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Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.
Same high standard of approach to customer, very friendly and explaining and thought the new drive in and greet service at the Tamworth branch was spot-on.
Everything completed with no problems
I arrived without warning with two slow punctures and was dealt with efficiently and without any issues
Excellent service, friendly and very helpful
I was completely satisfied with my service experience however it was not at Sytner Tamworth as this question suggests it was at Sytner Sheffield. My experience was very simple and efficient from start to finish.
Efficient, friendly service
Overall the service I received was first class. The communication from the staff was excellent from making the booking through to collecting my vehicle. The work was done to a high standard.
Fantastic new dealership, very professional and car returned in good condition. Loan car clean and good quality. Negative is the maintenance prices which are astronomically high !!! Well I guess you have to pay for the coffee bar somehow !
Even though we were asked to be there for 8am, there was no-one there to meet us and we ended up waiting for 15 minutes or so before we were seen.
Good communication from Richard Holmes, informative and helpful.
The car was booked in for a service on Friday 22 July and was only ready for collection on the following Tuesday owing to a problem with tyres not being available. Whilst causing big issues for me I did feel that somehow it was my problem and not BMW
Efficient, prompt and good communication
Not 5 star because service is now a little impersonnal
First class service from start to finish. Even called Back next day to make sure everything was OK.
Every part of the process was flawless
excellent friendly service, work completed quickly and price slightly under original quote,good explanation of possible future work needed, car clean on collection
The staff were very helpful. Went above and beyond an even have a hire car when the car was not ready.
Since the move from Four Oaks to Tamworth it felt very cold and unwelcoming
The experience was more akin to an all inclusive holiday than a day at a garage! Faultlessly polite staff, enough lattes to last a week and robust communication at every stop of the way.
Replacement vehicle wasn't satisfactory
Really warm welcome, upbeat staff, personal and timely.
I was struggling to find an appropriate time for the service as you have moved I can no longer get to you and to work on time in the morning. You were not very accommodating given it was you that has moved.
Everything went according to plan, my car was collected by John and I was kept informed with details of work carried out.
The only complaint I have with the service is the lack of communication between service centre and customer. When contacting the service department it took 3 attempts before the telephone was answered.
It was a good, positive experience from the start to finish.
I was given very good advise my Mike in service. Very honest too as I had been given false advise elsewhere that work needed to be carried out that BMW told me did not. Very good service.
Sytner Tamworth v. efficient and marked contrast with Sytner Sutton Coldfield
super facility ultra modern
It is disappointing that Sytner Tamworth cannot replace something as simple as a headlight jet washer without having the car in overnight. Also the car came back dirtier than it went in with scuff marks on the drives' side foot-well
The problem was solved and the customer service was impeccable
The collection and return service was excellent, however, on one of the three reported issues was relatives.
High level of courtesy and professionalism from booking in to collection.
I have owned many prestigious cars - 29 in the last 20 years - and when buying from BMW Tamworth, previously Sutton - the attention to my needs are always met. The staff take the time to know and understand my needs, critical to my decision making
service was fine but service book not stamped so now have to take a trip over to get it done
The new Tamworth Showroom is like entering a large hospital. There appears to be lots of Medical staff but no one who was interested in my problem - a flat tyre! The tyre expert was busy. I needed to wait. 2 hours later I finally get away. Too long!
Impressive dealership facilities, very organised.
Debbie went above and beyond to make my visit a happy one awell and more then happy to come back.
Everything done to time, fantastic facilities
The service and new premises were excellent and gave a very positive impression. Unfortunately, I had to return to the site again a few days later to have my computer re-set, as it had not been done following the service.
The staff attamworth were very helpful and precise courtieous at all tines
Very attentive and thorough customer service.
Staff were very helpful even when they were without a courtesy car, they rushed to get one.
New building and set up st Tamworth is very customer orientated
Good meet, efficient handover and collection, good feedback during works too
I was told when dropping my car off that they would "do all we can with the price" which I (perhaps foolishly) believed. When collecting, the invoice showed the same price as the day before and it was shrugged as off as "oh there's nothing we can do"
clean smart efficient
Immediately upon arrival on site I was made to feel welcomed by professional and friendly staff. Ample cups of free coffee were provided when and where required, the service was completed quickly and the car returned wonderfully clean.
Rally friendly service. Exceptional showroom and looked after by the assistance as soon as I walked in.
Friendly and professional
They took good care whilst working on my vehicle and were very helpful in sorting out the problem
pre visit call, everything ready on arrival so time not wasted, fresh comfortable waiting area, all works and costs explained, car ready on time and washed.
Service was faultless but loan car was not the best given that I had not driven a manual transmission for 10 years.I am also still waiting an a response requesting BMW financial assistance on a faulty roof light blind due to a manufacturing failure
Painless and efficient
not convinced that fault has been fixed
Very nice personal welcome. I was looked after a very attentive member of the team, Charlotte, who made sure that she understood the situation and gave the impression that she was looking after my interests.
Was supposed to be going on a road test with a techician, when i arrived I was told no need as they knew what the problem was. I was also very clear and specific about the issues with the vehicle during booking and checking in. (Cont'd Q2 comments)
New location excellent, all aspects of contact with the Sytner staff was first class
Very personal service asked for brakes to be done but computer only needed resetting
Everyone was helpful d friendly
Everything went as planned and everyone was efficient and extremely pleasant.
From the moment the Service /MOT was booked the staff could not do enough.
Top mark for me - in the belief that even in the best organisations there is always room for improvement!
the staff were helpful and friendly
Very happy with everything except their suggestions to fix my battery problem.
you delt with the problem of rusty wheel hubs even though BMW warranty would not Thank you !!!!
I had to wait longer than i anticipated -other than that everything was really good.
Initial service was good but since tyres were refitted the APS warning light has come on. Will be revisiting the dealership on 13th June to have this re-looked at.
It took too long to repair my car - 3 days for a simple sensor. First the item was missplaced in the box and then I've spent 6h waiting for the repair.
Great new facility, friendly staff and nice clean car, inside and out, when it was returned to me.
The welcome,attention to detail,free condition video and valet.Nichola is a great Service advisor.
Great coffee! Did what they said they would, when they said they would.
Servicing was fine. However the customer service was quite poor. I was not kept updated about the progress of the work and when I phoned myself I was informed someone would phone me. Two hours later I had still not been phoned and had to do so myself
The issue with my car was dealt with quickly and efficiently and the service was warm and personal.
From the meet and greet to the final escort to my repaired car it really was first class. Your staff are a real credit!
Charlotte who dealt with me was very welcoming and polite and the new service system was excellent
Customer service was excellent
Helpfull service and greeting staff.
Great customer service and facilities
see final comment
Work was carried out as promised.
The team were very welcoming and professional . They could not do enough for you and the facilities were superb. Debbie was outstanding and I loved the personal touch, after the visit, of her calling me to advise me she would be looking after me.
Went in for MOT came out with horrendus rattle....going back in to be investigated
Very friendly nice staff.
Amy richards was fantastic, not pushy at all very honest and informative. I was not expecting to get a BMW when I went to have a quick look at prices but Amy's approach and attitude sold it!
I have said very satisfied, not completely as there was an issue with the car which delayed delivery, this was a bit of a pain, but I like the people and we got there in the end, this was a BMW problem, not Syntner
Friendly and w looming service. Nothing is ever too much trouble.
James and Tim really understood what we needed and made us feel special. I certainly felt listened to and after listening they were able to respond to our needs.
Very easy to deal with, no problems, very professional service.
Polite and positive greeting which, after my experience immediately before, with Mercedes and Jaguar, was very impressive.
April Woodward a pleasure to do business with, highly recommended.Disappointed by lack of attention to detail of valet when collecting the car and absence of car related gift with purchase. Did not meet my expectations for value of the car.
Great team did everything they said they would do. Chris Lewis (salesmen) excellent spent a lot off time showing us our options and keeped us in touch all the way. Would deal with Chris again
We were made to feel very welcome. The salesperson Adrian Ward was very helpful and non pushy which I hate. He explained alternative purchase options very clearly and what features were on the car we were interested in.
very efficient service, dealt with proffesionally and promptly
Everything was as promised.
Darren Gudgeon was simply excellent. First rate customer service skills and offset the woeful experience I had with BMW Financial Services.
The way the BMW car range and purchase options were given.
There wasn't any additional extras being offered at discount rate as part buying a new car. No power point in the back of the car for rear seat passengers to use iPads/IPhones.
The sales service is always exceptional at BMW and as expected, it was again. Everything was explained very clearly, a perfect vehicle was sourced, a special deal was found for me on my m 135i and the finances were made to fit my budget. Excellent.
Great new Showroom and Darren Gudgeon was a fantastic Salesman
I REALLY LIKE THE NEW HANDOVER BAY AT TAMWORTH . MICHAEL LENNON THE SALES REPRESENTATIVE WAS VERY PROFESSIONAL
All went smoothly and according to plan a good deal by good staff
The product knowledge and service level of both James Underwood and James Underwood had been concise, welcoming and patient. They listened to me and created a package which suited both our needs.
The showroom, people who met me and the sales staff were both pleasant and professional
As alwaysour sales person Amy Richards was tops
Sales staff Martyn Timmis conducted the sale with attention to detail.
I spoke with 2 dealers and the service from Sytner was far superior, personal and made the whole process fun and supportive.
Promised BMW keyrings as non in stock. Still not received them
Excellent service thoughout and pleasing experience no problems encountered
Enjoyable experience. April Woodward was extremely helpful and a pleasure to do business with.
Very comfortable and well arranged showroom, helpful and knowledgeable sales staff and good exchange deal agreed.
Nothing was too much trouble, very relax and friendly staff
Good sense of arrival at Sytner(very impressive, modern dealership) and when I met the Sales guy(Chris Lewis) I felt that I was helped and supported throughout rather than pressured. This helped me to decide at my own pace with all options explained.
Staff were very helpful and friendly.
Excellent customer service
Clean, modern and spacious showroom - impressive range of cars on display. Having never bought a brand new car before, the "unveiling" was a great touch. Staff who were smart in appearance and knowledgeable and friendly. Coffee on tap!
Daniel Creswell was very nice, not at all pushy a very refreshing change. We enjoyed being able to test drive the car alone without a salesperson.
Amy Richards the Sales Executive was absolutely fantastic and without her I do not believe I would have purchased a new car that day.
Quick and efficient
Amy Richards the young sales lady was brilliant but as this was a replacement for a stolen BMW I found Sitner approach a bit disappointing.
great sales guy, calm and efficient.
Superb new facility, that embodies the excellence of the BMW brand. The staff are a credit to the company but the sales person I dealt with, Martyn Timmis is the standard that all should aspire to. His professionalism should be commended.
The sales advisor was very helpful & kept us informed of progress. The handover of the car was very good, we felt special & my wife was give some flowers.
The showroom at tamworth is fit for the queen
excellent sales exec. test drive appro. and worth while. Sometimes too long a delay when sales exec. has to consult others.