morning, and fixed before picking up the children. I also understand this is not always possible, but if it had, I would have been 'completely satisfied' and 5 stars.

Service

Found Sytner Tamworth very professional and attentive

Service

Got what I needed done

Service

Excellent support

Service

No problems whatsoever

Service

Excellent service, polite staff, well presented car

Service

Work was carried out quickly and resolved

Service

I’ve had 2 recent visits. I would give the body shop visit 5 stars, but only 4 for the car service visit as I felt as if was all a bit scripted as less personal. Maybe the member of staff was new?

Service

Through long experience I always add an hour on to the stated completion time.

Service

Very slick and quick turnaround

Service

Just very pleased with how professionally I was looked after by the Tamworth Team.Well done

Service

i am always well looked after and the staff are very helpful and respectful, especially Debbie Perry.

Service

Laura made it! Waited for me when I was running late.

Service

Car information - statutory inspection - data not up-dated after MOT.

Service

Very helpful and accommodating

Service

A great feelin of being satisfied, when l left the building.

Service

As above. Quoted a very expensive price for replacement of two rear tyres that have some wear left in them. I have achieved much better price in same make etc at local tyre chain. This reflects a credibility gap.

Service

Very efficient,very professional

Service

people treat you well

Service

It lasted the personal touch

Service

Overall good experience and dealt with professionally

Service

Just slight problem, sorting free service

Service

When I turned up for the work there was no record of the booking but they accommodated the work anyway.

Service

Everything done as it should have been and on time and I was kept informed of progress

Service

All done in fast and professional manner

Service

It didn't cost me anything

Service

We were treated very politely, the service was excellent and the whole process was very efficient.

Service

The booking-in staff member was efficient and fitted my car in promptly and the work was completely satisfactory. All personnel I met were courteous and helpful.

Service

Efficient service , good communication

Service

efficient and even touched up my chips as requested

Service

Again no problems deliverd what you promised

Service

What I expected.

Service

Service experience is always outstanding.the company appears to customer's be run with exact precision.

Service

You completed all the work required and kept in touch to advise progress

Service

Despite the car having a problem it was dealt with quickly and efficiently

Service

as ever it was just easy

Service

Would've been 5 stars but for the fact that they washed my car when I asked them not to..... I prefer to wash it myself.

Service

Well organised, courteous and very professional offering a personal service.

Service

All faults were resolved within a 24hr period. The loan car was a very big plus point.

Service

For all the reasons stated above along with the general ambience of the showroom.

Sales

I was greeted with a smile and given the help and guidance I needed To get the car I wanted and I am over the moon with my purchase. Martyn was so helpful and really went the extra mile to make sure I got the car I wanted.

Sales

April, the sales representative that dealt with me was really useful, answering all my questions and advising me of what would be best for me as a customer.

Sales

The Team at Sytner Tamworth, (or the old Four Oaks crew as I know them), are a great bunch of people! As most are now classed as friends, it's always a pleasure visiting!

Sales

Very easy no hassle

Sales

Amy Richards was an excellent sales person. Her style was informative but not to pushy. Throughout the whole experience she kept me informed on the progress of my new car and always returned my calls or replied to my emails in a timely manner.

Sales

Car arrived in pristine condition. All controls explained thoroughly. The car's tow bar has an issued on delivery which was quickly rectified

Sales

This would have been 5 stars if it wasn't for the receptionists at BMW . Time after time they don't seem to pass on information when I ask for a call back and they have given me the wrong details on holiday opening times which caused me inconvenience

Sales

Sytner Tamworth very helpful and the Salesman I dealt with Martin Timmis was extremely knowledgeable and always concerned that I knew exactly what was happening with my order and made sure all my questions were answered

Sales

The vehicle wasn't immediately available so I had to wait but I had arrived early and the centre's environment is very pleasant.

Sales

I was offered the option to view a few varieties of the car I was interested in, this helped me make a decision and find my perfect car.

Sales

Purchase James not pushy 1 bit, credit to the company. Hand over was WOW, car was an anniversary present for my wife. Our song was playing, bubbly chocolate cake and an anniversary card signed by all the staff. Thanks Adrian you made Teresa day.

Sales

felt welcomed and not just a "punter after a motor"

Sales

The Sytner Centre in Tamworth is first class, great selection of cars to view, very modern, great facilities and always very welcoming/helpful staff.

Sales

again the person dealing with us was very professional in his attitude

Sales

Chris was excellent and very informative and helpful throughout the whole process, he gave me a great deal and to top it off is a nice guy and a real car enthusiast. A credit to BMW.

Sales

Very professional

Sales

Very welcoming and made it an excellent day.

Sales

Any Richards and Mark Taylor from the centre were extreme helpful

Sales

Everything from start to finish was excellent.

Sales

All good

Sales

Nice environment to talk to the rep during purchase. She made us comfortable during the sale and explained all what we need to know. Delivery was seamless.

Sales

Excellent service all round and really pleased with my car.

Sales

The only reason I’ve given 4 stars instead of 5 is that occasionally there was some waiting around

Sales

Process was quick, I was in my car within 2 days

Sales

The sales executive took the time to determine what we wanted from the car and also which spec we were looking for. She also explained the benefits of both the car and the extras. A car was found with the spec and colour we wanted and was available.

Sales

We were looked after by Lewis Wale and I must say what a very well mannered young man. Lewis handled everything for us and made whole process effortless on our behalf. Very professional . May I also say that all the staff were very helpful .

Sales

Made to feel very welcome, excellent staff.

Sales

Martyn did not pressure or hassle me into making a decision.

Sales

Flawless - April Woodward supported me all the way through and made the whole experience one to remember.

Sales

Fantastic overall buying experience

Sales

The new dealership is excellent, especially the quality of the free coffee.

Sales

Very professional from initial enquiry to handover.To improve the process may I suggest two matters.Please give me a call on 0121-308-0138 for details.

Sales

April Woodward was always approachable, knowledgeable and nothing seemed like too much trouble regardless of how many questions I asked.

Sales

The delivery of the car was perfect. Martin took time to explain the controls and set the phone and radio channels. All the people I have met at BMW have always been helpful and willing to assist.

Sales

They answered all my questions, were very helpful and weren't pushy (which I hate). They knew what they were talking about and all staff I met were professional and friendly.

Sales

This is the second car I have purchased from April and both times have been rather pleasurable exporiences, she always exceeds my expectations.

Sales

The sales representative was excellent, his honest, straight forward approach made the whole process enjoyable

Sales

I was kept well informed of the progress of my order. Collection of the car was also excellent with time taken to explain car details.

Sales

Sales rep Josh made an excellent offer within my budget allowing me to exchange despite limited capital to put in.

Sales

Efficient hand over.

Sales

Chris Lewis was fantastic to deal with. Didn’t pressure me unlike another dealer

Sales

The whole experience from beginning to end was first class. The building/showrooms and facilities are flawless that many other motor retailers would do well to try and emulate - stunning.

Sales

All that was expected for customer service was delivered and cannot fault the service at this dealership

Sales

All v quick but clear and helpful

Sales

The centre itself is spacious and welcoming. All the staff were well versed in the role they had to play.

Sales

Martyn who looked after us was authentic and worked hard to get us the right car and made it a fun experience.

Sales

Amy looked after us very well

Sales

Excellent, everything in place and ready for the pick up

Sales

Handover good and sales staff helpful

Sales

excellent product, great drive

Sales

Chris was really helpful and did a lot for us and a quick turnaround with the cars

Sales

The experience second time around (i..e on delivery) was excellent however it was the second attempt. The first vehicle was missing items of spec. The salesman and dealership were brilliant in resolving this though.

Sales

I felt the seriously high standard service and personality of the team was truly genuine. I can usually see straight through the false sales pitches which puts me right off (Audi)!!!Credit to BMW for hand picking a top team at Tamworth!

Sales

Perfect

Sales

Friendly and very helpfully