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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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New Car of the Week

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Sytner Powers to Podium Position at Sunday Times Awards.

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The first spade goes into the ground at Ventura Park.

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BMW XDRIVE.

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Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years at the dealership 1

Nick Hattersley

General Sales Manager
  • Years at the dealership 1

Nick Thompson

Used Car Sales Manager

Mark Smith

Service Manager

David Hunt

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All the work was done as expected, car cleaned well, slightly late pick up and return to what timings were agreed up front

Service

The car was collected and returned on time and we were kept informed of progress throughout the day.

Service

I dropped off my vehicle at the agreed booking time of 10am and requested for it to be ready by 15.00pm. I recieved a call at 14.30pm to advise that it would not be ready until 16.00pm as it was only just going into the work shop.

Service

The work was carried out to a very high standard but it took longer than I was originally told as I was sitting and waiting for my car. I was however looked after very well

Service

Overall very satisfied with my experience

Service

Car MOT'd, video car check, plus help with sync phone. Plus nice clean car to collect that was very well done.

Service

Excellent service kept me updated on the progress of my vehicle

Service

Welcoming staff - Mike was very helpful. Kept in contact and efficient with completing the service.

Service

Staff supportive and helpful. Appointment confirmed initially then the day before.

Service

Very good service from the moment I drove int the garage. Good communications all the way through, and timeline adhered to as advised.

Service

I have been waiting for a phone call for two weeks from this Monday the 13th. My BMW has aN issue with a peeling lacquer coat that is awaiting a warantly claim and still I am waiting! The misfire from cold was not diagnosed.

Service

Did exactly as they said they would and kept me updated

Service

great service

Service

Friendly staff, very helpful. Also had a follow-up call to check all was ok.

Service

Excellent service, from the moment I was guided into the service bay, given coffee in the waiting area, phoned in the afternoon with the MOT results and collection later in the afternoon. And how clean! The valet was a real bonus.

Service

James at the Tamworth branch was very helpful and kept me informed.

Service

Professional, helpful, plenty of communication.

Service

The team did a great job - car perfect

Service

Made to feel welcomed and very informative throughout me time there

Service

Nichola was a pleasure to deal with and I was for once given a competitive tyre price and on this basis will look to change my tyres with bmw when it comes to swapping my winter wheels with summer. Courtesy car provided on both visits - appreciated!

Service

A warm reception from everyone and an unbelievable high tech service reception, the best I have ever seen.

Service

Perfect service, feedback, help, communication

Service

From booking the service, being greeted at the Sytner Tamworth. Having everything explained and leaving, I received excellent customer service

Service

My only concern as a Deaf customer of a prestigious brand was access. Following my service I recived a video clip showing my car number plate, I had no access to the information.I need to lipread your engineer on film. Or him to feedback.

Service

From reception to collection-everything was well processed and communicated clearly.

Service

I always feel welcome with the team at Tamworth, I originally used Sutton Coldfield.It is pleasing to see that the service has got even better at Tamworth and the facility is a leap forward. All the team who dealt with me were friendly and helpful..

Service

Good,polite and professional service given by Nicola. Especially like the new drop off and collection point.

Service

Ended up having to wait 4 hours for the car to be serviced. When I booked the car service, I informed the person taking the booking that I would wait whilst the car would be serviced. I was told it would have to wait an hour or so - not 4 hours!

Service

All the problems I had after the car repairs were fixed properly and they also serviced the car at the same time, saving me time and booking another appointment.

Service

Very satisfied, we my service, it cost more then I thought it would though.

Service

Efficient and friendly service

Service

Customer service, follow up telephone call and beautiful dealership.

Service

Comfy waiting area. Pleasant service personnel

Service

The team were outstanding from the moment they collected the car to the point it was returned. The communication was exceptional and all the staff were both professional, friendly and possessed a human touch.

Service

staff are very welcoming and helpful

Service

Fast service and Carl went above and beyond

Service

Very friendly and knowledgeable staff

Service

Every bit of the experience is always first class. From the moment you walk in the front door; everyone is friendly, helpful and efficient.

Service

Excellent experience

Service

There was nothing to complain about

Service

Excellent staff, a really good experience.

Service

I felt the service provided was both very efficient and friendly

Service

Excellent service from the moment I walked in the building.

Service

Friendly, professional and called as he said he would

Service

The job was done in less time than i anticipated

Service

Job done

Service

Smooth service.Picked up serviced and delivered back with no problems.

Service

Attention to clients requirements total throughout the business

Service

poor communication on what was being done, incomplete work and incorrect handover reports - given two and both were wrong! Came in for service and MOT, no explanation why service was not done

Service

Excellent service throughout. The cost of two wiper blades was a bit of a shock, but I was made aware of the price before fitting.

Service

The service I got on this occasion was above and beyond the excellent level I normally receive from Sytner Tamworth

Service

1/ Orig mot exp Jan 17, now Dec 17.2/ Car computer not updated to show next mot date.3/ Advisory brake pads change in 2k miles, computer says 19k.4/ Bill made out to S Eyles, my wife, I am K Eyles.5/ Survey sent to S Eyles please adj. records!!!!

Service

The customer service I received from your dealership I believe is second to none and the drive through was so impressive.

Service

Excellent staff, attention to detail first class

Service

Car not 100% after!

Service

The paper work given in relation to the work carried out was not our vehicle registration.And new part is required and ordered but the mechanism and boot fittings etc just left.

Service

Good service

Service

The service was not completed correctly and later that evening I had to have the car "emergency recovered"

Service

on time and all done as expected

Service

There were some marks on the drivers seat that were not there before.I have had the work completed today (28-12-16) and everything was done first class.Thank you to all the staff.

Service

From booking in procedure, taking the car in, picking up the loan car to collecting my car, highly efficient and pleasant experience.

Service

Courteous and professional attention to all aspects of the required tasks.

Service

My car has now been in for some 9 or 10 times and still had the issue after having large amounts of work carried out on it

Service

Soon as your on site your welcomed on entrance, welcome with coffee and chill in the lounge area whilst your vechile is being taken care of

Service

Prompt,good service,good facilities

Service

The initial experience for attending the centre for an MOT was met with a forthright ' the rear brakes need replacing at 800 miles and the service is due at 1750 miles do you want those done today? 'I said No as hadn't expected such cost

Service

Work completed OK. Shame the run flat tyres are not repairable. I don't remember being offered tyre insurance at the point of sale, and I might have taken it out knowing the cost of tyres.

Service

Fantastic service from driving into the reception to collecting the car afterwardsService Advisor Nichola Bailey was excellent in keeping me informed by text and also sending video prepared excellently by Technician Liam Nodan .

Service

Called yesterday with regards to tyre pressure light appearing on dash. Advisor asked me to pop in at 8.00am and engineer will reset it. advised I was at work at 10am,i was in BMW for 1.5 hour as they were very busy

Service

Amy Richards was great!

Service

All round excellent service, from professional and friendly personnel.

Service

I had arranged a pick up and drop off service. Upon inspection the car had a tyre problem and a replacement couldn't be found 'til the following day so I had no way of getting home and back the following day, the dealer had no options to assist

Service

I was welcomed with a smile , offered a drink while I waited and the service staff were friendly , helpful and very polite

Service

I booked online and the price was £170 online. When I visited the site I was told it was £225 and the extra fee is because that's a fee for clearing the sensors. They took my phone number down wrong and told me I'm lucky as it should of been £250

Service

Staff were efficient and very informative

Service

I don't believe the service record was updated as nothing was recorded in the history for this visit (mot & brake pads).

Service

Completed the winter check as promised and washed / vac'd the carWas able to log onto their wifi and work whilst they completed the winter check An endless supply of coffee / soft drinks

Service

very good experience at first visit to new site .

Service

Returned to have original inspection request completed.

Service

All the staff are very attentive and ensure every customer has the best customer experience

Service

VISIT FROM START TO FINISH WAS EXCELLENT.LIKED MY NAME IN LIGHTS AS I ARRIVED AND Nichola Bailey

Service

Even though I was running late for my test drive ,time was set aside for me to test drive two vehicles

Service

Very impressive service from all the staff, especially Mike Waugh the service advisor.

Service

Because I was completely satisfied!

Service

Took longer than expected to wait for a rented car. Then when my car was not fixed I was asked to return the car, to then swap again only a few days later for my car to be fixed.

Service

Work carried out was quick and efficient

Service

I was completely satisfied with the service department work

Service

Because a problem with starting error messages was not solved

Service

excellent service from james and work completed on time

Service

Arrived at Tamworth on a Thursday pm, staff v courteous, fixed a replacement car within an hour and delivered the repaired car back to Lincs on the Monday. Thanks

Service

Wasn't kept up to date and wasn't told who my service adviser was

Service

My car had a rattle that only occurred occasionally when going over a bump and was therefore, difficult to diagnose. The BMW technician found the cause in the roof operating mechanism and adjusted it and now the car is fixed. I am very satisfied.

Service

Easy no stress experience. They did what they said they would, and were very professional in the way they treated us.

Service

Just an excellent service

Service

From the very start of bringing my car in for just its MOT to picking it back up the quality of service received was brilliant

Service

Excellent service from all staff , all friendly and very efficient. A lovely customer experience.

Service

Debbie was vey professional and polite.

Service

Gurpal Sahota has helped me through the process and resolved my issue as well as giving me his car whilst mine was being repaired as a loan car was not available. Great service from him.

Service

The staff were very friendly and efficient. Very customer friendly experience.

Service

Every thing was done very professionally , on time and without fuss

Service

From the moment I arrived I was greeted by an advisor who was both happy and helpful (Nichola). The surroundings whilst waiting were first class and the Valeting of the car was great. It's never been so clean since I first picked it up.

Service

The pleasant and efficient service staff are a model of civility; after a service has been completed they report back with unequivocal thoroughness.

Service

Regular Contact up to service and email video of work after.

Service

Good service and communication

Service

Service details discussed and carried out efficiently

Service

Very professional service

Service

As ever, the staff were prompt and informative.

Service

Always courteous

Service

Speedy service, finished on time and pleasant staff.

Service

The sales person I dealt with (April Woodward) was excellent, both during the purchase and at delivery. She went out of her way to make it a very memorable experience.

Sales

Good experience. Nothing was too much trouble.

Sales

Beautiful ambience to do business. Charming reception/hospitality & excellent salesmen who listened to my requirements & sought to find car of my specification professionally and efficiently. Collection of car also a first class memorable experience.

Sales

Brilliant attention

Sales

I had fantasic service from the Sales and Finance team. Josh Blakemore was brilliant. A true professional. We were thinking of an alternative to BMW, but Josh made sure we stayed with BMW.

Sales

Adrian Wood (Sales) was fantastic. He has the right balance between being professional, polite whilst making the experience a pleasure. The whole experience was a joy through Adrian. The centre is friendly and welcoming too.

Sales

Good friendly service and technical knowledge. Chris was professional throughout and a credit to BMW.

Sales

Because I was looked after every step of the way, never hassled, and felt completely comfortable with the experience.

Sales

very friendly,interested in what you ask . Adrian was extremely knowledgeable and passionate about the cars .

Sales

The sales and finance leaders were excellent. Josh Blakemore was excellent and made everything around my car purchase easy and enjoyable. I am delighted with the service I recieved at Sytner Tamworth.

Sales

Took a long time to negotiate on price. Often kept waiting even though had made an appointment..

Sales

Very friendley and accommodating

Sales

Amy Richards made the whole experience something special.

Sales

Ordered the car on Saturday and had it by Tuesday and felt all my needs were fully understood upon purchase.

Sales

Felt staff listened to us and responded accordingly

Sales

The customer service that I had from the second I stepped into the show room was second to none. The staff were all very professional and friendly. The graduate sales associate Sarah is a credit to BMW. Chris the sales manager was really great

Sales

Courteous friendly and helpful staff. Everything explained to my satisfaction and as I was changing model, a test drive was offered and undertaken.

Sales

I can't give 5 stars because when i inquired I didn't receive a call back, when I requested a test drive it wasn't ready. However once I actually got to a salesman everything went perfectly - Lewis and Adrian were fantastic.

Sales

I got the car I wanted at the right price. The saleman (Daniel) was attentive, but not pushy as was the business manager. The reception team were equally as helpful making it an pleasant experience.

Sales

Excellent service by all personnel

Sales

The reception received was friendly and prompt Chris and Tim were particularly helpful and courteous, answered all questions with prior knowledge of the product.

Sales

We found Chris Lewis to be exceptional and dealt with our needs in a very professional manneer

Sales

Communication was excellent, regular updates.

Sales

Everything went well

Sales

VERY ATTENTIVE SERVICE. ONLY ONE SMALL LET DOWN WAS THAT THEIR ADMIN DEPARTMENT DID NOT TAX MY CAR FOR A YEAR AND TWO WEEKS AS AGREED WHEN I PURCHASED THE CAR

Sales

Chris Lewis was very well informed , friendly and helpful during the whole process. Good communication

Sales

Very smooth and personal service from start to finish. The purchase process was made to appear simple and straightforward. Constant communication and updates were always available.

Sales

Very happy. Friendly sales exec, Martyn Timmis, was a pleasure to do business with. Explained everything from test drive to configuring the car and kept me informed at every stage before delivery. Delivery experience something special.

Sales

Due to primarily the sales person and the business manager who took time to deliver our requirements.

Sales

My next door neighbour recommend Tamworth BMW centre after they recently purchased a car and we are completely satisfied with our purchase.

Sales

Excellent service and attention detail.

Sales

On the whole I had a great experience. My car was built earlier than expected, communication improved dramatically towards the end. There were just a few bits that could have been improved to get to completely satisfied. Car readiness for example.

Sales

Excellent service from start to finish

Sales

quick response, full explanation of the car, its features etc,

Sales

A very smooth experience from start to finish from meeting the salesman Matt Holmes to the handover of the new car.

Sales

The staff made me feel very welcome.

Sales

Excellent service provided by sales person (Amy Richards) at Sytner Tamworth. Wealth of information provided and very informative though out the process of sales, options & purchase though to delivery and there after.

Sales

The service,attention to detail and administrative help given by Martyn Timmis in particular was exceptional. Everything was covered and explained clearly for a smooth hand over on both cars.